Rated 4.3 out of 5 by 219
Rated 4.0 out of 5.0 by Old Adder Enjoyable stay
Booked hotel for week end stay to celebrate our 50th wedding anniversary with children and grandchildren. All our expectations were met and the only complaint was challenges made by the bouncers presumably employed by the organisers of the celebrity wedding. Warm welcome at reception on arrival and the smiling helpful Spanish waitress was superb throughout. Both breakfast and evening meals offered very good choices and family took full advantage of swimming pool but not spa or golf. Hotel management were aware of the special occasion and a small gesture even if only a congratulations card would have been well received.Otherwise we all really enjoyed our stay and were relieved not to be disturbed by the 400 or so guests attending the wedding. We might well return at a later date.
July 16, 2014
Rated 3.0 out of 5.0 by disappointed of Somerset Disappointing.
A pleasant room and friendly staff but ruined by the quality of food we ordered in the bar. Nothing like the description on the menu, when I questioned the chips, advertised as 'Rustic in the skins' duty manager quizzed the kitchen and returned to inform us they didn't have what was advertised. I've seen more appetising cheese in my food waste bin at home.
July 16, 2014
Rated 5.0 out of 5.0 by Weberman Great restaurant service
Service in the Brassey restaurant was exceptional provided by a young Spanish girl named Irena. !!!
Food was also very tasty with an above average wine list.
July 14, 2014
Rated 2.0 out of 5.0 by Plain Bob Poor suite, poor overpriced breakfast
Very poor design and overall look for a room in a Crowne Plaza. Breakfast choice poor compared with other IHG hotels I stay in regularly. OK paying for very nice dinning room and view, but food must match the promise this suggests.
July 11, 2014
Rated 5.0 out of 5.0 by AndyL3304 Weekender
Stayed at Heythrop last weekend using Priority Club points. What a good idea! Everything was just great. I won't go on with the superlatives, but just get there and enjoy a great modern hotel!
BTW food in the restaurant was fab!
July 10, 2014
Rated 2.0 out of 5.0 by PJLondon Heythrop Park - stay at the hotel next door
Grounds are beautiful but the staff need further training in customer service.
July 9, 2014
Rated 5.0 out of 5.0 by Aps26 lovely setting and great service
we enjoyed a lovely weekend stay and must comment on the brilliant service from all the staff we came in contact with during the stay from check in, to the restaurant and the Bar they were all excellent. we also enjoyed a fabulous meal in the restaurant.
Overall a fabulous weekend.
July 2, 2014
Rated 3.0 out of 5.0 by LordFrobisher unusual place
This establishment is geared around corporate functions and events. I would have chosen to stay somewhere else had i known in advance the scale of events that were on during my stay. My recommendation to others considering staying, is consult the hotel first before committing to booking dates.
Quite bizarrely, the tables in the dinning room were absurdly too high (and or chairs too low) to eat comfortably. I'm over six foot and have never experienced this chair/table height disparity before. seriously, take a cushion. Its a very odd arrangement. The dinner service seemed to be provided by youngsters who lacked professionalism. I experienced wrong food orders and missing food. I eat out next day to avoid a repeat of this experience. Room pleasant and comfortable. In my opinion price was influenced by other factors. left me feeling that profits were being invested elsewhere - business functions.
July 1, 2014