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Rated 3.5 out of 5 by 142 reviewers.
Rated 5.0 out of 5.0 by Convenient location & great value Disclaimer: Returning Guest. Have stayed many times & will continue! Clean property & clean rooms. WiFi in the room doesn't hiccup & works well. Beds comfortable. HVAC fan runs w/o interruption & makes for the desirable almost unnoticeable white noise. Convenient location that is easy to get to/from w/ free outdoor parking. Parking lot has enough lighting. No obvious security cameras or security patrolling, though. Never had a concern walking in from the lot & my vehicles have not had any damage or vandalism. Many near by excellent restaurants if you are familiar with the area, but driving is absolute- no walking from the property. Have not experienced the rowdy party crowd or remarkable noise during our stays- so long as it stays that way, we will continue to go back! You do your own price comparison, but we have always been extremely satisfied w/ the price we have paid. We use on-line booking & our reservations/check-in's have gone smoothly & w/o confusion. We used to stay in the City when visiting Philly & our usual hotel got to be over-booked & catering to a younger, party crowd. We most certainly are pleased w/ our stays at this property & will continue to return! Well done Cherry Hill Crowne Plaza Management & Staff! October 29, 2013
Rated 1.0 out of 5.0 by Disgusting!!! Room was disgusting! Had a very late check-in and immediately began doing office work. I didn't get into bed until around 1AM. When I did, I realized that there was something in the bed with me. I pulled back the covers and discovered a pair of woman's dirty socks. The bedding had not been changed from the previous guest. Slept on the chair in the room. Stayed in room #1020. Have stayed at this location many times over the past 7 years. My employer is local to Cherry Hill and has used this hotel for company events...never again. October 26, 2013
Rated 4.0 out of 5.0 by Improved renovations Have stayed here over the years, older rooms all being renovated, stayed on renovated floor - nice job, space, new materials, much better. Was told all rooms to be done by the new year. October 23, 2013
Rated 3.0 out of 5.0 by accounting/front desk Hello, I am very disappointed with the way the front desk staff mishandled the charge to my credit card. I used a different card to check in and used a different card at check out. Both cards were charged the full amount for my stay. Thankfully, the accounting rep, Ruth, was very attentive and helped rectify the situation very quickly. October 23, 2013
Rated 5.0 out of 5.0 by Excellent Curteous and efficient staff, Clean & quiet room. Good breakfast included. Easy check inn and check out. We will come again! October 19, 2013
Rated 5.0 out of 5.0 by Nice Place Great place to stay great staff and I will stay again. October 17, 2013
Rated 2.0 out of 5.0 by never again... the hotel was extreamly hotand got worse the higher in the hotel you got...the room was nice but the bed was very hard and I ended up sleeping in the desk chair most of the night...we had a dinner party at the hotel and the food was ok but they cant prepare seafood well...the stuffed mushrooms were cold ,the lobster bisque was thin and had nothing in it... my stuffed flounder was over cooked on the outside and cold inside...and the $10 mixed drinks and $5 draft beers I thought was a bit much... wont stay here again ... October 9, 2013
Rated 4.0 out of 5.0 by Comfortable Room Stayed only one night but will in the future make it my hotel in the Cherry Hill area. October 9, 2013
Rated 2.0 out of 5.0 by Facility Appearance The bathroom was aged and had rust spots that was visible. The wall paper was going apart at the seams in different places. It could use a good face-lift. October 3, 2013
Rated 2.0 out of 5.0 by Missed the Mark Unfortunately, I was really disappointed by this experience. I drove 25 miles out of my way to stay at this Crowne Plaza. After calling the day of my arrival to verify that they had a fitness center on site, I was surprised to learn the following morning at 7am, (dressed and ready to keep on track with my new exercise routine) that all of the treadmills in the fitness center were out of service. When I asked the front desk about this they said they were ordering parts, but didn't seem to understand my frustration about the fact that I had called specifically about this fitness center and was not given any indication that it was out of service. Unfortunately, it was a 92 degree day and running in circles around their parking lot was incredibly unpleasant. I cancelled the rest of my stay and checked out. Bathroom was a little grimy/dated, but otherwise the rooms were clean. The lobby was being set-up for a huge convention or conference thing, so I felt a little out of place, but otherwisr it looks like it would be a nice lobby. October 1, 2013
Rated 2.0 out of 5.0 by Not to Crowne Standards Picked this hotel over budget hotels because I wanted a nice stay with my wife before a long charity weekend ride. The hotel is very tired. Wall paper coming off the walls. Chair in room nearly broke when I sat in it. Bathroom was not well kept. Frankly it was a tired, dirty hotel that I would never stay in again October 1, 2013
Rated 5.0 out of 5.0 by Good Times The room was well appointed and comfortable with stylish furnishings. The staff was helpful and very courteous. October 1, 2013
