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Rated 3.9 out of 5 by 53 reviewers.
Rated 4.0 out of 5.0 床铺舒服,客房服务不错。网速很好。 隔音效果很好,周边环境也很好,窗帘遮光性很好,睡眠质量不错。网速很好,办公很方便。但无线网络不易连接。热水不够烫,对于想用浴缸泡澡来讲有点凉。 July 11, 2014
Rated 4.0 out of 5.0 by 硬件环境不错 软件服务急需改善 常熟有许多5星级酒店,皇冠是我知道的唯一一家由国际集团管理的5星级酒店,其他宾馆酒店都是国内5星,自然成为我商务出差的首选。酒店硬件外观不错,房间环境也挺好,和以往去其他地方的皇冠感觉差不多,符合国际5星的标准。我带了客户去常熟当地考察,一共订了8间房间。偏偏是客户里的大领导住的718房间出了意外:房间里叫的送冰块服务,差不多40分钟才送到,期间打了4个电话催促,服务人员态度很好,就是冰块不送过来,有被敷衍的感觉。客户对此很不满意,对我安排的酒店住宿服务也不满意,让我非常非常失望。这样的服务不符合国际5星的标准,不符合洲际集团的服务标准。 July 8, 2014
Rated 4.0 out of 5.0 地毯有无垢 发黑的地毯需要更新,否则会影响整体的入住体验,酒店早餐有些单一,希望有更多变化,另外,墙壁带有门的客房会给客人带来不安 July 7, 2014
Rated 5.0 out of 5.0 by 床铺舒适,服务一流 床铺舒适,服务一流 床铺舒适,服务一流 床铺舒适,服务一流 床铺舒适,服务一流 床铺舒适,服务一流 床铺舒适,服务一流 床铺舒适,服务一流 床铺舒适,服务一流 床铺舒适,服务一流 床铺舒适,服务一流 床铺舒适,服务一流 床铺舒适,服务一流 June 30, 2014
Rated 5.0 out of 5.0 by Nice hotel I stay in this hotel quite often and must say the food selection has improved greatly over the past few months. Normally eating at the buffet breakfast and dinner was becoming a chore last year, but this year I see improvement in selection and quality. The only complaint I have is that it is time for some cleaning and remodeling in the guest rooms with new carpet and especially in the showers with chaulking and mildew removal. June 30, 2014
Rated 5.0 out of 5.0 by First time visit Great hotel really looked out for us on our first visit. No problems in any way other than the towels feeling a little 'tired' June 18, 2014
Rated 2.0 out of 5.0 性价比尚可,床铺枕头一般 一些客房马桶漏水,标间的 床铺枕头非常不舒服 ,毛巾不干净,太旧。 酒店服务人员不能够很好的替客户考虑,当没有无烟房的时候,不能够提供无烟去除服务,不能够为客户升级客房来解决客户的问题。 June 17, 2014
Rated 3.0 out of 5.0 by Incorrect item was billed When I check-out, the bill charge me CNY$25 for the bottle of water, the guest didn't mention this to me and I also didn't check the bill details due to rush time. In fact I didn't drink any "valued" drink in my room, the bottle you found on the table was the welcome drink offered by the hotel. No one response to my email a day after I sent. June 16, 2014
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