Rated 4.1 out of 5 by 303
Rated 5.0 out of 5.0 by Huskerrat Awesome Location
This without a doubt is my favorite place to stay in Chicago. Since I am a Platinum member I almost always get an upgrade and if you visit during the Summer, their roof pool is incredible. Staff is very good and the location is perfect. Probably one of my favorite Crown Plazas that I have ever stayed at.
October 16, 2013
Rated 3.0 out of 5.0 by Marty44 Noise and TV
Although this is a nice hotel, my room was next to an employees' service room, so there was much noise during the day. Also someone in a room near me played music all night long, and there was inadequate soundproofing, which made sleep fitful. I would probably stay in the hotel again but would not stay in the same room. Also, the cable for the major network channels was out for most of my 3-day stay.
October 15, 2013
Rated 3.0 out of 5.0 by Kim2309 Feedback
The people and maid service are doing a great job. However half if the tv channels didn't work, the paint was peeling from the bathroom ceiling and half of the outlets didn't work. I was disappointed in this suite as a gold member.
October 13, 2013
Rated 1.0 out of 5.0 by Sad123 Disappointed.
I travel a lot and was frustrated with several aspects of my stay. First of all, no one told me about the code to access the Internet when I checked in. I refrained from spending the $9.95 per day for access so I could not get any emails the first day I was in the hotel. One of my friends told me about the internet code they all received on checkin so I then knew to ask for the code. My friends also got rooms with a living area. I had reserved a king size bed but took a room with 2 beds after being told no king beds were available. I did not realize what I was giving up. The air conditioner blew on my face in either bed so I had to build a mountain of pillows and move the chair in front of it to divert the cold airflow. One morning I got a wake up call I didn't request. On my last day, the maid cleaned the room then turned down the thermostat to 67 degrees. I did not appreciate the freezing room.
Needless to say, I hope I never get a room like this again.
October 8, 2013
Rated 5.0 out of 5.0 by LiamM Great Location and Helpful Staff
First time in Chicago and couldn't have picked a better location. We like walking and we were able to get to a lot of the main attractions on foot including the Jazz festival in Millennium Park. At night it was no more that 10 or 15 minutes to lots of great bars and restaurants.
Staff were very helpful throughout our stay and from our corner suite we had great view over the Lake and southwards towards the river.
Overall we had a great time in Chicago.
October 7, 2013
Rated 5.0 out of 5.0 by KellyGreenKlean Fantabulous View, room service & comfort
We stayed on the 27th floor and had an amazing view from our bedroom, lying in bed we could see all the city lights, Trump Tower and the previously named Sears Tower. The room was very spacious, clean and comfortable. Only one block off of the Magnificient Mile made the hotel within walking distance of everything, perfect! We had room service for breakfast the duration of our stay and every time it was plentiful and delicious and on promptly on time!
Additionally our 2nd day there a leak was found in the bathroom from the ceiling, we immediately notified guest services and they were able to switch us to another room of the same caliber just on a different floor. The hotel was very apologetic for the leak and made sure we were accommodated due to the minor hassle of switching rooms. Which didn't bother us, we know how important it is to address leaks as soon as possible, any home owner knows and appreciates that!
Will definitely recommend to others and return if our travels take us to Chicago again for a getaway!
October 3, 2013
Rated 2.0 out of 5.0 by TEOFILO price was high
When I found out everyone else paid $80.00 less than I did was upset,took long time for elevator,we did not see any employee's other than at front desk,think the pool could be opened later,thought wedding party would be on same floor we were on 29th floor,my sister 16th floor,my brother 14th floor,also had relatives on 31,34,36 floors noone was togather that was the whole reason we stayed at this hotel,we stay in the Chicago area about 10 or more nights in the last 6 months,
October 3, 2013
Rated 5.0 out of 5.0 by gilbert13 Great Service and Location
My husband and I stayed here one night for a "stay-cation" (we reside in the burbs) and it was a wonderful experience. The front desk staff was more then accommodating and we were surprised and pleased to get a free upgrade. The room was clean and comfortable and we even got to go for a swim at the pool, which was still really warm even the last weekend in September. It was also within walking distance from almost everything we wanted to do. The only complaint I have is that the only parking on-site is Valet. We parked in a garage a few blocks over.
