Rated 4.1 out of 5 by 85
Rated 3.0 out of 5.0 by CrownePlazaPhobic Mediocre hotel at best
Central location and impressive public areas - but -
Our room was cold. The aircon did not function, just made lots of noise. The response to our complaint was to deliver a fan - great for stirring the cold air round but useless as a heater!
Rooms facing on to the main road are very noisey - Brussels seems to thrive on a continual stream of emergency and diplomatic vehicles 24 hours a day - all with sirens blaring!
Saturday night the bar was closed for some function. Although it was empty we had to sit in a corner of the restaurant for a nightcap. The one barman was running back and forth to the bar for supplies - so service was extremenly slow. A couple of other staff we standing around - and when one deigned to serve us she did not know what gin was. Once we got over that hurdle (the barman returned to show her the bottle) it was served without tonic or lemon - another wait for our drink.
All in all a very poor show considering Crowne Plaza is supposed to be IHG's second best brand.
December 9, 2012
Rated 5.0 out of 5.0 by KaGeBe Going the extra mile
I stay more frequently in this hotel when I am in brussels. It is a comfortable hotel, but mostly, I feel welcomed, staff try to accommodate requests, questions and adapt. Once due to a wrong booking I ended up in Brussels without a hotel and just had to call to fix a room. Facilities are good and breakfast very nice. All in all: warmly recommended.
December 5, 2012
Rated 5.0 out of 5.0 by Kish Great
This hotel is grear, why? Because the staff care!! The facilities are fime, but if the staff do not deliver, nothng else matters!! Does it??
November 27, 2012
Rated 4.0 out of 5.0 by Georgieshere Comfortable room
Love the hotel, everything was great only slight thing this time was that the tv remote didn't work properly. Also as a general comment as a person that only speaks English a few more English tv channels would be good.
November 21, 2012
Rated 4.0 out of 5.0 by Alfred128 Mini Break AA Getaways
A very comfortable hotel and a perfect location for exploring Brussels. Rooms clean and comfortable, service very good, breakfasts excellent
I would certainly recommend this hotel and use it again for future stays.
November 20, 2012
Rated 5.0 out of 5.0 by Duarte A dream stay
The hotel is well located, staff very helpfull and nice, room very good, gym perfectly enough. Loved it! I already stayed there several times and I love it
November 19, 2012
Rated 3.0 out of 5.0 by Lizzyboing comfortable room
the room is silence and comfortable, good bath accessories
November 19, 2012
Rated 5.0 out of 5.0 by Magnet Excellent hotel with nice location
I had a very nice stay in Crowne Plaza. It has an outstanding quality and I was so lucky to get a special price so the price/value ratio was unbelievably good!
November 15, 2012
Rated 5.0 out of 5.0 by olivierbu great service, good location
the staff was very friendly
rooms ok, the view was not so good
15 mins walking distance from the center
November 12, 2012
Rated 4.0 out of 5.0 by live4fridays looks old but modern inside
copy of my tripadvisor review
Glad I gave this hotel a chance, yeah from the outside it does look shabby but the actual inside of the hotel is modern and very clean.
We was lucky to get an upgraded room with a decent view as many of the other rooms looked onto each other.
Staff great and friendly, Free business center which was good for check-in into flights.
The bath isn't designed to have a shower over it was the based is arched and not flat and I nearly slipped on many occasions.
All in all, good location and easy to get to via Airport or Eurostar Train connections.
Stayed July 2012, travelled with friends
November 11, 2012
Rated 5.0 out of 5.0 by Minou Perfect room, great service and very good restaurant
It was already the third year I stayed five days at Crowne Plaza - Le Palace.
Every year all was perfect.
November 2, 2012
Rated 3.0 out of 5.0 by Conny57 no recommendation
The rooms are clean, furniture is nice but window did not work well, tiles etc. in bathroom pretty old and used, still kept clean.
Breakfast is lousy, scrambled eggs are not really cooked, ham overcooked and sticking together, bread not really good and always a long queue for the coffeemaker.
November 1, 2012
Rated 5.0 out of 5.0 by LEPALACE1966 EXCELLENT LOCATION
MY HOUSE IN BRUSSELS! I STAY THERE 3-4 TIMES A YEAR. I GO TO BRUSSELS FOR BUSINESS AND I ADORE THIS HOTEL. RECENTLY THEY HAVE RENOVATED THE FIS=RST FLOOR I USUALLY RESIDE AND IT'S EVEN BETTER. I CAN'T IMAGINE MYSELF STAYING IN ANOTHER HOTEL IN BRUSSELS! I ALWAYS BOOK MY STAYS 5+ MONTHS IN ADVANCE.EXCELLENT LOCATION, COMFORTABLE ROOMS AND QUITE GOOD SERVICE.OFFERS SAFETY AND MULTIPLE PROS.
-VE COMMENTS: ALWAYS PROBLEMS WITH HEATING.RARELY RECEIVE MY PRIORITY CLUB BENEFIT OF NEWSPAPER AT THE ROOM IN THE MORNING!
THEY KEEP IMPROVE THEMSELVES, THOUGH!
October 31, 2012
Rated 4.0 out of 5.0 by International01 Florine of the front desk made my trip memorable
Florine of the front desk went out of her way to show me exactly how to get to my destination. It was service like this that should make Crowne Plaza proud of their employees, and in this case Florine, whose service was exemplary and practically unprecedented in my 30+ years of travel.
October 24, 2012
Rated 4.0 out of 5.0 by Antonio1973 Good hotel in Place Rogier...1 km from Gran Place
The hotel is perfect if you arrive by train from airport. Train station Gare du nord. Underground near it (Rogier). You can reach gran place in 10/15 minutes along a shopping street. no stress. The hotel is a classic style. Some room are rennoveted other not yet. I've not tried breakfast and I can not review for that, but waiters are very kindly. They prepared milks for my 2 little babies free of charge. Don't forget that the hotel charge city tax at check out. No information about that in the reservation made. I'll return if I should decide to return to bruxelles.
October 22, 2012
Rated 4.0 out of 5.0 by George8052 Good value
Stayed here on a 2 for 1. Booked standard room. On arrival was told that we had been upgraded, there would be a free 24 hr metro card and a voucher for a free drink at the bar in our room. Fantastic for the cost. When we got to the room it was as adequate size, clean with a separate bathroom and toilet. There was no metro ticket or voucher for a free drink. On our way out we asked about these at reception, the manager came out and said that we had been upgraded and if we wanted these extras we should have booked this room in the 1st place. We told her that we hadn't known about them but told at check in we would receive them in our room. She then proceeded to line the staff to see who had told us this. We pointed her out but she denied it. The manager then said she was new. I thought she was rude, it wasn't something we were demanding,.
The location of the hotel is good near railway station and metro. Across the road from a large shopping area and a 10 to 15 min walk to the main eating area. I would stay here again.
October 21, 2012
Rated 5.0 out of 5.0 by Blindseer Enjoyable experience
A very pleasant hotel ; stylishly decorated with a hint of grandeur .
Room very comfortable ; free bottled water a small but important bonus . Bathroom spacious and well appointed . Good breakfast in a pleasant dining room . I would definitely recommend this hotel .
October 20, 2012