Rated 4.3 out of 5 by 47
Rated 4.0 out of 5.0 by fed67 lady @reception
dear team maybe you can find out the name of the lady @reception how did my check in& -out! great person with fantastic attitude and huge know how, my compliments to her.
September 9, 2013
Rated 4.0 out of 5.0 by CleeTraveller Convenient, But Expensive
Well placed if you need to visit Corporate Village at Zaventem. The Bus link from the airport is very good. . Reception good, but understaffed at busy times, but helpful .The bar staff friendly and the food in restaurant of a good quality too. Felt the prices were high, for everything, ok its a 4 star hotel but even this does not excuse some of the charges I witnessed. I shall stay again as it compliments where my business shall take me, To stay on a personal trip would, for me, be unthinkable.
September 8, 2013
Rated 4.0 out of 5.0 by MissSary Perfect overnight layover
The shuttle bus stops after 10.30 pm other than that the stay was very satisfactory.
September 3, 2013
Rated 5.0 out of 5.0 by Teejoo Wonderful stay
Wonderful hotel. Nice and clean. Large rooms. The ideal hotel before a long jouney and flight departing from Brussels airport.
August 31, 2013
Rated 4.0 out of 5.0 by Hamkorlik Great Shower!
Had 3 nights at Crowne Plaza Bruges and then one night at C.P. Brussels airport before flying back to UK. C.P. airport had a very comfortable room though much smaller than the one at Bruges. However, the separate shower in the bathrrom was a real plus - great and excellent toiletries (better than Bruges). No noise from outside either. Olivier was very helpful at check-in but I might have considered upgrading to the Business floor but this was not offered. Good value for money and excellent shuttle service to and from the airport.
August 21, 2013
Rated 5.0 out of 5.0 by treakle38 Great service- great location
hotel staff very helpful
great location of the hotel close to the Bruxelles Airport
Great end to our european tour
July 26, 2013
Rated 5.0 out of 5.0 by treakle38 great service - great location close to Bruxelles Airport
friendly staff always ready to help you
location and ambiance of the hotel are great
ideal location prior to leaving Bruxelles
July 25, 2013
Rated 2.0 out of 5.0 by Debbieyas Very hot night
Upon check-in, the Desk Clerk asked us if we would like to upgrade our room for 60 Euro saying that it was an Executive Room,on the Lounge Floor, which was suppose to be much better. It included free Internet and free breakfast for both of us, along with free wine and appetizers for Happy Hour. We thought that was a deal, so we paid the extra 60 Euro. Unfortunately, what she did mot tell us was that the Happy Hour, which included the free wine did not start until 7:30 PM. Everywhere else we had been - Cocktail hour started at 5:30. We had 7:30 dinner reservations, so we were not able to use it. Prior to leaving for dinner, we called the Desk and told them that it was very warm in our room, and that we suspected that the air conditioner was not working properly. While we were at dinner, they promised to send up a Tech. When we returned at 10 PM the room was still very warm. We called down, and they told us to give it a chance that the Tech had just been there. At 12:30 AM unable to sleep and knowing we had an early AM flight we called again & the Night Manager came up to "check" and decided to move us to a new room, which was many degrees cooler, thankfully. At 6:30 AM I called down to the Desk to say that there was no Breakfast in the Lounge, and was told that Breakfast was going to be in the Restaurant that day. Since we had an early morning flight, we skipped it. The AM Manager at the Desk split the 60 Euro up-charge with us after we told him of our disappointing experience, so we walked away satisfied, but disappointed.
July 12, 2013
Rated 3.0 out of 5.0 by Hanlaporte No transport to airport before 6am
Having my flight at 6.30' I would have expected that Either shuttle service or taxi would have been available!
July 6, 2013
Rated 5.0 out of 5.0 by DavMo Very nice hotel
I believe everything exceeded our expectations with our one night stay at Crowne Plaza. Wonderful comfortable bed, no loud outside noises, very quiet location for being close to Brussels Airport. The only negative feedback is "wi-fi" was not included with the room rate. The fee for the wi-fi was astronomical!! Compared to the other hotels we stayed in while in Europe, Crowne Plaza was the only hotel that charged a separate fee for wi-fi.
