Rated 3.5 out of 5 by 142
Rated 3.0 out of 5.0 by Hal520 45min wait for dinner
We (5) guests had to wait 45 min for our appetizer order and then they were served with our main meal.
I don't need excuses that the kitchen was busy and we should take the buffet instead.
That was not what I expect from The Crowne Plaza
January 28, 2014
Rated 1.0 out of 5.0 by DJLL Cold Room /NO HOT WATER IN SHOWER
This is the second time I have stayed in your hotel.Our
Experience was far from comfortable .We had our thermostat
set at 80 deg. and it was closer to 65.We bathed out of the sink
for two days.We spoke to the front desk two times about the
shower and they assured us that a technician would take
care of the problem.We had to leave Saturday morning...
cold and dirty.
If I attend this clinic next year the two coaching staffs that
stayed at Crowne Plaza will look for lodging elsewhere.Not
a pleasant experience at all.......far from it!
January 28, 2014
Rated 4.0 out of 5.0 by PeteTheBluesMan Great staff, comfy stay
This is the second time I have stayed at the Crowne-Plaza Cherry Hill, the first one, back in December 2013, was a try-out because I am always sceptical about so many reviews in which folks are complaining. All I can say is that I am so glad I tried it. My first stay was incredibly good, with great staff doing everything they could to ensure guests are looked after. The Restaurant Manager (Wade) is across everything, from room service menu updates to welcoming guests into the restaurant and helping folks with Business Centre enquiries, awesome assistance. (I hope his Manager appreciated his going above & beyond the call of duty!!) His team in the restaurant offer great service and are very polite, courteous & attentive. Thank you Jeannie & all. The Manager on the opposite shift to Wade (Alyssa) is everywhere too, making sure everything is clean, up-to-date, customers are being looked after etc. It’s a wonder there were no flames coming out of her shoes. Incredible. Jennifer on the front desk is very welcoming & can't be more helpful. The only problem I experienced during either stay was the WiFi not working for the duration of my first visit, but hey....the joys of technology, stuff like that happens. No such issues on this recent stay though, all sorted. The bar & restaurant offer good meals, the rooms are very clean and excellently looked after by the maids. The beds are comfortable and I really can't think of anything to say other than positives. I will definitely be back, and would recommend the CP to any other business travellers or visitors to the area that are looking for a good comfortable place to stay in Cherry Hill or the surrounding environs. Thank you team, looking forward to seeing you again before too long. Peter, NZ.
January 27, 2014
Rated 4.0 out of 5.0 by Babadidu Noise sounded like a steamboat horn
The first night I heard the noise and I thought it was a steamboat horn from the river. The second night I realized that it was a sound that came from some mechanical device that made the noise every 60 seconds. It was not a refrigerator. We did not have one in the room. It must come from the service elevators which were next to our room. After stuffing my ears with Kleenex I was able to actually get some sleep. I reluctantly reported this to the front desk next morning, but we were checking out and it was too late for our benefit. Hopefully the next guests are hard of hearing! Or maybe the maintenance crew can use some WD 40 to eliminate the nuisance sound. Otherwise, hotel is fabulous and we look forward to staying there again next year, but not in the same room, of course.
January 23, 2014
Rated 5.0 out of 5.0 by Ssneed Wonderful Experience
I did not have any complaints about the room. The room was very clean, comfortable and spacious. The visitors to my room also enjoyed the comfort of the room as well. The towels and linens were fresh and the bed very comfortable. The staff were very friendly, helpful, knowledgeable and accommodating.
January 15, 2014
Rated 5.0 out of 5.0 by RWBerryman Holiday stay
The staff was fantastic, I stayed over Christmas and they could not do more for us as guests. I had a worker with me that they treated as if it was me making the request. It made him feel important and the stay that much easier for me. The facility was under construction and was a minimal incovience at best. I will stay here again when in town for business.
