Rated 4.2 out of 5 by 154
Rated 5.0 out of 5.0 by Sezza898 Professional and welcoming
Canberra is another example of a great Crowne Plaza hotel. The concierge and reception staff are friendly, attentive and professional.
The bed and pillows are comfortable and fresh, very important after a long day of work.
I was very impressed with the fresh and healthy meal that was delivered to my room with very little wait. The salmon was cooked perfectly.
The location of the hotel is so convenient to the CBD and the Canberra Centre was only a 3 minute walk. I needed to find somewhere to buy panadol after hours so the concierge called around for me. Nothing was too much trouble.
I travel to Canberra for business every month and will definitely be staying here for all my visits.
March 10, 2013
Rated 3.0 out of 5.0 Get the reservation right!
Great spot in Canberra, close to walk to all eating areas. Very nice foyer and comfortable rooms, however make sure you get the reservation right. We booked a room with three beds after speaking with the people from reservation that promised three beds when we arrived there was only two in the room and we were told another would be set up while we where having dinner. When we returned at 11pm it still wasn't there and around 11:45pm someone rang our room to say sorry but they will not be putting a third bed in the room which made a very uncomfortable night. With no apology offered when we left had us leaving with a sour note. However the awesome breakfast did nearly make up for it.
March 7, 2013
Rated 5.0 out of 5.0 by dav777 Exceptional attention to detail.
Once again our stay at the Crown Plaza Canberra was second to none. The professional approach of the staff in all areas of the hotel, teamed with their friendliness and desire to please was outstanding.
The room was most comfortable with thoughtful inclusions to make the stay, a home away from home ,with of course the added luxury we all desire on a trip away. The food was most appetising and served creatively, providing quality value for money and the whole ambiance of the hotel was warm and inviting. It is great to note that the hotel continues to strive onward and forward by providing tasteful upgrades to different areas of the hotel, ensuring that clients are continually assured that their needs will be met in many months to come. The hotel is a credit to the General Manager and his team--CONGRATULATIONS ALL.
March 6, 2013
Rated 4.0 out of 5.0 by Fans Helpful
Our bags were lost on the flight to Canberra. Staff were very helpful in finding us toiletries and lending us an umbrella.
March 6, 2013
Rated 5.0 out of 5.0 by twigs57 Pleasant and friendly staff and excellent location
Very helpful staff who offer assistance and predict needs well. Comfortable bed and room equipped with all of the essentials. locted in the heart of the city made it easy to walk to the confreence centre and to the cinema
March 5, 2013
Rated 4.0 out of 5.0 by Angy Excellent room, spotty restaurant experience.
Lovely staff, as always. Great room, very comfortable, nicely set up.
Some work has been done on the lobby lounge area, but it's still looking tired, and the pattern of the carpet in the corridors is still a disaster.
Although you are supposed to be able to get coffee and snacks ion the lobby lounge, there is never anyone to order from. And unfortunately the Binara One bar does not offer the same range of snacks.
Food experience varied wildly. We had a good special set menu relating to the Toulouse Lautrec exhibition, good room service, and a good lunch with some excellent chips. On the other hand Binara One served us a share platter with an entire sliced loaf of french bread, and about enough dips for two slices. And our second restaurant experience included some very odd and poorly prepared pasta. All put right politely, but not good enough from a chef who is clearly skilled and imaginative but not overseeing the execution.
That said, we always enjoy our time at this well-located hotel. However, with the popularity of last-minute vouchers, your "Best Price Guarantee" is no longer being honored - very annoying. Guests DO talk to each other about deals, you know.
March 4, 2013
Rated 5.0 out of 5.0 by Toni58 Great Stay
My girlfriend & I had a great time in your hotel. Whilst the weather wasn't all the best we didn't let that stop us doing things. I have never been to Canberra before & thoroughly enjoyed it & will be back. I found your hotel to be perfectly located for the things we wanted to do. I would also like to give a MASSIVE compliment to 2 of your team-members Brendan (concierge ) and Kim (not sure what area he works in) These 2 men were extremely helpful with information and other things & deserve to be recognised for this. I will definitely be back at your hotel in the future.
