Rated 4.4 out of 5 by 159
Rated 5.0 out of 5.0 by APPYHAMMER A great stay
All in all a great stay, from check in to check out the staff make you feel very welcome. The Chef obviously knows what he is doing, the only downside is the age of the hotel, needs a little TLC but the staff make up for it!
May 26, 2013
Rated 5.0 out of 5.0 by JARMR Great get away break
On arrival we were greeted by the friendly receptionist who was very informative .The room was very clean lovely soft towels and every thing we needed for our two night stay . Breakfast was delicious and plentiful with a wide choice of different fruit ,cereals ,yoghurt pastries and full English . Silks restaurant was excellent and also the bar meals were delicious and the staff very friendly . I would recommend this hotel as it is also a perfect location to shop in chester . We have stayed here before and can't wait to return again. Well done crowne plaza chester.
May 25, 2013
Rated 5.0 out of 5.0 by JECh Very friendly hotel
Very comfortable room. Staff couldn't have been more helpful and friendly. Breakfast excellent.
May 22, 2013
Rated 1.0 out of 5.0 by Buddy69 Downgraded Favourite
I have stayed at this hotel before and been very satisfied with it. In the past, when it has been busy (as it was again as my stay was during the Chester May festival), they had an attendant on the car park ramp. This allowed them to monitor the available spaces and allow people in on a one out/one in basis. On this occasion they do not do this. The barrier remained down refusing further admittance. A quick run up the ramp, however, revealed that there were about 10 empty parking spaces, 4 of which had cones marking them off as if to suggest they were VIP reserved. When I queried this with reception, I was told the car park was full. On assuring them that this was not the case, the check in lady reddened but did not offer any explanation. When I pressed the matter with another apparently more senior member of the staff, I received just a shrug of the shoulders in response. How can this be?
Also, the bar had only one type of brandy (a cheap one at that) and even worse, only one brandy glass! The Bar Manager was very gracious and polite when we complained about this. I actually felt sorry for him as he had clearly been taking a lot of stick as there were aparently other glaring shortages as well.
I have to say, the whole experience fell sadly short of 4 star!!
May 21, 2013
Rated 5.0 out of 5.0 by Sausageskin First visit to Chester
We had a very comfortable stay - the room was large and spacious and the bed comfortable (duvet too hot, but never mind). The staff went out of their way to be helpful and the meals were delicious.
We enjoyed our visit to Chester and hope to be back sometime.
May 19, 2013
Rated 4.0 out of 5.0 great race day location
This hotel is just a short walk from Chester Race Course. With traffic being very busy on race day it is much easier to walk than catch a cab.
Although the rooms were well decorated I think they should up-grade some rooms so that there are rooms with walk - in power showers.
Not many people have a bath these days yet all the rooms at this hotel , and to be fair most other hotels, have showers over baths.
This is a pet hate of mine as I never feel safe climbing into and out of a bath to have a shower and I HATE shower curtains!
Reception staff were the only staff we dealt with and they were excellent.
May 15, 2013
Rated 5.0 out of 5.0 by Gordsbint Great Stay - lovely staff
Spent a very relaxing weekend at the Chester Crowne Plaza.
All staff we encountered were exceptionally pleasant right from checking in to checking out.
Room was very spacious with a huuuuge comfortable bed. Although the pillows were a little too 'full' for our own personal taste, the housekeeper swapped them for us with no fuss or bother.
The buffet breakfast was by far the best we have ever encountered. From cereals to fruit, full English to croissants and even food cooked to order. It was plentiful, fresh and delicious. The restaurant staff were extremely attentive and made us feel very welcome.
We will definitely return.
May 14, 2013
Rated 4.0 out of 5.0 by sue2coats Not quite executive enough!
We stayed for 3 nights in an ‘executive’ room at the Crowne plaza in Chester.
Excellent, attentive & helpful staff.
Excecutive lounge was nice, but could be bigger
Executive room was not quiet due to adjoining door.
Executive room appeared no different from standard room
Expensive parking, when you can see it cheaper from the room window.
Wi-Fi not complimentary (and expensive)
No attempt for glass recycling in executive lounge
Black-out curtains did not.
Aspects of room dusty
Loo roll was the cheapest available.
May 12, 2013
Rated 5.0 out of 5.0 by shazza64 Location was very good.
Had a brilliant time would stay here again. Staff excellent in all departments.
