Rated 1.0 out of 5.0 by Adamm check in and amenities
tried to book a romantic getaway.
Could not find the hotel. Called reception twice who could not direct me. Asked for the name of the nearest main road, which they did not know. Its oxford road !!
Arrived at 9pm. Only ones standing in reception and it still took the girl 20 minutes to check us in.
Expensive rates considering no breakfast was included.
Room looks very pretty and surroundings are very scenic... which is the only plus point.
Wanted to use the business centre and reception adivsed me to go ahead. I go inside and find there is no computer as its gone for repair; yet reception staff are not aware of this. Considering whats happened so far, i was worried that the hotel is been run by foreign students as no one knew what is happening in their own hotel.
Room is stringently supplied with toiletries. Had to call reception 3 times to ask for soap , tea bags and toilet roll.
I am a priority club member and have stayed at thousands of holiday inn chains over the world and would rate this crowne plaza as the worst one in terms of all the above.
The only saving grace is the decor. Wish the staff could be a bit more clued up on how to manage and service a hotel and how to look after guests. I have been taken care of 10 times better in a holiday inn express.
May 10, 2013
Rated 4.0 out of 5.0 by Meena6 Great staff
Six of us visited heythrope we had a lovely experience.we upgrade d our rooms to twin double.the rooms were huge.staff from reception to waiters were very good .As we were all vegeterian chef sorted that out for us presentation of food was very impressive.over all it was a very good.staff at spa were very good and helpful one thing which was missing was a jacuzzi or a hot tub out side.That would have made our break!:)Would recommend this break to anyone.we were very lucky we had good weather nice for walking.you do need a car if you want to visit any nearby places.Otherwise very nice place to relax and enjoy the facilities .
May 9, 2013
Rated 5.0 out of 5.0 by FlashMcGlash81 Going the extra mile
We were staying at the hotel for a wedding. My wife was the bride's makeup artist therefore we had to be at the venue 4 hours before the wedding was due to start. That meant my 1 y/o son and I were at a bit of a loose end. To my surprise, the hotel had made our room available for an early check-in, as the bride to be had informed them of our situation. A very nice touch.
The room was lovely and they had provided us with a nice travel cot. Little touches like that made the rest of the day worry free.
Would stay here again if given the opportunity.
May 3, 2013
Rated 1.0 out of 5.0 by Churchwarden Bed was brilliant and the service was exemplary
All in all a very good experience. only downside was the parking which was very difficult - only spaces were some walk away (not good if the lady had been out and was returning in dressy shoes etc) very few spaces as well but maybe we caught it on a very busy weekend. Otherwise we cannot speak too highly of the hotel.
April 26, 2013
Rated 5.0 out of 5.0 by MrsMonty2 What a great weekend!
Spent the weekend at the hotel for a relaxing spa break with my friend. Can't fault anything, food was fantastic and the room and facilities exceeded our expectations. and the service was excellent. They really couldn't have done any more for us.
The location is great too, close to Oxford and Bicester shopping outlet and the surrounding villages are lovely.
The Only down side is that the pool etc were a little walk away which wasn't too enjoyable in the rain, but it didn't bother us too much and it was good to get get some fresh air.
Would definitely come with my husband, he'd love it here.
April 22, 2013
Rated 5.0 out of 5.0 by StGeorge A tranquil country retreat
We stayed at Heythrop Park Crown Plaza April 10-11, 2013. From the reception welcome to requesting room service to the Saturday morning walk around the grounds, could not have made for a more relaxed and tranquil environment, away from all the hustle and bustle of a town. We had an exec room and the sleep / bed was extremely comfortable. Will most certainly be back and oh, the breakfast and staff in the breakfast dining room - superb.
April 19, 2013
Rated 5.0 out of 5.0 by BarbaraL Excellent staff
We cannot praise all the staff enough for their help and excellent service. Thank you.
April 18, 2013
Rated 1.0 out of 5.0 by pageyt small room and very uncomfortable bed
Very disappointed with the overall experience. Upon arrival the long road leading up to the hotel is covered in pot holes , the room we were given was very small, not large enough for a two people sharing, we noticed the room had in fact been set up for 1 person and when i requested an additional bathrobe, shampoo ect I was told by cleaning staff the room was designed to be occupied by 1 person. The mattress was extremely soft which didn't help with the hard pillows supplied thus a sleepless night. I complained at reception asking for another room and was shown to the same size room with same mattress so decided to stay in the room i was given . A member of staff came to look at the mattress and pointed out it should have been turned every 3 months, the date tag indicated this had not been done for 7 months! Another sleepless night. My paper i ordered on the first morning did not arrive and upon making tea in the room we noticed one of the tea cups still had the previous occupants tea stains on! All in all not a good experience.
