Rated 4.2 out of 5 by 249
Rated 5.0 out of 5.0 by DannoWI Above and Beyond
The staff was fantastic... gave us great recommendations for dinner, made sure we were comfortable and even brought our drycleaning up to the room. I've been at this location several times and we get consistantly awesome service. Thank you!
November 21, 2012
Rated 5.0 out of 5.0 by Momma22boys Would definitely stay again!
The Hotel Indigo was the perfect hotel for our girls weekend in Chicago. From check in to check out the staff and service were wonderful. The housekeeping could step it up a little but perhaps I have a more discriminating eye due to my history of working in the hotel industry. But the room was nicely appointed. Room service was great as well as the breakfast we had in the dining room. Myself and a friend had treatments in the spa and we really enjoyed them. The staff at the Indigo gets a gold star! They made the experience that much better! From the front desk, to the servers in 1422, to the door men...we felt welcolmed and spoiled all weekend long! The neighborhood is charming. Its about a 10 minute walk to the Mag. Mile but just a block to many pubs and restuarants. We had maybe a little too much fun.
November 19, 2012
Rated 5.0 out of 5.0 by VicMN charming hotel, refreshing change
This is the first time staying at an Indigo hotel. Am a frequent guest at other Holiday Inn subsidiaries. Will be looking for other locations of the Indigo Hotel chain.
While staying had some trouble connecting to the interent but staff went above and beyond my expectations and connected me with the IT staff who worked hard to make sure I was able to access the internet.
Loved the lobby decor, would love a set of the adirondack chairs. Very relaxing hotel.
My daughter had left her Ipad in the safe, not realizing it until we arrived at home. After contacting the hotel and finally talking to housekeeping the staff was able to open the safe and did 2nd day mail the Ipad back...arrived safe and sound and still had 89% battery. Am so grateful for their assistance and wish to thank them profusely.
November 16, 2012
Rated 5.0 out of 5.0 by Rjr1112 Great location
We had a great weekend in Chicago. My cousins wedding was the perfect excuse to have our whole family together. The Indigo was a very comfortable, and accommodating hotel. I would stay again.
November 16, 2012
Rated 5.0 out of 5.0 by nonameither Treated my mom so well
Indigo is a bright and cheery hotel. The staff is extremely friendly. Because it is a small hotel by Chicago standards, I felt that the staff knew that my Mother (age 93) was there and made and extra effort to help her. There is a little place to eat and a bar in the hotel. Both are quiet and more than adequate - especially when those staying at the Indigo will probably be going out most of the time to sample Chicago's outstanding restaurants. Many other neighborhood restaurants are within a 2 block radius. The surrounding neighborhood is beautiful. It is just outside of the busy and noisier Michigan Avenue shopping area - but shopping is all around. Guests can easily walk downtown or take mass transit and it's also easy to catch a cab from the front door. The lakefront is about 3-4 blocks away. The only negative is that the rooms are very small - but they still have everything you need.
November 2, 2012
Rated 5.0 out of 5.0 by Thewbie Hotel Indigo is golden
First time staying in Chicago. Met up with family for the weekend. If you need to stay in the Gold Coast area, this hotel was right in the middle of it all. Great restaurants, clubs, and shopping within walking distance.
The hotel and restaurant staff were polite and attentive to our needs. They made great recommendations for our large party (11) to get seated in restaurants, taxis to museums, and made sure the kids were included in the festivities.
We got a king suite and it was very spacious with a view of Lake Michigan. Nice to have a hotel room with 2 bathrooms for getting ready. We had pizza delivered the 1st night and 8 people fit easily in the room.
Will definitely be going back and staying here. Chicago is my kind of town.
November 2, 2012
Rated 5.0 out of 5.0 by collegetraveler13 Pleasantly Surprised!
We were pleasantly surprised with the comfort and value of our stay. Our room was booked through a recommendation from a local university. We approached the hotel hesitantly but were pleasantly surprised by the clean, inviting lobby area and friendly reception we recieved. Our room was clean and very comfortable. The only complaint we might have is that the valet service on the evening we arrived was curt and almost rude. Our experience the following morning was just the opposite however with a very friendly, accomodating valet. The value was incredible for what we paid for our stay. We will definitely be returning.
October 30, 2012
Rated 5.0 out of 5.0 by InfinityJP Went for Business - Felt Like a Vacation
Great Location and even though was on business, felt like I was at a Bed and Breakfast on vacation
October 25, 2012
Rated 5.0 out of 5.0 by jobiennj Terrific Experience
This is a wonderful hotel: roomy, bright, beds were great, extremely reasonable. It's in a wonderful neighborhood (the Gold Coast and two blocks from Lake Michigan), and if you don't mind a fifteen/twenty minute walk, you will be in the heart of the city. However, the Red Line, which will take you just about anywhere, is around the corner. I am not sure about the breakfast and dinners at the hotel. We ate elsewhere. Oh, the bathroom in our room was a little too tight. Still, HIGHLY recommended.
October 23, 2012
Rated 5.0 out of 5.0 by ShellyMG FABULOUS STAY!!
