Rated 3.7 out of 5 by 76
Rated 5.0 out of 5.0 by wwkkoo Annoying but Quiet & Beautiful
At check in we were directed the LONG way to our room, with all of our luggage with us to lug along. No recognition for being a Priority Club Member. TV is Analog, horrible channels. The sheets weren't put all the way down, so we had to remake the bed. Closet door was broken & completely off the tracks. We had to wedge it into the tracks so it wouldn't fall on us. Water was forgotten one day. Ice bucket plastic sleeve was forgotten another day. Our shower curtain hooks were never closed for our 4 day stay.
February 26, 2014
Rated 5.0 out of 5.0 by foundmynewhomeaway Beautiful Historical Resort
Taking in Chandler at it's best the Crowne Plaza San Marcos is amazingly beautiful with a service culture above and beyond expectations. In the heart of historic Chandler the atmosphere was warm and welcoming with every associate going the extra mile to take care of every little detail during my stay. Walking about the resort property the garden and courtyard areas offered a relaxing get away with a swimming pool, upscale coffee shop, restaurants, shops, everything you need at your fingertips. My guest room had modern decor with historical flair, new flat screen tv, chic leather and modern furnishings, a balcony with table and chairs looking out to palm trees and garden courtyard. This property is a place for both business and leisure travel not to be taken for the typical restrictive "hotel" this is truly a resort with history. Food and beverage was fantastic as well which is hard to find. Walking along the rows of shops and relaxing by the pool after a long day was a huge plus. I'm bringing my family on my next trip to Chandler, definitely a resort to recommend for all.
February 22, 2014
Rated 2.0 out of 5.0 by Joe R Expected better
I have stayed in many IHG hotels, in my 35 years of travel but the level of service I expected from a Crowne Plaza was not met during this trip. The check in was great, however, upon arrival to the room door, there were wasps around the frame. I had to get a towel from house keeping in order to get rid of the. And then enter the room.
Later on, I went for some ice since there was no fridge, but the one on my floor was not working 4th floor. I tried the third floor , only to find out that that one did not work either.
Checked with the front desk by phone to see which one does work and I was told someone would bring me ice. Waited 40 minutes and never saw it. So I decided to go to the pool. Checked everywhere to find that there are no towel anywhere. I had to ask housekeeping. The next day, the same thing, no towels. I just expect a little more service from a 4 star Crowne hotel. I might not book via IHG website but I still stay at many IHG that I book via travel sites. Over all, not bad.
February 21, 2014
Rated 3.0 out of 5.0 by Beckysue San Marcos Golf Resort
The lobby appearance was lovely and the front desk staff were great. Unfortunately the air conditioner in our room did not work. We called for engineering to come to fix it and they came but did not fix it. After two nights without air, we requested a new room and it was given to us. We finally had ac. We were on the 4th floor and the ice machines on our floor and the 3rd floor were not working. We had to go to the 1st or 2nd floor to get ice.
February 20, 2014
Rated 4.0 out of 5.0 by Molly09 Beautiful buildings and grounds
Enjoyed the beauty of the resort grounds and architecture. Room keys didn't work the first couple of days we were here but staff was quick to help. Furnace was very loud, woke up us at night when it kicked on but rooms were very nice & clean. No fridge in room which we thought was odd. Elevator was down most of the stay which made for carrying things up 4 flights of stairs. Close to many restaurants, shops which was very convenient. Despite the few inconveniences we experienced, we will definitely return again in the future.
February 16, 2014
Rated 4.0 out of 5.0 还不错,除了空调有点吵
February 12, 2014
Rated 5.0 out of 5.0 by stone53 wonderful stay
Good location, very comfortable rooms, easy walking distance to local restaurants and stores.
February 3, 2014
Rated 4.0 out of 5.0 by faithfulfriends Relaxing Getaway
We planned a one night get away. The rooms have been remodeled since our last visit. They were very nice and comfortable. My favorite part was sitting by the fire pit at night enjoying the beautiful evening.
February 3, 2014