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Rated 4.2 out of 5 by 197 reviewers.
Rated 4.0 out of 5.0 by Service with a smile The noticeable trend throughout our stay was the quality of friendly service we enjoyed during our stay, from check-in through, room service to the excellent breakfast, where nothing was too much trouble. plates cleared, coffee on demand. The bar man at Binara 1 on Christmas Eve was outstanding and a credit to your organisation. Finally check out was good, an excellent trainee supported by duty manager. December 28, 2013
Rated 1.0 out of 5.0 by Poor Customer Service The customer service at this hotel is poor, getting the rooms mixed up and not giving you entitlements when they are due. December 27, 2013
Rated 3.0 out of 5.0 by Accomodation for Canberra Ironman This was the second year we stayed at this hotel for the Canberra Ironman 70.3 event. It is also the second year that the room we were allocated was just above the outside bar area. This is far from ideal when you are going to be in bed early on Saturday night, the night before the race which is a 4:45am start. Trying to sleep while people are rightfully enjoying themselves on a Saturday night out just below your window is not great. Given the hotel is a sponsor of the event I would have thought they would consider details like this. This aside the room was clean and the service was good. The hotel is in a great position. December 22, 2013
Rated 5.0 out of 5.0 by Spur of the moment overnighter! Thank you to the Crowne Plaza in Canberra my husband and I did not arrive until 9pm and the reception staff were very helpful we booked online before we left home and we could not fault the team at the hotel we had a marvelous stay just to be by ourselves. We will be having another stay very soon!! December 17, 2013
Rated 5.0 out of 5.0 by First time in Canberra My wife and I spent 7 days in Canberra and stayed at the Crowne Plaza Hotel. We had a terrific stay there. The location is great, service and restaurants are top notch. The Staff wes extremely helpful. The room was clean and very functional. Complementary Wireless was appreciated since I was there on business. Only draw back was that the pool and Spa were close but you have to close things down to repair and improve. Can't hardly wait for my next trip Richard and Sylvie Ontario, Canada December 14, 2013
Rated 4.0 out of 5.0 by As good as our first stay. This was our second stay within about 6 weeks. It was just as good as the first time we stayed at the Crowne Plaza Canberra. A special PLUS goes to this hotel for being one of the few I've ever stayed at that were willing to honour our request for a specific room number before we arrived. December 10, 2013
Rated 4.0 out of 5.0 by Good hotel in good location This hotel is very convenient, and located in the city center which is very useful for short or longer visits. The hospitality is perfect and the staff give the guests a very good and pleasant service. The standards for cleaning the room seem to vary from one staff member to the other... The wifi is not free and yet rather slow and the connection in the rooms is weak and not always stable (and I've tried 5 rooms in the hotel). Over all, the experience was good and I would recommend this hotel to friends and colleagues coming to Canberra December 10, 2013
Rated 4.0 out of 5.0 by Friendly service but matress needs update the staff service and room condition was good. The window shades could do with some instructions on how to roll up. I believe mattress is spring based and was too soft and lumpy. I usually have no back pain; but I had back aching aa I got up. Bathroom could do with bath and shower tapware update. Overall pleasant experience. December 9, 2013
Rated 3.0 out of 5.0 by great location great view onto park, room clean, breakfast good, however bed was very uncomfortable and the pool was not in use-which was the sole reason we booked this hotel. December 8, 2013
Rated 4.0 out of 5.0 by Good room layout A lot of bench / shelf / desk space which was in a light colour which is very helpful when a lot of cords etc are black.....they show up easily. The window blinds were excellent. Total blockout if required. Perhaps the bed was a bit soft ...maybe mattress needed turning. The actual room layout was interesting with a very large glass desktop behind the head of the bed making the 'bedrrom' part feel more intimate. Bathroom dated with a shower over bath and no plug. On departure the female receptionist did not bother to acknowledge I was even there, finally the acknowledgment was"you right ".......a fairly lacklustre way to speak to a guest. Not a very nice memory to leave with. December 6, 2013
Rated 5.0 out of 5.0 Excellent Hotel all the way! I was impressed by the quality of service and courteousness of the staff. Will come back again. Nadeem December 1, 2013
Rated 4.0 out of 5.0 by excellent location, good faciities we enoyed the restaurant and the service from the waiting staff. The location of the hotel is excellent and close to the bus terminal and for the tour buses December 1, 2013
Rated 5.0 out of 5.0 by Always Great Service Love to stay at the Crowne Plaza the staff are always very helpful, accomodating, friendly and provide a great service. November 20, 2013
Rated 4.0 out of 5.0 by Pleasant staff, good restaurant and nice bar Would stay here again. Great location and excellent service. November 15, 2013
Rated 4.0 out of 5.0 by Great Location and Comfortable Rooms I enjoyed my stay. The rooms were nice, the concierge was very helpful. The location is premium right next to the downtown area. November 11, 2013
Rated 5.0 out of 5.0 by Would recommend 10 times over! Concierge service was great and 24 hour room service meant we were always well looked after. Breakfasts in the morning were spectacular.....huge range to choose from. Location is great - we walked to shops and restaurants. Would definitely stay again. October 31, 2013
Rated 4.0 out of 5.0 by central location central location to convention centre. customer service only average. facilities available to me were not explained .e.g internet and pool area.. had to eat out as meals were too expensive at hotel. October 26, 2013
