Rated 4.1 out of 5 by 308
Rated 2.0 out of 5.0 by JANX2 great dissapointment
We chose the Crown Plaza because we had a very positive experience with the one in Copenhagen. As soon as we arrived, we realized that this hotel was not in the same class.
The carpet in our room had a large tear. Of the two queen beds, one was so soft (old?) that one rolled to the center in it. There was no water fountain in the entire hotel and no refrigerator in the room - only a minibar with a sign indicating that opening it would result in a charge and that refrigerators could be rented at a cost of $20. The in-room coffee maker was a very inexpensive model of poor quality. One had the impression that the management of the hotel were cutting corners despite the 5 star price of the room.
The staff were warm and helpful but this did not make up for the poor quality of the accommodations.
As a result of our experience, we will not choose a Crown Plaza hotel again.
August 26, 2013
Rated 2.0 out of 5.0 by TimAtCrownePlazaMichAve OK stay not without issues
I stayed here for one night and the service from the staff was good but the room had a few flaws. The refrigerator was behind the door to the room and almost blocked access to the entry way. The toilets didn't flush very well and took 2-3 flushes to clear a single tissue. The sink also didn't drain very well but at the point we found the toilet issues it wasn't worth the hassle to change rooms. Atleast in regards to the sink you would think the cleaning staff would have noticed that. The next time I am in the area I would definitely stay at a different hotel. Not terrible just seemed like some attention to detail was lacking.
August 26, 2013
Rated 3.0 out of 5.0 by SteveJM Book missing.
I left and realized I did not pack my book that I had gotten as a gift. Then I realized I didn't see it before I left. It wasnt there. I last saw it on Friday, and we checked out Sun. Because I booked with two points nights, and one reward night, I felt that the cleaners may have mistaken that I was checking out Sat and not Sun. So, I called, asked for housekeeping, and told them my room number, that it was left on the table by the TV, and was a book about the FDNY on September 11th. I was already a few hours away, at a rest area, riding my motorcycle home. I was told I was going to get a call back by housekeeping. I never heard back. I am not saying my book was stolen, I just don't know where it went because it was so important to me (I am a firefighter from Boston) and was autographed by a very prominent firefighter/author. I was ashamed that I was already on the road, but didn't have the book. I checked the room for my belongings twice before leaving and since it wasn't where I left it, I just forgot about it, until it hit me like a ton of bricks when I was riding down the highway. So I pulled over, checked my little storage space, and not seeing it or having it, called the hotel. My concern was that my reservation was spilt in two, and as a Priority Club member, I could not book my three nights together. This was apparent when I tried to get into my room on my third night when my card didn't work. It only recognized the first two nights, not my reward night. So, I don't know if the cleaner thought I was supposed to be out of the room and removed the book. I was also very disappointed because I left a nice tip and then realized it was definitely gone a few hours later. If it was stolen and the manager was covering up for her people, I was still expecting a call stating it was not found, as I had given my phone number to contact me.
I have never had an item go missing from a room, nor have I ever written a review. I have always praised Holiday Inn/Crown Plaza/IHG but am perplexed on how this book that was very special to me would just disappear or go missing and not get a return call.
August 23, 2013
Rated 4.0 out of 5.0 by Teresa56 Lovely heated pool on top floor with super views. Very comfortable bed. Nice room temperature.
Everything was super, we got a double room with a sitting room off it. Location was great just off Mag mile. Only gripe the bar and restaurant were very old fashioned and smelled like a wet dish cloth, but there are lots of lovely bars and restaurants about.
August 22, 2013
Rated 5.0 out of 5.0 by Grimace Diamond
This hotel is a diamond one block off the magnificient mile. They recognize IHG rewards members, room upgrade and a complimentary pack with water and energy bars; no executive level with snacks and drinks. Front desk was more than accomodating, provided exceptional service. Doorman gave recommendations on local restaurants and pointed out area of interest. In reading many reviews, i was hesitant as they tell that reward members are not recognized. When I arrived, I was given a welcome bag, a room upgrade and coupons for discounted breakfast and free drinks in the attached tavern. Drawbacks are the $60 a night parking, but parking is pretty pricey everywhere, and the rooftop pool. Small pool, but it is a rooftop pool. I would recommend giving it a go. Room was clean and property was well maintained.
August 21, 2013
Rated 4.0 out of 5.0 by Erin865 Pool area is very small
Overall, I would say that our stay was fine. We didn't have any issues with the room cleanliness. But we did have a couple of minor issues over all:
We had eight women staying in two rooms, and two women staying in another room, and yet, the two women were given the larger room (which was odd). We ended up switching rooms.
