Rated 4.2 out of 5 by 153
Rated 4.0 out of 5.0 by Juliecwill Lovely hotel in a great location
We loved our short stay. Room lovely. Staff very attentive. Would have liked to be allocated a room closer to the lift as I was on crutches with a broken leg. Otherwise couldn't fault it.
September 3, 2013
Rated 5.0 out of 5.0 by Meges229 Fantastic long weekend
Recently travelled to Canberra for the Turner exhibition and as I haven't been there for ages, stayed for a long weekend. The hotel was excellent - super helpful and attentive staff with no request being too much trouble. A large, airy, comfortable room with a pleasant review of the park. Buffet breakfast was amazing with so many choices that it filled me up for most of the day! And the prime position, five minutes to the city shopping centre where you could get anything you needed and a short walk to Commonwealth Park and the lake.
The only downside was the restaurant for dinner on the Sunday night - we waited almost 45 minutes after we had finished our meal to have the plates cleared and get a dessert menu, this was only after we finally got the attention of the waitress. Then another 20 plus minute wait for the dessert to be ordered which was a disappointing end to what was other than that a wonderful stay!
August 31, 2013
Rated 3.0 out of 5.0 by Harley02 A bit noisy
Fridge is old and makes noise at night hence hard to fall sleep. At around 3 am someone from next door (I think) laughed loudly so woke up again. Maybe it's not a good day to sleep.
August 31, 2013
Rated 5.0 out of 5.0 by Frannypet good stuff
I have stayed at the crowne plaza in canberra many times and this experience has been the best.
More staff, willing staff, good food and a beautiful room.
Always a pleasure to return
August 20, 2013
Rated 5.0 out of 5.0 by Brisbanites Excellent service
I stayed here for a conference and extended my stay to check out some of the sites in Canberra. I can't say enough nice things about the staff at this hotel, from reception, to concierge to the housekeeping staff and restaurant, EVERYONE was first class, so friendly, so wonderfully helpful, so professional. I think I said pretty much every day that I was impressed with how wonderful the service was. Rooms were very comfortable and clean (and had great block out blinds). We had a lovely view of the park and surrounds. I don't stay 5 star every day, but I do think I received value for money - I would stay there again without hesitation, especially if I was attending a conference at the NCC. I'm keen to check out their hotels elsewhere now too.
August 16, 2013
Rated 4.0 out of 5.0 by ange11rocks Ooops
As usual staying at Crowne Plaza in Canberra was very good, easy check in except the day was wrong and I was lucky to get the "last" room.
Always nice rooms and very comfy beds.
Express check out to easy>
August 11, 2013
Rated 4.0 out of 5.0 by Iggle Very Good
We enjoyed our stay and the buffet breakfast was excellent.
Staff were very friendly and helpful.
August 9, 2013
Rated 4.0 out of 5.0 by McMo Great location.
Good parking facilities. Comfortable bed. We stayed in a King room overlooking the park. Restaurant provides a good range of choices and a high quality meal. Efficient and friendly service.
August 4, 2013
Rated 5.0 out of 5.0 by FionaS1 Great location & value , excellent service
The Crowne Plaza is the only place we'll stay in Canberra. After driving 4.5 hours to get there, the excellent customer service and efficient check in was much appreciated. The room was great with a lovely view over the park. Had a drink in the bar before dinner, nice ambience and very relaxed. Ate dinner at Red Salt which had a good wine selection and something for everyone on the menu. Also had the buffet breakfast for the first time, very fresh and varied. The hotel is close to good shopping and anything else you want to do in Canberra. Have stayed several times at Crowne Canberra and will be back soon.
August 4, 2013
Rated 5.0 out of 5.0 by Vicnzsa 2 nights on business
My wife and I stayed here at the end of July 2013 on a business trip. We really enjoyed our visit. This is an excellent hotel, 5 star really.
Comfortable rooms, good service and a good breakfast. Well located.
We will look forward to a future visit.
August 3, 2013
Rated 5.0 out of 5.0 by Ajq24 Wonderful stay, perfect location
We stayed here before we went skiing and we had a few issues with pillows. On our return visit we were treated like returning friends, special treats for the kids and a beautiful room to stay in as our baby was sick though they didn't know at the time.
We stay here every year before and after our ski trip and we wouldn't stay anywhere else. It is the perfect location for us and the hotel is lovely and very comfortable. I just sink into the bed after a week of skiing :).
