Rated 4.2 out of 5 by 43
Rated 5.0 out of 5.0 by Kayjohn Friendly, helpful staff
Lobby inviting, decorated for the holidays. Staff was very helpful and attentive. Room was clean, beds very comfortable. My only complaint is that the room and the bathroom was a little small, but for an overnight stay it was fine.
December 4, 2013
Rated 2.0 out of 5.0 by Cbuggy Maybe a 4 star hotel in the past
I booked this hotel thinking it was truly a 4 star hotel but the staff was very nice and friendly. The first room we went into smelled very musky, not sure if it had been used in a while or what so they gave us another room. The second room we had was better as far as the smell but when I went to take a shower it took forever for the water to get hot which was also fine but then I noticed the tub was stopped up and the water was standing about 4 inches in the shower. I had to take a shower with cold standing water in the bottom then I started to see hair when I got out and it wasn't mine. It was late so I said I would notify the front desk in the morning , my husband and I got up to go and get breakfast and by time we had come back house keeping had already cleaned the tub and apparently realized the tub was stopped up because the drain plug had been detached from the drain so I never said anything about it. I was just done by then and frustrated about this hotel plus when I booked the room it said that breakfast was included but it wasn't. The staff was very nice though.
December 4, 2013
Rated 5.0 out of 5.0 by Wanda0161 Friendly staff
Disappointed that not all the rooms accommodate guest with the use of a refrigerator and microwave. We prefer not to go out to eat so we will go to the local grocery and bring food items we can microwave for lunch/dinner. Unfortunately we discovered our room did not have one. However, we were able to find the right staff member that went over and beyond and brought a microwave to our room to use. In the future I will know to request a room with these items
December 3, 2013
Rated 4.0 out of 5.0 by JPL2013 Air Conditioning unit
I stayed in room 1914 and the air conditioning unit was hard to adjust and sounded like an airplane engine when it came on.
December 2, 2013
Rated 5.0 out of 5.0 by jonathandd Great staff
The staff is very friendly and helpful. The location of the hotel is very convenient, located right off the highway and close to anything needed.
November 21, 2013
Rated 4.0 out of 5.0 by aiden55 On the road
Nice stay staff was good both upfront and in the restaurant were very nice. Just wish the room on the 19th floor was open for IHG members on the weekend. Should be... Overall it was a nice weekend.
November 20, 2013
Rated 5.0 out of 5.0 by Divedude After a long day food and room service was great
Location was in a perfect location, very easy access to route77.
Plenty of parking. Room service was quick and the food was great.
November 18, 2013
Rated 4.0 out of 5.0 by C1Girl Nice to come "home" to.
I was in Charlotte for an aerobic continuing education function and was exhausted when I got to the hotel. The room was quiet, shower was great, and I was able to sleep well. I was glad that I had read the reviews about no refrigerator, but other than that my stay was relaxing. I did have dinner in the hotel. I was disappointed that after I ordered that it took 10 minutes for the staff to let me know that they were out of my choice, plus even though there were few people the service was a little slow (about 7:30 in the evening).
November 12, 2013