Rated 3.4 out of 5 by 187
Rated 2.0 out of 5.0 by GHWCAC Probably will not be back.
On check-in, we were issued with individual complimentary house drink cards. If we chose a drink not on the house list, each card would be worth $5.00 off that particular drink cost. We presented the cards to the bartender and my wife ordered a house wine. I ordered a pinot noir that was not a house drink. The cost that I expected was for the cheapest pinot of three choices, $6.00, of which $5.00 would be complimentary. When the bill came, the total was $13.08 and the bar lady informed me that since I did not specify which pinot that I desired, she poured me the most expensive; $12.00. She did not ask me which of the three pinots that I desired at the time the order was given. In addition, she did not apply the $5.00 credit to the $12.00 drink and then proceeded to question us if we had in fact presented her with the cards. In the end, she charged me $1.00, $6.00 minus $5.00, and I tipped her $1.00. In our room there were wrapped glasses, one of which was soiled with what appeared to be old tooth brush stains. As well, the TV remote was only functional within six inches of the TV unit. Overall, not a pleasant stay.
November 15, 2013
Rated 4.0 out of 5.0 by Deviledog Clean and comfortable rooms
The room and bathroom were clean and comfortable. My room didn't have a frig or microwave, which I would have preferred - but the hotel is good value. I see reviews complaining about the noise and I had no issues and my room was on the highway side and on the 5th floor.
November 12, 2013
Rated 5.0 out of 5.0 by Pete39 Etudes conference
Had a very nice experience there this week with the Etudes Summit.
Friendly and patient staff. Very helpful. Found me a room when I arrived very early that was just perfect. Nice size, well equipped and very clean.
I also found the onsite restaurant to be very nice. Great food and service.
November 11, 2013
Rated 5.0 out of 5.0 by Deuce2 Great value
This property was a great value for location, looks, restaurant, room size, shuttle service and staff.
November 10, 2013
Rated 5.0 out of 5.0 by Christhina Great stay experience!
Very comfortable hotel and a very serviceminded staff
November 9, 2013
Rated 5.0 out of 5.0 by FredandPatricia Stay, Park, and Fly
We were flying out of SFO for a vacation to France. We arrived at the hotel around 9 pm, the staff was very helpful, and we were upgraded to a small suite. The next morning we took the hotel shuttle to SFO, leaving our vehicle at the hotel for 15 days at about 1/3 the cost of SFO parking. Although the hotel is very close to SFO, our room was relatively quiet.
November 8, 2013
Rated 5.0 out of 5.0 by Lmarie22 Amazing staff!
I stayed at the hotel for 3 nights and couldn't have been more pleased with the wonderful staff! So accommodating and customer friendly! Norval the general manager is awesome ! They went above and beyond to make their guests feel welcome and comfortable! Asst. manager Brenden helped me 1 month before my stay, William at the front desk was so kind, and Cesar our waiter was over the top friendly! Wow, what a fun and pleasant stay! We will return!
November 7, 2013
Rated 5.0 out of 5.0 by jenjensu Friendly staff incredible stay!
My daughter and I stayed for 5 nights and our experience was wonderful! The restaurant is fantastic and the room was quiet and comfortable! The staff was so friendly and inviting and the food was incredible! We couldn't have asked for anything more and this stay helped to make our trip a memorable one!
November 7, 2013
Rated 2.0 out of 5.0 by Sarah88 Unproffesional
I only stayed here for one night the hotel is very nice and clean but the beds are a little uncomfortable . When I was checking in with my husband and three children one of the ladies at the front desk was cursing about another employee I was shocked that she would use that type of language in front of customers especially my children. I also paid extra for the free breakfast the hotel issues them as coupons when I went to get them from the front desk they only gave me two I told them that I needed two more for my older children ( who dont eat very much) the person I was speaking with argued with me and I finally said I'll just take my money back then he gave me two more
November 6, 2013
Rated 5.0 out of 5.0 by VIC1950 REVIEW
Clean, comfortable property. Very friendly and helpful staff. Overall, an excellent place to stay.
November 4, 2013
Rated 2.0 out of 5.0 by Cynthia25 Great staff - horrible beds
We recently stayed on the executive level for a business trip. The staff and the rest of the hotel were excellent, BUT the two double beds in our room were TERRIBLE!!! One bed sloped to one side and the other bed was as hard as a rock. I would have given this hotel a great rating except for getting no sleep because of the pathetic beds.
