Rated 4.1 out of 5 by 302
Rated 2.0 out of 5.0 by Huber76311 Not impressed
I had high hopes for my stay at the Avenue Crowne Plaza. Unfortunately it was far, far short of impressive. The check-in process was simple and the clerk was very nice, but that's where it ended. I got to my room and there was a horrible smell, very similar to a dead animal. Yes, I'm very familiar with what a 3-4 day old dead animal smells like. I mentioned it to the desk clerk and was told I could change rooms, but only standard rooms were available. Normally, this wouldn't be an issue, except this time I had paid for a corner suite and the clerk said there would be no reduction in the room charge if I downsized. I ended up buying a can of Lysol, sprayed the room before I left and when I returned everyday. Finally, the smell was reduced. Sleeping was interrupted several times a night from screaming ambulances heading to the nearby hospital. It seemed as though everytime I would get to sleep another ambulance would roll up with sirens blaring. Needless to say, I won't be staying at the Avenue Crowne Plaza again. I'll like IHG hotels, so I'll try the Intercontinental next trip.
December 1, 2013
Rated 4.0 out of 5.0 by Diana72 Great location
Location is great & the staff were very accommodating. One of the bell hops refused a tip when he was unable to locate a cab for us.
While our room was nice & the bed comfortable not being able to control the heat in our room was annoying. If we turned it down to 69 the air conditioning came on.
Overall it was a pleasant experience and I would recommend the Crowne Plaza.
November 30, 2013
Rated 5.0 out of 5.0 by Zingy Highly recommend
Right in the heart of the city. Staff was kind and knowledgeable. The attached restaurant was good and had a fun staff as well. Room was clean and comfortable and the entire experience was a pleasure.
November 28, 2013