Rated 2.0 out of 5.0 by Old Beat Up Hotel I'm a regular business traveler and staying at this hotel is always the low-point of my travel. I stay here because it's the only hotel close to my customer, but I always regret the stay. The hotel is old. The lobby is getting an upgrade, so that's ok, but the rooms are old old old and covering them with new wallpaper doesn't cover up the overly painted rusting bits or the shower handles which don't really work. Skeevy is the word that comes to mind. Simple things like the fact that there are no outlets for the desk where business folks are expected to work just shows a lack of understanding. I will say that the staff are always nice and pleasant, but it's the room that I care about, and Crowne Plaza is just hurting. September 30, 2013
Rated 5.0 out of 5.0 by spent overnight Coast Guard put up their recruits at your hotel... we wanted to see my grandson take his oath, so we also stayed at the hotel... lovely, clean, and more than comfortable in every manner... loved it!! September 27, 2013
Rated 4.0 out of 5.0 by Good hotel in excellent location - good value I always stay at this hotel whenever I visit Philadelphia. Much better value than hotels in downtown Philadelphia – less than 10 miles, but half the price of downtown hotels. But I always had issues this cleanness. When I checked in, I found a reading glass on the floor in front of chair. I don’t know how housekeeping could have missed it. Also, one of the towels had dirty stains on it – I am sure it went through the laundry, but too big a stain for to miss. Front desk staffs are always friendly. September 26, 2013
Rated 5.0 out of 5.0 by Great service Great property with kind Staff that is always helpful. September 19, 2013
Rated 3.0 out of 5.0 by My Crowne Plaza Experience My family was here for two nights for a wedding. The main reason why I booked Crowne Plaza was because the wedding reception was held there. The room looks good as I came in the room but as time went by I found a blood stain (2-3" diameter) in the middle of the bed, on the pad below the sheet. One can see it clearly through the thin sheet. The sink in the bathroom was 95% clogged up. Water took a long time to drain. The toilet flush lever was disconnected to the chain that was attached to the flap so flushing was not possible until I fixed it myself. The hotel has a coffee machine in the room but I did not see any cream or sugar. I had to go down to the coffee shop to get it. I did not see a hair dryer. In talking to another friend who stayed there, she said that it was hidden in the closet but It was too late, i already checked out. Over all, it was less than average compared to other hotels that I stayed before. The staff took care of changing out the BLOOD stained pad and sheets. I expect a lot better standards than what I experienced at this particular hotel. I would not stay there again, not worth the money! September 11, 2013
Rated 1.0 out of 5.0 by Read before you stay… When I came back to my hotel room on first day of my four day stay I found unprofessional note on my sink stating “Mistakenly housekeeping did service my room as Check Out”. This mean they have threw away my shaving cream, razor, toothbrush etc. They did replaced my tooth paste and brush with hotel’s complimentary one. I was freaked out when I found my God deity missing. It was set on desk on nice cover bag with $0.75 (75 cents only). Upon reporting this to Front office manager they take copy of note and I received call back from Suzette (House Keeping Director) she advised that maid had found my charger and they told her to put it back their maid had never reported any deity. My faith was gone (stolen). They keep giving me run around, constantly failed to call back per promise to follow up. They give me excuse like maid is not in hotel till next week, due to our renovation I was busy to call you back etc. This was about my faith so I was dealing with patience as my goal was to get my deity back. When I got frustrated with this process and I told Suzette that I shouldn’t be relying on your run around what you going to do about it? In place of apology and some comp. she started taking side for her employee saying that person has good reputation. My point is if this person mange to find my phone charger behind the side desk how come they never seen deity on table ???? Hotel didn’t really care about my future stay so I cancelled all my future stay (5 weeks). When I said this to Suzette she explained the claim process and responded “I have deal with this in past”. This implies (1) I wasn’t the only one this happen to (2) Hotel was trying to cover up (3) They didn’t really care about business they lost (25 nights X $95 per night) They have some moody front desk staff who will talk to you nicely if they feel like or they treat you like junk. Full breakfast was included in my rate code + I am platinum member, FD was still not giving me voucher for BF. Co-worker of mine who was staying at same place had confirmed with Manager and they agreed that BF is included yet you still have to ask for Voucher every day. I had never been treated so badly at any IHG hotels. September 10, 2013
Rated 5.0 out of 5.0 by Great staff, beautiful view! From the friendly staff, to the easy check-in, this hotel exceeded my expectations. This hotel is in close proximity to everything a hotel guest could want; historical Philadelphia, lots of shopping areas and restaurants. The view from my room was wonderful. The room I stayed in had been recently renovated. It was perfect. September 7, 2013