July 3, 2013
Rated 4.0 out of 5.0 by LDOVE Easy and relaxed
QUick access from airport ( free shuttle ), close to Corporate Area of Diegem.
Hotel is large,plenty of space and well designed with appropriate and separate areas for hall,restaurant and bar ( too many hotel have all togheter almost ) . Menu at resstaurant was good for choice and quality of food. Service unpersonal but correct. Rooms nice relaxing and with righ temperature.
Easy to book taxi for next morning at desired timing.
I have been in all teh hotels in the area over the last 20 years,was my first time there and I will certainly consider to come back soon again.
June 26, 2013
Rated 5.0 out of 5.0 by Ray444 Very comfortable room and great service & support using Priority Club.
Entirely satisfied with all aspects of the service provided at the Crowne Plaza Brussels Airport, especially with Lounge access on the 6th floor and all the friendly staff.
Remains a hotel of choice for me when visiting Brussels.
June 24, 2013
Rated 5.0 out of 5.0 by SharonAW Quiet, comfort, and great service
The Crowne Plaza - Brussels Airport was great! We had a nice room with lots of amenities that made it relaxing and restful. It was quiet, staff were pleasant & helpful, and my goal of rest was accomplished.
If you are staying on a weekend, the food options are limited but the room service was good and quick.
I would definitely stay here again!
June 16, 2013
Rated 3.0 out of 5.0 by Vince2101 Check in & Dining
Although we made our reservation through the priority club they
did not have our priority club membership information in the
It appeared all other priority club members received a box of
candy upon checking in. We did not.
The staff at check in was excellent and helpful.
The dining room was closed for that evening's dinner thus we
had to eat in the bar area and the food seemed to be prepared in the microwave. The food was mediocre in the bar room. The food for the breakfast buffet was very good.
June 10, 2013
Rated 2.0 out of 5.0 by Ynnhoj Excellent Rooms, Restaurant Needs Work
Rooms are very comfortable and nicely furnished - The rooms overlooking the park are especially nice. The kitchen and dining room have problems - very slow service, poor preparation of food, and this goes for both breakfast and dinner. We hope it has improved by the time you get there, because it could be an excellent experience overall.
June 9, 2013
Rated 4.0 out of 5.0 by kprakash not geared for weekend tourist
nice hotel, comfortable rooms , however not geared for weekend tourist. the shuttle does not run to the airport on weekends and the parking expense is a little bit exorbitant. if you leave before 6am in the morning you will have to have a taxi take you. cost is about 15-20 euros. charge for wifi is exorbitant too and is not available for free in the lobby.
May 27, 2013
Rated 5.0 out of 5.0 by jockman abuse
I had to travel away while staying at hotel and on return a day I should have left on was given a talking to by desk staff that the hotel was full and could have lost my room !. I felt talked down to and was not happy, even when I returned later to talk about it same staff member did not come across very good and made me mad.
April 28, 2013
Rated 5.0 out of 5.0 by MackK Great airport hotel
I stayed just one night before flying out of Brussels airport and will be back again. Good room (could increase the a/c just a bit...), nice bar and club lounge, workout room (a must) with plenty of equipment, and great overall vibe. Just started staying in Crowne Plazas again in overseas locations and am finding them to be great for business travel.
April 25, 2013
Rated 4.0 out of 5.0 by Keuka Nice hotel but overpriced food
Hotel had very nice lobby and rooms, bar area was comfortable and had ok food. Dinner and breakfast - food was only ok (ribs were dry and scrambled eggs had some hard chunks) so a little overpriced for what I received. I am not used to paying for internet service in hotels anymore but the staff would not give me an exception for 10 Euros for 4 hours of use. Nice view of a park out the back window. Overall it was acceptable and I would go back.
April 17, 2013
Rated 4.0 out of 5.0 by CleeTraveller Business Stay
Arrived after 2100 after badly delayed flight. Front Desk welcoming and friendly, and efficient, saw off 7 customers in less than 10 mins. Expensive Hotel, but you do get what you pay for, food good, Room service excellent and a very comfortable room and quiet too, which was good considering the location so close to airport and the ring road. will definitely stay again when on business in Da Vinci.