January 1, 2014
Rated 5.0 out of 5.0 by maxwell2013 home for the holidays
Was nice to see the on going upgrades being done to this hotel.
December 31, 2013
Rated 5.0 out of 5.0 by Houston99 Very nice
The room was comfortable and very clean. Bed a bit uncomfortable. Lobby was decorated for Christmas and looked lovely. The buffet breakfast was delicious and waiters were very nice and on the job and ready to please. Just a bit overpriced, I mean come on just sleeping there. Would love an indoor pool.
December 19, 2013
Rated 2.0 out of 5.0 by Kathy2232 Sad Experience
First night - stucco and peeling paint on the carpet and smoke detector battery beeping to indicate low battery. Went to call the desk.....oh wait....there was NO phone. Had to get maid from next door to make a call. The Heater fan was so loud that you had to have the volume up to 33 on the t.v. just to hear it.
Next day: Staff said they would address the loud fan noise from the HVVAC system so we told them we would be gone by 8:30 am to just let us get dressed and we would be out of the way. Came back at 3:00 with our daughter who was getting married in a few hours only to find that at 3 PM our room was not cleaned. So I have pictures of my daughter getting dressed for her big day with an unmade bed in the background and other things. Is 3 o'clock customary?
Coffee? This hotel was out of coffee for the rooms. All you had to start your day was 3 DECAF Kurig containers. DECAF
I picked this hotel because we were visiting Jersey for the first time and I wanted to be in a safe hotel. I did feel safe but I was really let down with the luxury of it. The hotel was beautiful and the staff was apologetic for the situation but I had really hoped more for my money.
December 16, 2013
Rated 5.0 out of 5.0 by gna1 one night stay
room was very comfortable,bed was firm and plenty of pillows.Bathroom looked like it was upgraded was very clean and plenty of towels. Tv was nice and had a good selection of channels. Would come again.
P.s The breakfast buffet was well worth the money and the server were excellent.
December 11, 2013
Rated 4.0 out of 5.0 by Irishdancemom Location
The location was perfect for us, as it was minutes away from Philadelphia, where the dance competition my daughter was in was being held. There was easy access to stores and restarants nearby.
December 8, 2013
Rated 5.0 out of 5.0 by Lelee14 GREAT CUSTOMER SERVICE
I love the service I receive at Crown Plaza Cherry Hill, they recognize me when I come and always show me 100% of top quality customer service .... when there is anything out of place it is taken care immediately and they check to see if it was taken care of. I have had only great experiences there and look forward going back. L. D. 2013
December 4, 2013
Rated 3.0 out of 5.0 by JBFl Knights of Columbus
I was told at check in my floor had just been rentavated. Room 706, First the heating air conditioning Fan is so loud we had to turn it off and be uncomfortable with the temperature. The tile in the shower is coming off, the bottom of the bathroom door is totally rusted off.
We ate in the restaurant where the value is excellent. My wife ordered flat bread, it was was not eatable. I had the buffet it was cold. When I went to get the salad I had to use the tongs for all items because there were no forks or spoons to serve. The desert had no desert forks on our table or serving area.
Sorry to be so negative. I have been in your hotel on four other occasions and it was much different.
PS the meal at the Knights dinner people actually returned and refused a different meal.
November 28, 2013
Rated 5.0 out of 5.0 by sirknight Greatservice
Even the cleaning when out of there way. while I was at a meeting the help my wife get to the elevator so she could get to the Lobby and she is in a wheel chair.
November 28, 2013
Rated 5.0 out of 5.0 by Merchclerk Great weekend
This was a great stay. Our son was gettIng married this weekend. The hotel staff could not do enough to help us. Everybody was so friendly. The staff was real helpful when family members needed to make a trip to the local mall because of a problem with a clothing. Thank you for a great stay.
November 23, 2013
Rated 4.0 out of 5.0 by CCC1311 Overall good, with 1 exception
Had a good experience at this hotel, except for the water pressure in the shower. There was NO water pressure, unless you wanted to take a cold shower.
