Rated 4.4 out of 5 by 159
Rated 5.0 out of 5.0 by sexylady weekend suprise
I booked your hotel as a christmas suprise for my husband, we arrived on the 14th December 2012 and left on the 16th and from start to finish our stay was fantastic, I couldn't have picked a better hotel, it was perfectly placed close to the beautiful shops and pubs just a walk down a small allyway at the end of the road and you had stepped back in time. The hotel was lovely immaculate, the staff were friendly and helpful. The room was perfectly clean well stocked as was the bathroom, the pool and steam room great for a morning swim and chillout. the breakfast was great and the bar staff very friendly. We will be going back again and would recommend the hotel to others.
December 20, 2012
Rated 4.0 out of 5.0 by Nige21 Staff performance +
The Staff at the Crown Plaza. really make this Hotel stand out from the rest.
Location in the town of Chester is good too.
But charges for WiFi expensive.
December 20, 2012
Rated 5.0 out of 5.0 by nosher Excellent from start to finish
I have now stayed twice this year at Chester and will now be visiting as often as possible. The whole experience from start to finish is unbelievable. The staff at reception to welcome you are really friendly and make you feel at ease straight away, the bar staff look after you with a friendly smile and then the restaurant staff are very helpful and friendly with nothing being too much trouble. It is because of Rachel in the restaurant that we came back and took my family for a pre Christmas break. She is one of the best waitresses that I have had serve me in all the hotels etc that I have stayed at.
December 18, 2012
Rated 2.0 out of 5.0 by DanielMadrid Services and Benefits
The benefits and services of the hotel offer is below expectation.
December 18, 2012
Rated 5.0 out of 5.0 by NMcK Works Xmas night out
Hotel was great,clean tidy great room with all you could need for my one night stay.
Went to Chester for my works night out and this was In the town centre with no worry of being to far from it all.
Upgraded to the exec room and a bottle of bubbly in the room was a great start to the night.
Checked in at reception fast and easy staff all friendly and more than welcoming.
Take advantage of the overnight car park with fee,it's worth it when you check out the following day you can go back into town for the afternoon for a bit of a walk around.
This is the 4th stay at this hotel and once again it hasn't let me down.
December 17, 2012
Rated 2.0 out of 5.0 by Don44 Room not as described
me and my wife stayed at the Crowne Plaza Cgester for one night on Friday 7th December 2012, Overall the hotel was ok but I feel disappointed that I was mislead when it came to choosing the room, I was in two minds whether to book the 'Standard' double or the 'Executive' double, when I discussed the variations in cost and extras with reservations I was told that all Executive rooms had views over either the Welsh Hills or Chester city centre, me and my wife knew it would be dark by the time we arrived but thought it ould be nice to wake up to either of the views as described by reservations so we decided to go for the 'Executive' double, when we woke the following morning in our executive room needless to say we were very disappointed to find the only thing we could see from our window was various flat roofs from different parts of the hotel along with a multitude of vents sticking out of them, not one incling as to a view of the Welsh Hills or the City centre, to my mind anything that is stated that makes you make a decision one way that you wouldn't have otherwise made is misleading, I reported this to the asstant manager Magda who promised me that she would address this and come back to me with an answer/feedback, we are now on the 17th December and still no response so whilst the hotel was ok the overall experience has been very disappointing.
December 17, 2012
Rated 5.0 out of 5.0 by TONYONE Only one fault
Everything was good, only complaint was the excecutive lounge canapes were a big let down.
Better choice of food required ?
December 15, 2012
Rated 5.0 out of 5.0 by Redack A Great experience
We have stayed at this Crown Plaza a number of times and
the service, the rooms, the food, and the Staff have always
been first class.
The choice and quality of the food has been exceptional the position of the Hotel in the centre of Chester is excellent.
with Car parking available
December 15, 2012
Rated 4.0 out of 5.0 by Timdmc Very good a few small matters to excel
only moans - 1) producing toast is heartbreakingly slow and frustrating -many folk were throughputting their toast 3 times to complete cooking. also you only had one machine -really not good enough.
2) a feather pillow would have made a real difference to my sleeping - I asked the chambermaid but was informed that none was available.
3) long queue on Sunday morning to checkout just to pay for 2 papers and parking.