Rated 3.0 out of 5.0 by Dissappointed from previous stay. My biggest disappointment was the price comparison from my previous stay, my room this stay was titled and Executive Level room and was almost $300 more in cost than my last stay, however to my surprise I was in the room that mirrored the last room I had stayed in which actually seem a bit larger in square feet. My room for this stay had different linen accents on the bed, but the chair had no ottoman as in the previous room. So I paid more for fancy linen accents, less room/furniture and no additional amenities. I am having a difficult time understanding the price difference, and I remain quite annoyed, as I have stayed here many times for conventions in the past. The other major suggestion I have to would be to organize the bar staff better, retrain the current staff or replace with more experienced bartenders. This stay there were more staff then in previous times however no organization to waiting on customers. They seemed to be tripping over one another behind the bar, multiple people next to me had the barmaid take their order and money and not return with their change, then proceed to wait on additional patrons at the complete opposite end of the bar. The wait time at the bar just to be acknowledged is aggravating. I also observed the table staff have to go behind the already overcrowded bar to make their own drinks for the tables, there should definitely be a designated service area and bartender to address /fill the table orders. I don't know how their registers could possibly even out at the end of the night with such dysfunction. And patrons waiting for service were consistently annoyed, some even walked out. August 26, 2013
Rated 4.0 out of 5.0 by Diver Well impressed by welcome, and the priority club lounge on the twelfth floor. Would strongly recommend this hotel, but quite away from historic district for tourists. August 23, 2013
Rated 5.0 out of 5.0 by great stay! This is our second time stating here and both tines have been exemplary! Great staff and clean rooms!the little restaurant is slightly pricy, but the drinks are made very well! August 21, 2013
Rated 5.0 out of 5.0 by Weekend Away! My husband and I had a lovely , and comfortable stay at the Crowne Plaza Cherry Hill. As a full service hotel it, we didn't have to leave the premises for anything. The room was large, clean and the bed extremely comfortable. The outdoor pool is outstanding, large and resort like. The lobby could use a sprucing up, with perhaps some music and beverage service. A big benefit is the proximity to Philadelphia for tourists. August 18, 2013
Rated 5.0 out of 5.0 by Pleasant stay Very nice accommodations and a welcoming staff. Even kept the bar area open a bit longer for us as the wedding party was arriving after the normal closing hour. Would definitely recommend!! August 15, 2013
Rated 1.0 out of 5.0 by Great Exterior and Poor Interior We have stayed at the Crowne Plaza several times in the last few years to visit aging parents. Every time we stayed, the quality of the rooms was detereorating. This past week-end my sister also joined us at the Crowne Plaza to attend my mother-in-law's funeral. The first set of rooms we were given, my sister had a a visually patched room, and an extremely noisey fan. Our room was not much better, so we asked to be placed in other rooms. The second set of rooms was not much better. The fans ran all night, so you didn't have peace and quite like we are used to in other hotels, our toilet ran constantly due to a faulty flapper valve, the ceiling had paint pealing from it, and the sink did not drain properly. We are not novice travelers, so we know what the quality of rooms we should expect in a Crowne Plaza, and your hotel did not meet the bar this past week-end. We are sorry that your hotel has declined so much from what it used to be when it was first built, as it was "the" place to go in the local area. August 13, 2013
Rated 5.0 out of 5.0 by Inner Circle Event Attended a function at the Hotel August 2013. I reserved 2 rooms for my family and me. Upon my arrival, the front desk agent, Denise informed me both rooms were adjoining and the refrigerator I requested was provided. (I did not have to ask) Thanks for taking care of the extra special things August 13, 2013
Rated 3.0 out of 5.0 by Cleanliness of the room The room smelled of smoke, there was urine all under the toilet seat, the water would not go down in the sink, I could not believe that they would assign someone to a room like that. After making a second call we changed to another room which was better. August 9, 2013
Rated 5.0 out of 5.0 by Personnel The front desk and restruant folks are friendly and make you feel at home. We enjoyed our stay, and will book with you for next years XPN festival. August 2, 2013
Rated 5.0 out of 5.0 by Fabulous property We were here for a huge wedding reception. The staff was amazingly accommodating, the pool was great, the breakfast was fabulous. But the most impressive was how attentive the whole staff was - from the front desk to the wait staff to the servers! You guys nailed it! August 1, 2013
Rated 4.0 out of 5.0 by Meet our needs Meet our needs but team did not return as other IHG offers were better. August 1, 2013
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