October 29, 2013
Rated 1.0 out of 5.0 by Ddcoast22 Dirty worn out property
Everything in this hotel is just about worn out one of the worst crown property I have stayed at. Internet is as slow as dial up Very disappointing stay.
October 25, 2013
Rated 5.0 out of 5.0 by roobee Perfect
We had an early morning flight out of SFO. Your hotel , coupled with the breakfast and the shuttle was perfect for us.
P.S. Loved the scented soap.
October 24, 2013
Rated 5.0 out of 5.0 by ktravel very nice!
it was clean and modern and new. Property is much nicer inside than it looks from the outside! loved the scented spray spa stuff!! the earplugs were not needed, but nice . we weren't on the airport side so they weren't needed. friendly staff. friendly parking attendant. such a nice experience!!
October 23, 2013
Rated 5.0 out of 5.0 by jacan186 service
Had great experience with staff from check-in to departure. Only one day but would definitely stay again.
October 23, 2013
Rated 5.0 out of 5.0 by Susbeth Comfortable sleep, helpful staff
I arrived late afternoon returning from Europe so very tired. Staff helped me to my room as I had quite a bit of luggage, Room was nice and bed was great. I would stay there again if I am in the area.
October 21, 2013
Rated 4.0 out of 5.0 by RickASAP Convenient & Comfortable
My trips to San Francisco from the east require a long first day. I look forward to relaxing and a good night's sleep.
Staying at this property, I'm sure to have a comfortable stay, good food and a quiet night's rest.
October 20, 2013
Rated 1.0 out of 5.0 by Mimax uncomfortable stay.
I was not happy during our last visit not only because of room price but also because of the following. The toileteries were half used, the glasses and the ice bucket were not clean (no plasket in the bucket), there were only 2 sheets of cleanex left in the box and most of all, the pillow cases smells.
October 12, 2013
Rated 4.0 out of 5.0 by waipahu Gave me Peace of Mind
The airlines gave away my seat, so they gave me a hotel voucher. I was frustrated and frazzled when I arrived at the hotel. The front desk staff were warm, welcoming, and efficient. Within in minutes, I was in my room in comfort and peace.
My only concern was the difficulty in logging in to the wifi network. It said it was free but had different screens asking for payment. I called the front desk but didn't want to deal with having to call their IT tech to help me (it was after 1000pm) to fix logging in. Went to sleep.
THE BEST PART: In my rush to get the airport and not miss the free shuttle, I discovered while on the way that I had misplaced my iPad. I called the front desk and they directed me to the housekeeping supervisor Olivia DeG..... Her team located my iPad, and she called me back to confirm the item had been found. She told me I could have it shipped to my address (via credit card using Fedex). Even after the arrangements were finalized, she did a google search on my address and called me later to confirm it just to be sure. To me, this is EXCELLENT customer service...going ABOVE AND BEYOND the call of duty. Thank you, Olivia, for your service and concern. You gave me peace of mind while I flew back home.
October 2, 2013
Rated 5.0 out of 5.0 by 7676 Convenient location and great service.
My compliments to the General Manager and the entire staff for a job well done!
October 2, 2013
Rated 3.0 out of 5.0 by KingofallRoads Highway traffic too Noisy in Rooms
Nice hotel, good location, but highway traffic is deafening
October 1, 2013
Rated 3.0 out of 5.0 by Randomtraveler Base for a business trip
I've stayed at the Crowne Plaza before. Another business trip to a large conference in San Francisco left me little options and I decided to give it another try after an average stay last time.
Upon arrival the airport shuttle and check-in experience were flawless. In lieu of a room upgrade I received club access. The club lounge was of no use to me due to the lack of amenities and me being outside the hotel most of the time.
My room had a noisy wall-mounted a/c unit next to the desk. Combined with SFO airport, interstate and even train traffic this made for a very noisy ambiance. To make things worse my a/c unit was broken (randomly came on and started cooling) and I had somebody remove the breaker to completely turn it off leaving me with a rather cold room (virtually no insulation and a rather strong flow of air from the door to a/c unit).
Thanks to my Platinum status breakfast was free. The selection (besides the cheap scrambled eggs) was OK. I especially liked the fresh fruit!
Internet connectivity at 1-2Mbps (even at night/early morning) was a bit sub-optimal as I needed to work and move around large documents.
