Crowne Plaza Philadelphia-Cherry Hill

Hotel Front Desk: 1-856-6656666

Hotel Fax: 1-856-6623676

Hotel Email: sales@cherryhillcrowne.com

Check In: 4:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Airport
Philadelphia International Airport (PHL)

- Distance from hotel: 15 MI/ 24.14 KM North East l

- Take I-95 North approximately 3 miles. Take exit for Walt Whitman Bridge. Cross bridge into New Jersey. Take Route 130 North. Turn right onto Route 38 East / Route 70 East. Bear right onto Route 70 East. Hotel will be on the right.

Train
Garden State Pavilion/NJT Rail Line

- Distance from hotel: 0.5 MI/ 0.8 KM East

Subway

Garden State Pavilion/NJT Rail Station

- Distance from hotel: 0.7 MI/ 1.13 KM East

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- Car Parking Available

- Complimentary Daily Self-Parking

- Complimentary Self-Parking

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Hotel Highlights

Free Wi-Fi access and a 43,000 sq ft event facility make staying productive easy! Business and leisure travelers alike consider us the superior choice of hotels in Mount Laurel, Philadelphia and Cherry Hill.
Quick Information

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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.9

based on 362 reviews
80%
Recommend This Property
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Ratings Breakdown

362reviews

  • 5 Stars
    166
  • 4 Stars
    87
  • 3 Stars
    45
  • 2 Stars
    34
  • 1 Stars
    30

Check-in proedure

By

mars 05, 2015

club

I arrived at the hotel at 3:55 pm for a 4:00 pm check-in and was told the room was not ready, come back in 15 minutes. They told me the floor I'd be on but not the room number, When I went back I was told the same thing. After doing this 3 times I was then told they didn't know when room would be ready, I just needed to keep checking! Finally after approximately an hour and a half at 5:30 pm I was able to check in. There also were signs posted on the counter "Early Check-in additional $75.00". Which I assume some people were paying!!
What I don't understand is why I couldn't check-in and come back for the room keys. Why did I have to keep coming back and standing in line.
This was not just my experience, there were several people having the same problem.

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Room experience

By

mars 05, 2015

club

My stay with you was not a good one. I complained about the lack of heat in the room for two days.The noise coming from the vent was unbearable. I couldn't sleep.q

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Comfortable beds, but horrible service

By

mars 05, 2015

club

I stayed at this establishment and the room, ambiance, and cleanliness were above par. However the customer service, if you can call it that, received from the front desk staff did not meet my expectations of an establishment that was respected my business. From the rude phone conversation with the front desk regarding a request for a late checkout, that was blindly denied and followed by the front desk slamming the phone down as the disconnected; the nasty individual who answered at the front desk when we called with a random question. The vibe that I felt from the staff was very unwelcoming. When I requested to speak with a manager, that request was also denied. I get the feeling that the hotel was only happy to see me depart. In my opinion, the front desk staff needs more training regarding customer service.

Posted by HotelStaff
mars 05, 2015
Dear AvidTraveler20, We do apologize for the customer service you experienced during your stay. Please be assured that this is not an example of the customer service we provide our guests on a consistent basis. Your concerns have been brought to the attention of our management staff for resolution. Please feel free to contact us at any time to discuss your concerns further. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
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Less than desireable

By

mars 03, 2015

I was told that IHG Reward members could request to check-in early online 24 hours prior if rooms were available. I requested a 12:00 noon check-in time. When I arrived at the hotel I was told it would cost $75 to check-in early!!! I refused to pay that so I waited. I didn't end up checking in until 3:55 pm. The room was clean and looked fine. However the refrigerator in the room did not work. I called down to the front desk to inform them but no one would answer the phone. I finally went down to the front desk to inform them and was told that they would take care of it but nothing was done.

Posted by HotelStaff
mars 04, 2015
Dear startraveler2015, Our check in time starts at 4:00pm. Early check ins can be requested, however, we have no way to guarantee a room will be available for early check in. When there are large groups departing from the hotel, it is less likely we will be able to honor the request of early check in. We do apologize for the confusion. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
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