Crowne Plaza Chester

Hotel Front Desk: 44-1244-899988

Hotel Fax: 44-1244-899911

Hotel Email:

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

Liverpool John Lennon Airport (LPL)

- Distance from hotel: 25 MI/ 40.23 KM North West l

- Leave the M56 at junction M56 J12 and straight ahead into A557 (Rocksavage Expressway) direction WIDNES, NORTHWICH, [A557] RUNCORN, AIPORT. (Runcorn)Continue straight into A533 (Queensway). signposted all the way

Manchester International Airport (MAN)

- Distance from hotel: 35 MI/ 56.33 KM North West l

- M53 J12 take the 1st Exit off the roundabout into M53 direction MANCHESTER via [M56], [M53] MANCHESTER.Leave the M53, and join the M56 at the M53 J11/M56 J15 junction direction MANCHESTER,Leave the M56 and straight ahead Outwood Lane direction follow sign

Chester Railway Station

- Distance from hotel: 1.1 MI/ 1.77 KM North East

- Bear right onto Black Diamond St Turn left onto Hoole Way (A56) At roundabout, take third exit onto St Oswalds Way (A5268) take 2nd exit at roundabout, onto St Martins Way, keep in left lane & at 2nd set of lights turn left & then right onto Trinity St

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- Car Parking Available

- 80 hotel parking spaces. Overflow parking in Trinity Street car park next to the hotel, is on the top floor where barriers operate from 7am to 7pm. There is no access to this floor after 7pm, but you can still park on the lower level of the car park.

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Hotel Highlights

Crowne Plaza Chester's exclusive Chester Zoo package lets you get up close and personal to some of the world's most endangered animals. Call ahead to reserve your accommodation, breakfast, and family tickets to the zoo, (for up to 2 adults and 2 children). The zoo is just 4 miles away from the hotel.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 278 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Very Average


24 August 2014

Car park was full every time I tried to use it. Full of badly parked cars taking up multiple spaces. Checked into the room and the bath had not been cleaned properly, lots of hair! Huge crack in the washbasin, that leaked all over the floor.
Apparently my room gave me access to the executive lounge, well I have to say that in over 10 years of travelling on business this is the saddest lounge I have ever encountered. IHG must be the only 'reward' scheme where platinum members do not get automatic access to the lounge. Paying extra for this was just an insult to be honest. I wont be rushing back to this hotel and I'm now looking for an alternative to stay in the Chester area.

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Mr Coomes


22 August 2014

hotel nice enough but room service got our food orders wrong both nights and even though I paid cash both nights I will still charged for one of them when checking out.

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Excellent hotel!


19 August 2014


We stayed at the Crowne Plaza in Chester for the night with friends even though we all live relatively close. We wanted to spend an evening in Chester. The hotel was a really good choice. The rooms were clean, the beds were comfy and the bathrooms were of a very good standard. we had rooms 222 and 229. The hotel staff couldn't do enough for us. They were polite and recommended a lovely restaurant for the evening meal.
From the hotel it was only a short walk into Chester city centre.
Breakfast was buffet style and the staff again were more than helpful. Extra choices at breakfast were available.
We would certainly use this hotel again, next time we would like to try out the spa facilities.

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If only the jacuzzi worked


19 August 2014


Grotty from outside but really nice inside.
Staff extremely well trained and courteous.
Close to City Centre so did not use the restaurant or bar which would have to match the centre of Chester for variety and price.

Jacuzzi not working, with no warning when booking or at reception and no knowledge of when it would be fixed.

Internet annoyingly inefficient compared to other hotels. I phone kept losing the connection and difficult then to reattach

Would use hotel again tho, with my wife if they fix the jacuzzi

Posted byHotelStaff
24 August 2014
Dear Guest, Thankyou for taking the time ro review your stay with us in Chester. Its great to hear you enjoyed your stay overall & found the team helpful during your stay. It was disapointing to hear that you where not informed about the Jacuzzi being out of order. We did have a sign at reception, however I appreciate it wasnt as obvious as it could have been. I will ensure that next time we have any planned maintenance, that it is more visible to our guests. I look forward to welcoming you back to the Crowne Plaza hotel in Chester Kind Regards Peter Gregory Operations Manager
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