Rated 4.2 out of 5 by 249
Rated 5.0 out of 5.0 by Kevin59 Great location and convenience
We appreciated getting three rooms on the same floor with short notice. The hotel was a short walk to our son's new apartment and school. A unique style and great remodeling for an older structure. The three ladies in my group really liked the interior decorating!
August 25, 2012
Rated 3.0 out of 5.0 by AlexK87 Unhelpful Staff at a Good hotel
Check-in was specified at 3:00 p.m. My husband and I arrived at 4:30 p.m. and was told by staff that no rooms were available for us to check-in to. They said that the hotel was sold out that night and that a number of pilots had stayed past check-out. Bottom line: That, as the customer, is not my problem. My husband and I had dinner reservations at 5:15 and were told that a room would not be available for 45 minutes because housekeeping would have to be called to clean a room. This was completely and totally unacceptable as check-in is specified as 3:00 p.m. I could hear the representative speak angrily with housekeeping about the issue. Clearly, communication is an issue at this hotel. When we asked to speak to a manager, the representative went in the back for 5 minutes and then came out to tell us what the manager said. The manager would not even come speak to us himself. It was only after asking three times did the manager come out. He did not introduce himself or say a word to us; he just pressed a few keys, glared at us, and then said "Here you go" and walked away. The representative then let us know that they had bumped someone out of a room in order to accommodate us. While the issue was then resolved for us; I felt so bad for the poor people who just hadn't checked in yet! Overall, communication was poor and staff was unhelpful and rude. I was so disappointed by this experience because my husband and I love Hotel Indigo.
August 19, 2012
Rated 5.0 out of 5.0 by John49 Great room and Great Hotel!!
We go to Chicago twice a year and stay at Hotel Indigo!! Beautiful hotel, great staff and a comfortable room!
August 18, 2012
Rated 3.0 out of 5.0 by Michiganvisitor Not a pleasant experience
When I first checked in, at 5 pm on a Saturday, I was made to wait 45 minutes until the room was ready. They said it was because of too many late checkouts. However, other people were checking in while I was waiting. By 5 pm I would have expected rooms to be ready. The room looked out on an air shaft. My last day, the bellman said I should have asked for abetter view. Why didn't the bellman the first day suggest that? The next day, Sunday, I had to be at work at 7:30 am. Breakfast supposedly started at 7 am but when I arrived downstairs at that time, they were not ready. I had paid upfront for breakfast and didn't get any. That night, when I returned, there was only one set of towels in the room and no toiletries left. Perhaps the weekend staff needs to be trained better all around. The other big problem I had was that there were no full length mirrors in the room. I don't understand why a hotel wouldn't have those. It makes no sense to me. Perhaps that should be listed so guests like myself can choose a different hotel. The rest of the week the maid service was excellent, and the staff was helpful. But all in all, not a pleasant experience.
August 18, 2012
Rated 5.0 out of 5.0 by Cosine very good living experience
Nice clean room, good location, and perfect service.
August 16, 2012
Rated 5.0 out of 5.0 by Janempls Charming hotel, nice staff and great location
We booked our room at Hotel Indigo because of location and price. Pleasantly surprised at how comfortable and clean the rooms were and very accommodating staff. We did not eat there so can't comment on the breakfast.
August 15, 2012
Rated 5.0 out of 5.0 by CanadaEd Quiet room and great service
The room was incredibly quiet, so much so you do not even hear your neighbour go into or come out of their room.
And the morning server at the Golden Bean (August 2nd), created a new breakfast sandwich, since she had to improvise with a cinnamon-raisin bagel since there were no croissants available for the croissant breakfast sandwich. It was very tasty and delicious!! And it should be added to the menu, or add it as an option to that sandwich and name it in her honour (I think it was Shivon (sorry if I spelt her name incorrectly)) as the "Shivon Breakfast Sandwich" or the "Shivon twist". Overall compliments to her and her cooking creativity.
August 11, 2012
Rated 4.0 out of 5.0 by radish Great location - scattered service
This is a very comfortable hotel in a lovely walking neighborhood (great architecture - use google maps to include Wikipedia links - lots to read about)! We have stayed here twice this summer and enjoyed being out of the fray of the Loop. Our complaint is the the front desk, mini-restaurant and small bar staff are completely scattered. My impression is that procedures are not clearly defined, or that they have had so much turn over that everyone is new. As a result, it is hard to figure out how to get breakfast (in our case we had prepaid, or we would have gone elsewhere!). The food offered is tasty and fresh...it is just the service that is lacking. Oh, and one of the two elevators does not work well, so that can be slow, too. Otherwise a great spot!
