Rated 4.4 out of 5 by 159
Rated 5.0 out of 5.0 by pottery159 great location in a lovely town
Excellant location , short walk into Chester . Very helpful and friendly staff .Rooms well furnished and a good size.
March 20, 2013
Rated 4.0 out of 5.0 by GWR60 Good base for a visit to Chester
Very friendly welcome.
It has all the amenities you will require during your stay and is very well situated, being only a couple of minutes walk from all the shops and places of interest in the city center.
The only drawback is the limited on site car parking, a couple of times I have had to use the nearby NCP.
March 18, 2013
Rated 5.0 out of 5.0 by Talla Chester Crown Plazza
One of the best hotels I have stayed in. Spacious rooms and layout. The decor was just stunning in a grand way around the bar and restaurant areas. The staff were absolutley brilliant.
The hotel is situated literally a stones through away from Chester's famous shopping area so carrying christmas presents back was no issue at all and we made 2 trips on foot into the town centre. Look out for a busker with a violin in the main shopping area as this will probably be the world renowned Ed Alleyn Johnson. We saw him on our last trip and that just topped of a brilliant weekend.
March 12, 2013
Rated 5.0 out of 5.0 by GOJ48 A good stay
My Five nights at Chester Crowne Plaza were very comfortable. I could not fault the room or bathroom. Breakfast very good apart from the day my poached eggs got lost which was quickly resolved. Had a package including dinner with a good choice on the menu. I enjoyed the stay and as the hotel is in the centre of chester so did my wife as Chester is good for shopping.
March 7, 2013
Rated 3.0 out of 5.0 by okeydokey Parking issue
My husband and myself had looked forward to this weekend away as booked by our daughter as a present. She had paid for the whole weekend including car parking. On arrival there were no parking spaces in the hotel car park. We were given a pass to put in the car window and told to park in the short stay car park. We did this and being a Saturday it was quite busy. We proceeded to park the car and the car parked in the adjacent bay was over the white lines. This gave us no alternative but to go over the lines ourselves. You can image how furious we were on Sunday morning to find that we had been issued with a £50 parking fine. This, on top of the fact that my daughter had already paid £15 to park, put a total dampener on the weekend.
I also wish to say that on the Saturday night I requested a bathrobe and had to wait 25 minutes before this was received.
I put the lights on which illuminate the underside of the bedside cabinet and the carpet was dirty, very, very dusty.
The cooked breakfast on both Sunday and Monday morning was cold. There was plenty to choose from but a hot breakfast should in fact be hot.
Out first experience in Chester was spoilt by the fact that we now have a £50 fine to pay, the first my husband has received in over 40 years of driving. (The hotel did refund the £15.00 car park cost but the weekend was still spoilt by having received the ticket)
March 5, 2013
Rated 5.0 out of 5.0 by shaumus Excellent
Stayed for a night with husband before he went off on his travels.
Hotel very clean and in an excellent location, main shopping area just a few minutes away.
Staff very friendly nothing too much trouble.
We chose an executive room which allows you to use the Club Lounge, serving canapés and drinks 5-8pm. This was ideal because we could have a few canapés to stop hunger pangs before our evening meal (9pm).
This is our second visit and we will be visiting again.
February 24, 2013
Rated 4.0 out of 5.0 by justnippingout Birthday stay in Chester
We both enjoyed our stay tremendously. After initial confusion over the parking the Reception staff were excellent as were the facilities. We enjoyed the leisure facilities and the night life that Chester had to offer, just 5 minutes away!
Look forward to staying again.
February 20, 2013
Rated 4.0 out of 5.0 by martincr Over Charged
We have enjoyed many nights at the Plaza and always enjoyed our time at the hotel. sadly ! following our latest visit i recieved a bank statement informing me that I was now overdrawn and would be charged for the service? After investigating the causation of my overdraft I found the hotel had overcharged my account. When i got through to the accounts team, I recieved no apology and was informed that my monies would be repaid into my account within 5 day's. I did explain the problems i now faced with my bank but was informed " that was your problem" sadly i do not know if I can trust the staff at the Plaza to manage my finances correctly and will have to have a long think about returning.