4) on parking it would be really nice to be able to offset points against the parking charge(which I really hate paying as an extra.Could this cost not be included in an upgraded room charge it would feel so much better)
I would like your feedback or response please stay -- was 6-9 Dec - Chester
December 14, 2012
Rated 5.0 out of 5.0 by Tinwa Great hotel
This hotel is great, it is in the centre of Chester, we stop here on a regular basis. The staff are so good, kind and very helpful. I like the facilities, it is lovely to be able to use the gym and the pool is always a pleasant temperature. I really recommend this hotel.
December 14, 2012
Rated 3.0 out of 5.0 by Rabi Not value for money (based on stay Friday 7th December 2012)
We stayed in a Club Room with use of the Club Lounge. The choice
of drinks in the evening were very limited and the "Canapés" we're
pathetic (tasteless), and had insufficient seating and tables for the number of guests in there. The bedroom was exceptionally hot even with the air.conditioning on, resulting in a very poor nights sleep. Breakfast food choice and presentation was likened to what we would believe to be that of a two star Spanish hotel, and certainly not of the standard we have experienced at other
Only highlight of the stay was the Club Room hostess who did a
brilliant job under difficult conditions.
December 14, 2012
Rated 5.0 out of 5.0 by bessy Lovely weekend break
This is our second visit to Crowne Plaza Chester we returned as we enjoyed it so much last year and was not dissapointed this year . The room was perfect the bed was huge . The staff very friendly and food fantastic . As this hotel is in the town centre it was perfect for our chirismas shopping trip . We look forward to our third visit very soon.
December 13, 2012
Rated 5.0 out of 5.0 by faithbears Spa treatment benchmark
I was booked in for the Time Out package of 60min massage and a 60 min facial. Hannah was to be my therapist for the full 2 hours. We chose the right aromatherapy for me (jasmine and ylang ylang) and then Hannah got started. A full body massage which was then immediately followed by 60min facial. Hannah never left the room which along with the soft background music maintained the relaxing atmosphere. During the facial, when the lotions and potions were doing their work Hannah was giving me hand and arm massages or scalp massages, IT WAS PURE BLISS for me.( I have previously had facials where the therapist leaves the room when the masks are doing their bit). Hannah has set the benchmark for all future treatments for me wherever I go to have them. Thanks Hannah for a wonderful experience.
December 10, 2012
Rated 1.0 out of 5.0 by susie27 too hot
Room at 21 degrees, too hot to sleep. Air con not working, housekeeping brought up a fan and opened the window but the noise from outside of the traffic and wind/rain plus the fan noise didn't help the sleeping. Terrible night, woke up drained. Small discount offered at checkout and accepted but a move to another room which was cooler would have been more appreciated.
December 9, 2012
Rated 5.0 out of 5.0 Service
This Hotel offers a great location excelent rooms and a very friendly reception by all the staff.
December 1, 2012
Rated 5.0 out of 5.0 by Hughg35 Great hotel
This is a very comfortable hotel and it is well-situated. However, its real asset is its wonderful staff. Also got a great deal DBB for two for £70.
November 30, 2012
Rated 4.0 out of 5.0 by PGTips Excellent staff
What the hotel lacked in character was more than made up for by the very friendly and helpful staff who were genuinely keen to assist.
November 27, 2012
Rated 4.0 out of 5.0 by Marg60 Convenient
Nice comfortable bed clean and convenient . Would come again if visiting area.
November 24, 2012
Rated 5.0 out of 5.0 by loobers a real gem!
Just had our third stay here. It's so conveniently located and after a hard day's shopping /sight seeing we love relaxing in the pool and club lounge. We love coming to Chester and we wouldn't stay anywhere else now that we've discovered this hotel. We recommend it to everyone!
November 23, 2012
Rated 5.0 out of 5.0 by liseyloo A Quality base to see Chester
From the booking service from staff was courteous, professional and friendly.
When we arrived check in was easy and all facilities were outlined to us.
Our room (standard double) was spacious, decor was modern and the bed comfortable. Towels and toiletries were plentiful and it was great to return to the room after shopping all day. The walk into the centre of town (Chester Rows) took about 1 minute
Breakfast was fantastic; I recommend the freshly prepared omelets We made regular use of the pool and facilities again apart from their being no shower gel in the ladies changing room I have no complaints.
I have no problems recommending this hotel, and it is somewhere that I would stay again. In fact I would now look at other hotels in this chain as it represented value for money to me.
November 18, 2012
Rated 5.0 out of 5.0 by Ally1 Faultless from check-in to checking out
There were four of us ladies staying for a shopping break, staying in twin rooms. From the start we found the hotel itself was impressive and in an ideal location for our needs.