March 3, 2013
Rated 5.0 out of 5.0 by Rusty1 Great staff and a great location
As a regular traveller to Canberra I have stayed at numerous places but these days my preference is the Crown Plaza. The staff are always putting the guest first and nothing is too much trouble. Rooms are clean and comfortable and never any problems in the booking process. The restaurant was a bit hit and miss for dinner 12 months ago but is now vastly improved and serves a great steak ! Well done to the current management and staff.
February 28, 2013
Rated 5.0 out of 5.0 by Pete846 Another Winner for Crowne Canberra
I was warmly welcomed as a Priority Privilege Member once again by courteous and gracious staff. I was very surprised to find that I'd been upgraded. I was checking in earlier than expected and as the room wasn't quite ready, I was upgraded again - so a double upgrade. It blew me away when I walked into my suite with a kitchenette, separate lounge room and balcony which overlooked the park. It made for a most enjoyable 3 night stay. I enjoyed the wide range of breakfast choices available. The restaurant staff were very friendly and helpful.
Congratulations to the Management and Team at the Crowne. I'll be back.
February 28, 2013
Rated 4.0 out of 5.0 by PlatinumEliteMember1962 Nice Hotel, Central Location
I stayed at the Crowne Plaza hotel while on a business trip to Canberra. The hotel was centrally located, and staff were friendly and helpful. Rooms were standard, but very functional. Facilities were good and I enjoyed dining at the Redsalt restaurant.
I thought the way the hotel recognises its Priority Club members was a bit tacky, however, where the front office staff would basically hand over a small bottle of water to the guest at the completion of the check in process.
Overall, a pleasant stay.
February 28, 2013
Rated 4.0 out of 5.0 by Murray123 Minor services need to be improved
Ordered a Canberra Times for both morning and never received one. On the 1st night of the stay had dinner in Red Salt . There was limited staff serving. Order some bread as starters and received it after my main meal had arrived. Otherwise the meal was good. I am aware of the very high standards that Crown aspire to so I felt it was appropriate to advise you of this service imperfections.
February 27, 2013
Rated 5.0 out of 5.0 by Camjac Service over six days of our stay in Canberra Crowne Plaza
I am a disabled Vietnam Veteran. I believe the name of the 'Maitre Di'/Service Desk was TONY. He provided excellent service and gave my wife, Frances, and myself personal attention at all times. I have four grades to measure service. The top one is "AWESOME". Tony qualified for this during the whole of our six day stay. Frances and I are world travellers and have had a great deal of experiences in 5 Star Hotels etc. Tony provided the best service ever.
On the Reception desk, CATALINA also provided welcome personal service. I cannot commend her too highly. She and the Vietnamese lady, TIEN, paralleled the excellent service we have grown to expect from Crowne Plaza. We regularly attend and stay at Crowne Plaza in Adelaide, but have to admit the three staff we mentioned, continually gave us awesome service.
February 24, 2013
Rated 5.0 out of 5.0 by CarrieP Great business facilities, wonderful bed and bedding, lovely hotel.
I am very impressed with Crowne Plaza Canberra - it's now my first choice for any business or personal trips to ACT. The location, service and facilities are flawless. Congratulations to all.
February 19, 2013
Rated 4.0 out of 5.0 by Dawen Best location - friendly staff
A weekend stay at this superbly located hotel was bliss! Smiles and offers of help from all the staff from check-in to check-out. Our room request was followed to the letter and the leafy vista of Glebe Park from our window added to a very peaceful stay. The breakfast selection was outstanding, giving us a satisfying start to each day.
We have stayed at this hotel regularly for more than 15 years and never been dissappointed.
Just one request: free wi-fi. Only a small thing but would make an excellent hotel PERFECT!
February 16, 2013
Rated 5.0 out of 5.0 by Melbournites Amazing Experience
We were celebrating a special occasion when we stayed here. From the moment we arrived we were warmly greeted and the service was impecable. Throughout our stay the entire staff ensured that our stay was the most memorable and went to every effort to ensure that we had everything we needed sometimes without even asking! A truely thoughtful and elegent place to stay.
February 12, 2013
Rated 2.0 out of 5.0 by HoHum Average
I would suggest that this hotel needs to visit some other Crowne Plaza's to find out how to get an excellent rating.