February 18, 2013
Rated 4.0 out of 5.0 by Bell66 Lovely hotel
We have stayed here on many occasions. The hotel is in a central location so walking to the city is a few minutes away.
The reception staff are very nice and nothing is too much trouble. All the staff are always happy to help.
The rooms are very clean with a good size bathroom & comfortable beds.
One down side the last two times we have stayed breakfast has been a problem. There is not enough staff walking & therefore tables are left with dirty plates. This also means you have to wait for a table. Good choice of breakfast & the chef cooks alternatives such as omelettes very nice. All the staff work very hard just more needed including a staff member to re-stock rather than the manager trying to do it.
Look forward to our next visit.
February 18, 2013
Rated 5.0 out of 5.0 by Bigred09 Weekend Break That Really Was
My Wife and I booked a weekend break here planning to combine a weekend break with a reunion with old friends.From the moment we arrived we were made to feel welcome by the very polite and helpfull receptionist. Our room was comfortable and spotlessly clean and ,after going out for a short walk,we went into the club lounge for canapes and drinks. The lounge was cosy with a good atmosphere and a good selection of drinks and nibbles which were frequently replenished.That night we ate in the hotel restaurant (Silks)and were impressed by the choice on the menu and by the food and service itself.we were also impressed by the hotel`s late weekend breakfast- served till 11.30 Sat+Sun. My Wife had used the pool.sauna etc and had commented on how clean both the pool and changing room areas were. Then Sat evening was when our weekend took a turn for the worse and the hotel staff came into their own.On our way out my Wife fell breaking and dislocating her elbow.After spending many hours with her at the Countess of Chester hospital I returned to the hotel tired and upset by myself at approx 1.30 am.The night receptionist was most helpful,arranging for the sandwiches I had ordered to be waiting for me in the bar while I took my Wifes things back to our room.The barman himself was a great help offering sympathy and support.The same thing can be said about the staff at breakfast-very helpful.We had already been given a complimentary late checkout at 2pm but the receptionist,who was already aware that my wife had undergone surgery and was still in hospital, kindly offered to let me keep thed room and car parking space until 6 pm if it would help. I had already packed the car up and had arranged to visit friends while waiting to hear if my wife could come home, but her offer was very much appreciated. I would like to pass on my thanks to all the staff at the Crowne Plaza, Chester for their help and support during this time. We will definitely return when my wife`s arm has healed. Thanks again.
February 16, 2013
Rated 4.0 out of 5.0 by BeckyE Family stay in Chester
I booked 2 rooms for an overnight stay for my husband and I and our daughter, husband and 2 small children. The king-size bedrooms were just what was needed - plenty of room for our daughter's little ones, who like to share the bed with them. We booked the dinner, b&b rate and were quite happy with menu offered. The restaurant was child-friendly, with the children's menu FOC when eating from set menu. Breakfast was good, with plenty of choice and available until 11.30. Reception staff very helpful, offered travel cot if needed for children. We also enjoyed using the swimming pool and sauna.
February 16, 2013
Rated 5.0 out of 5.0 by Brengee Wonderful staff, Lovely Atmosphere
Stayed for two nights, very comfortable room with good amenities. Hotel had a very pleasant atmosphere. Didn't dine in but made use of the wonderful spa (highly recommended).
All of the staff we encountered were polite, friendly and very helpful.
All four in our party thoroughly enjoyed our stay and we all await the chance to return. Thanks for a lovely weekend.
