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Rated 4.1 out of 5 by 323 reviewers.
Rated 5.0 out of 5.0 by perfect our stay was a wonderful experience. clean hotel and room. will visit again. May 23, 2014
Rated 5.0 out of 5.0 by Excellent! Great location and amazing customer service, staff super polite, very close to the highway, entrances is pretty and elegant May 22, 2014
Rated 2.0 out of 5.0 by For the money? I have stayed in numerous hotels in the Chicago area over years. I have stayed mainly on Michigan Avenue, however due to the last minute notice of travel I was unable to book a room anywhere else. Dollar for dollar this was by far the most outrageously over priced hotel. I would have thought for the cost of the room that there would have been modern up to date amenities, no. Old and out dated. The bathroom sliding door would not stay on it's track, the street noise was so loud that you would have thought the door was open and at 9:50 a.m. the television shut it's self off! I will not ever recommend this hotel to anyone! May 21, 2014
Rated 5.0 out of 5.0 by LOVED this place The customer service was TOP NOTCH here. I loved staying here and really enjoyed my stay. Thank you! May 20, 2014
Rated 5.0 out of 5.0 by All around Great This property is what a Crown Plaza should be, great staff, great location, and very comfortable rooms!!! May 16, 2014
Rated 1.0 out of 5.0 by Never Again I will never stay at a hotel where you pay to park in their parking lot. They charge you FOR EVERYTHING. No courtesy breakfast. Never once did someone smile when passing in the hall way. The front desk made my sister feel like a criminal by charging her $100 "just in case" charge. I was not charged this. I checked in with ease, however my sister was not so lucky. The parking staff was the best part of our visit. They were friendly and very helpful with any questions we may have. The hotel itself was not. May 15, 2014
Rated 5.0 out of 5.0 by Great customer service The staff couldn't have been more courteous. They really made the stay for us. I would like to put in a good word for Brei, the bartender. She was very friendly and gave us helpful tips that proved most useful for our stay in Chicago. May 14, 2014
Rated 5.0 out of 5.0 by Good stay The staff were excellent, the room clean...only the internet was a little unreliable. I ate at the restaurant downstairs. Excellent food. The best tomato soup ever. May 11, 2014
Rated 4.0 out of 5.0 by Great deal - great location Hotel is right across the street from a Marianos (great supermarket with prepared food) and a Walgreen's. About two blocks from the restaurant district. Staff is super friendly and helpful. Only negative? The internet was 256K and the desk was a little beat up. May 6, 2014
Rated 5.0 out of 5.0 by Nice Hotel but... This may not matter to some, but although I found the room nicely furnished, the staff attentive, and the overall feel of the hotel being very good for business stays, the one negative I had was the noise. Having a balcony was very nice, however, the noise from the free way just outside my room made it noisy...even with the balcony door closed. I come from a quieter community, and normally when I travel it is fairly quiet as well. I would rate this room 5/5 for comfort and sleep quality if they had better noise reduction material in the building. Even with the noise, the beds were comfortable, clean, and felt newer. I would still gladly stay here again. May 6, 2014
Rated 4.0 out of 5.0 by Very nice stay in great location We wanted to stay in the West Loop neighborhood on the recommendation of someone so this hotel fit the bill. Very close to many conveniences including drugstore, coffeeshops, Greektown restaurants, gourmet market with wine bar, breakfast place and Restaurant Row. Staff was friendly and helpful. Room was clean. Bathroom was nicely upgraded. The A/C was a wall unit but did not make noise. There was an advisory about hotel construction but luckily there was no noise during our stay. In the future, it would be helpful if staff had more info about the hours of construction. The key slot was "fussy"; sometimes we had to try more than once to open. The bed was extremely comfortable. You could tell the hotel had a lot of repeat travelers which is a good sign. May 6, 2014
Rated 5.0 out of 5.0 by Great Room great location, very comfortable bed, clean, very friendly and helpful staff. I would stay again. May 6, 2014
Rated 2.0 out of 5.0 by Room smelled like an ashtray I figured the room was tainted from past smokers, but on my 3rd day discovered that apparently people smoke on the balcony throw their butts into the space that houses the air conditioning unit. There must have been 200 butts on the ground 2 inches below the unit, which sucked air into the room. YUCK. April 29, 2014
Rated 3.0 out of 5.0 by Different location, average stay Location was an interesting switch from staying on or just off Magnificent Mile. Definitely would pick this area for staying again on future Chicago visits. Overall the hotel was fairly average, staff were pleasant and all basic hotel needs were met. Housekeeping seemed to get distracted and left us with no towels. After two calls to the front desk, towels finally appeared. Another plus to this particular hotel is the balcony, really enjoyed being on the side facing north and having a great view! April 23, 2014
Rated 5.0 out of 5.0 by Good location, good sleep, fine staff Stayed here for 4 nights, and everything was perfect. Room was clean and spacious, bathroom was clean and a good shower. Bed was perfect with nice pillows. Balcony was a plus. Location is good, 15 minutes walk to al you want to see, area around the hotel (greek area) was ok, lots of restaurants, supermarket and a starbucks just across the street. The blue line train to the airport is an easy 10 minutes walk. Staff was nice, restaurant food was also good. So, would come back here for a next stay in Chicago. April 23, 2014
Rated 4.0 out of 5.0 by Enjoyable Stay in Downtown Chicago We stayed for one night and very much enjoyed our room at the Crowne Plaza. Esteban & Kevin were very pleasant and the check in process was quick. Our room was spacious and very clean. The mattress was a little firm for my liking, but that's just personal preference. My only complaint was that our room did not have a hair dryer - my fiancee went down to ask for one and was told someone would bring it up to us. However, it took 30 minutes for someone to bring it up and by that time we were literally walking out the door, so I didn't get to dry my hair. But overall a pleasant stay in a great location. April 22, 2014
