Crowne Plaza Brussels Airport

Hotel Front Desk: 32-2-4163333

Hotel Fax: 32-2-4163344

Hotel Email: reservations@bruzm.crowneplaza.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Brussels National Airport (BRU)

- Distance from hotel: 1.55 MI/ 2.5 KM North East l

- Complimentary shuttle available

- Follow the sign Zaventem Centrum / Da Vinci when exiting the airport. Go straight ahead at the roundabout and immediately take on your right. At the following roundabout go straight ahead. The hotel is situated at the left hand side

Train
Brussels National Airport Train Station

- Distance from hotel: 1.55 MI/ 2.5 KM South West

- From the train station the easiest way to get to the hotel is to take our free shuttle service, leaving from level 0 of the airport, which is one level up from the train station.

Subway

Roodebeek

- Distance from hotel: 3.11 MI/ 5 KM South

Print Hotel Fact Sheet

- Car Parking Available

- Self-Parking Fee: 28.00 EUR

- Our secured parking welcomes up to 170 cars. Parking is at charge, ask the reception for more information. Please note that this is no underground parking

Print Hotel Fact Sheet

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Hotel Highlights

Crowne Plaza Brussels Airport is just 5 minutes by shuttle to Brussels Airport. Book our Park Stay and Go Package and enjoy a refreshing night's stay, the speedy shuttle to your flight, and the added benefit of 15 days' parking at our hotel.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.3

based on 166 reviews
88%
Recommend This Property
Read All Reviews

Ratings Breakdown

166reviews

  • 5 Stars
    97
  • 4 Stars
    43
  • 3 Stars
    11
  • 2 Stars
    10
  • 1 Stars
    5

Comfortable beds and convenient location

By

January 26, 2015

club

Super comfy beds in nice rooms.
I do not recommend to eat in the restaurant at the hotel. Breakfast is ok, but the dinner is far from what you would expect in a Belgian restaurant.

Posted byHotelStaff
January 28, 2015
Dear MevrouwR, Thank you for taking the time to review your recent stay with us. We appreciate that you've shared with us your feedback concerning the disappointing restaurant experience. With this, I would like to apologize for the disappointment and like to see if we can rectify this incident. Please contact us on your next visit to arrange something special for you, to show off our true service. we hope to be able to welcome you soon again. Best regards, Edward Kreft - General Manager
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IHG Ambassdor Platinum : Bad experience

By

January 26, 2015

Bad experience with IHG Ambassador Platinum advantages :
- No upgrade (upgrade is guaranted for Ambassadors)
- No welcome drink in room
- No fruits basket
- No newspaper
- No dedicated line for check-in

I ask their "take away breafast" (no delivered in room) but I had to pay for it because it seems only the breakfast in the restaurant was included in my room (no one gave me this information).

Posted byHotelStaff
January 28, 2015
Dear Mr. Philp, First off all, thank you contacting me in regards to your reservation with us here at the Crowne Plaza Brussels Airport. We pride ourselves in the service and product we offer at the Crowne Plaza Brussels Airport and it appears you did not experience this. Let me reassure you that my focus and that of my team is to provide a quality service and product to all our guests. I have verified your reservation, and can confirm that breakfast in our restaurant or Sky Lounge is included in your booking for a junior suite, however, this would not include breakfast for takeaway or room service I am afraid. Our food and beverage team would still charge this on the same tariff code, we are looking to separate this from each other, to prevent confusion. I would like to thank you for bringing this to my attention. Unfortunately, no higher type of room level was available for a complimentary upgrade, as these are based on availability. We would normally upgrade our Gold & Platinum members, including Ambassador Members to our dedicated IHG Rewards floor, to ensure al in room amenities and comfort are extended to our valued members. From your comments I understand you normally receive a welcome gift in your room, as Platinum ambassador, or complimentary fruit basket. Unfortunate, this is not one of the amenities we provide for our IHG Members here at our hotel. I can imagine this was your expectation. Our members are part of a pre-registration process to ensure a quicker registration, and we have a dedicated line for check in on our front desk for IHG Members. Our hotel operates a Green Engage initiative, therefore we only provide newspapers upon guest request, and not to every guest on arrival or guest room door in the morning., besides having these available during the day in our outlets. We do offer, however, an online newspaper tool where guests can choose, complimentary, a newspapers through a QR code. We as a hotel strive to reduce our Green footprint, Mr Prieels, please accept our apologies if you feel the experience of your stay did not live up to your expectations, if you are planning to stay with us in the future, feel free to contact myself directly, so I can look after your stay personally. Kindest regards, HANS BERENDS FRONT OFFICE MANAGER
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Hervorragendes Hotel für Brüsselbesucher!

By

January 22, 2015

club

Sehr schönes, komfortables Hotel mit sehr gutem Preis-Leistungsverhältnis. Absolut empfehlenswert, vor allem bei Anreise mit dem Auto (und unabhängig von einem Flug!).

Posted byHotelStaff
January 23, 2015
Lieber Maroula, Vielen Dank, dass Sie sich die Zeit genommen haben unser Hotel mit einem score zu bewerten. Wir würden freuen uns Sie bald wieder in unserem Hotel begrüssen zu dürfen. Mit freundlichen Grüssen, Edward Kreft
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Excellent hotel close to airport

By

January 16, 2015

platinumelite

Excelent breakfast, excellent bed and nice rooms.
Staff very service oriented.

Posted byHotelStaff
January 20, 2015
Dear Jan011, Thank you for taking the time to review your stay with us. We are very happy with your excellent score and wonderful comments. We hope to be able to welcome you back soon. Kind regards, Edward Kreft - General Manager
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