Crowne Plaza Chicago Metro Downtown

Hotel Front Desk: 1-312-8295000

Hotel Fax: 1-312-6022199

Hotel Email:

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

O'Hare International Airport (ORD)

- Distance from hotel: 17 MI/ 27.36 KM South East l

- Exit O'Hare airport and take I90/94 east to Chicago. Exit at Madison (Exit 51D) turn right onto Madison to hotel

Midway International Airport (MDW)

- Distance from hotel: 10 MI/ 16.09 KM North East l

- Exit Midway Airport and take Cicero Avenue north to I-55, go east on I-55 to I90/94. Take i90/94 west to the Madison Exit (Exit 51D) Turn left on Madison to hotel.

Union Station

- Distance from hotel: 0.5 MI/ 0.8 KM West

- Adams Street west to Halsted, turn right and go 2 blocks to hotel on the right side of street


UIC-Halsted Blue Line

- Distance from hotel: 0.5 MI/ 0.8 KM South

Print Hotel Fact Sheet

- Car Parking Available

- Valet Parking Available

- Valet Parking Fee: 43.00 USD

- Valet parking $43.00 per car per night includes in and out privileges.

Print Hotel Fact Sheet

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Hotel Highlights

In a major city like Chicago, location is everything. Whether you're here to shop on Michigan Avenue, visit the Museums, experience Greektown or attend an event at the United Center, our hotel is just a short walk or cab ride away. If you're driving to Chicago or renting a car when you get here, ask about our "Parking for a Penny Package" available for a limited period of time.
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Hotel Offers

There are no hotel packages available for your requested travel criteria
Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 560 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Great service, comfortable room


April 26, 2015


Thank you to the two managers, Michael and Michael and front desk rep, Juanita, who were extremely helpful when my USPS packages never arrived on property. The room was comfortable and very convenient for business meetings on W. Madison although the highway-side rooms are a bit loud. Otherwise an acceptable, business-stay hotel.

Posted by HotelStaff
April 27, 2015
Hello Queson! Thank you so much for the great comments made mention in your latest review. I am sorry the package situation never really resolved itself, but I am happy to know that my staff and I were able to assist in any way possible. Let me know when you plan to make another visit to our property and I will make sure the highway noise will not be something you will have to deal with the second time around. Again thank you for your time, patience, and kindness. Michael D Gardner, CRDE Director of Front Office
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April 25, 2015

It's a decent hotel that is close to food central - Randolph, and downtown. The hotel is generally clean and comfortable.

Posted by HotelStaff
April 26, 2015
Thank you for your positive comments. If you have any advice how we can go from decent to amazing please feel free to contact me at anytime. Michael D Gardner, CRDE Director of Front Office
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Comfortable stay, with one small problem


April 25, 2015

Great room, comfortable beds, good food and breakfast in on site restaurant...
All rooms have balconies, mine overlooked the highway so probably depends on which side of hotel you're one whether you'd want to open the door or not.
Only problem, had the fan/ac running in my room as I do wherever i stay (has to be cold to sleep) and was constantly drawing In the smell of cigarette smoke from either an adjacent room or from the street (15th floor), was greated with the smell on return to room and several times thought the night.

Posted by HotelStaff
April 27, 2015
Hello Nyc_tykes! Thank you so much for all the positive and encouraging comments about our location. We really appreciate you taking the time to complete a very helpful survey about the Crowne Plaza Chicago Metro. I do apologize for the smoking situation you had to endure during your visit with us. Our property is 100% non-smoking so I'm sure that was not something you expected to experience. I will make sure we address this issue immediately. Please contact me when you plan to make your next visit to our property and I will make sure you do not experience the same issue you experienced this time around. Again thank you for your time and positive comments.
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Good service


April 23, 2015

The staffs are very responsive and helpful. The room is clean. The bed and the linens are comfortable. The location is convenient for driving. and the Whole Food and the Walgreen is right next to the hotel.

The room is a little noisy because it is close to the highway even at 14th floor. The furniture is a little worn. It is a little too expensive for the condition of the hotel.

Posted by HotelStaff
April 26, 2015
Thank you so much for a great review and the wonderful comments made about our location and staff. I will make sure everyone is aware of the condition of the furniture in your room and make sure the necessary arrangements to correct the issues are given. Again thank you for your time and patronage. Both were thoroughly appreciated. Michael D Gardner, CRDE Dir of Front Office
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