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Rated 3.5 out of 5 by 142 reviewers.
Rated 5.0 out of 5.0 by Excellent Service This was my first time staying at this hotel man was I impressed. It is huge very clean and the staff very polite and helpful. Your daytime manger Denise made my mother very happy and comfortable and your night time Carl they went above and beyond... Would I stay here again absolutely would I recommend you betcha..... February 27, 2014
Rated 4.0 out of 5.0 by Great Stay I attended a very large function at this location and despite the large numbers my stay was pleasant. The check-in went smoothly, elevators ran pretty regular and the halls were relatively quite and we slept well. February 27, 2014
Rated 5.0 out of 5.0 by Excellent service Great service. WAs my first time in New Jersey, went for business and they were very accommodating. Able to give shaving gel, razor and toothbrush from the front desk and call a taxi from the bell stand. Awesome experience, really want to come back. February 25, 2014
Rated 1.0 out of 5.0 by Stay away until further notice! Tried to put me in wrong room, lied about reason, took an hour and half to get me in room. 3 calls including to manager and IHG over 90 mins to get room service. Wrong order arrives at 10:45 PM. Cold shower next morning. GM did apologize, gave cheese/fruit plate with bottle of wine...still....!!!! February 23, 2014
Rated 1.0 out of 5.0 by Can't Believe This Was A Crown Plaza I stay at C.P.'s every so often, while on business and I am sad to say that this was one of my worst hotel experiences in quite some time. I wasn't sure where the property was and, as I was driving up from the DC area, I called the front desk. The woman couldn't give me a good explanation of where the hotel was situated, whether Exit 3 or 4 of the NJ Turnpike was the best way to go. Once there, check in was fine, but after I had done some work, and it was past 10:00 PM, there was no food being served in the lobby bar, so I went out in search of food in the area. Local restaurants were closed, so it was back to the hotel, to my room and a call to room service. After 6 calls to #4111 went unanswered, I feared that room service was a figment of my imagination. The front desk tried to put me through, but still no answer. After a long while 15-20 rings, some rude woman picked up and rushed me through an order for dinner. We are now at 10:45 PM. At midnight, I gave up hoping for dinner and went to bed. No dinner, no happy traveler! Never go near this place again. February 22, 2014
Rated 4.0 out of 5.0 by Fairly good bed, very clean This room was squeaky clean, with sheets and coverlet tucked so tightly I couldn't sleep the first night! The sheets kept rustling so loudly I needed ear plugs (that and the beeping noise that went on 24 hours a day in the background). Noise in the hallways after a group event, and some big wedding or bar mitzvah type party had booming music in the tent below until midnight, keeping us awake. Noise, noise, noise. The single most complained about feature in a hotel! I think had there not been this group or party, it would have been better. The hotel was pretty clean, though, aside from the shower, which was a bit gunky, and a hole in the bathroom wall from which the cover kept falling. (This was one of the renovated rooms, which clearly wasn't quite finished.) Easy access to grocery and wine/liquor store, which we appreciated. February 13, 2014
Rated 5.0 out of 5.0 by Great Staff I checked in after Midnight and the Staff were very Helpful in getting me checked in. Was up in my room in minutes. With my Status I had access to the concierge Lounge so I had the Breakfast in the AM and the Snacks in the evening. Bruce was very Polite and Helpful. He always remembered the peoples name that had been there before. even after the first day he remembered my name and properly greeted me. It was nice to deal with Bruce in the mornings and evenings and made for a great stay, So cudos to Bruce for making a great stay!!!! February 1, 2014
Rated 5.0 out of 5.0 by Wonderful Stay My Room was clean and cozy. Thank you for a wonderful experience. I look forward to using this chain of hotels in the future. January 28, 2014
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