February 15, 2013
Rated 2.0 out of 5.0 by lenny3 good hotel, poor reception staff
i live in hotels around the country fourtysix weeks of the year so feel reasonabley qualified to comment, something i do not normaley do but on this ocasion i felt the need to, i stayed here for two weeks buisness required it to be the case and i have not recently stopped at a hotel where the receptionist's mostly from a country other than england are so full of ther own self importance they seem to have totaley forgoten that they are there to help and assist there guest's not these ladies if you should make the mistake it would seem as i did and that is to book by a third party like me last minute .com you could not be allocated premier points or even have the room you booked because they did not deem it fit or reasonable to do so i could say a great deal more but won't other than saying on my last evening before check out i witnessed yet another dispute with a receptionist and guest that got very unpleaseant for both parties concerned pureley because the receptionist concerned had forgoten what she and her coleagues are there for and are employed to do and that is to give a service to the (paying) guest that stay at (there) hotel, would i stay at this hotel again absolutely not perish the thought definateley no, no, no, there's plenty of choice around chester without having you stay spoiled by stayig at this place urgh,
February 10, 2013
Rated 2.0 out of 5.0 by Ned67 Past its Sell by Date
My wife and I stayed for a weekend at the end of January. We were allocated an upgrade to an executive suite, beware, they are at the extremities of the building and are cold and dowdy. The deal was for a bed and breakfast package in an executive room., However, we were told on checking in our breakfast must be continental, taken in the executive lounge. This came as a surprise as there was no mention of this on their web site. Upon mentioning our dismay to the duty manager on the second day, we were given compilmentary breakfast vouchers. Adding to our feeling of being second class guests, but welcome. In our room 339 the central heating was not controlable. As it snowed on the Friday we contacted reception several times requesting the issue be addressed. I must say that the stories from reception why the heating was as it was were bizarre, nevertheless a duty manager called out maintenance who rectified the problem. The staff are the redeeming feature of this hotel. I could write negative paragraphs of this hotel, but to be fair, it is old and needs refurbishment (I had to insert toilet paper in the space between the window and the frame to stop draught and noise, bathroom towel rail bar fell off, toilet seat loose ...) I think the staff tried to make our stay pleasant and to a degree, succeeded, but for them it would have been a nightmare.
February 3, 2013
Rated 4.0 out of 5.0 by johnh66 overall lovely hotel
stayed here in january,
the staff are first class and very friendly especially in the dining area.
the rooms are very clean and nice and the location to the city centre is second to none. overall the hotel is excellent and the bar prices were not really different to the local city centre pubs.
February 2, 2013
Rated 5.0 out of 5.0 by MikeCBa Welcoming, warm and friendly; my favourite place to stay
We stayed for 5 days over New Year 2012, and we much needed the rest and the comfortable pampering after an arduous and stressful time throughout the prior year.
We've stayed many times before and the hotel is always consistently excellent; we are always greeted politely and it may well be a good marketing ploy, but the staff know us the moment we walk through the foyer. That is always the start to a great break, it makes you feel welcomed, special and individual.
We stayed on Club level 4, where there is much peace and quiet to be enjoyed; even on New Years eve with the whole of Chester celebrating, our family had no troubles or problems with any noise whatsoever.
In fact, the whole evening of New Years eve was a joy with the various functions guests paying lots of attention to our 2 young sons, it felt a very happy, welcoming and joyous place to be and made for the most memorable New Year we have enjoyed for a long, long, time.
The rooms [on Club level, anyway] are always spotlessly clean and are contemporary and spacious, and are so relaxing....it really is a pleasure to stay here.
The bar and restaurant staff are always willing to go that extra yard for you, nothing seems too much trouble; I witnessed a slightly inebriated elderly member of the public insulting and berating a member of staff, causing trouble for them when there was no need to and yet the member of staff was polite, professional and conciliatory when really they should have not tolerated-for a moment-such behaviour. That imbues good feelings, you know that you will be treated well if there is even the slightest of problems.
Extra marks for Chris and Magda, Wayne and the other reception members of staff whose names I did not catch; Chris has been welcoming us for 2 years now and it was his initial welcome there that has made us return time after time. They all are an asset to the company.
I'd recommend to anyone [and I do....we've had loads of friends and family visit here since we started staying here] that you visit and choose the club level, as a special treat for yourself and your family; between 5 and 8 PM, the family group can use the facilities of the main bar, under club 'criteria' and that is a real bonus, as there is so much space for the children to sit and eat.
I can't wait to go back and our family always talk about the next time we are going.
Thank you to all the staff, for making some great memories and happy times for us.