October 2, 2013
Rated 5.0 out of 5.0 by randy4nyc Clean, comfortable, convenient Chicago accommodation with friendly staff.
We splurged on a one bedroom suite for the weekend we helped our daughter settle into her dorm at U Chicago. The staff was completely unfazed by the carload of luggage and graciously off-loaded and delivered all that stuff to our room, then helped to re-load the car when it was time to take her to school. Views from the nicely appointed high floor suite were so stunning that we slept with the drapes open so we could enjoy the stars, sky and lake, then let the light wake us in the morning. Just a block off the Miracle Mile, it was easy to do last minute shopping for accessories from the Apple Store and for clothing items. Room service breakfast was delicious and hot, and really on par with some of the special breakfast restaurants in the area - like Yolk and West Egg. We were late enough to have to taxi from the hotel to Chicago q for dinner one night, but close enough to walk home after our meal. We so enjoyed Chicago and our place that we extended our stay a few days, and will return later in October. The Avenue Crowne Plaza will be our base whenever we visit Chicago.
October 1, 2013
Rated 4.0 out of 5.0 by Triplelee3 Wonderful room.
My only complaint want that the A/C unit constantly clicked. Hard to fall asleep to that.
September 29, 2013
Rated 3.0 out of 5.0 by NZXYXY Expensive for an Old hotel
This hotel is old, and the supposedly renovated rooms leave one wondering who they employed to chose the decor. The beds were awful, and the rooms were dark and dingy due to the decor.
September 28, 2013
Rated 4.0 out of 5.0 by Kimbxx Room was spacious
I was impressed with the size of our room and the two queen beds. The staff was very friendly. The view of the skyline was great. Location of the hotel was perfect. The only bad side was the website advertised a 40th floor restaurant which was closed. Also, the restaurant menu was changed and not updated. The digital cable went in and out so you could not enjoy a show.
September 27, 2013
Rated 5.0 out of 5.0 by Jerseygirl732 Good place to stay
Staff was friendly and very helpful. Rooms were clean. Was located in a great location. No complaints.
September 26, 2013
Rated 3.0 out of 5.0 by rospa1956 this hotel is not to be recommended due to cost-benefits
the Sky lounge descripted online is not available
You can have your breakfast in a dark restaurant at the ground floor of the hotel, opened also for out visitors, where you cannot receive special setting or welcoming as a guest of the hotel
The room was dark also if it was at 14th floor. Dusty smelling everywhere
Not smiling or welcoming staff at my arrival
September 23, 2013
Rated 2.0 out of 5.0 by BEARSFAN don't stay on the 15th floor - NOISY
one of the noisiest hotel rooms I've ever stayed in.
constant noise from the loudest ice machine ever and some mechanical equipment that would grind to a start, last 15 seconds, then bang to a stop and repeat every 90 seconds or so.
if you aren't a heavy sleeper make sure you aren't on the 15th floor.
otherwise, the hotel is in a great location, the staff and the rooms are nice.
September 21, 2013
Rated 5.0 out of 5.0 by kells1 impressed
I was very pleased with my recent stay at Crowne Plaza on Mag mile. I stayed here for 2 nights to attend concerts downtown. The location was convenient and there was a lot of nightlife in the area. The bed was so comfortable and the hotel is clean. I would stay again and recommend it to anyone looking!
September 19, 2013
Rated 5.0 out of 5.0 by EdB2013 Weekend Get Away
My wife and I just stayed two nights in the Crowne Plaza for long leasurely weekend and had a wonderful time. The location was perfect for getting around down town, the staff was friendly and helpful, and the room was very nice and clean. We had a room with a view the Magnificant Mile toward the north, which was a nice touch. The English Pub in the lobby was great and the people there were very friendly as well. We will definitely come back and stay. Soon, I hope!