April 14, 2013
Rated 5.0 out of 5.0 by 64tom clean and top professional
excellent hotel, combining comfort and professional service. Ideal location , 5 minutes away from the airport, free shuttlebus.
Very difficult to find a better price/quality hotel.
April 12, 2013
Rated 4.0 out of 5.0 by deliving Great hotel,poor manager that day!
I had a very bad experience with the manager off the day when we arrived at the hotel eastersunday at 22.45 u at night!
I am a customer who sleeps every time at the Crown when we depart or arrive from our trip (Park and fly)
Luckely the staff manager excused her in name of the other one and she was very good and correct in solving our problem!
Otherwise i had never stayed again in the Crown!!!
April 7, 2013
Rated 5.0 out of 5.0 by T1313 Great hotel
I had a great stay at the Crowne Plaza Brussels Airport. Hotel staff was very friendly and food at the restaurant excellent. Will definitely come back.
April 2, 2013
Rated 5.0 out of 5.0 by jpvd 2nd stay
Just as the 1st stay we had an excellent experience.
March 28, 2013
Rated 5.0 out of 5.0 by Reisender Great hotel
Once again I had a perfect stay at the Crowne Plaza Brussels Airport. Service was really friendly and the dinner that I had was very good. Thanks to the whole team for this perfect stay.
March 8, 2013
Rated 5.0 out of 5.0 by APACTraveler1 Modern, Convenient and Highly Recommended for Service
This hotel is more than an Airport Hotel. It is very conveniently located for airport travelers, offers excellent service and very comfortable and modern rooms. In Room Dining is fast, fresh and delicious. The breakfast is excellent and has many choices for all palates (as have all the Intercontinental hotels) to start the day right.
Rooms are spacious, comfortable and spotlessly clean and odor free. Beds offer a choice of pillows, which is nice, and are very conducive to a good night's sleep, as is the good noise isolation of the room. Baths are modern, convenient and sparkling.
The staff is welcoming and polite and ready to assist with any information or advice.
I highly recommend AMBASSADOR CLUB membership...always an upgrade, always a special amenity, always dedicated check in/ out, it is THE BEST hotel club investment for business travelers or frequent leisure travelers...like diamond status from your first stay!
March 6, 2013
Rated 5.0 out of 5.0 by bricolty1 Outstanding Hotel/Staff and Food
i've stayed in Brussels over the years at other hotels and was able to try this one. i was impressed with the hotel cleanliness, the staff attention and the good food (beer included) in the Bar and at Breakfast. this was an outstanding stay for the 5 nights i was there and will make this my favorite hotel when working in Brussels.
March 3, 2013
Rated 4.0 out of 5.0 by Rugby Close to airport, a little expensive
A very pleasant hotel well located for Brussels Airport (10 minutes drive). Good rooms and excellent helpful staff, roomservice food was nice. The only downside is the cost, even taking into the premium for airport access this is expensive compared to other Crowne Plazas I use.
February 18, 2013
Rated 4.0 out of 5.0 by 2litz Birthday treat
Thanks to Flair magazine, i was able to avail of this hotel which is a whole lot better that the hotels in Brussels that i've been in the past.
The sauna was great, ,there's a the 15 min. hour glass on the wall that sometimes works. (I suggest to put some kind of 'stopper' to make the hourglass positioned on a perfect angle upon flipping it, as to make the sands fall evenly). Love the lounge, where one can sit back and relax, see the the park behind a tall glass window on a winter night. While having some complementary fruits and lemon accented water.
The lobby is just what i expect in a hotel- a high ceiling and a lot of space.
January 28, 2013
Rated 4.0 out of 5.0 by Bear10 All good, but
I have always liked this hotel, but there was a small point this time.
I called from my room and asked if not free internet was included in my company's rate. Answer was yes, and then I asked waht am i to choose of the options I get when logging in?
You choose the 25 hour full, she said.
When I was checking out I got internet on my bill, I asked and the choice I have taken was all in(with video?).
I said that I agreed last evening about this, but she would not listen to that. She at the end gave me free internet, when having checked the agreement rate. But I had to paiy the 6!!! EUR for the video...
Not a big deal, but difficult to be a customer when you are not trusted.
still coming back of course, Bjørn E. Solvi
January 23, 2013