Hotel Front Desk: 1-704-5279650

Hotel Fax: 1-704-5276918

Hotel Email:

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

Charlotte Douglas Intl Airport (CLT)

- Distance from hotel: 5 MI/ 8.05 KM West l

- From I-77 Take Exit 6B to Billy Graham Parkway and travel approximately five miles, exiting after the second traffic light at the Charlotte Douglas International Airport exit. Parking availability and locations will be indicated on signs along Josh Birmingham Parkway.

LYNX Light Rail

- Distance from hotel: 1 MI/ 1.61 KM North

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- Car Parking Available

- Complimentary Daily Self-Parking

- There are 457 complimentary on-site parking spaces available to our guests.

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Costs 10p per minute + network extras

Hotel Highlights

Indoor and outdoor heated pools; pool side Splash Bar serving cocktails and delicious appetizers from Birch Restaurant and Bar. Friendliest hotel team in town, some have been here since the hotel opened!
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 97 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Still room for improvement


July 29, 2014

We've been staying here for years on every trip to our home in Hilton Head. The room upgrades were long overdue and the renovated rooms are nice. There needs to be a similar improvement in the service. When we arrived, there was only one person on the front desk and a line of people checking in so it took a long time to get our keys and after a 12 hour day of driving, this wasn't optimal. Every time we've stayed there in the past several months, one or more elevators have not been in service. Two times ago, there was only one and it took forever to get up or down, including one time when housekeeping staff had the only working elevator filled and rather than one of them getting off to let us on, they said 'you'll have to wait'. Unacceptable. This most recent time, there was still one not working. The service in the dining room was slow, too, and there were very few guests there so I don't know what the problem was. The air conditioning wasn't working very well either, in the halls or lobby area. For a hotel of Crowne Plaza's reputation, this one definitely needs some improvement.

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Good Hotels can also be bad expereince


July 28, 2014

First time poor experience in a Crowne Plaza; so it happens

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Public Area and Restaurant Services


July 22, 2014

While I understand the renovation that was taking place, there was no effort to make guests comfortable while waiting for bus pick up and departure.
Courtesy coffee hour was much too short for guest to partake.
Restaurant staff inadequate; guests waited 30 minutes and no one came to offer services.
I would not recommend this hotel to anyone.

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Excellence is an understatement


July 21, 2014

When I reserved my room it was for a small family vacation and I can honestly say, this hotel did not disappoint! When we arrived, it was a little earlier than our check in time, but our room was clean and ready. The front desk clerk was more than nice and helpful. The rooms does not come with a refrigerator, but has some upon request. We asked for one for our room and within minutes, we had a refrigerator to use. The room was beyond comfortable and the atmosphere was great. I enjoyed the pool and hot tub. The weight room was nice, could of been bigger, but it was nice to work out in. For my stay, excellence is an understatement. It was outstanding. I will be coming back soon, and for a longer stay!

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