September 19, 2013
Rated 5.0 out of 5.0 by Ipet2013 Amazing views from the high floors
There are many beds in Chicago. There are few though with a view matching the one from a corner suite on high floor in the Chicago Magnificent Mile. To wake up in the morning and see the sun rising over Michigan lake from your bed without even getting up - how many places can say that? Add to this the friendly and helpful staff and you get a place you want to come back to. From the seasoned front desk supervisor Krassimira to the receptionist-in-training Stephan - you get the help you need and the attention you deserve. Will definitely come back.
September 11, 2013
Rated 3.0 out of 5.0 by gbucaro0601 Lacking and Loud
My husband and I frequently visit Chicago and stay at a different hotel each time. The rate at the Crowne Plaza is what attracted us to the hotel this time. The location is great. Just a block off Michigan Avenue. I will say the air conditioning unit in our room was extremely noisy. Every time it kicked on in the middle of the night it would wake us up. Also, upon arriving back at the hotel in the evening, I was sadly disappointed that they didn't have a gift shop at all or anything on site to get a bottle of water.
September 11, 2013
Rated 5.0 out of 5.0 by Frank1946 The "Heart of Chicago!"
Our stay at the Crowne Plaza exceeded our expectations! The location was in the heart of everything that we had planned. The room was great and it even overlooked Geno's East Deep Dish Pizza! The hotel staff answered all of our questions and were most helpful. My wife really enjoyed the swimming pool on the roof! We ate in the Crown Plaza Restaurant and all the meals were great! My wife and I will return to Chicago and we will select the Crowne Plaza again!
September 8, 2013
Rated 5.0 out of 5.0 by JDC72 Great Service!
Very comfortable room and the staff was great at meeting all my expectations. I was a little disappointed that the sky lounge was closed so unless I order room service I had to go out for breakfast. The accommodations were great, very spacious, clean, and modern. Room had a great view of the lake!
September 6, 2013
Rated 5.0 out of 5.0 by VicJRichard Excellent experience
Went to visit Chicago for the first time. Loved the location and the hotel. Staff was very pleasant, gym was nice and clean, overall great experience.
September 5, 2013
Rated 5.0 out of 5.0 by BT77 Perfect night for our Anniversary
Booked this with IHG points for our 10th anniversary. Stayed Friday night of Labor Day weekend. Front desk staff was attentive and courteous - had to ask for valet, as they were off doing other things, but they showed up before we were done with check-in. Not sure if valet is required - I believe you can self-park for the same price in garage connected to hotel. So, as many others have written, this is next door to Northwestern Memorial Hospital, so it's a near constant parade of screaming sirens. If you like or need quiet, I wouldn't recommend staying here. To minimize the impact, here's your tips:
1. Ask for a high floor - there's 40 floors, the lower you go, the louder the street noise.
2. Ask for a corner suite upgrade - you can't book with points, but we were upgraded (based on IHG level or availability, not sure) and the views were AMAZING. Room 3616 had views of all of downtown, Mag mile below, and the lake to the east. Not to mention, the room is very large and comfortable.
3. Read the sign - Don't touch anything in the mini-bar that you don't want to pay for - don't even open the door. There's sensors and if you move it, you bought it, even if you try to put it back.
September 3, 2013
Rated 3.0 out of 5.0 by Morganne2u Great Value for the Location
The location if the hotel was perfect. The staff was very friendly and helpful to me in finding my way through downtown. The room was ok. I could tell they had been renovated, but I pay attention to detail so the walls were a bit dirty, as well as the windows. The carpet looked a little old and overall the room was small and boutique like. It appeared the hotel had a different name prior to being the Crowne Plaza. It would have been nice to know this upfront. The value was good, especially to be smack dead in the middle of great shopping and restaurants. I like a little more luxury and bigger rooms, but I would recommend it.
September 3, 2013
Rated 4.0 out of 5.0 by Phantom172 Would love to visit post renovations
Staff were excellent. Friendly, knowledgable and accessible. The converted train station was pretty cool. Due to renovations we could not experience all that this will have to offer. Only downside was there was no natural light (no windows to outside).
September 2, 2013
Rated 2.0 out of 5.0 by JANX2 great dissapointment
We chose the Crown Plaza because we had a very positive experience with the one in Copenhagen. As soon as we arrived, we realized that this hotel was not in the same class.