January 24, 2013
Rated 5.0 out of 5.0 by daggreen Consistently Great Service
As a frequent traveller through work, I find myself ensuring that my stopovers include the Crowne Plaza Chester as it truly is a great place to stay. On arrival, I am almost always greeted by name, as a priority club member (Platinum) I am almost always upgraded, and the rooms are spacious, modern and comfortable. I often use the room service option and the food is consistently good, delivery is quick (normally around 30 minutes), food is piping hot and service is always with a smile.
The hotel is in a great location for town and there is an onsite (chargeable) car park which I have always managed to find a space in.
I stay in hotels around 20 times a month around the country and I can honestly say that the Crowne Plaza Chester is my undoubted favourite as a home from home.
January 23, 2013
Rated 5.0 out of 5.0 by rtl34 Brilliant!
From check in to check out, we had an absolutely fantastic stay here. Stayed with my mum and my two children (aged 5 and 3) and the provision for the children were great. I can't wait to return to the hotel and I would have absolutely no hesitation in recommending you to stay here.
January 21, 2013
Rated 5.0 out of 5.0 by green1 Excellant service
Our stay at Crowne Plaza Chester was faultless, except for the noise by guests in the room next door briefly. The hotel was clean throughout & the breakfast was excellent,. restaurant well laid out service area clean and tidy, staff were attentive. We would stay there again!
January 19, 2013
Rated 5.0 out of 5.0 by Jayne10 ideally situated with all the conforts.
We booked the Crowne Plaza due to where it was situated which was within a five - ten minute slow steady walk from the town centre. The hotel had all our requirements along with comfort. The rooms were spacious and well equiped although a little to warm for me during the night as i had to open the window cause i didn't want the noise of the air con, but that was my own personal opinion. We were a party of 6 and we all enjoys our family get together. Breakfast had plenty of choice and was really nice. checking in and out very easy and all the staff very friendly and helpfulll. would deffinately stay here again.
Thank you very much Crowne Plaza.
January 17, 2013
Rated 5.0 out of 5.0 by chick w/e in chester
walking distance to shops and bars , excellent all round hotel
January 16, 2013
Rated 4.0 out of 5.0 by Rachghytdcfefg Good room and facilities, let down by detail.
Booked in executive room, giving access to executive lounge. Unfortunately bottle openers were of a poor quality and bent instead of opening bottles.
Booked for dinner, but was given a £46 limit for two people.
Room comfortable but hot.
On the plus side, clean and tidy, staff very helpful and friendly, great location, breakfast plentiful.
January 8, 2013
Rated 5.0 out of 5.0 Best UK Hotel
The staff and service and comfort and warmth provided by The Crowne Plaza Chester is simply the best in the UK.
I have stayed at many hotels for work and for pleasure and have been recommending this hotel to anyone who will listen.
Keep up the good work cant wait to come back.
January 8, 2013
Rated 4.0 out of 5.0 by Mk74 Extremely friendly and helpful staff, good location
Stayed in hotel with husband and two children on 30th December for my husband's birthday. We had booked an executive room as a treat however found out on checking in that there were restrictions regarding the children using the club lounge at certain times. We appreciated these restrictions however it would have been useful if these has been stated prior to booking as most likely would not have went for this option. This aside we had a very good stay, a lovely evening meal in Silks restaurant enjoyed by children and adults alike. Staff in all areas of the hotel were extremely helpful and friendly at all times. Great location, walking distance to town centre and convenient parking.
January 5, 2013
Rated 5.0 out of 5.0 by synergyz enjoyed it and love going back there
i had the champagne package, and all was in order, used the spa and the treatment was nice and the girls in the spa were very very friendly and made me and my partner feel very relaxed and very welcome.
had a club room and think the bed should be a king size.
all in all love chester, love the crown plaza and will be back very soon
January 4, 2013
Rated 3.0 out of 5.0 by jbdiggerman Well located, clean, dissapointing service
My wife and I stayed here for 2 nights at the end of December as a treat. The check in was swift, the receptionist spoke so quickly we had to revisit the reception to ask what had been said. We booked an executive club room which was disappointing for the following reasons; the bed was a small standard double and the quilt barely covered the mattress. There was only one dressing gown despite being a double occupancy, there was no room service menu, complimentary drinks consisted of only water, tea, coffee and only one chocolate sachet provided over 2 days. A cup handle and the pedal bin in the bathroom was also broken, minor points I know but not expected of an executive class room.
