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Rated 4.2 out of 5 by 197 reviewers.
Rated 5.0 out of 5.0 by Excellent Service I only stayed 1 night but the hotel was excellent, the room was spacious and clean and well appointed, I was allowed to check in early morning and the desk staff were great, the service at dinner was fantastic and the food was well presented and enjoyable. February 7, 2014
Rated 4.0 out of 5.0 by Good room and Comfortable Bed We regularly stay at Crowne Plaza hotels as a priority card holder and stayed for 3 nights over the Australia day week-end. Overall we had a really great stay in the hotel. The only minor glitched were: The first night we ordered room service for the 2 of us but only one set of cutlery arrived. By the time a second set was delivered the meal was getting cold. The flush mechanism on the toilet was sticking and as a result the water kept flowing unless you manually moved the lever. That said, it did not detract from a great week-end in Canberra. February 4, 2014
Rated 5.0 out of 5.0 by A great stay We stayed here for one night. Wish we had stayed for longer. Had a beautiful comfortable bed and a very quiet room. Staff were very helpful. Would stay again. Thanks February 4, 2014
Rated 5.0 out of 5.0 by loved the big bed Always stay at Crowne Plaza, never look elsewhere, the renovations are great and the modular office in the rooms is a great addition, highly recommend, pool just needs a cover over it. February 3, 2014
Rated 5.0 out of 5.0 by Excellent service We stat at the crowne regularly. It is close to everything in the cbd. The beds are comfortable and it's always very clean February 2, 2014
Rated 4.0 out of 5.0 by Another comfortable stay Reliably good on all fronts. Another enjoyable stay. January 31, 2014
Rated 5.0 out of 5.0 by Relaxing time in Canberra We stayed in a Park view room for a night. Spacious room, quiet area and nice view. Would definately stay there again. Swimming pool is decent size and water is refreshing. Hotel is walking distance from shopping centre and restaurants January 31, 2014
Rated 5.0 out of 5.0 by Short night - great manager We had been provided a priority privilege 25% off best flexible rate voucher by a friend and had an overnight stay for a friend's birthday in Canberra on Australia Day. Apparently we booked incorrectly to be eligible for the voucher and as we arrived late the front desk couldn't reduce the Best Flexible Rate. The morning after, we spoke to the duty manager who was more than accommodating and helped us to adjust the rate and get the value for money we were looking for for a short stay. The bed was comfortable and the room was suitably large with a good range of TV channels. The bathroom was a little aged and not a fan of the combined bath/shower. The stay was great value for money though and we will be back next time in Canberra. January 30, 2014
Rated 5.0 out of 5.0 by Prompt service comfortable bed and pillows Stayed for Softball tournament, had to leave very early in the morning and returned late in the evening. Nothing was an issue with the staff, needed lots of ice to fill my esky by 5.30am each morning it was delivered promptly. We returned late and girls wanted to go for a swim although the pool was closed the staff allowed our girls to have a swim. We totally enjoyed our stay. The only thing I can fault is the charge for parking, This should be complimentary or cheaper $18.00 per day is too expensive. January 30, 2014
Rated 4.0 out of 5.0 by Terrific location My family stayed at the Crown Plaza for five days. We really enjoyed the central location giving great pedestrian access to the main Canberra mall, shopping and restaurant precinct. Our expectations for a four star hotel were met and we enjoyed the food and service. When our youngest daughter left all her clothes in the drawer the housekeeping staff bundled them up and sent them to our home by Express Post. Much appreciated! January 27, 2014
Rated 4.0 out of 5.0 by Rooms are nice. Location's good. This hotel is consistently better than average. Service is good, from front desk to room service. The bar is nice a relaxed, with occasional specials. Rooms, beds, pillows are all comfortable. Desk area is good. Well designed. The cost of breakfast is excessive but nearby cages do good deals. The hotel has long needed to upgrade its in room entertainment and, the messages in the room for the last couple of months say they are going to do so. I wonder if they will still price the movies at ludicrous prices. Time will tell...surely not an effective way of making money in this ay and age when people can stream and store their own for a fifth of the cost. Free in room wi-fi (FINALLY) for loyalty members. Overall a good hotel and getting better. January 25, 2014
Rated 5.0 out of 5.0 by Everything was great. I could not fault anything. We had a most enjoyable stay. It had everything that we needed and the staff were excellent. Well done. Thank you. January 21, 2014
Rated 4.0 out of 5.0 by location location Perfect for the centre of town and easy access to all sight seeing venues. Under ground parking horrible, my only negative point. Great view of the park on the south side (I think) of the building Quiet too. January 15, 2014
Rated 5.0 out of 5.0 by Excellent Hotel & Top Class Service We stayed at this property for a weekend. Perfect location. Close to shopping & restaurants.Parking at the hotel was vey handy & convenient. Rooms were very clean. We had breakfast at the Red Salt restaurant and it was well laid out with very attentive staff around. Being a Priority club member was well worth it. Got free wifi. extended check out time to name a few. Overall the service we received from the staff made it an even more pleasurable stay. Will definetly go back. January 15, 2014
Rated 5.0 out of 5.0 by Large room and close to Canberra City I needed one night stay and the hotel room was large and had a great work station (I did get an upgrade). Could easily work for a week in the room I had. The proximity to the city centre and the lake is excellent. I went for an early morning walk around the lake which I highly recommend. January 14, 2014
Rated 3.0 out of 5.0 by OK for 1 night Best thing about this Hotel was the location. Close to some great restaurants. Rooms not impressive, bathrooms need a refurb. Staff on front desk could learn to smile, especially at Christmas! January 13, 2014
