Rated 4.1 out of 5 by 304
Rated 5.0 out of 5.0 by baxtergirl12 Great Place to Stay for Shopping
My mom and I take an annual Black Friday trip to Chicago from Nashville. The hotel is located in the middle of all of the great shopping on the Mile. We would often shop, make a quick drop off at the hotel, and then shop some more.
For being a Rewards Member, we were greeted with a welcome bag with water and snacks.
The hotel staff was very welcoming and helpful. The room was spacious and clean.
Our mother/daughter trip was a success!
December 7, 2013
Rated 5.0 out of 5.0 by terri65 Definitely will stay again!!
This was just a 3 day get a way for our family, but the staff made our stay so wonderful we would definitely make a return trip. The room was very nice, great view and beds were very comfortable!! Location was excellent and the front desk was more than happy to help us with directions, maps, and reservations and we never had to wait for these services. This was on of the best hotel stays anywhere that we, as a family, have ever experienced!!!
December 4, 2013
Rated 2.0 out of 5.0 by Huber76311 Not impressed
I had high hopes for my stay at the Avenue Crowne Plaza. Unfortunately it was far, far short of impressive. The check-in process was simple and the clerk was very nice, but that's where it ended. I got to my room and there was a horrible smell, very similar to a dead animal. Yes, I'm very familiar with what a 3-4 day old dead animal smells like. I mentioned it to the desk clerk and was told I could change rooms, but only standard rooms were available. Normally, this wouldn't be an issue, except this time I had paid for a corner suite and the clerk said there would be no reduction in the room charge if I downsized. I ended up buying a can of Lysol, sprayed the room before I left and when I returned everyday. Finally, the smell was reduced. Sleeping was interrupted several times a night from screaming ambulances heading to the nearby hospital. It seemed as though everytime I would get to sleep another ambulance would roll up with sirens blaring. Needless to say, I won't be staying at the Avenue Crowne Plaza again. I'll like IHG hotels, so I'll try the Intercontinental next trip.
December 1, 2013