November 22, 2013
Rated 3.0 out of 5.0 by Tbear34 Comfortable Bed
When I arrived to my room I noticed that the remote had the back missing. I called the operator an she said that engineering was coming to give me another remote. I waited for 30 minutes and no one came. I called back and just told them to let themselves in. I did not receive house keeping for my stay.
November 20, 2013
Rated 4.0 out of 5.0 by meliisale29 free breakfast is really a good bonus
thanks for the government workers discounts. you should have that promotion with more of your chain hotels as well
November 19, 2013
Rated 4.0 out of 5.0 by Brag Comfortable beds and nice bedding.
Extremely comfortable new beds but same old, shabby bathrooms. Poor lighting, plugs and taps. Very dated and not up to modern hotel standards. We expected them to have been replaced in the refurbishment. We like the spacious rooms. A fridge would be nice. Good lifts and clean public areas.
November 14, 2013
Rated 5.0 out of 5.0 by GNC28 Breakfast
While my overall experience at this hotel, which I stay at once a year, was excellent as always, I have to take a moment to especially praise the fine staff at Embers. In previous years, I had listed some reservations I had had about the restaurant, and the improvement has been dramatic. In particular, I have to say that the breakfast staff were not only friendly and energetic, but took excellent care of the members of my party with dietary restrictions, and remembered them the following day, and had recommendations ready. If I could recall the name of the gentleman in particular who took care of us, I would call him out by name, but I was happy all around.
November 13, 2013
Rated 4.0 out of 5.0 by tcal03 Nice breakfast and great service
The hotel was very busy the weekend I arrived but the staff made every effort to accommodate our needs. I found the amenities and decor to be dated and shabby. There was a musty odor in my room. But the service was exceptional. If this hotel is renovated, it will be excellent.
November 12, 2013
Rated 1.0 out of 5.0 by Bobbye We will not stay there again.
When we arrived, the bathroom had not been cleaned in our king-size room so we were put in a room with 2 double beds. We were given a card for a free breakfast. The first thing we noticed was that the light between the beds was broken. The light was changed while we were out. The next morning, the shower was malfunctioning. The water was running hot and cold and the shower knob was very hard to turn. We mentioned this to a maintenance man who must have fixed it to the extent possible. At least the water was not running hot and cold on the next two days. When we arrived back on our second day, there were no hand towels in the bathroom so had to mention this to the front desk who sent the maid up with towels. Finally, on our last day, we decided to use the ticket for the free breakfast. I have had better breakfasts at the Holiday Inn Express. The pastries were dry and hard. On our next trip to the Philadelphia miniature show, we will stay at the Holiday Inn Express right down the road and drive back and forth.
November 8, 2013
Rated 3.0 out of 5.0 by Brione27 Freezing room , GREATLY in need of renovation
Our room had an enormous badly patched ceiling over our bed and multiple stains on the ceiling.
At night the room was freezing and there was not an extra blanket . When I told the receptionist at the desk on checkout , she just looked down and smiled and said "yes..."
I guess we were lucky - our friend didn't even have a bed in her room - just a PULLOUT SOFA ! Others complained that they couldn't check into their rooms until evening.
The restaurant had very few staff to accomodate the customers (we do a trade show here every year- it should be no surprise that they will need extra staff !) The one good thing was the buffet every evening - affordable and well prepared. All in all,
the Cherry Hill Crown Plaza certainly isn't a Crown in the chain !
November 7, 2013
Rated 1.0 out of 5.0 by Valerie2013 No cherries!
I was very disappointed with my stay at this hotel.
I am slightly disabled so asked for the closest to the elevator I was given the furthest away.
The air/ heat was broken and the room got incredibly hot. They did manage to fix that issue, but the constant noise like running water
I found very annoying?
The restaurant , I ordered fish at a friends table it was abismal, no vegetables and the rots I was burnt. I did not say too much at the time as I was with friends. On the Saturday morning I asked for the check at least 6 times, as I was in a hurry, in the end the barman
Got it for me.