August 9, 2012
Rated 4.0 out of 5.0 by Shelly02 Great location
We have stayed here many years, we always love coming to Chicago. When you stay at this hotel, you park your car & walk to everything.
August 6, 2012
Rated 5.0 out of 5.0 by charann great guest service very helpful
your guest service was great. Had problems with the keys to the room and the front desk helped us to make sure we got in the room and answered our questions with smiles and made sure we did not need anything
August 4, 2012
Rated 4.0 out of 5.0 by Clarisse Friendly staff, very accomodating. Parking problems.
Hotel was brightly decorated! i felt like I was in Key West. The staff was very friendly and accomodating. The room was clean, well furnished, ver comfortable.
I did not take advantage of the dining facilities or bar.
The parking garage is privately owned and parking is discounted if you are staying at the hotel. The hotel has no control over the parking facility or the staff that works there. Parking is calet ONLY. On the morning I was checking out and heading to the airport, I had to wait 25 minutes for the attendant who was no where to be found. By the time he arrived there were eight of us waiting for our cars and the attendant was extremely rude.
August 2, 2012
Rated 4.0 out of 5.0 by Nic7 Spendy but cute
Beautiful hotel, fun design, very expensive for what you get (but hey, we're middle class folks who like places that include breakfast and a mini fridge for the baby's milk). The staff were very kind and helpful.
July 26, 2012
Rated 4.0 out of 5.0 by Marty elevators
This was my third stay, over a period of a few years, at this Hotel Indigo and each time one of the two elevators has been 'out of service'.
July 26, 2012
Rated 4.0 out of 5.0 by Ztvl relaxing experience
This is the third time we've stayed here and we enjoy it every time. The rooms are comfortable, the staff is well informed about the neighborhood and can make good recommendations, the bar and eating area are nice. Any concerns are addressed immediately. Love the neighborhood feel.
July 18, 2012
Rated 5.0 out of 5.0 by goldih warm and friendly
We had stayed at the Indigo on our last trip to Chicago so a return visit was a no brainer. The hotel was surprisingly quiet, with no noise from other rooms. The breakfast is nice, and the free wi-fi is appreciated. While having breakfast we happen to meet, Marshall Carter, who is the food and beverage manager. he was engaging and very interesting o speak with. If you are looking for a comfortable hotel at a reasonable price. This is the one for you
July 18, 2012
Rated 5.0 out of 5.0 by tracy5150 Will Return!
The staff at this hotel was amazing! They were friendly and extremely helpful. Because of the staff, I would definitely return. The rooms were fun and the bed was comfortable. The bathroom is a little small, and no tub.
July 18, 2012
Rated 4.0 out of 5.0 by karin51 Neat, quirky place!
If you need a place on the North Side, this is a great place to go! The staff was great (except for the VERY slow breakfast service). Ed, the guy who took our luggage, got us cabs, etc. is a gem! The rooms are small but beautifully decorated. Don't get a room across from the elevator, though! Overall, enjoyed our stay! Thanks!
July 17, 2012
Rated 5.0 out of 5.0 by Carilyn Wanted to see Chicago.
Location was great for seeing the city. Room was clean and updated. Best Bellman ever! Ed knew directions to everything and had wonderful recommedations. Always a smile! Went to the cafe to get coffee and staff (Shaun) there was so friendly! We will be back!
July 16, 2012
Rated 4.0 out of 5.0 by Nancy Comfortable room, great location!!
This hotel offers great access to all that Chicago has to offer! It is close to the lake, trains, and buses, and is within walking distance of Mag Mile, Lincoln Park, and more. The neighborhood and hotel are quiet. The staff is friendly and hotel amenities are good. One of the elevators was out of service for two of the three days we were there which was a slight inconvenience. Room sizes vary; ours was of good size, but the window overlooked the fire escape and gave us very little light. Overall, a very pleasant stay!
July 15, 2012
Rated 4.0 out of 5.0 by GMAN Our Stay
Everything was good except the tempature of the Hotel itself. Room was fine nice and cool but very warm in the Hotel.