The carpet in our room had a large tear. Of the two queen beds, one was so soft (old?) that one rolled to the center in it. There was no water fountain in the entire hotel and no refrigerator in the room - only a minibar with a sign indicating that opening it would result in a charge and that refrigerators could be rented at a cost of $20. The in-room coffee maker was a very inexpensive model of poor quality. One had the impression that the management of the hotel were cutting corners despite the 5 star price of the room.
The staff were warm and helpful but this did not make up for the poor quality of the accommodations.
As a result of our experience, we will not choose a Crown Plaza hotel again.
August 26, 2013
Rated 2.0 out of 5.0 by TimAtCrownePlazaMichAve OK stay not without issues
I stayed here for one night and the service from the staff was good but the room had a few flaws. The refrigerator was behind the door to the room and almost blocked access to the entry way. The toilets didn't flush very well and took 2-3 flushes to clear a single tissue. The sink also didn't drain very well but at the point we found the toilet issues it wasn't worth the hassle to change rooms. Atleast in regards to the sink you would think the cleaning staff would have noticed that. The next time I am in the area I would definitely stay at a different hotel. Not terrible just seemed like some attention to detail was lacking.
August 26, 2013
Rated 3.0 out of 5.0 by SteveJM Book missing.
I left and realized I did not pack my book that I had gotten as a gift. Then I realized I didn't see it before I left. It wasnt there. I last saw it on Friday, and we checked out Sun. Because I booked with two points nights, and one reward night, I felt that the cleaners may have mistaken that I was checking out Sat and not Sun. So, I called, asked for housekeeping, and told them my room number, that it was left on the table by the TV, and was a book about the FDNY on September 11th. I was already a few hours away, at a rest area, riding my motorcycle home. I was told I was going to get a call back by housekeeping. I never heard back. I am not saying my book was stolen, I just don't know where it went because it was so important to me (I am a firefighter from Boston) and was autographed by a very prominent firefighter/author. I was ashamed that I was already on the road, but didn't have the book. I checked the room for my belongings twice before leaving and since it wasn't where I left it, I just forgot about it, until it hit me like a ton of bricks when I was riding down the highway. So I pulled over, checked my little storage space, and not seeing it or having it, called the hotel. My concern was that my reservation was spilt in two, and as a Priority Club member, I could not book my three nights together. This was apparent when I tried to get into my room on my third night when my card didn't work. It only recognized the first two nights, not my reward night. So, I don't know if the cleaner thought I was supposed to be out of the room and removed the book. I was also very disappointed because I left a nice tip and then realized it was definitely gone a few hours later. If it was stolen and the manager was covering up for her people, I was still expecting a call stating it was not found, as I had given my phone number to contact me.
I have never had an item go missing from a room, nor have I ever written a review. I have always praised Holiday Inn/Crown Plaza/IHG but am perplexed on how this book that was very special to me would just disappear or go missing and not get a return call.
August 23, 2013
Rated 4.0 out of 5.0 by Teresa56 Lovely heated pool on top floor with super views. Very comfortable bed. Nice room temperature.
Everything was super, we got a double room with a sitting room off it. Location was great just off Mag mile. Only gripe the bar and restaurant were very old fashioned and smelled like a wet dish cloth, but there are lots of lovely bars and restaurants about.
August 22, 2013
Rated 5.0 out of 5.0 by Grimace Diamond
This hotel is a diamond one block off the magnificient mile. They recognize IHG rewards members, room upgrade and a complimentary pack with water and energy bars; no executive level with snacks and drinks. Front desk was more than accomodating, provided exceptional service. Doorman gave recommendations on local restaurants and pointed out area of interest. In reading many reviews, i was hesitant as they tell that reward members are not recognized. When I arrived, I was given a welcome bag, a room upgrade and coupons for discounted breakfast and free drinks in the attached tavern. Drawbacks are the $60 a night parking, but parking is pretty pricey everywhere, and the rooftop pool. Small pool, but it is a rooftop pool. I would recommend giving it a go. Room was clean and property was well maintained.
August 21, 2013