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Rated 4.1 out of 5 by 427 reviewers.
Rated 4.0 out of 5.0 Great room, Outstanding Concierge, Noisy A/C Room was excellent, Concierge was outstanding - very accommodating and helpful. Only complaint is the heating/AC unit in the room was noisy - have stayed at this hotel before and this seems to be true in all of the rooms. July 29, 2014
Rated 1.0 out of 5.0 by Bad experience The entire hotel lobby and the floor above us were under construction during the entire length of our stay. We were checked in by a trainee who had no idea what they were doing and their supervisor was too busy to help them, so check-in took forever. One of the three elevators was out of commission during the entire time of our stay and the wait times for an elevator were incredibly long. The sound-proofing between the rooms was terrible, and we could hear constant construction above us during our entire stay. Housekeeping would take all of our towels and not replace them with any. When we went to check out (which was obvious by our luggage cart going through the lobby) not a single one of the hotel employees that we passed asked us how our stay was or we would've given them quite a list of complaints, but by that time we were just ready to be on the road. We will not be staying at this or any other Crowne Plaza hotel again. July 28, 2014
Rated 4.0 out of 5.0 by Although Under construction Although Under Construction, this hotel has a lot of charm. It really was a great experience. The only feedback would be it is hard to get up and down the elevators at certain times, because it is so busy. But again, overall great hotel! July 28, 2014
Rated 2.0 out of 5.0 by Wished I could've stayed somewhere else It was under construction. When I booked the room months ago, I was not notified that there was upcoming renovations, nor was I informed in any way prior to my stay. It was hot during my stay and the air conditioning was broken. Waited for what seemed like forever with small children for the elevator. Don't believe the pictures on the website, those rooms are much nicer. The renovations done in my room were of poor quality. The staff was excellent and very helpful. I was not impressed overall and would stay somewhere else in the future. July 27, 2014
Rated 5.0 out of 5.0 by Convenient location and friendly staff The location of this hotel was one of the reasons I chose it and it was perfect. It's one block from Michigan (Magnificent Mile), so shopping is close by. Navy Pier is walking distance and the subway and hop on/hop off buses are also close by. Plus there are plenty of restaurants nearby too. Staff at the hotel were extremely friendly and helpful, which is great because you don't get that everywhere. I had a corner suite, which was huge for just one person. There was even a kitchette! It was a little strange that there were hotplates but no cooking supplies (not plates/utensils or pots to cook with). The fridge/freezer was fantastic though given that it was summer - it's nice to be able to go for a walk with a cold drink. Would certainly stay here again next time I'm in Chicago. July 27, 2014
Rated 3.0 out of 5.0 Construction and Bad Elevators The hotel was under construction and the elevators took forever to get to our floor. There were a ton of spiders in the pool area on the top floor. July 23, 2014
Rated 3.0 out of 5.0 by Not Great When compared to hotels in the area with similar star ratings, we got a pretty good price at the Crowne Plaza. However, that rate didn't seem that great after we'd stayed a few nights. Our first night we noticed a previous guest's leftover food had been left in the fridge. We asked the hotel staff to remove it on two or three occasions, but when we left 3 days later, the food was still there. You couldn't open the fridge door without the entire room smelling. And besides the food, we found a plastic bag and socks on the floor from a previous guest. It just seemed like the rooms were not thoroughly cleaned. In addition, the hotel was under serious construction, so there was a makeshift lobby and the fitness center was completely blocked off. July 23, 2014
Rated 5.0 out of 5.0 by Wonderful Hotel! What can I say. the room had a beautiful view...close to shopping and the restaurant was great. We plan on visiting this hotel the next time we're in Chicago! July 23, 2014
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