Rated 3.4 out of 5 by 123
Rated 5.0 out of 5.0 by Lelee14 GREAT CUSTOMER SERVICE
I love the service I receive at Crown Plaza Cherry Hill, they recognize me when I come and always show me 100% of top quality customer service .... when there is anything out of place it is taken care immediately and they check to see if it was taken care of. I have had only great experiences there and look forward going back. L. D. 2013
December 4, 2013
Rated 3.0 out of 5.0 by JBFl Knights of Columbus
I was told at check in my floor had just been rentavated. Room 706, First the heating air conditioning Fan is so loud we had to turn it off and be uncomfortable with the temperature. The tile in the shower is coming off, the bottom of the bathroom door is totally rusted off.
We ate in the restaurant where the value is excellent. My wife ordered flat bread, it was was not eatable. I had the buffet it was cold. When I went to get the salad I had to use the tongs for all items because there were no forks or spoons to serve. The desert had no desert forks on our table or serving area.
Sorry to be so negative. I have been in your hotel on four other occasions and it was much different.
PS the meal at the Knights dinner people actually returned and refused a different meal.
November 28, 2013
Rated 5.0 out of 5.0 by sirknight Greatservice
Even the cleaning when out of there way. while I was at a meeting the help my wife get to the elevator so she could get to the Lobby and she is in a wheel chair.
November 28, 2013
Rated 5.0 out of 5.0 by Merchclerk Great weekend
This was a great stay. Our son was gettIng married this weekend. The hotel staff could not do enough to help us. Everybody was so friendly. The staff was real helpful when family members needed to make a trip to the local mall because of a problem with a clothing. Thank you for a great stay.
November 23, 2013
Rated 4.0 out of 5.0 by CCC1311 Overall good, with 1 exception
Had a good experience at this hotel, except for the water pressure in the shower. There was NO water pressure, unless you wanted to take a cold shower.
November 22, 2013
Rated 3.0 out of 5.0 by Tbear34 Comfortable Bed
When I arrived to my room I noticed that the remote had the back missing. I called the operator an she said that engineering was coming to give me another remote. I waited for 30 minutes and no one came. I called back and just told them to let themselves in. I did not receive house keeping for my stay.
November 20, 2013
Rated 4.0 out of 5.0 by meliisale29 free breakfast is really a good bonus
thanks for the government workers discounts. you should have that promotion with more of your chain hotels as well
November 19, 2013
Rated 4.0 out of 5.0 by Brag Comfortable beds and nice bedding.
Extremely comfortable new beds but same old, shabby bathrooms. Poor lighting, plugs and taps. Very dated and not up to modern hotel standards. We expected them to have been replaced in the refurbishment. We like the spacious rooms. A fridge would be nice. Good lifts and clean public areas.
November 14, 2013