Rated 4.0 out of 5.0 by Great location The staff were very friendly and helpful. Great area, close to the loop and at the beginning of Greek Town. We really had no complaints about the hotel. April 18, 2014
Rated 1.0 out of 5.0 by Below standard While this hotel seems to have been remodeled recently the halls still smell like smoke. The carpet in my room was torn and pulling up outside the bathroom. The thermostat was programmed to return to 75 degrees so even though I turned it down to 73 it would return to 75 causing it to become hot in my room and disturbing my sleep. There were some hairs in my sheets that clearly weren't mine and made me wonder if the bed linens had been changed between guest stays and the napkins used as coasters for the coffee mugs had rings on them and had obviously been there a while rather than being replaced between guest stays. The shower had very little pressure except when turned to the cold setting. Unfortunately these are only a few of the problems with the room. I would also not recommend this hotel for a meeting or conference. The equipment in the room did not work correctly and the microphone cut out repeatedly. The hotel staff were never able to fix the problem. And the conference room was so warm all participants were complaining about the heat and how uncomfortable it was to sit there all day. I will say that one of the front desk staff, a young lady, was extremely helpful and made a great dining recommendation only a couple of blocks away from the hotel. April 14, 2014
Rated 2.0 out of 5.0 by Not great We were given a handicap room (unsolicited) and the shower flows into the toilet area. We received a wake up call (not asked for at 7 a.m.) They moved us to a suite for the second night, but it didn't have a second bed for our party of three, so we had to move into a third room I am dissatisfied with this hotel, especially with the price for value. April 9, 2014
Rated 5.0 out of 5.0 by Clean and comfortable room The hotel was wonderful. Room was very spacious, clean and bed was comfortable. Nice balcony to relax! Nice restaurant on property. Hotel staff willing to go out of their way to make guest stay more enjoyable. Will go back again! April 6, 2014
Rated 4.0 out of 5.0 by Central location. Fast valet service Great room. City view. Central location no self park. Fast elevators. Wall green 1 be lock away April 3, 2014
Rated 4.0 out of 5.0 by Very good atmosphere but a very rude staff member When we first checked in we were very excited the atmosphere was great and the hotel appeared very clean. The room was clean but a little small. During the night we had a complaint from a neighbor and a staff member called to let us know of the problem but was very rude and disrespectful to us instead of addressing the problem he started making many accusations and continued to be rude when we were just enjoying our time in Chicago and did not mean to be disruptive towards anyone. I had made special requests for extra items to be placed in our room but we did not receive them. The morning staff was very kind and helpful. Other than the rude staff member our stay was good and the hotel was clean. I would recommend it to others who like a quiet night sleep. April 2, 2014
Rated 5.0 out of 5.0 by Great Experience While Taking Illinois Bar Exam I stayed at the Crowne Plaza during the Illinois Bar Exam, and was very happy that the Bar Board recommended this hotel. The manager, Michael, was very nice and helpful despite I'm sure having numerous bar-takers and parents calling with questions etc. I appreciated that the staff was very responsive and that they also just seemed like really nice people, which I think reflects positively on the hotel's management. I was also happy with the complementary high-speed internet (since I had to upload my exam in the evening at the hotel), bed, and the noise level, since I was worried about getting enough rest for the exam. It was also nicely located with great Greek restaurants and (soon) a Whole Foods nearby. Overall the hotel was excellent and I would recommend it to prospective guests, including business travelers and future bar takers! And a special thanks again to Michael! April 1, 2014
Rated 5.0 out of 5.0 by Nice Place convenient, pleasant Hotel staff friendly and helpful They need to have Kosher food on weekends too,however March 31, 2014
Rated 5.0 out of 5.0 by Great Spot close to Shopping and easy to get into and out of just of 94 this hotel is easy to find and offers parking. the staff is always great here, we have stayed here several times. also note they have really great coffee in the attached restaurant. the room is great too, the bed is very comfortable and quiet too. March 25, 2014
Rated 4.0 out of 5.0 by Quiet room w/comfortable bed Location great for taxi ride or walk to United Center. Valet Parking staff very attentive to needs for directions and obtaining a taxi quickly. Concierge staff available to answer all questions. Had problems with a leaky toilet and we were immediately issued a new room and given complementary breakfast for our inconvenience. Hotel is only 3 blocks from Metra train station. Would book a room there again if going to the United Center! March 25, 2014
Rated 5.0 out of 5.0 Riht on the heart of Chigago Very nice facility, nice staff and nice location. Perfect for a casual weekend scape or as the headquarters of a busy day of business, March 24, 2014
Rated 5.0 out of 5.0 by Accomodating Staff Hotel is convenient to Union Station and downtown. Staff was very knowledgeable and accommodating. March 20, 2014
Rated 5.0 out of 5.0 by Great location, nice value Location was perfect for what I needed, and the accommodations proved ideal. Lone complaint was that I had to bring it to the receptionist's attention that parking was included in my room rate -- but my assertion was quickly confirmed without any dissent (plus, the fact I could include parking for a significantly discounted rate was a valuable bonus). March 12, 2014
Rated 5.0 out of 5.0 by Super friendly staff... and parking included! All the staff were there to make our stay more comfortable... reception, valet... you name it! I find valuable that they sometimes offer a park-for-a-penny promotion. March 12, 2014
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