Rated 5.0 out of 5.0 by Recommended Beautiful hotel with great breakfast, clean & comfortable rooms, and nothing was too much trouble for the staff. Highly recommend this hotel for business or leisure. January 13, 2014
Rated 4.0 out of 5.0 by Staff The entire staff were very friendly and helpful and professional. Location was great close to shops etc. January 12, 2014
Rated 4.0 out of 5.0 bed was good the room was hot and dont think the aircon was working properly January 9, 2014
Rated 4.0 out of 5.0 by excellent location Excellent location, could walk to restaurants and shops, even to the war memorial if up for a 25 minute walk. Room was a bit too small for family of 4. Had to pay for car parking and internet which I thought should have been complimentary. Price for buffet breakfast and dinner was a bit much but there were plenty of restaurants and food places nearby. January 8, 2014
Rated 4.0 out of 5.0 by Recommend with reservations The Crowne Canberra is a comfortable & welcoming hotel. It is starting to get a bit too welcoming around Christmas & New Year for my taste because it fills up with people with children who make the breakfast buffet like a playground with kids running & screaming. Something will have to be done about the fire alarm. Two false alarms went off during the week I was there. The false alarms are disturbing because of the loud buzzer to notify people, the jet engine that starts as a smoke disperser, then the repeated loudspeaker announcements to say after about a quarter of an hour that it was all a false alarm. All of this after midnight. The risk of crying wolf is a real worry. This hotel wouldn't be labelled 4 star in Japan but Australian standards are lower. I couldn't complain about the reasonable cost. January 6, 2014
Rated 5.0 out of 5.0 by Great staff Ihg always have good people and we found canberra do go a little further to ensure your stay is memorable January 6, 2014
Rated 5.0 out of 5.0 by Excellent service and very comfortable stay Impressed with the excellent friendly and warm service of all stafff. Quick to help with any issue. Room was huge and bed very comfortable. Close to shopping centre and park. Thanks for a memorable stay. January 5, 2014
Rated 5.0 out of 5.0 by would stay again My partner and I enjoyed our night away at the crowne plaza.. excellent service, overall felt welcomed by the staff and definitely felt acknowledged. Room very tidy and well presented, the hotel overall was very clean and comfortable.. the restaurant redsalt is a deff must try with beautiful food and the best option of ordering it to your room. Downfall I didnt enjoy my sleep to the fact the bed was very nice but to soft for my liking due to back problems but thats a personal preference. There is not alot of parking so you only have the option to pay for parking within the facility. I do think its a cost which if staying should be a less price or free. Very good location short walk from local shops and restaurants or cafes so no need for the car once parked up...casino well I wouldnt call it that..overall our experience was excellent, thank you for the lovely stay. January 5, 2014
Rated 5.0 out of 5.0 by New years Eve in the City We have been staying here for years fro NYE, so we don't have to drive anywhere. Close to the action, yet a lovely view over Glebe park makes for a tranquil stay. We ate at Red salt, which was superb and at Binara One, which was average. The beds are fantastic and the pool refreshing. We walked around the lake to the NGA and the Portrait Gallery. Fantastic. January 4, 2014
Rated 4.0 out of 5.0 by Priority Rewards We were able to use our Priority Rewards coupons, which is fantastic, but there does not seem to be a great knowledge with all the staff on how you can use them & when you can use them, we were also told something about "Blackout Days" where you can't use the Priority Card, we have never heard of that, and thank goodness it was not the case, but would be really annoyed if we had gone on holidays & found out we could not use it, especially for the dining, which we particularly enjoy as we find that great value & the food is always good at Crowne. The Priority Rewards is the best investment we have made in a long time, we have already bought it as a gift for our son for Christmas. January 4, 2014
Rated 5.0 out of 5.0 by Great service - good location relaxing venue & good location for Canberra city. The staff were all very helpful service great. January 1, 2014
Rated 3.0 out of 5.0 by Poor airconditioning. I reserved two adjoining rooms as I was attending my work Xmas party and my children were in the rooms with thei babysitter. On 3 occasions I had to leave the function to attend with the fact that the air conditioning was not working and the rooms were like a sauna not permitting my young children to sleep. I referred the issue to hotel staff and a maintenance person responsed assuring us the problem was fixed. Upon return to our room the conditions were marginally improved, yet the rooms were still on the 30s and my youngest daughter unfortunately wet the bed ( parents bed) due to the huge quantities of water she drank to stay cool. A memorable experience but not for the right reasons. The rooms are dated and in need of a refresh. January 1, 2014
Rated 3.0 out of 5.0 by Parking Sign up on return to hotel saying car park full. Valet parking will be provided. Go to reception to be told to park outside or drive around in the car park and hope there is a spot. Asked for the manager who instantly wrote a receipt for valet parking. If the manager can provide this, he should empower his staff to be able to make this decision. Other guests were having the same problem with another staff member on reception too. Why would the manager want to create an uncomfortable situation at the front desk, upsetting staff and guests. Unfortunately, this is the memory I take away from my stay. December 31, 2013
Rated 3.0 out of 5.0 by room clean and beds comfortable dont rely on valet service on arrival and dont ask for directions totally rude told to wait ,as talking on what he was going to have for tea.Once given room meal trays still in corridors and that stayed like that till 1pm the next day. Good location for shops and other sites, As to this review we would be the last to complain,but the service or lack of by the valet is wrong, A big thank you to a waiter in the restaurant STEVE he was a gem and helped us with directions re canberra, December 29, 2013
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