April 18, 2013
Rated 4.0 out of 5.0 by Jim1000 Family review
Excellent facilitates, but restaurant let's it down. Particularly poor service, staff seemed to continuously over look our table and we received no apology for the delay until after dinner when I was asked for feedback, by this time my partner and kids had long left without finishing dinner as the wait between courses was ridiculous. We were somewhat stunned when after over an 1hrs wait for the kids dinner (2 portions of the same chicken based menu) they appeared with only one order telling us that they had only taken one order and it was the last in stock, 5min later they appeared with the 2nd order so obviously they had it in stock afterall and had taken both orders and simply left it waiting in the kitchen somewhere. Our starters came with the kids dinner, the wait for the mains was equally as long as for the starters and when ordering ice-cream for the children to keep them occupied that too seemed too burdensome. Food also wasn't worth the wait, standard was average at best - I do a lot of corporate entertainment, so maybe I'm spoilt as I often frequent good hotels and restaurants.
Would still visit again as liked the facilities and the grounds, but would simply avoid the restaurant.
April 15, 2013
Rated 5.0 out of 5.0 Brillaint Experience and Service
Stayed there for 2 nights in April and had the mopst wonderful time. Everything was perfect from the welcome, to the room, the upgrade, the service, the staff. The pool and leisure is excellent too. Could not rate it highly enough and Louise and team on reception were superb.
April 12, 2013
Rated 4.0 out of 5.0 by Nick73 Lovely weekend
Despite our stay being over the Easter weekend and the hotel being busy with families we did not feel in any way crowded or rushed. Our first evening we had a drink in the bar and then ate in the A la Carte restaurant where the service was very good. The food was of a very high quality. Our second evening we were unable to eat in the A la Carte restaurant as it was fully booked, so we ate at the all inclusive buffet. This was a beautiful room filled with families with children, all well behaved so no problem there. The food here was of a lesser standard. Not too bad a value at £19.95 per head, the pate starter was ok, the dessert selection was lovely but the main course left a lot to be disired.Bedroom was lovely. All in all a very lovely weekend.
April 11, 2013
Rated 5.0 out of 5.0 by TheTandS Our best stay with you yet.
Having stayed half a dozen times at Crowne Plaza Heythrop Park we know we can relax as a family and our children love the familiarity. The concierge is prompt and polite and the desk staff very efficient and friendly. We were surprised to see an increase in the tray charge for room service compared a previous stay of ours, with a seeemingly reduced choice, so ate again in the Brassey restaurant. The service was exceptional by a very committed waiter and his team and the food was the best prepared we have experienced there. The wine suited our taste and complemented the meal superbly. In the room itself, my wife would have liked a slightly flatter pillow as she finds the high ones a bit uncomfortable. Nevertheless, the cleanliness of the room and hot water allowed for a relaxing space. We again used the pool and the children enjoyed the warm temperature of the water. It was too blustery to make full use of the outside facilities, but we have something more to look forward to using next time we visit this summer.
April 8, 2013
Rated 4.0 out of 5.0 by mark153 The room
We was put in a room that was next to the lift , which was noisy , but other than that the stay was enjoyable
April 8, 2013
Rated 4.0 out of 5.0 by Rob25 Easter Weekend Stay
Wanted somewhere nice, with great food, good spa facilities and decent accommodation for my wife and I to stay whilst we explored the Oxfordshire area and wasn't disappointed.
The impressive main entrance and long private drive and the very contemporary decor made this hotel stand out in the style stakes.
The standard room we had was a touch small but was well appointed with good and stylish standard of fixtures and fittings as well as a balcony with views over the grounds.
The old stately home attached to the main hotel was an added bonus as was the excellent pool, and leisure club which was a short walk along the beautiful driveway at the rear of the hotel.
To top the night off we were amazed at the standard of the meals at the wonderful a-la carte Brassey's restaurant at this hotel which was extremely reasonably priced.
I would certainly return and recommend.
April 7, 2013
Rated 5.0 out of 5.0 by Sandy195 Excellent Hotel
We stayed at the Heythrop over the Easter break and the room and service was excellent. I would recommend this hotel.
April 6, 2013
Rated 5.0 out of 5.0 by bibbly99 Easter Break at Heythrop Park
Fantastic hotel, staff very friendly, hotel excellent. Bearing in mind the majority of the activities involve moving around within the grounds the Hotel is very clean. The amount of mud etc that must have to be cleaned, it is a credit to the hotel how spotless it is. The bar area was a little too warm, however it was -3 outside so that may account for this. Service in the bar area and the restaurant were excellent, food is very good.