May 12, 2013
Rated 5.0 out of 5.0 by CDM72 Excellent hotel
Arrived with my wife earlier than the scheduled checking in time but was told by the very helpful receptionist that the room was not only available but we had been upgraded to an executive suite! and a complimentary bottle of wine too! The room was exceptionally clean and spacious and being a very fussy sleeper, I found the bed very comfortable. The extra touches in the room including the lavender spray, chocolates, bottled water & dressing gown all added to a top class stay. This was further helped by the both knowledgeable and efficient staff in the bar on the local area and cocktail bars we could visit. The spa was fab and the staff were helpful and it was clean and had excellent facilities. This was all topped off by an amazing breakfast with lots of choice, nice customer service and pleasant dining area. We're already looking at when we can have a return stay and would recommend it to all our friends and family!
May 10, 2013
Rated 4.0 out of 5.0 by Gavinc73 Nice hotel...parking is a disgrace.
Negatives: if the main parking area is full, the overflow is hard to find, difficult and dangerous to drive around and if you don't have the ticket properly in your windscreen, it costs you a £25 fine!!
Positive. Nice bar, with good bar food. Massive beds!
May 10, 2013
Rated 5.0 out of 5.0 by thelovebug great location
the hotel was well situated for the centre shops,racecourse and bars,the staff were very helpful and pleasant and the rooms were clean and comfortable,would definitely stay here again
May 8, 2013
Rated 4.0 out of 5.0 by Bullers Great place, just improve the breakfasts!
Had a 2 night stay end April with 3 other couples. Location, ambience and staff were excellent. Let down a bit by two things - both surely fixable. What's the point of a controllable radiator in the room if heat is pumped out regardless by the pipes passing through? Might be okay in January but not late April! And please improve the quality of the food at breakfast.
May 4, 2013
Rated 5.0 out of 5.0 by chinaman10 Top Notch
I've stayed here 40+ days cumulatively and I can honestly say this is a great hotel. Staff is superb, very polite and very attentive to guests. Service is top notch, always willing to help. Good breakfast and all day menu. Centrally located in Chester so can easily walk to anywhere in town. Room are good but an upgrade wouldn't hurt. Wifi drops intermittently so might consider improving this.
May 1, 2013
Rated 4.0 out of 5.0 by TerPa Good location
Good central location, car park good although I think the charge should be integrated with the hotel price. Lovely breakfast. Only sorry we didn't have time to use the pool!
April 27, 2013
Rated 4.0 out of 5.0 by Kidfreebreak Lovely spa and helpful staff
We had a lovely weekend away. Spa was excellent and we had the full treatment with facial and massage. Breakfast was gorgeous. The only thing we could fault was temperature of the room which was too hot even with the air con on.
April 26, 2013
Rated 5.0 out of 5.0 by Archie1 Anniversary Weekend Break
My wife and i bookesd the hotel for our wedding anniversary weekend, from the moment we arrived the staff were very helpful and welcoming. before we arrived i phoned and asked if i could have some champagne and flowers put in the room for a surprise for my wife on our arrival, which the staff did with no fuss at all, the flowers were stunning. The room was very comfortable and overlooked the race course which the staff did for us as it was our anniversary, nice little touch. We have already decided to go back and stay for our anniversary at the Crowne Plaza next year as the experience was so enjoyable.
April 26, 2013
Rated 4.0 out of 5.0 by exploder Nice place to stay
Stayed at this hotel a few times before and would not look anywhere else.
Good location and good service
Wish they would fix the noisy doors on the Lower Ground level!
April 23, 2013
Rated 5.0 out of 5.0 by StephenW Great weekend
Needed a quiet relaxing weekend to re-charge batteries. Got great service; good facilities; and good food. Staff were very friendly and efficient. Good value also. Good location
April 23, 2013
Rated 5.0 out of 5.0 by RHiltonJones Exceleent service and good value
We stayed for the one night in Chester and went to the zoo the following day. Big savings on the room and zoo package highly recommended. Great location easy to find and ammeneties were first class especially the pool which we all enjoyed without costing another penny. Breakfastt was su[erb ad set us up for the day. Definately return to this great hotel. Hotel was a bit on the warm side at night even with the heating turned off minor niggle
April 12, 2013
Rated 5.0 out of 5.0 by melanoochi Fantastic staff Make this a great hotel
Had a lovely stay; Staff made us welcome from the start; room was lovely; Late check out was a massive plus and the location is perfect for a night out in Chester> Bit pricey for every time but for a treat, fab!