Overall it was a pleasant enough stay but lacked any wow factor. Front desk and concierge were all amiable though not too welcoming or knowledgeable.
The facilities too were pretty good though a little haphazard.
Eg to get to car park you have to be lucky to get the 1 elevator out of 3 that can get there. The pool is in a far distant corner and not exactly a place to hang out for any length of time and be careful with little ones as its rather deep in most of the pool.
The room was comfortable though why there is one comfy chair to sit on is lost on me....my wife and I tossed a coin to get it and loser had the office chair.
The areas that really let this hotel down for us was housekeeing and the restaurant. Both had their share of problems.
Housekeeping left behind cleaning gear, did not vacuum, left a master key on different days and also did not top up coffee, sugar and milk. I have to say i was concerned about the cleanliness of the cups after all that.
We decided to eat at the restaurant one night and had 6 different people looking after our table during the course of th meal. Needless to say, we didnt receive our drinks promptly or at all....our meals came out at different times and finally my wife's desert was forgotten and even when reminded it took 20 minutes to come out.....it was cold as if it came out of the fridge so no idea why the further delay. They were apologetic and offered a glass of wine and soft drink on the house. yay! If we actually managed to get our second drinks we may have been compensated more!
Not a memorable stay but given its location and that its still a comfortable place I recommend it as a place to stay at for PC members.
February 3, 2013
Rated 5.0 out of 5.0 by Packet Great central location and good views
We visit Canberra at least once a year and we have always stayed at Crowne Plaza.
The rooms overlooking Glebe park are great. Very quiet and tranquil.
Excellent, friendly staff, good breakfasts, restaurant and bar.
Nice spacious hotel.
We will definitely be returning!
February 2, 2013
Rated 3.0 out of 5.0 by casbear1 food service timeing
sad service of room service a slight delay 45min 4 dinner can b experienced but not there in 65mins then quoted another 15min witch took just over 2hrs from my ordered time then food was geting cold fast next morning breakfast was busy the hot food running out coffee machine not issueing hot chocolate just milky water then i asked 3 different staff members 4 butter portions b4 i got any so decided 4 room service breakfast the 2nd day it was delivered on time but no toast then got over charged 4 a full and cont only had the full rectified b4 paying so watch the bill bed was fantastic great location bathroom looking dated butt still functional the staff on arrival were not smileing on check in checkout was a improvment the foyer on level 4 was very muggy out side lift and rooms day and night no paper delivered 1st day of 2day stay reward nights of a platnium member
February 1, 2013
Rated 4.0 out of 5.0 by Duncancav Great service
Was a very easy and pleasant stay with no dramas, which is how a quick overnight stop should be.
Service was prompt and at breakfast, the wait staff were very helpful.
Room overlooked the park which was lovely to wake up to (yes Canberra does get sunshine!)
The 'Rain Shower" in the bathroom was awesome!
January 29, 2013
Rated 4.0 out of 5.0 by gnome1 Delightful Time
Arrived Saturday 19th January for one night stay.
Had a room overlooking the park, would recommend this side of the hotel.
Room well presented, everything clean, up-to-date decor.
Staff extremely helpful, pleasant smiles, especially young lady in restaurant.
Dining room that night was good value with the 3 course special, food was excellent..
Had tickets to art exhibition supplied by hotel, this made visit even better value.
January 26, 2013
Rated 4.0 out of 5.0 by Sydneytraveller Excellent location and great pillows
We really liked this hotel. The rooms are large, comfortable and have been recently updated (except for the bathrooms which are partly refurbished). Not a groovy place if that is what you are after - but rather it is a solid, unpretentious hotel right with good service right in the centre of Canberra near the lovely Glebe Park.
January 25, 2013
Rated 5.0 out of 5.0 by pelfes Felt like home!
I am writing to express what an amazing trip we had with our family from 11th-13th Jan.
We were greeted by Tony Concierge at reception and from then till the moment we left, he took care of all our needs. Nothing was too hard and really made us feel like we were at 'home'. My kids knew him by 1st name and looked for him every time we returned from our day out. We would spend some time in the lounge and when we wanted Hot Chocolates, he will bring them to us or when the kids wanted the TV changed or wanting colouring books etc he was there and willing to help. He even gave us so Sunscreen and water since that Saturday was going to be a scorcher. I stay in many hotels and this kind of service has never happened before.
