Rated 4.1 out of 5 by 418
Rated 1.0 out of 5.0 by Never to Return Worst hotel experience
Worst hotel experience ever. When I arrived, I told the front desk staff that I needed a quiet room, that travel was difficult for me physically, and I had an early morning start time for a two-day professional conference. Loud renovation/construction was going on all night. Hotel staff had to move me twice; it was 10:00 pm when I was finally in a room away from the loud power-drilling and pounding. The second room was a ridiculous suggestion since it was still on the same side of the bldg, farther below but still directly below the noise. Therefore, I could still clearly hear the noise. The staff member who suggested that room was told by another staff member that he should move me to the other side, but he did it his way anyway. I would have changed hotels but it was too late at night. I was exhausted from inadequate sleep due to constant power drilling and the effort/stress from multiple moves. Was told that the workers were instructed to continue until it was done. Overall, the hotel was filthy and not just because of the construction. I noticed the same leaf and dirt clumps in the corner of one of the elevators every day of my stay, so there was no effort to clean. At one point during the moving, a staff member took me up the employee elevator. It had a strong rotten odor and the area around it on the ground floor was a big mess, not from construction. The hotel literature advertises room service. But when I called to order it, I was told it didn't exist and that the ad for it should have been removed from the room. All 3 assigned rooms had the same literature. I will never stay in this hotel nor will I ever recommend it.
July 19, 2014
Rated 3.0 out of 5.0 by Terri4469 Not as expected
Could have been better for the price. Pool is disappointing. The construction going on was annoying.
The Bellman was very helpful. Wish I could speak higher but just didn't feel it :(
July 17, 2014
Rated 4.0 out of 5.0 by jonaslax Magnificant mile
Although this establishment is going under renovations , so there is no lobby .... Sadly ... But the hotel is amazing service , staff is so friendly , rooms a super , very comfortable beds , excellent location - I just love this hotel !
July 17, 2014