July 14, 2012
Rated 4.0 out of 5.0 by SheikF Very welcoming & Comfortable
Staff were very friendly & helpful, rooms were comfortable, excellent location.
July 10, 2012
Rated 4.0 out of 5.0 by Boston60 Great Value and location
My family came in for a Cubs game to see our Boston Red Sox. The unique design of the rooms were a nice change. Very clean, modern and the most perfect location. We walked to Harry Carey's. We walked to the Navy Pier. The train station was 2 blocks away to go to Wrigley Field. And the staff was very helpful.
If you want to see everything in Chicago and on a budget, this is the place to stay. Good breakfast available, coffee in the room, Dunkin donuts around the corner, Walgreens around the corner and all the restaurants you need all in walking distance in a great neighborhood.
June 24, 2012
Rated 3.0 out of 5.0 by Indigo Front desk staff makes you feel unwelcome!
Hotel itself is decent. Located in the Old Town.
One particular female receptionist shouldn't be working at the front desk. The first impression you get makes you wonder if you made a right decision about choosing this hotel. The rest of the stuff is nice, decor is indigo like a'la beach house.
June 21, 2012
Rated 5.0 out of 5.0 by patty2 excellent
my family enjoyed our stay and visit to Chicago very much
June 20, 2012
Rated 2.0 out of 5.0 by KeithC AMBER was Great but the rest just so-so
The night prior to arrival I called hotel in make a change to resv. Hotel connected me to central Indigo resv. BIG mistake. Get to hotel & they had cancelled to entire resv & they were sold out!! Amber fixed it but if wasn't for her being around no one else at the front desk had a clue what to do. I had all my email conformation #'s but it didn't matter until Amber stepped in. Rooms were clean but kind'a small like I would expect with this kind of hotel. Maid service was also slow. They didn't get to our room until late in the afternoon.
June 18, 2012
Rated 5.0 out of 5.0 by PrincessDi Great location, excellent service
Awesome location, walking distance to lake & Water Tower area. Fun to be in a neighborhood. Near lots of restaurants. Nice-sized rooms. Beautiful, refreshing Key West-like "beachy" decor. Super friendly & professional front desk staff. Would highly recommend.
June 9, 2012
Rated 5.0 out of 5.0 by RMS62 Hated to leave.
From the Front Desk personnel to the Bistro wait staff, I was very impressed. I didn't have my laptop so Mr. Hilton printed menu's for my decision on a food delivery. The Front Desk ladies directed me to the best Massage ever.
The coffee was wonderful in the room and served by the the Ladies of the Bistro.
The beds are very comfy. The linens are perfect. The mirrors are great for makeup application.Very clean rooms. The decorating is 5 star.
Perfect location. 2 restaurants one can crawl to in the neighborhood. The Front Door men will find a cab fast and they give great directions for walking about.
i can't wait to come back
June 8, 2012
Rated 5.0 out of 5.0 by fernie7 Staff is always so friendly and helpful!
I've stayed at the Hotel Indigo Chicago Gold Coast three times in the last four months, and am already booked to stay there again in July. Every time I've been there, the staff has been very welcoming and helpful! They know the reason I'm there is due to doctor appointments and they really go above and beyond to make me feel at home and comfortable. I have recommended this facility to a number of friends!
June 7, 2012
Rated 4.0 out of 5.0 by WindyCityNative Nice rooms, exceptional location
The best thing I can say about his place is that the location can't be beat for the price. Some rooms have nice city views, and you're only a block or two from some of the best eating and shopping in the city. Michigan Ave. is very close, as are the lake and Lincoln Park. This hotel is a bit of a hike from The Loop, but that's what I prefer for vacation.
The rooms are cozy (small but nicely arranged). My room had a nice reading chair by the window and a desk. The base boards were a tad dusty, and the doors aren't soundproof, so expect some hallway noise.
The beach theme is fun and refreshing, especially in the dead of winter.
The staff is very pleasant and helpful.
June 7, 2012
Rated 5.0 out of 5.0 by RHWAU Small but very comfortable & well decorated rooms
My wife does not like " standard cookie cutter hotels "
My wife loved this hotels room decorations/colors etc
The desk staff were very professional
The valet parking was very convent
The soap & towels were outstanding
We will go back to this property
June 7, 2012