The executive club (1700-2000 hrs) was good, though the room is very small and many patrons walked out due to limited seating. On the first night the canapés and wine ran out 10 minutes after the club opened and were only restocked once, on our second night they were restocked more regularly. Also disappointing to find out late into our final night that executive guests could get similar drinks free from the main bar. I paid for dinner bed and breakfast in advance with a dinner allocation of £46 for two and decided to try the special offer of two dine for £29.99 including a glass of wine. On being served I was told by the head steward (John) that I was not entitled to this offer and would have to pay an additional £9 for the two glasses of wine, meaning I would have paid £55 for the same offer that anyone else would pay only £29.99. The heated discussion that took place put a very sour end to our stay. We would not stay again.
The hotel is clean, it is really well located for the city centre, the meals were very good and most staff were excellent. We thoroughly enjoyed the spa facility and would recommend the experience.
Overall some refinement and attention to detail is needed for it to be rated any higher by us.
Room Tip: Don't pre-pay for dinner as it can be more expensive than just turning up. Get to the executive...
January 4, 2013
Rated 5.0 out of 5.0 by Rachel702 Wonderful stay
This was my first time visiting Chester. I had booked a night away with my other half for this birthday. Upon arrival we were advised a complimentary bottle of wine would be sent up for the birthday boy which was a lovely touch.
The room was spacious and really clean although rather warm!! We had some drinks in the hotel bar before heading out for a meal at the Hickory Smokehouse.
The hotel is ideal for those wanting somewhere close to town as it is a two minute walk from the shops and bars.
Throughout the stay, all staff were polite and courteous and nothing was too much trouble.
I am planning on returning to Chester later in the year and will definitely be staying here again.
January 3, 2013
Rated 3.0 out of 5.0 by mattsday Hot but comfortable
We were visiting family over the Christmas period and settled on the Crowne Plaza as a good balance between comfort and luxury (not to mention points!).
Upon checkin, we were upgraded to an executive room which was pleasant, but had to pay extra for access to the club lounge. Seeing as it was Christmas, we went for it.
The room was clean and comfortable, but nothing special. The club lounge, however, should take a serious review. There were dirty glasses and cups all over the place and no staff around. The bar part is only open at certain times and expect (in our case) a lot of drunk old men. We counted at least four broken glasses one night.
Breakfast in the lounge was, in contrast, dead and I was the only one there when it turned up 30 minutes later than advertised. It was pleasant enough.
My major complaint however, aside from the club lounge, was the room heat. The air conditioning didn't work very well at all and even with the radiator off, hot water pipes going through the room made it a furnace. The window did no good either. I had very, very poor sleep. There is no excuse for a hotel room to be too hot or too cold in my books.
January 3, 2013
Rated 3.0 out of 5.0 by TG01 Christmas 2012
We had returned to Chester as we had enjoyed last year but were dissapponted in a couple of areas.
After a night out we called at the car for a couple of glasses of Prossecco and could not believe after 5 minutes of searching there was none, I understand the demand goes up at this time of year but could not believe the bar manager had not ordered to the expected increase. Eventually wew were offered some Cava but then the young lady serving then asked me if I could open it as she struggled with openeing bottles of fizz!!!
The room was also very hot during the night depsite me turning off the radiator before we went out for the evening and leaving the air conditioning on all night. Did not expect to require the air conditioning in the North of Englabd on the 27th Decenber???
So overall not a great experience and not what i expect from a Crowne Plaza!!
January 3, 2013
Rated 3.0 out of 5.0 by surreytraveller comfortable, shame about the breakfast
Arrived at a busy time, Saturday before Christmas just about found somewhere to park. Others not so lucky, well appointed rooms, ridiculous charge for wifi and breakfast was a huge disapointment. We were possibly the first down for breakfast as we had a long drive ahead but were greeted with cold solid fried eggs, crisp cold bacon, lukewarm beans and stone cold sausage, the loud music blaring out seemed to be for the benefit of the staff. sorry at these prices just not good enough.
January 3, 2013