We were in Chicago for a wedding and all of the activities surrounding the big event. The Hotel Indigo was ideally located not only for the wedding activities but for sightseeing in Chicago. Everything was within walking distance....the museums,,,,the art institute,,,,segway tours.....theaters.....shopping.....restaurants... everything!!! And if you wanted to use a taxi they were very affordable from this location and the doorman was very efficient in securing a cab. The staff was very accommodating and helped in every way they could. A brunch was given at the hotel the morning after the wedding reception and it was exceptional....wonderful food and great service. All-in-all I can't say enough about how pleasant our stay was at the Hotel Indigo ....we will definitely stay there again when we return to Chicago.....and we're looking for other cities we visit where we can also find a Hotel Indigo.
October 19, 2012
Rated 3.0 out of 5.0 by ClaireP The Lobby
I have always loved the Indigo Chicago. It is convenient, well presented and friendly. However, The lobby had burning scented candles that were absolutely nauseating. It made a very unpleasant experience when sitting in the open bar or restaurant. Scented candles should not be used around food or beverages. Also the temperature of the Lobby was sweltering. No reason the have the heat going when it is 70 degrees outside.
A nice stay in spite of these few mishaps.
October 19, 2012
Rated 4.0 out of 5.0 by roger01 Very comfortable room
Great location, easy to get to from train. Bathroom a bit small. Staff was great. Allowed early check in and held bags at the front desk for later departure.
October 19, 2012
Rated 5.0 out of 5.0 by guest34 Great option in the Gold Coast
Good value, not high-end but some nice touches like the Keurig in the room. Appreciated the friendly and helpful service, the fun decor, and the proximity to the train. Seems they cut a few corners in updating the rooms, but overall we were pleased.
October 19, 2012
Rated 5.0 out of 5.0 by gram2go Something unique
Our stay at the Hotel Indigo on the Goldcoast in Chicago was considerably above par. The interior and exterior of the hotel were clean and welcoming. It is not the most grand hotel in the city but the staff was very accommodating and friendly. The rooms were bright and beautifully decorated in a coastal or island theme. Love the laminate wood floors, much cleaner than carpet. The queen rooms were small but cozy and adequate. The king size much roomier and open. The neighborhood was beautiful and close to site seeing, shopping, and great dining. Hope to return again.
October 17, 2012
Rated 4.0 out of 5.0 by 123Traveler123 Overall great, but uncertain about cleanliness
Loved the neighborhood, the hotel is quiet, fresh and bright. The staff was friendly and Ed, the doorman, was especially helpful. THe lobby bar is quiet at night, very comfortable if traveling alone. It is a little hard to catch a cab since this is more of neighborhood--make sure to ask for help and allow an extra five minutes. I do question the cleanliness of the coffee cups--they were simply 'wiped out' and NOT changed every day. Otherwise, the bed, towels, shower, etc...seemed to be in good (not great) shape.
October 16, 2012
Rated 5.0 out of 5.0 by Sawyer Sparklling Clean and Wonderful Aroma
My friend and I throughly enjoyed our overnight stay at the Indigo Hotel in Chicago. First, the location was perfect. I was able to walk to a great restaurant (one of several choices), then in the early morning to the lake for a peaceful view of sunrise, with no concern for safety of the neighborhood. I walked to my conference near Lincoln Park. After a busy day it was great o feel pampered in the spacious bed with crisp sheets and plenty of pillows in a vivid room with great view of neighborhood luxe brownstones. Thanks, Indigo.
October 16, 2012
Rated 3.0 out of 5.0 by Robert1965 tiny, tiny room
Never have we stayed anywhere in such a tiny room. There is no room to even move around. The hotel is very attractively decorated and very modern. My only issue is the size of the rooms, the inability to place your belongings anywhere but on the floor. Our friends who paid the same price each night as us had a beautiful room with a sitting area. It would seem those of us in the very tiny rooms should have paid less. I would not wish to stay there again under these circumstances.
October 15, 2012
Rated 4.0 out of 5.0 by AJ812 Great neighborhood and price was right
We wanted something within walking distance to Zanie's, the comedy club in Old Town. This was perfect. Also, easy to use public transportation to and from the train station and Michigan Ave area. We enjoyed walking around the hotel's neighborhood and checking out the old homes and gardens.
We were able to check in early and out later which was a big help with our train schedule.
The room was small but we knew this before reserving. Nice decor. The Aveda products are a nice touch. Would have liked to have a refrigerator in the room.
Staff was always pleasant and helpful.
We will stay there again.
October 15, 2012
Rated 4.0 out of 5.0 by michelle311 Great rooms but no taxi
while i certainly enjoyed my stay at your hotel, not having taxi service available in front of the hotel due to construction will keep me from staying with you again. it was quite an inconvenience in the morning, especially when it was raining.
October 9, 2012
Rated 1.0 out of 5.0 by Nelson420 Ignored
On a recent trip to Chicago, my wife and I stayed at Hotel Indigo to celebrate our 15th wedding anniversary. I informed the Hotel when I booked the room 2 months in advance that this was a very special trip for us. Upon arrival, there was no indication that the front desk knew we were celebrating our anniversary--
The Hotel was run down, the elevators were dirty, and the room that we were placed in was disgusting. We had one window with a view of the fire escape that had trash strewn about the metal stairs.