Room service was not much better, cold food and missing items the first time, this was rectified the second time.
Cleanliness was an issue too, I know that the carpet was not hoovered once whilst I was in the hotel, there was a label on the floor that did not move!,
November 7, 2013
Rated 4.0 out of 5.0 by ScaleMinis Fun Event
I know there were other events taking place at the hotel, but other than a bridesmade dress, we never saw the other groups. The staff treated us as if we were old friends.
I guess we are, we have been at the same hotel for years running.
There was upgrade work taking place but we were not bothered by it. Can't wait to see it next year.
November 5, 2013
Rated 5.0 out of 5.0 by orangeman Excellent Staff & Accomodations —
The hotel is renovating and they put me on a newly renovated floor. That was a nice experience. The staff was very friendly and went out of their way to help me with my computer printing needs. The meeting halls were very comfortable (not too hot or cold). The big surprise was the restaurant was not set up to accommodate our 25 then 150 members - quite surprising. A group of us went to dinner and the wait was 45 minutes. They had a buffet but there was no real vegetarian choice except for steamed vegetables. A minor issue was having to log in to the internet every time I used the computer instead of it being logged in until I checked out. The other surprise is they charge extra to put a refrigerator in your room; I've never seen that before anywhere; even in hotels with fewer stars. These were really minor issues overall and there are many restaurants just minutes away from the hotel.
November 2, 2013
Rated 4.0 out of 5.0 by Bonnie5556 Pleasant staff - warm and welcoming atmosphere
Will definitely stay here again if in the area. Aside from the review process I would say that my experience with the hotel was very satisfying. One flaw was the lounge area, there was not enough staff to accommodate the amount of guests.
November 2, 2013
Rated 5.0 out of 5.0 by Spanky Everything Great
My wife and I used this stay as a getaway overnight. Everything was really nice check-in to the time we left. I was recognized as a Priority Club member and was offered several options as a reward. Not only that, our stay included free breakfast the next morning. The room was really spacious and the bathroom was fully supplied.
We would definitely use the hotel again in the future.
October 31, 2013
Rated 1.0 out of 5.0 by LC427 Happy Occasion Ruined by Terrible Hotel
The entire staff ruined the wedding we were attending from Start to Finish.The rooms were out of date and smelled off. We asked for a mini fridge be brought up to our room which we were told was not a problem and would be brought up but after many request we never received the fridge. The rehearsal dinner was held at the hotel and the F&B staff was rude and not clean looking. The food was a best sub-par but the best we would have all weekend. The open bar was not ready for an apple martini due to lack of apple pucker something ever modern bar has. While cleaning plates at the table a server dropped a plate of food on my vintage purse and didn't even acknowledge that he did it or offer to clean it up just left it on the chair next to me. The next day was wedding day and the ceremony was held off site and when we got back we had a lengthy wait for them to open the cocktail hour which was APPALLING the room was not set up for success. With two bars in the middle of the room and in the middle of the gross display of cheese and vegetables that was not refilled as people ate. The passed appetizers which should have been hot were served luke-warm. Moving in the the reception again the staff was unprepared and left the bar unattended for the first 5 minutes guests had arrived in the room. My husband and I both ordered the beef which was GREY in color and tasted like road-kill. Also it was served luke-warm. The service was slow and I eventually got water for the whole table myself. The next morning was the brunch with scrambled eggs that tasted like rubber, bacon that was raw, and the stale breakfast danish. Overall this hotel did a terrible job and ruined a happy couples would be beautiful wedding.
October 30, 2013
Rated 4.0 out of 5.0 by Colleen69 room and comfort
While having a kuerig in each room is nice it would have been nice tohave tea as well as ccoffee. They do sell tea as well. Then when I went down to the front desk they told me if I wanted tea I would have to pay for it at the cafe or restaurant, that is unacceptable.
October 29, 2013