Rated 3.8 out of 5 by 53
Rated 5.0 out of 5.0 by Jeanie23 Great place to stay and a lot of history!
We didn't know what we were getting into when we booked the room. It was just close to were we needed to go and the web sight looked good. What a nice surprise and all that history.
November 30, 2013
Rated 3.0 out of 5.0 by Arizonantraveler Needed early check in
I needed to have an early checkin and called ahead. Told Operator would need to cancel unless could ensure early checkin. 90 percent sure no problem. 4 hour later had to take a different room so we can change and be at event, staff was rude and told hotel executives and VIP had not checked out.
November 28, 2013
Rated 3.0 out of 5.0 by David144 could use some extra attention
The room was just remodeled so it was nice however, the "little things," could have been improved. No trash bags in the trash cans, there was broken glass in the closet, the ice machines and elevators weren't working. We ordered room service and the restaurant was so busy it took 2 hours to finally get our food #which was cold#.
The staff was very friendly and you could tell they were working very hard. They needed more staff!
November 27, 2013
Rated 5.0 out of 5.0 by Hernan43 Amazing Comfort !!
My Family and i, stayed at this amazing place for
3 nights, and the room smells like new, everything
Was shiny and clean. Golf was excellent !!
The área at chandler downtown is just great.
Front desk guys were very friendly.
Simply put: what a great time we had, súper
comfortable beds !!! Súper clean bathroom, huge
Space inside the room, nice big Tv, great
Service from check in to check out.
November 21, 2013
Rated 5.0 out of 5.0 by ProudPapa2013 Great location and amenities
We recently (November 2013) stayed there to celebrate the wedding of our daughter. The wedding, reception and associated activities all took place at the hotel. The entire staff could not have been more professional, accomodating and friendly. The location, grounds and facilities were excellent.
November 21, 2013
Rated 4.0 out of 5.0 by Zemon Beautiful hotel but no frigid
We were in town for a wedding held at the hotel. Check in was easy but we were not given any details about the hotel, i.e. restaurants, fitness center, pool or the shopping district right down the street and that the art walk was that night.
Due to the layout of the hotel, the rooms are sometimes a longer walk than normal from the elevator especially with luggage.
Our room looked newly remodeled and was super clean. I was not a fan of the bed but it was a good solid bed. Probably brand new. The bathroom was clean and looked freshly updated however it appeared that the final inspection has not occurred because there was still grout and sealer that needed wiped off the tiled walls, the shower was missing some grout/caulk along the wall and tub. It also appeared that the tub and sink had not been replaced just the fixtures around them.
Based on other hotel stays, we have come accustomed to having fridges in our rooms and there was not one in this room. When we inquired about a fridge we were told that it would be an additional charge each night to have one placed in the room. This was difficult for me to understand due to the fact that we were at an upper scale hotel, golf resort and the best western that we just stayed at for a lot less money had fridges standard in all the rooms.
The banquet staff at the wedding was superb, they worked the wedding Saturday night and then were back the next morning for brunch. Great ladies and great service.
November 19, 2013
Rated 1.0 out of 5.0 by Tom0516 Nothing in a room
No coffee machine, no dryer, no hanger, no shower curtain, no tissue... Nothing.
I suspect I was assigned to a room which is under renovation process.
November 17, 2013
Rated 4.0 out of 5.0 by Dexpress Check in
There were problems with check in with room not being ready, but staff was wonderful and did a great job of getting the problem solved.
November 13, 2013