Rated 4.0 out of 5.0 by Great service and ambience let down a little by comfort We found the staff welcoming and helpful, appreciated the bonus drink and food at the bar and very much enjoyed our view over the park. The only detractor for us was the lack of comfort in the modern funishings. They look great but chairs with spongy cushions without back support hinder real relaxation. The location was great for access to the National Convention Centre. October 26, 2013
Rated 5.0 out of 5.0 by Great Location & Service Both my wife & I enjoyed our stay in RM 133 as we had a wonderful view of Glebe park. Parking was very convenient, Location was excellent. Close to everything which was what I was looking for in staying for a weekend break. Service was great. Was a real pleasure to stay at the Crown Plaza. And look forward to coming back in 2014. October 26, 2013
Rated 5.0 out of 5.0 by Fantastic Quality and Service For a 5 star in Australia these days it is hard to have all the features and qualities stack up to meet your expectations. The Crown in Canberra is most definitely meets your expectations of a 5 star. All the facilities are fantastic. You can walk or take a quick bus anywhere to be where you want as the location is perfect. It has the best staff I have experienced thus far as well. To top it all off there's a great restaurant and bar connected. If that doesn't add up for you, the Casino is right there for some fun at night too. I highly recommend! October 24, 2013
Rated 4.0 out of 5.0 by Service Good to see that good service is still around its a shame we had to travel all the way o Canberra to get as Newcastle is only one hour from home we felt totally relaxed as all your staff were friendly and helpful and we will be back October 24, 2013
Rated 5.0 out of 5.0 by Excellent staff and service I recently stayed at Crowne Plaza for a business trip with my husband joining me for the weekend. The staff went out of their way to make sure any request was met. While the rooms may not have the most modern bathroom, they were exceptionally clean, comfortable and better maintained than some other hotels which may have more modern decor. It was a busy week and the hotel seemed to be at maximum capacity yet not once did they not respond to any request promptly. I would return there to stay if I had to go to Canberra again. I joined as a IGH member as a result of this experience October 22, 2013
Rated 5.0 out of 5.0 by great service The staff are very friendly and very helpful. The rooms are very clean and comfortable. I would stay here again October 18, 2013
Rated 5.0 out of 5.0 by Amazing location and beautiful room My friend and I had a wonderful time. The hotel's location is a stone's throw from great restaurants and shopping. The service was wonderful and we were very impressed with the equipment in the gym. We were looking forward to using the pool but it was closed at the time of our stay. Hopefully we'll be to make use of it in the future! I definitely recommend this hotel. October 17, 2013
Rated 5.0 out of 5.0 by Service Friendly, Professional and room superb My wife and I stayed at this hotel for the last weekend of the Floriade festival. The hotel was fantastically located just 200m walk from the Festival and very close to the city centre. The rooms and bed were comfortable and while all the staff were so friendly and courteous, a special thank you goes to the blonde reception employee who greeted us with such a warm welcome and also changed our room to another part of the hotel without any fuss whatsoever. October 16, 2013
Rated 3.0 out of 5.0 by Generally ok Breakfast service could only be rated poor to chaotic! October 16, 2013
Rated 5.0 out of 5.0 by nice room, good food and fine service my experience did not start so good since my reservation was not found upon my arrival. this was not particularly satisfactory after having traveled for almost 36 hours from Sweden, to London, Melbourne via Dubai and finally Canberra! Eventually my reservation was retrieved and I could start my stay, which was really comfortable with a nice room, good food and fine service from the maid to the reception, the concierge and the restaurant. the only minus that I can think of was the air conditioning that did not work as I expected since it was too cold during the night despite the fact that I set it up to 25 degrees Celsius! thank you all personnel for an excellent experience! October 15, 2013
Rated 4.0 out of 5.0 by Comfortable bed and great service This hotel had the best service that I have stayed in. I feel as though the staff were very professional, helpful and did whatever to meet our needs. The restaurant was able to help get us food that wasn't even on the menu and one of the staff members came over whilst we were eating breakfast and asked how it was and if there was anything they could improve on which was great. The breakfast was great, it was the only place I had been that makes eggs the way you want them and it was great that they made coffees and hot chocolates instead of having instant coffee machines. The only things I could fault is the pool area not being open as we normally book a place depending on the pool area and also the room service as we ordered the flour less cake and hot chocolates and it took a long time and when it arrived it was cold. Other than this it was a great place to stay and I would definitely stay there again. October 11, 2013
Rated 5.0 out of 5.0 by Great service We had a great stay at the hotel and will recommend your hotel. Particular mention to the service we had at the restaurant. It was welcoming and friendly. Great customer service from head waiter made our stay worthwhile. A definite return to the hotel. October 10, 2013
Rated 4.0 out of 5.0 by Bright and comfortable room Upon arrival I received an upgrade to a very comfortable room with bed oriented to face a park. Result was excellent natural light making the room nice and bright. The only downside was that a long queu developed each morning for breakfast. This was a slight negative on an excellent food choice and a wonderful "eggs and omelette" man. October 7, 2013
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