Crowne Plaza Canberra

Hotel Front Desk: 61-2-62478999

Hotel Fax: 61-2-62574903

Hotel Email: reservations.cbrbs@ihg.com

Check In: 2:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Airport
Canberra International Airport (CBR)

- Distance from hotel: 7.46 MI/ 12 KM East l

- Follow signage to Parkes Way

Train
Canberra Railway Station

- Distance from hotel: 3.91 MI/ 6.3 KM

- Head west on Burke Cres towards Wentworth Ave. Turn right onto Wentworth Ave. Continue onto Bowen Drive. Exit onto Kings Ave/Tourist Drive 1. Slight right to stay on Parkes Way. At the roundabout, take the 2nd exit onto Coranderrk St heading to Gungahlin, Yass, Goulburn. Turn left onto Constitution Ave. Turn right onto Allara St. Continue onto Binara St. Crowne Plaza Canberra will be on the right

Print Hotel Fact Sheet

- Car Parking Available

- Self-Parking Fee: 18.00 AUD

- Valet Parking Available

- Valet Parking Fee: 25.00 AUD

- Secure, undercover car parking is available for guests of the hotel.

Print Hotel Fact Sheet

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Guest Reviews

Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.3

based on 399 reviews
93%
Recommend This Property
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Ratings Breakdown

399reviews

  • 5 Stars
    214
  • 4 Stars
    128
  • 3 Stars
    40
  • 2 Stars
    10
  • 1 Stars
    7

Family trip to the nations capital

By

2015 一月 31

club

After taking advantage of a 50% off best available deal, I changed my original booking and was even happier than the PP deal I'd originally booked. However, changing deals changes bookings and we ended up with two rooms not interconnected and on different floors! The reception staff (Sunil in particular) and the shift managers quickly worked out how to fit us in within budget and importantly all together. I was extremely impressed with the rest of our stay. We will definitely be back.

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Excellent Location

By

2015 一月 28

We had a great stay at Crowne Canberra. The staff were excellent and were able to manage the demands of 2 international football teams and heightened security as well as cater to our needs as leisure travellers. Well done.

Posted byHotelStaff
2015 一月 30
Thank you for your recent review of our hotel. We are glad that you enjoyed your stay and that the presence of the Asian Cup soccer teams and fans did not impact your stay. We hope to welcome you back soon. Kind Regards, General Manager
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my experience

By

2015 一月 20

Staff fantastic

but the hotel needs a face lift and a lobby bar that is open at all hours was hard to get a drink or a coffee.

it appears not enough money is spent on hotels here in Australia instead in other regions like Asia hence why the experience of staying at these hotels feel so average its a shame really makes me think twice staying at this hotel chain or any other property they have

overall Australia hotels are very average and one must question weather they should hold there star rating. its a shame cause the staff take pride in giving the best service possible.

cheers

nick

Posted byHotelStaff
2015 一月 30
Thank you for your recent review of our hotel. It is great to hear that our staff made your stay a comfortable one. Your feedback is appreciated and we hope to welcome you back soon. Kind Regards, General Manager
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Room unsleepable

By

2015 一月 20

club

Aircon wasn't working on a very hot night in Canberra. Notified reception 4 times, they brought a broken fan on the third call, but had to take it away because it didn't work. The Manager never came back he sent someone with the same fan that was broken, but taped up!! which vibrated all nite. No sleep because of temperature and fan noise.
For the first time in 12 years I used my asthma puffer because I couldn't breathe! Given we had two double beds I had to sleep in a chair as I couldn't breathe with the body heat from us both made it unbearable!
Ineffective management of the issue, no alternative solutions, no consideration for our circumstances and discomfort, offered a free breakfast!!
At around 10am in the morning maintenance attended the room and found the valve was broken and had to manually open it! My last half hour was with a working Aircon!!
On check out, reception tried to charge me for breakfast and when I disputed he checked the notes!
I told him it was my worst hotel experience and he ignored me! Did not acknowledge my issues at all!
Took my money and sent me on my way!
That was the most disappointing part off all!
Do night managers not bring day staff up to speed? I left a comment card with my concerns and contact details but no calls? Lack of care is disappointing!!

I travel regularly for work and personal and must say this was my worst experience but the management of the issues was the worst I have ever experienced! Very poor and unacceptable in the service Industry!

Posted byHotelStaff
2015 一月 30
We wish to apologise for the poor experience you had during your stay with us. The issues you encountered with the facilities and service are well below the usual high standards we deliver and expect from our staff. We also wish to apologise that you were not contacted by a member of our senior management team after previously leaving your details. We would appreciate if you are able to contact the hotel directly on +61 2 6247 8999 and ask to be connected to our General Manager so that we may have an opportunity to restore your faith in our hotel. We look forward to hearing from you soon. Regards, Crowne Plaza Canberra
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