April 12, 2013
Rated 4.0 out of 5.0 by Sarah118 Execellent Easter Break
My family and I have recently stayed at the Crowne Plaza Chester, which we all thoroughly enjoyed. We stayed on the all inclusive package, which was a fantastic deal. The staff coiuldnt do enough for us; they were polite, obliging and very helpful. The kids particularly enjoyed going in the pool, which is ideal for children. I would recemmend this hotel to any family, its fab!
April 8, 2013
Rated 5.0 out of 5.0 by LadyJD Great Location
Almost in the middle of Chester this hotel must be hard to beat. Within easy walking distance of shops, restaurants, race track and the beautiful Chester city walls. Breakfast was outstanding as was the service. Our special dietary request was catered for without any problem and in fact with a smile. We had some treatments in the Spa that were a very special treat. A truly lovely 3 night break that could not be faulted. Would certainly return and recommend.
April 7, 2013
Rated 5.0 out of 5.0 by ShropshireLass Excellent friendly and helpful staff
Lovely clean well-maintained hotel filled with such wonderful helpful staff for whom nothing was too much trouble. I stayed with a large conference so the hotel was full and VERY busy and yet the staff were unflappable, always smiling and looked happy in their work. For a large chain hotel, this one had an individual friendly happy atmosphere rather than the usual polite but uninspiring corporate feel. I would definitely recommend and would love to stay again (if only I didn't live so close that only a conference could really justify it!). Only disappointment was the swimming pool which is small.
March 31, 2013
Rated 3.0 out of 5.0 by asillyintellect Not impressed
Frequently understaffed and an overpriced conference meal which was poorly managed (late, less than 10 waiters for over 200 people, not very tasty or value for money, the whole meal took to long to serve and while waiting for coffee (either because it was not ready or because they had different priorities) the staff decided to pick up the dirty dishes of people who had left and when I asked for my coffee I had to wait 10 minutes further). The hotel was clean and suitable for the conference however. I am surprised I was sent a feedback form to post online as I turned two feedback forms in with many of my comments, many negative. Perhaps they are so honest they want me to post them?
March 30, 2013
Rated 5.0 out of 5.0 by Chris35 Relaxed, comfortable and great service
My stay at the Crowne Plaza was for a conference being held there. Facilities were excellent and without exception the staff went out of their way to be helpful, welcoming and friendly. Nothing was too much trouble. A very pleasant stay.
March 30, 2013
Rated 3.0 out of 5.0 by RCHunter Great staff but very "tired" bedrooms
The staff at Crowne Plaza Chester have been well trained and are extremely customer-focussed while also being friendly.
I have stayed at this hotel many times over the past 3 years.
The location of the hotel is very convenient for all the town centre restaurants, shops etc.
On the negative side the bedrooms are poorly furnished by today's standards and the sitting chair is often permanently soiled. I have written to Crowne Plaza previously regarding this complaint but have never received an acknowledgement.
March 27, 2013
Rated 5.0 out of 5.0 by Rumpole Central City Location
First Class Hotel in a Central location easy walk into Chester town centre.
Extremely helpful staff I highly recommend this hotel
One comment the steam room by the pool was out of order the day I stayed. I think they should have a sign stating why the steam room is out of order and how many days they have waited for this to be repaired. This would show how open and honest they are and I believe encourage them to make the repair.
Otherwise another perfect stay
March 22, 2013
Rated 5.0 out of 5.0 by Lindaliz Great Situation In Chester
This was probably our 4th or 5th stay at hotel. Everything was as expected - comfortable room, good leisure facilities and excellent location.
The only thing to spoil our stay was the absence of robes in our executive room and a poorly stocked mini-bar. We mentioned these problems at reception at about 7.30pm as we left for a meal out and were promised that they would be rectified. On returning later, the robes had been delivered but sadly, the mini - bar had not been re-stocked. We only had 2 bottles of wine, one bottle of water and a chocolate bar.
It is not the service we expect when staying in an executive room.
March 22, 2013
Rated 5.0 out of 5.0 by Taff1968 Overall Service
From checking in through to checking out the following day, the staff I encountered always greeted me with a smile and a warm welcome.
The staff were extremely helpful and at all times and conducted themsleves in a pleasant and professional manner.
Should I need to stay in Chester again, I will choose the Crowne Plaza over any other hotel.
March 21, 2013