Rated 1.0 out of 5.0 by FrankV Outrageous Incompetence
I am profoundly disappointed in this resort as well as IHG. I reserved my room almost a month in advance and in order to receive the rate listed I was required to pay for the room in advance, which I did with my wife's Visa. Upon check-in I was asked for a credit card to cover incidentals at which time I provided my debit Master Card. To my surprise, on the final morning, the statement slid under my door reflected not only incidentals, but the room charges as well. I contacted the front desk and was informed that the room was not paid for in advance, at the discretion of the resort. I informed the front desk manager, Sean that I had intended my debit card to only be used for incidentals. He told me that nothing had been charged to the card and I could provide another card when I checked-out, which I did. However, the next day I received notice from my credit union that they were charging me a courtesy pay due to insufficient funds. Come to find out that although my debit card wasn’t charged a three day hold was put on the funds and not removed. To this point this is all just a misunderstanding and I called the front desk of the resort and spoke with Sean again. After a short discussion on who was responsible he agreed to credit me back for the $29 courtesy pay incurred at my credit union and call my credit union and have the funds released immediately as to not incur any further overdraft charges. It is now the second day since check-out and the funds are still being held, I have incurred yet another courtesy pay for fuel I purchased on my trip and there has been no credit back.
April 30, 2013
Rated 4.0 out of 5.0 by Lolie wonderful staff
I always enjoy my stays here at the Crowne Plaza. I would however, love to see that all rooms will in the future be equipped with a small fridge and microwave.
For the dollars spent on these rooms I feel that this should be in all the rooms.
April 21, 2013
Rated 5.0 out of 5.0 by InLove Anniversary Stay
My wife and I wanted a small getaway in town and found the Crowne Plaza San Marcos Golf Resort. The staff was accommodating and very friendly. The room and grounds were very nice which made our stay a great experience.
April 19, 2013
Rated 1.0 out of 5.0 by ImpressedNOT Out of date
Scary room, very old and out dated. So many nice hotels in the area, this place was just a bad choice. The golf course looked average and I played at Papago the next day with a much better view of the area.
April 16, 2013
Rated 4.0 out of 5.0 by FDavidW Good value property in Chandler, AZ
When I booked my trip I thought I was getting a Crowne Plaza room at a nice price with a golf course nearby and close to Scottsdale where I would eventually go to attend a conference.
I was pleasantly surprised to find a facility that was more than worth the room rate and as I found out later when I asked what Chandler was known for, a unique history as well. Chandler was known for Ostrich farms and has an annual day where there is a parade of Ostrich's down the main street. I was told that the hotel and golf course were the first in AZ built as a resort in the early 1900s...the property has kept up nicely through the years and my only suggestion is that they put a brochure in each room that describes the history of Chandler, AZ and the history of the resort.
April 16, 2013
Rated 4.0 out of 5.0 by GCMO Great for downtown Chandler activities.
Hotel was very nice. Golf course was adequate but greens were shaggy.
April 14, 2013
Rated 5.0 out of 5.0 by BernConn Wonderful Experience
After working at the golf course 50 years ago, I was able to come and stay at the San Marcos. Gave me many great memories even though the people I knew back then were no longer around. It was a great time, enjoyed the golf course, people and hotel. My wife enjoyed it so much she wants to come and spend the winters in the area.
April 8, 2013
Rated 5.0 out of 5.0 by tmorrison 2 days of privacy
We arrived on a busy weekend. The staff was very friendly. Got to our room with a private patio. So quite and private, we left the sliding glass door open most of the time. Great Hotel.
March 31, 2013