After our first night we left the hotel room and returned after 3:00 in the afternoon to find that our room had not been cleaned. Later at 3:45, housekeeping knocked and asked if we would like service.
This was yet another hospitality misstep that defined our entire experience at the Hotel Indigo.
As a hospitality professional, I was embarrassed for the staff and management--
October 6, 2012
Rated 1.0 out of 5.0 by doc97 very disappointed
We have stayed at this location for many years and after our last stay in September, we will never go back. It was dirty and unkept. We wanted to check out the moment we entered the room. Also we were placed on a smoking floor. This was a nightmare. We were awake all night coughing.
October 6, 2012
Rated 5.0 out of 5.0 by Elsie57 Perfect place for a wedding party
We booked a large block of rooms for my son's wedding. The hotel staff bent over backwards to keep the reservations straight and to accommodate last minute changes. Many of my guests were experienced travelers and all commented on what a wonderful experience their hotel stay was. The neighborhood gave a true flavor of Chicago with its proximity to restaurants, etc. Our hotel stay was one of the best parts of the wedding weekend- and it was a fabulous weekend!
October 6, 2012
Rated 5.0 out of 5.0 by Nutrition Great gym and friendly staff.
Great gym made my vacation much, much richer. Maid service was excellent. Room key slightly problematic.
October 4, 2012
Rated 4.0 out of 5.0 by Bruce1221 Sanibel Island in the Gold Coast
Great Hotel! Large rooms for a boutique hotel. Staff was GREAT! Check in was a breeze and breakfast was delightful. Comfortable and clean room. Not like any other hotel in the area. Just around the corner from the "L" Clark/Division stop.
September 25, 2012
Rated 2.0 out of 5.0 by longtimemember Just all around bad experience
I only stay at IHG Hotels and have never had a truly "bad" experience. But it was just thing after another. Water was shut off and I was not told. Had to ask for things that I should not have asked for. Elevator was being painted and out of service while the other one was locked open in the basement. Rooms were TINY. I just don't get it, especially in this area of Chicago. Sorry IHG but I would remove this hotel from your list. One good thing was that I did leave something in the room and they were very good about retrieving it for me - so this elevates my overall experience to "Fair."
I usually give 4 or 5 stars but regretfully not this time.
September 24, 2012
Rated 4.0 out of 5.0 by BossFan Great Hotel, Great Location
Easy to get to by local transit system from Midway. Close to Wrigley Field, Navy Pier and Michigan Ave. Plan to stay here again in the Spring.
September 19, 2012
Rated 5.0 out of 5.0 by Teasbrown Exceptional hotel and wonderful staff
This hotel is our new favorite. The rooms are clean and beautifully decorated. The blueberry mural on our wall was such a refreshing sight! The staff was very welcoming and helpful, and the breakfast was excellent. The neighborhood feels very safe and is so charming; we loved walking around and even got to catch the Saturday morning farmer's market just down the block. I would recommend this hotel to anyone. We cannot wait to go back and let our children experience this place with us.
September 18, 2012
Rated 5.0 out of 5.0 by Lisa37 Oasis in the City
The room was just beautiful. The Indigo was our oasis after running the Chicago Half Marathon. Every space from the lobby to the hallways was delightfully designed and the beds are exquisite. The location couldn't be more perfect near the north end of Rush street. I look forward to staying next year for the marathon or whenever travel takes me to downtown Chicago.
September 15, 2012
Rated 1.0 out of 5.0 by Bookauthor Terrible stay
I'm sorry to report a very unhappy experience at Indigo Chicago. At first glance it seemed like a chic place, and while the room was ok the service was awful. I had to call three times before someone came to look at toilet handle that was almost falling off. Worse, on arrival at about 10 pm, I left laundry in designated bag with a ticket outside door (the laundry ticket says "Pick Up" not drop at desk) and in morning it was gone, I assumed to cleaners. But the clothes never came back. When I inquired the people at the desk seemed very reluctant to investigate. On second query, I was told, 'you shouldn't have left it outside the door, someone probably stole it.' When I said I thought it unlikely that a bag of dirty clothes would be stolen, someone else at the desk said, "Well the cleaners probably thought it was trash and threw it out." At no point did anyone apologize, suggest it was anything but my fault, or offer to offset the cost and inconvenience of losing my best shirt and pants in the middle of a business trip. These things happen, but the rudeness and inhospitality startled me and made for an unpleasant experience.
September 14, 2012
Rated 4.0 out of 5.0 by Catch22 Free Cookies!
Had a blast. The rooms were surprisingly spacious and house-keeping did a great job. The service was really friendly, and they often had candy and cookies at the front desk. It's not the most thrilling neighborhood in Chicago, but it's safe and has plenty of stuff to do. Also well-connected for transit . Overall, it was a good hotel and excellent value.
September 9, 2012