The receptionist was very welcoming and friendly, giving us all the information we needed without asking for it. In fact we found all the staff we encountered to be polite, helpful, and always with a smile......which makes a big difference.
Our rooms were a good size, clean, and very comfortable without any traffic or public noise.
We ate in the hotel on our second night and were very pleasantly surprised at the reasonable price and excellent quality of our meals.
Without a doubt we can't recommend this hotel highly enough and will definately stay again in the future.
November 17, 2012
Rated 4.0 out of 5.0 by Vron61 Typical Crowne Plaza
The interior was opulent and stylish, pity about the exterior which looked like a multi-storey car park - in fact, I think it was...
Pool, Jacuzzi and steam room all good, and never too busy. Irksome that I had to swop my £1 locker coin for a key at reception - presumably as a lot go missing?
Convenient walk to town, and just as convenient to get on the inner ring road. We had to park in the overspill car park - why not a sign at the entrance to the hotel car park to say it is full?
Bar and restaurant always busy, waiting about 40 mins for a table on Saturday night - if I had known, I would have booked beforehand. Breakfast good.
Specifically booked the executive floor to allow soft drinks during the day and bar in the evening, but as we had a family room, we had a voucher for free drinks from the main bar instead (valid from 1700 to 2000).
November 3, 2012
Rated 5.0 out of 5.0 by KIT1 Chester shopping trip
although computers down check in staff pleasent and helpful. we were given a double instead of twin but this was rectified immediately.
Enjoyed a good relaxed breakfast and the convenience of the car being near the hotel and shops for decanting our purchases during the day.
November 2, 2012
Rated 5.0 out of 5.0 by Oatcake67 Chester with benefits
My wife and I recently stayed at the Chester hotel and during our stay upgraded to an executive room with breakfast and access to the club lounge
I have nothing negative to say about our stay and every member of staff we encountered were polite and professional.
We had room service at midnight and the food was excellent.
We will definitely be staying there again, and special mention should go to the lady on the priority club check in desk on Fri 26th and Sat 27th Oct. She was very helpful and extremely knowledgable.
November 2, 2012
Rated 4.0 out of 5.0 by William99 .
Bed was large and very comfortable, room was also suitably large.
Breakfast extensive and well presented, a good start to the day. Evening meal menu restricted but good.
Television channels were not great, (BBC1 was London not local) and did not match list in room - did not even match Freeview short list.
October 30, 2012
Rated 4.0 out of 5.0 by Mark81 Excellent Stay
Went for a short break after our wedding, room was lovely and spacious, the club lounge on the executive floor was a nice place to relax and quiet before an evening out. Food at the hotel was superb again (this was our 3rd stay). The swimming pool was never too busy and we could always find plenty of space in the pool, hot tub and sauna. ALL the staff were extremely friendly and polite at all times and we will be returning again before Xmas for some shopping!
October 30, 2012
Rated 4.0 out of 5.0 by Jacqui43 A Night in Chester
This hotel is a good example of what to expect in a quaility city hotel. When we arrived they were very busy (a wedding party). This detracted from the usual excellent portering services - but the very helpful reception staff stepped into the breech and they were superb when alerted to the situation
The hotel was quiet at night (so important) and the vast bed a delight to sleep in. Breakfast was excellent the next morning and the staff on duty impecable.
I would recommend this hotel to all - you wont be disappointed
October 20, 2012
Rated 5.0 out of 5.0 by Jan1954 Superb Stay
I stayed for the weekend with my two sisters in executive club on third floor. We had a brilliant time ! Staff were excellent , from managers to Sam and Jack at the bar, and the girls. Very helpful and made our stay perfect. Breakfast was the best we have had.
I would really recommend to anybody. I shall be staying again and looking forward to it. Thanks all , and see you all again soon.
:):) Jan x
October 19, 2012
Rated 5.0 out of 5.0 by Pk11 Great location, nice stay
We always use the Exec rooms/Lounge and this one was actually a tad above the normal, so was happy with our stay. We were actually only staying to leave our daughter with a free house for her 18th so it was close by. I even used my reward points so a good result
October 8, 2012
Rated 4.0 out of 5.0 by Keavo Comfy, good location
Priority club members are treated well. Its in a great location, easy walking distance to town. Price was a little high. Parking was ample but difficult drive up to roof! Room was very comfy. can recommend if you get a good price for your stay!
October 8, 2012