August 2, 2013
Rated 5.0 out of 5.0 by Meggsy Another great stay
Very well positioned for me and work but also only a short stroll to anywhere in the CBD through the mall. Wonderful food and bar in house and staff are helpful and knowledgable as always. Highly recommend this hotel.
July 30, 2013
Rated 3.0 out of 5.0 by PeterG64 Central location but cost-cutting service and poor language skills
The location is very good for Civic but cost cutting is evident among the service staff. English appears to be poorly understood by some staff.
One staff member at breakfast reception abruptly stopped speaking with me in mid-sentence to speak with a guest behind me in the queue, who was of a similar 'cultural background' to the wait-staff. The staff member did not apologise to me nor show me to a seat.
The decor of the restaurant / breakfast area seems stuck in the brown '80's. Needs a colourful facelift.
July 30, 2013
Rated 4.0 out of 5.0 by Stevo25 Relaxing
Overall an enjoyable stay staff very accommadating nice relaxing atmosphere and reasonbly priced parking
July 28, 2013
Rated 4.0 out of 5.0 by TT88 Always Comfortable
Always reliable for Quality and comfortable while away on Business, also is close to Civic central Great.
July 27, 2013
Rated 3.0 out of 5.0 by Roddie Disappointed
Having stayed several times at the Crowne Plaza Adelaide, we were surprised and disappointed to find that the Crowne Plaza Canberra was a lot more "tired", even though only 15 years old. In particular, eating in the Canberra Red Salt restaurant was a dreary experience in comparison with Adelaide. We consider the dark brown carpet has a lot to do with this: replacing it with a carpet of lighter, more vibrant colours would do wonders for the restaurant and the hotel in general!
July 24, 2013
Rated 1.0 out of 5.0 by Tuckers Loud Music
We were kept awake until the early hours by loud music emanating I believe from the casino area, although at the time we thought we were trying to sleep over a disco.
July 19, 2013
Rated 3.0 out of 5.0 by Dankc Bed not good enough
Crowne Plaza Canberra was far from a horrible experience, but I booked an up-market hotel as opposed to staying in a youth hostel or whatever mainly for the security of getting a good bed. This bed was not unliveable, but it was simply not good enough. Either they let the beds get too old, or they are not quite good enough quality. There was a bit of sag in the middle, the mattress was just a little bit lumpy, and the pillows were not quite up to standard either.
On a much more minor note, using the card in the lifts NEVER worked the first go, and was an irritant, though not a big deal.
On the plus side, the room itself was quite serviceable, the location is very convenient, and the staff was courteous. Also it was good to have a reasonable internet setup to use.
July 17, 2013
Rated 5.0 out of 5.0 by Sue73 Great place to stay in Canberra
The staff and service was excellent, very attentive and very helpful, from car to front desk all this with a welcoming smile.
One of the best breakfast buffets that I have had only because of the freshness of ingredients, we were able to make our own fresh fruit juice(which is a first for me) and the on the spot pan fried omelette was amazing.
The rooms were very comfortable and I loved how the bed faced the window. Don't touch the bar in the room as its quite expensive but the good thing is that the city is right on your door step.
Will definitely stay at the Crowne Plaza when I visit Canberra next time.
July 15, 2013
Rated 4.0 out of 5.0 by melbocllege Another good stay
I stayed at this hotel for many time, but finally I had sometime to discover where is the gym and spa at ground floor next the breakfast area. Spa is subcontracted and there is no discount or benefit for hotel guests. I think Crowne Plaza should work on that.
friendly as usual, I was even upgraded to a room facing to the park. check in and check out was efficient and trouble free. Room is fine and had good two night sleep.
Break staff was good, I did not want to have a big breakfast. I went in one morning and ask for a coffee a piece of muffin. Staff told me no problem at all and even packed in a little box for me. Once again thank you great service.
It was a great stay as usual and I will be back.
July 15, 2013
Rated 5.0 out of 5.0 by sushiboy2 Excellent Place with Family
Found check in above expectation. Our room was not ready but we were offered drinks while we waited. Kids loved the stay so it makes easy on us adults. Food at the restaurant was great.
Overall stay was great. Will definitely come back.
July 15, 2013
Rated 5.0 out of 5.0 by geomat Outstanding service and excellent location.
