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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
70%
Recommend This Property

Overall Experience

4

based on 383 reviews
70%
Recommend This Property

Ratings Breakdown

383reviews

  • 5 Stars
    142
  • 4 Stars
    154
  • 3 Stars
    43
  • 2 Stars
    22
  • 1 Stars
    22

位置极佳,服务一流,让你有宾至如归的感觉,只是硬件略显陈旧

By

July 30, 2015

酒店位于成都最核心的春熙路商圈,步行即可到达春熙路步行街,当然也可步行到我的客户,很多机构还是在这个商圈周围,让我商务出行非常方便,而且周围有很多成都地道美食,距离都不超过2km。
酒店虽然硬件设施有点老旧,但是新装修的两层设施还是很不错的,而且这家酒店重点是服务,该酒店是我入住过类似级别中服务最好的酒店。

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房间干净整洁,舒服

By

July 30, 2015

club

还不错,整体感觉比较好,服务员也比较热情,一定要50个字,写就写吧,酒店很不错,比以前老的好了很多,下次来成都还会选择住这家酒店。

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交通便利,服务好

By

July 29, 2015

位于市中心,去高铁站十分方便,也方便观光和旅游。前台很热情,有问题都很耐心解答。但早餐一般。下次出行还会选择这家酒店。

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位置好,服务不错

By

July 29, 2015

酒店位置好,服务不错。
卫生间设施较老,浴缸可能需要深度清洁。
提供的毛巾和浴衣蓬松度不够。较为毛刺。

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Good location

By

July 29, 2015

platinumelite

Convenient location in the heart of Chengdu. Service is good and up to ihg standard. It seems the hotel has been there for quiet a while, the facilities and room furnitures/carpets are a bit old. It should be time for a renovation.

Posted byHotelStaff
July 31, 2015
Dear dearTraveller Thank you f.or your feedback and I was pleased to read that you enjoyed our location and service standards. I do hope we might be able to welcome you back and you could try the newer Premier or Executive rooms. With best wishes William Hall General Manager hall.william@ihg.com
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空调声音太大

By

July 26, 2015

空调声音太大影响睡眠质量,床品质量不够高,地毯太硬,客房服务有待加强,客房服务人员态度有待提高,对客户需求不太尽心

Posted byHotelStaff
July 28, 2015
尊敬的客人,感谢您对成都总府皇冠假日酒店提出宝贵的意见和建议。酒店很重视设施设备的升级与维护,近年来已完成行政楼层客房的全新装修,以及部分楼层的设备升级,努力为每一位宾客代来满意的入住体验。愿我们的努力,能为您的下次入住带来更多惊喜。期待您的再次光临,祝您生活愉快,阖家幸福。
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地理位置无敌

By

July 22, 2015

platinumelite

感谢大堂副理Yuki女士
早餐体验不愉快因为厨师对我吆三喝四的
所以不到三分钟我就离开了
并没有机会享用酒店免费早餐

Posted byHotelStaff
July 27, 2015
尊敬的客人 RayPhD, 欢迎入住成都总府皇冠假日酒店。 收到您对大堂副理Yuki的赞赏,我们感到非常荣幸,同时感谢您向我们反馈您在早餐用餐过程中遇到的不愉快。 我们非常重视员工的质素的养成,积极地开展各方面培训提升员工的服务意识。对本次您没有收获满意的用餐体验,我们感到非常遗憾,希望能有机会为您展示我们的努力,重拾您对我们的信心。 期待您的再次光临,祝您生活愉快,阖家幸福!
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服务周到,房间安静,整洁

By

July 22, 2015

入驻流程简化,房间安静,整洁。有欢迎水果,设施方便,我非常熟悉。早餐丰富,且开餐时间较早,对于我早出而言非常方便

Posted byHotelStaff
July 27, 2015
尊敬的客人, 欢迎入住成都总府皇冠假日酒店。 收到您对酒店房间、设施和早餐的赞赏,我们感到非常荣幸。 愿为您的商旅之行增添更多惊喜,期待您的再次光临。 祝您生活愉快,阖家幸福!
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価格とサービスのバランス

By

July 21, 2015

platinumelite

ホテルのサービスに対して、この価格帯であれば非常に満足です。建物や家具に古いものも見られましたが、最低限の清潔さは維持されていましたので気になりません。
ホテルのロケーションも、繁華街に近く、最適でした。

Posted byHotelStaff
July 27, 2015
尊敬するお客様、いらっしゃいませ成都总府クラウンプラザホテル。 ごホテルサービスや地理位置の賞賛して、光栄! はあなたの旅商人の行をもっと期待サプライズ、再度のご光臨。 あなたの生活は楽しくて、一家の幸福!
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大厅环境优雅,温度舒适,香水依然

By

July 19, 2015

club

一直喜欢洲际大厅的香水味,从青岛到北京到成都,香水始终没有改变。大堂吧也非常的舒适。唯一的美中不足是,房间设备比较陈旧,房间的浴槽也是比较老式的,如果能够更换配套设备就更好了。

Posted byHotelStaff
July 22, 2015
尊敬的客人, 欢迎入住成都总府皇冠假日酒店。 收到您对酒店大堂酒廊的赞赏,同时感谢您对酒店提出意见。 作为成都最资深的国际级五星酒店,我们非常重视设施设备的升级与维护,近期完成了三楼大宴会厅、长廊和部分小会议室地毯的更换,更多的计划将陆续展开。 愿为您的商旅之行增添更多惊喜,期待您的再次光临。 祝您生活愉快,阖家幸福!
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干净舒适,员工专业

By

July 19, 2015

club

酒店干净舒适,员工专业,客房服务响应快速。酒店地理位置好,离机场和火车站都不远。不足之处,酒店离上次装修有些时间,设施有些陈旧。电梯不是扫卡式的。出租车使用也不是很方便,需要走出酒店在马路上才能叫到,且路口交通状况比较复杂,高峰时期很难打到车。

Posted byHotelStaff
July 22, 2015
尊敬的客人 Covity, 欢迎入住成都总府皇冠假日酒店, 收到您对酒店服务和地理位置的赞赏,我们感到非常荣幸,同时感谢您对我们提出意见。 愿为您的商旅之行增添更多惊喜,期待您的再次光临。 祝您生活愉快,阖家幸福!
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很好

By

July 17, 2015

club

内部环境不错,
房间比较宽敞,明亮
beautiful, clean room
购物方便,周边环境有点成都特色,出行比较方便,离机场不算太远

Posted byHotelStaff
July 20, 2015
尊敬的客人 maych, 欢迎入住成都总府皇冠假日酒店。 收到您对酒店环境、房间和地理位置的赞赏,我们感到非常荣幸! 愿为您的商旅之行增添更多惊喜,期待您的再次光临。 祝您生活愉快,阖家幸福!
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