October 1, 2013
Rated 2.0 out of 5.0 by SDtraveler92121 Don't Stay: Horrible Freeway and Airport Noise
The staff at the hotel was very friendly and supportive; however, the hotel itself is old and poorly constructed. As best as I could tell, the windows are all single pane. As a result, the freeway noise and airport noise easily leaks into the room leading to a poor nights sleep. I recommend staying away until the hotel is remodeled.
October 1, 2013
Rated 1.0 out of 5.0 by SylFor Badly sound-conditioned hotel, outdated amenities
I was very disappointed by the hotel since rooms are very badly sound-conditioned. There is noise all night and day since the hotel is situated in close proximity of the highways. You really have the impression that windows are open... but they are not !
Furthermore, equipment such as gym and pool are outdated.
Food quality at the restaurant is poor except the breakfast which is fare.
September 30, 2013
Rated 5.0 out of 5.0 by oceana7 Crowne Plaza
I have been to San Francisco approximately three times within the last four months and have stayed at the Crowne Plaza hotel each time. The service that I receive by Emily, at the front desk, and her impeccable attention to each detail of my needs stands for the highest level of excellence in the hospitality industry. This being said, I will not stay at another hotel in San Francisco because of the excellent service I receive by Emily. Thank you for making me always feel at home. I hope to see everyone soon. A special note to tourists the hotel is a must stay when traveling in San Francisco. As a single traveler, I always have a wonderful bed with 7 pillows to my one head to sleep well and comfortable at night. The breakfast buffet at the Café is wonderful. Please be sure to take advantage of the gym and Jacuzzi/pool to unwind. Overall, this is a 5 star hotel in my book.
September 29, 2013
Rated 4.0 out of 5.0 by GoogliBear Nice hotel, but no free internet. Business hotel? Really?
Thank you for the enjoyable stay. The room was pleasant, the restaurant had good food and the staff was very nice. However, as a "business hotel", I would have expected free internet connectivity and a reasonably priced "sundries" store. I found neither to be true. I paid an extra $10 a day for internet and the sundries store prices were 2-3X what I would have found in a typical convenience store. If you want to charge "business travel" prices, you should offer "business travel" conveniences and not overcharge your business traveling customers.
September 29, 2013
Rated 4.0 out of 5.0 by mag911 Great place to stay near SFO, outstanding service
I stay at many properties around the world in this corporation. My recent stay at the Crown Plaza near San Francisco airport was very good. The concierge was outstanding. When the coffee/espresso machine was broken in the hospitality suite, he got me an outstanding cup of coffee. He also suggested an outstanding restaurant only 1.4 miles from the hotel. My room was perfect and the price (under $100) was outstanding for the location.
September 24, 2013
Rated 4.0 out of 5.0 by Goldenoldies2 Convenient to airport, spacious suite, great room service
Booked on line after reading guest ratings. Arrived after a very long flight from Asia with my husband who was not feeling well for overnight stay before our morning flight to the east coast. They stored our luggage for us so we don't have to bring all of our suitcases up to our room except for carryalls. Was pleasantly surprised at the size of the suite we were in. The bedroom was spacious & the bed comfortable . For the online price, I expected a regular hotel room. Ordered room service for dinner and breakfast, both were very promptly delivered and portions were generous. Especially want to commend the person who received my call for breakfast before 6 am when room service is available. Even though the kitchen was not serving until 6am he was accommodating and it arrived quickly. I rated 3 stars for ambience since we did not have time to check out the rest of the hotel's amenities , would have given a 5 on staff service except the morning desk staff did not present herself as pleasant and friendly when I asked her a question. We certainly would stay here next time .
September 24, 2013
Rated 2.0 out of 5.0 by BizzyGuy Improving, but still not as good as a Holiday Inn yet
Crowne Plaza hotels within the USA are universally old, tired and in need of a refit. This one clearly has had some work done, at least on the 9th floor where I had a room, however, this only brings it up to the level of the current refit that Holiday Inns have in USA. When I think of Crowne Plaza, I think much better quality that this, for comparison I hold up Osaka and Guangzhou, which are torso, head and shoulders above this hotel. I see no reason to revise my thought that Crowne Plaza is not a high end hotel within the USA so don't stay there unless it's cheaper than the Holiday Inn, even then, think twice. Specifically for this hotel, the rooms suffer lots of noise from the highway, the windows and ancient air conditioning need replacement to fix this.
September 23, 2013
Rated 4.0 out of 5.0 by svpilot Good location and value
This would be a convenient place to stay if you are doing business or visiting for a few days. The staff was friendly and the restaurant had great food and reasonably priced.
September 8, 2013