Congratulations for having such a nice warm friendly, fun atmosphere at your hotel and thanks once again Tony for looking after us.
We will be back, very soon!
January 18, 2013
Rated 5.0 out of 5.0 by Sue2013 Fantastic Service
Stayed with my mum for 3 nights and we both think the service provided was some of the best we have received for a long time. All staff were welcoming, friendly and nothing was too much trouble. Will definately stay again when in Canberra.
January 15, 2013
Rated 5.0 out of 5.0 by Pete46 I'll be back
I thoroughly enjoyed my recent stay at the Crowne. Bed was very comfortable enabling some great sleep. I was welcomed as a Priority Privilege member and automatically offered a late checkout. I was particularly impressed while waiting in the Atrium to be offered a cool drink which was gratefully accepted being a very hot day outside. Room was clean and well maintained. I had a delightful meal in the Red Salt Restaurant set off by welcoming and attentive staff. I'm looking forward to my next stay there in a few weeks. Congratulations Crowne Plaza Canberra.
January 15, 2013
Rated 5.0 out of 5.0 by FREESPIRIT Fantastic Service and Staff!!
As I was walking into the lobby, I could see the bright smiles from the reception and concierge staff that were welcoming my visit. It made me feel as if I was invited to a good old friend of mine's.
The check-in was very efficient as the reception already prepared my room key as a Gold member.
As I was entering the room which was upgraded to a beautiful suite, I was truly amazed by a lovely hand-written card from the staff and special amenities wishing me a great holiday.
In the morning, as I was walking into the Redsalt restaurant for breakfast, I was welcomed by lovely staff who led me the way to the table and asked me if I'd like to have a coffee.
A friendly and efficient service added value to the hotel apart from its great location, comfortable and clean room, and a great range of healthy breakfast options.
Staying in Crowne Plaza Canberra was truly an amazing experience and a great way to start off the very first day of my holiday.
January 10, 2013
Rated 5.0 out of 5.0 by Marg1963 Great location and excellent service.
We've stayed at this hotel a few times now and have thoroughly enjoyed it every time. We love Canberra, there's so much to do. The weather is a bit unpredictable though, especially in Spring. Remeber your woolies! The hotel is in a great location. It's close to everything! Shops are walking distance away as well as Commonwealth Park where the Floriade is held. We have come down for the Floriade twice now and it's in walking distance from the hotel so no worries about car parking. The rooms are comfortable with lovely decor with great views of the city or Park. The restaurant food and service is high quality and the room service burgers are always delicious. I would recommend this hotel to any future traveller.
January 9, 2013
Rated 4.0 out of 5.0 Crowne Plaza Canberra, a nice hotel
A great hotel to relax. The hotel manager and assistant manager are fantastic ! The room upgrade for platinum elite was faboulous.
January 6, 2013
Rated 2.0 out of 5.0 by Tinita 2pm check -in at 4 pm!
Very disappointed that room was not ready at 3pm when I arrived on New Year's Eve, particulary as I was told check in was okay from 2 pm.
I asked to be given a quiet room if possible. 20 minutes later I was assigned a room that faced out on to the hotel foyer - certainly not quiet on NYE.
So I went back down and waited for another 20 minutes and finally got a quiet room on the 6th floor.
So much for relaxing & doing some shopping before getting ready for dinner.
Not impressed at all.
January 6, 2013
Rated 4.0 out of 5.0 by LeeH Great hotel that is close to shops
We stayed at this hotel for two nights and were very pleased. The room was very nice and had a beautiful view of the park. The hotel was very close to shops, although not as close to public transportation. The staff in the hotel were extremely nice and helpful. They were willing to answer many questions and help us navigate the city. I would highly recommend it.
January 3, 2013
Rated 4.0 out of 5.0 by Dean43 Great service and very friendly staff
Stay pleasantly exceeded expectations. Hotel facilities and location very good whilst staff friendliness and customer service was excellent
January 3, 2013