We also had a bit of problem checking in. I paid in full for the three rooms, but the entire payment went onto one room. So, when two women tried to check in, they attempted to bill them for their room. They waited for an hour until I got there with my paperwork in order to check them in.
Also, the pool is very small. I think that there is a total of 10 lounge chairs. So, our entire group took up basically every chair that they had, and I felt bad that other people staying in the hotel were unable to relax at the pool. There were atleast 30-40 people out at the pool at the height of the afternoon.
The location is great. It was clean and well maintained.
August 21, 2013
Rated 5.0 out of 5.0 by Chiquitaj Great Staff and Location
The staff was exceptional from check-in to check-out. Very informative and always happy to help. Smiles and greetings all around. Room was very clean and daily service did not miss a beat.
This is a great location for a girls weekend. Food, shopping and drinks all in walking distance.
PS: It would be great if IHG Club Members received a small discount on the mini bar. Even $1 off the bottles of liquor would have been great. We went out of our way and went to the bar next door.
August 16, 2013
Rated 5.0 out of 5.0 by Nebgirl3 Amazing room!
2 friends and myself stayed at Crowne Plaza, expecting to share a king size bed. The lady upgraded our room, and we had a king size bed and a couch! She was amazing and so friendly! Would definitely stay there again! Loved Chicago!
August 15, 2013
Rated 3.0 out of 5.0 by Detailsmatter Forgettable Experience
Beginning with my arrival, this location failed to impress. Employee working front kiosk barely made eye contact and did not greet me with a smile. There were 3 or 4 visible employees and I suppose I chose the wrong one to approach.
She gave me a standard welcome while looking down at either a computer screen or something on the desk more interesting than myself. When I gave my name it took a few moments for her to find me in the system and issue a room card. I had made the reservation two weeks in advance so it shouldn't have been a surprise that I was arriving. D minus for not being more welcoming.
My room was on 14th floor and while fairly large, this room is in dire need of updated furniture. The bed was comfortable and the linens seemed clean but overall the room was a little dingy. The carpet and curtains both looked old and even with lots of windows the room felt too dark. The door to the outside balcony was locked. Would have been nice to take advantage of the view or step out for air.
My stay was for 3 nights and I considered changing hotels after the first day. Location is great...attached restaurant basic and again, felt the staff there could have been more friendly.
I travel constantly with my job and usually stay in hotels 10 to 15 nights per month. I've been treated worse but I have also been treated much better.
I plan on choosing a different hotel on my next trip to Chicago. I hope this feedback helps.
August 14, 2013
Rated 5.0 out of 5.0 by leo48 Just Perfect
Amazing location. Reasonable price. They offer upgrate and the staff was great. Perfect hotel in the pefect location
August 13, 2013
Rated 4.0 out of 5.0 by llbhent Convient location and easy access to premiere shopping
Had a great experience. Rooms were comfortable. Staff was very helpful in directing us to excellent restaurants and helping with city navigation. Location was easy to access CTA train system. Biggest help was staff was willing to hold luggage after check-out until ready to leave for airport. Only con was some staff members were difficult to understand because their English was heavily accented. I have a hearing loss and this made hearing and communication difficult.
August 12, 2013
Rated 5.0 out of 5.0 by jlhthistle Flexible and accomodating
My friends and I stayed for two nights during the chaos that is Lollapalooza. They managed to not only merge two single-night reservation for us seamlessly, but since they couldn't fulfill our request for 2 queen beds (we booked king-size rooms so they were under no obligation to do so), they offered to upgrade us to a corner king suite with a fold-out couch for no up-charge.
It's hard to argue with that kind of service when the staff's nerves were probably pretty frayed from madness I'd guess is second only to St. Pat's weekend.
August 12, 2013
Rated 4.0 out of 5.0 by HDJA Great Location
The property is just off Michigan Avenue and in a great spot to walk to everything you'll want to do in that area.
We did receive a very nice room but the condition was a little "tattered". Obviously an older property that had been remodeled and still utilized floor model heating and air conditioning units that were noisy.
August 11, 2013
Rated 4.0 out of 5.0 by Amy29 First time in Chicago
First time in Chicago and this was an amazing location, walk to everything! Very reasonable price for location, room was very spacious. Only low point was desk staff were very slow compared to other hotels I've stayed at, took about 30 minutes at check in - this was with the check in person, not including the wait time in line.
August 11, 2013
Rated 4.0 out of 5.0 by Jsels Loved it!
Great location and service, and comfortable updated room. The staff was very efficient and helpful. Would definitely return.