We travelled to Canberra for business in July this year and stayed at the Crowne Plaza Canberra for 2 nights. This hotel exceeded our expectations in all areas and I will definitely be recommending this property to clients, friends and family travelling to Canberra.
July 14, 2013
Rated 4.0 out of 5.0 by pam93 great location
The central location made it very easy to walk to restaurants and the main shopping area in Canberras CBD. Staff were pleasant and very helpful. Nice views of Parkand from room window. Only complaint is that exercise bikes in gym need repairing. Overall a great stay for tourists and business people.
July 11, 2013
Rated 5.0 out of 5.0 by Chris87 Warm and welcoming
My sister and I, both in our 50's, had a very enjoyable stay at the Crowne Plaza. We went to Canberra to see the Turner Exhibition and the Hilda Rix paintings. The hotel is conveniently located in the CBD, a short drive to both the Portrait gallery and the National Gallery. We had a clean, warm room with very comfortable beds. We loved the block out shutters and very clean bathroom. The staff are very welcoming and friendly which is a pleasure to experience. We had a well cooked buffet breakfast both days and a really delicious meal in the hotel resturant accompanied by some very nice wine. We also enjoyed some time in the Binara One bar. We would highly recommend this hotel to anyone who appreciates comfort together with exceptional service. I cannot stress enough how lovely the staff are.
July 9, 2013
Rated 4.0 out of 5.0 by BIGMACG great service & location
big room, great service - staff were very amenable, great location close to Canberra Mall, Casino & free bus. Bathrooms are a bit tired
July 6, 2013
Rated 5.0 out of 5.0 by WinekeepsUyoung Value for money
Recently stayed for 3 nights as a family of 4 and couldn't fault a thing. Arrived early and was able to gain room keys.
Check - in was a breeze, as was check - out.
All staff were friendly and helpful with any issues or questions raised.
Room service was prompt, hot and fresh.
Would recommend highly.
July 6, 2013
Rated 3.0 out of 5.0 by heljayjay Staff need to be more friendly
The front counter staff are great, but door staff and restaurant staff could do with being more helpful/friendly. I had to struggle with 2 suitcases and a snowboard and a child into the foyer up the stairs as no doorman was around. The front counter staff were great and I was asissted to the room, when I had issues with a noisy room too close to the casino it was fixed straight away- very good service by the night manager and staff, the breakfast area was busy which was not a problem but the lady at the front was not very nice to her staff in front of guests, selection of food was amazing and fresh . The bath had hair in it… The bed was the best very very comfortable
I am a priority club member which meant nothing.
July 5, 2013
Rated 4.0 out of 5.0 by Jerry1188 Great reservation service but bad food in restaurant
The service provided by the reservation and check-in staff were very good. They were very friendly and helpful. However the food in the restaurant was disappointing. I ordered a 'medium rare' beef tenderlion and the beef was overcooked, tough and dry. The chips were also dry. It was very different from the steak (e.g. ribs) that I had in the restaurant before and it has been very good. I commented on the meal to the restaurant staff that night and all I get is just a 'sorry that you did not enjoy your meal'.
July 3, 2013
Rated 4.0 out of 5.0 by gg00 Hospitality top notch
Great to experience the connections with other IBMers and Crowne Plaza staff on Wednesday evening. A surprising change
July 3, 2013
Rated 1.0 out of 5.0 by MemorableStay Great place no more...
1. Checked in early on a Sat afternoon & walked through a corridor of empty rooms being serviced to find my room on the lowest floor, furthest from the lift, directly overlooking the casino roof so that I can listen to the loud club music while trying to sleep at midnight.
2. There is no discount rate for buffet breakfast or daily parking but "you can enjoy the (full priced) breakfast from 6:30 to 10:30am" as if that was a tremendous reward for being a priority club member.
3. The TV remote was missing in the room on check in. Promptly supplied one on calling the front desk. It can change channels & turn off TV, but can't turn it on (a new way of saving energy perhaps, but just as annoying as water saver shower heads).
4. Tried to drop by the hotel restaurant at 7:40pm for dessert, but the dessert-only customers can only be seated after 8pm. Never mind that half the tables were empty at the time. Was asked if I wanted to book a table to be seated in 20 minutes (no doubt another priority member advantage). Declined the offer.
I have enjoyed my previous four stays at this hotel, but some screws have come loose over the years. I doubt I'll return to this place anytime soon.
July 3, 2013