August 10, 2013
Rated 3.0 out of 5.0 by Howie63 Room was too small
Room was very small compared to other hotels we have stayed in. The view was terrific though. Staff were snobby and $60 to park each day. What a ripoff. The pub was great. The Resturant on the 40 th floor was never open for business. Very expensive 2 night stay.
August 10, 2013
Rated 4.0 out of 5.0 by MLarryL The bed was very comfortable.
The staff was great everyone was very friendly even the cleaning staff smiled and spoke to us. Very impressed with everyone. We would be glad to stay again.
August 9, 2013
Rated 4.0 out of 5.0 by Cat99 nice hotel
The room rate was a good value at the Crowne Plaza, but the $60 per day fee for parking seems extreme. The staff were nice. The checkin counter/elevator/luggage storage area is cramped but clean.
August 7, 2013
Rated 4.0 out of 5.0 by vtresch Always great
I have stayed here 4 different times and have found the room, staff and location excellent both for business and pleasure.
Rooms are clean, well appointed and most important spacious.
The only draw back is at times the sirens of the ambulances arriving at Northwestern Medical can be a bit loud even in the rooms.
August 6, 2013
Rated 4.0 out of 5.0 by pkbhd great location
great location and decent price. hotel is really steps from mag mile and walking distance to many attractions in the area - the "L" is very accessble too. the hotel rooms themselves are somewhat "older" though nice. the elevators in the building are rather slow so plan accordingly. the staff was great with helping to arrange our transport back to the airport. would def stay again when in the chicago area.
August 6, 2013
Rated 3.0 out of 5.0 by melons888 Service was really hit or miss
Three different individuals left a sour taste, however 3 Managers made up for it some, but it shouldn't have to be that way. Perhaps they need better training.
The Good: The room was really nice. We had a corner suite with views of lake Michigan and part of Michigan ave. The location was also great. The managers (Julio (res. mgr), Brian (food manager I think) were both great. A few of the bellman were great with the kids during times we were waiting for cabs.
1. We arrived at 9pm (which was 10pm back home) and the kids were both asleep. We asked if they could have the rollaway already in the room so we could just put the kids to bed. The person who we spoke to first said, "No. You have to be here in person and I have to have your credit card." It was absurd. So, then we asked to speak to a manager and that manager said they would take care of it. Checked in. Went up to the room and there was no rollaway. We had to call down and they said it was "on the way." It was there pretty quickly, but the first person we spoke acted as thought we asked the impossible.
2. We order breakfast for room service. We requested "Frosted Flakes" for one of the kids. When it showed up, that wasn't the cereal we were given. So, I called down and I was nice but the person said "We were out of Frosted Flakes so we just sent something else." Is that really the way to handle it? Well, the manager (Brian) agreed that they should have called up and offered alternatives don't just send a guess. We didn't want to wait another 40 minutes for a different meal so we dealt with it and Brian comped it.
3. Bags packed, heading up to the room with a cart to get the bags. A bellman walked by and took the cart from me and mumbled something about a full service hotel. He then said to call down when I was ready. I said, I am ready now. He asked what room and then walked away. I wasn't sure what the plan was. So, I went upstairs and after waiting a bit decided to just bring them all down myself. While waiting for the elevator guess who shows up. I told him, "Don't worry about it." The elevator closed saying it was going up. It then re-opened and said it was going down. He didn't make room for us to get in and he took the elevator down. We then waited for the next one. I guess he was upset with us for not wanting to wait for his rude attitude to eventually show up.
August 5, 2013
Rated 4.0 out of 5.0 Good location
The hotel is centrally located on Magnificent Mile. A really beautiful property with nicely appointed rooms. Though the staff was very unfriendly and impersonal, this will not deter me from staying at this property again.
August 3, 2013
Rated 4.0 out of 5.0 by DanielleJo Crowne Plaza Chicago
Overall the hotel is very nice! The room we had was very nice. The 40th floor pool and lookout lounge was really neat. The only downfall was the service. The conceirge was not helpful at all. When trying to talk to him he acted like he didn't want to talk to us and was trying to rush us through. He wasn't friendly or helpful in any way like I believe a conceirge should be. We ended up having to go to another hotel to speak with there conceirge because we needed information about the city that this guy wouldn't give us. I would stay here again but would hope in the future that they would have a different conceirge working that was more helpful and friendly.
August 3, 2013
Rated 4.0 out of 5.0 by WorkingGirl Comfortable room
I chose to stay at the Crowne Plaza because of its location to a conference I was attending. I found the room to be too dark to do any work in the evenings. I could not read/study at the desk because of the poor lighting which was a big problem for me. I found I could not use the refrigerator in the room as it was full of beverages and snacks for sale. I did not dare take them out and place them on the counter as I did not want to get charged for them. Also, not having any free internet was a big minus for me as I needed to do work in the room. Doing me work in the lobby where the internet connection is free is not an option. The charge for one day of access to the internet is a bit steep given that other area hotels have it for free (including hotels charging less for the room). I found the staff to be friendly and helpful and the room to be very comfortable.
August 3, 2013
Rated 5.0 out of 5.0 by Jlouden15 Great hotel in perfect location!
From the welcome to the superb service to the bellmen helping to check my family out they rock!
August 2, 2013
Rated 4.0 out of 5.0 by mjkb4444 Very comfortable bed and bedding.
We had a great stay - the location is excellent. However, parking is way too expensive and the car port for drop off and pick up is in a very inconvenient location - need more space for this as people were parked in and the regular traffic was honking continuously because of people being in the way - just way too congested. Disappointed that they had no hot tub or sauna - only a small pool. Also feel the hours of pool should be extended to midnight not just until 10 p.m.
July 31, 2013
Rated 4.0 out of 5.0 by sip2606 Perfect location
Our second stay - for us the perfect location close to the beach, shopping and sightseeing.
The room is very clean and overall good comfort. We were lucky to get a late check check-out on our departure date(please remember to make arrangements with housekeeping since they woke us op very early).
Many problems with the elevators during our stay.
Reception staff friendly when everything runs smoothly. Problems at departure with creditcard that had been refunded without our knowledge. Poor handling and a very bad experience, but due to the nice rooms and wonderful location we do recommend the hotel.
July 31, 2013
Rated 4.0 out of 5.0 by TravelsWithFamily Family Vacation to Chicago
We enjoyed our stay at the Crowne Plaza Magnificent Mile. It is in a great location, just 1/2 block off Michigan Avenue. The room was wonderful - beds were great, although we didn't need a down comforter in July! Loved the clips to keep the curtains truly light blocking since we were coming from overseas and had jet lag. We really appreciated the air conditioning. The front desk staff was very helpful, both when the concierge was busy with other customers and when there was no concierge on duty.
The only downside to this hotel was that the pool area had been taken over by a couple of groups of people who made the pool deck their private party area. There was a big concert that evening, which seemed to be the reason for all the "partying".
We got there as one group left .They left wet towels all over the floor, liquor bottles and beer cans everywhere. There wasn't a clean pool towel to be found, so I called the front desk. That resulted in towels arriving about 45 minutes later, and in between a visit from security who supervised having the other group remaining clear their liquor remains.
This wasn't the environment I wanted to bring my 13 year old into, but I had promised that he could swim so we stayed. I saw at least 3 family groups arrive, look over the situation and immediately leave the pool area with their disappointed kids.
I guess the only thing that Crowne Plaza could have done was have someone regularly clean up the area so it didn't become a complete mess. That or post security personnel or restrict people from bringing in their own liquor.
Aside from that, it was a great hotel. There were some waits for the elevators due to the number of floors. And there is a fantastic view from the pool deck, so it is worth taking a look even if you don't want to swim.
July 29, 2013
Rated 4.0 out of 5.0 by Sheamus Nice, but Didn't Meet Expectations
I researched many hotels in Chicago as we wanted to celebrate our daughters' 3rd birthday in a room just for them. Despite the higher price, we decided to choose The Avenue because the room looked so exciting and kid friendly. The staff even emailed to ask our daughters' names since we were checking on their actual birthday. I was so excited for them to walk in and see this incredible room and we were all greatly disappointed when we walked into a regular hotel room. I called the Front Desk and a tub full of toys arrived 20 minutes later, but the room didn't seem as magical as a housekeeper quickly put stuff around the room. Not only was there nothing in the room when we arrived, but despite knowing it was a special day no one even acknowledged it, plus there was no Wii system or Crayola bath products #we ended up buying our own#! The staff was very pleasant and we did enjoy our stay, however, we're not sure if we would choose this hotel again on our return trip to Chicago.
July 28, 2013
Rated 4.0 out of 5.0 by HappyParadise7 A weekend fun!
Overall experience was great; however, some guests smoked in the bathroom and the smell of smoke came to our room through the air vent. I complained to the hotel, but it did not go away for our entire stay. I did not like that at all. In addition, our bathroom was equipped for the handicaps so the water from the shower ran all over the bathroom. It needs a better design. The room number is 1515!
July 27, 2013