Childrens play ground and swimming pool are very good although the pool is a little shallow, (1.2m max).
Golf course looked good, too cold to play.
Planning to go again in the summer to take advantage of the fantstic grounds.
April 6, 2013
Rated 5.0 out of 5.0
by sunshine1984 A nestled away delight
A wonderful stay, the hotel is immaculate.
Would have been nice to have spent another night.
Will be returning for sure with a visit to Bicester close by.
April 5, 2013
Rated 5.0 out of 5.0 by EagleEye1 Easter weekend get away.
We had a lovely stay here. The staff were very attentive, the bed was comfortable and the food was fabulous. I will definately be returning to Heythrop Park in the future for another relaxing weekend.
April 3, 2013
Rated 4.0 out of 5.0 by Barrek Stunning Location
Grand drive up to the house which is situated in a stunning location. The Plaza is modern with an art deco theme. I loved the manor house with his history, architecture and ambiance but pleased that we were staying in the adjacent Crown Plaza for the modern day luxuries. Whilst breakfast is help yourself there is a wide selection of options catering for most tastes. It is one of the best breakfasts we've had in a hotel of a similar rating. The evening meal was fine but needed to be a bit warmer. The spa treatments were fab and helped to achieve our aim of having a relaxing break away. My husband enjoyed the pool and gym. I will definitely be back for a further stay and would recommend a trip to nearby Woodstock and Oxford.
April 1, 2013
Rated 5.0 out of 5.0 by Tinklebelle Spring Break in Snowy Cotswolds !
This hotel was an unexpected delight - every twig and tree covered in dazzling white as we drove along the approach to the Hotel. We so enjoyed walking in the acres of grounds although the temperature rarely rose above zero centigrade.
This is a photographer's paradise - I brought 3 digital cameras and still ran out of battery/space !
The nearby Cotswold villages, also covered in snow, were so picturesque and the little pubs all had blazing log fires to welcome us.
Expecting to play golf on the Championship Course, we could only view the fairways and greens in our imagination as they were under the snow - but what a setting !
Our room was very comfortable, staff all warm and friendly from the top to the cleaning ladies, and the food delicious and plentiful.
We shall be back to see this wonderful place 'in the green'.
April 1, 2013
Rated 5.0 out of 5.0 by RosieD EXCELLENT STAY
Visited Heythrop Crowne Plaza Hotel to review the facilities before bringing a group of friends to stay later in the year. We came to walk in the area and in spite of snow drifts, achieved our objective!
The hotel is well situated near to Chipping Norton in the Cotswolds with lots to do and places to visit in the area.
We were welcomed and shown to our room, which was most comfortable. I would have liked 2 armchairs in the room and the lack of drawer space was a little surprising, but other than that it was very acceptable. Nice bathroom and lovely walk in shower too!
We had dinner in the Brassey restaurant ,which was not part of our package but it was worth it. The food was excellent and the service attentive.
We enjoyed the buffet breakfast, which was extensive and quickly learned to ask for our own pot of tea, as the large pot which the staff were carrying around had quite weak tea in it! The scrambled egg was delicious!
We explored the hotel and were impressed by the public rooms in the older part of the hotel and loved the grand piano playing classical music - electronically! The weather was extemely cold with snow outside and when we went to the leisure club we found the pool a little cool for our liking, but soon warmed up in the steam room. The gym has a good variety of equipment available and we shall use it when we visit again later in the year. Overall we had a most enjoyable stay and have no hesitation in recommending this hotel.
March 31, 2013
Rated 3.0 out of 5.0 by Jonny2810 Very Comfortable Bed & Pillows
We were very pleased with our room in general on the lower ground floor of THE CROWN PLAZA in Haythorp Park Ox'
bathroom also of a high standard, even the bathroom mirror was heated to stop it steaming up when taking a shower, very good power shower in the walk in shower area, also easy to use.
Only disappointment was on arrival no porter available to help with luggage and we had to find our way to our room, all the
hallway direction signs nightmare to follow, all pointing wrong
straight on to go down stairs to the lower ground floor, other guests also having the same problem, looking for rooms !
The room when we found it was clean & tidy, with little extras
The hotel was short of checking in staff on arrival & same problem on checking out the next day, just took far to long, waiting for another guest to agree their stay bill, they need checking in & out clerks totally separate, from reception
The hotel need to address this problem urgently
Ordering food on arrival another major problem on the day, we were all told the same "minimum one & half hour wait, for any food whatsoever from the kitchens" at around 2 pm in the afternoon on a Saturday !
March 29, 2013
Rated 5.0 out of 5.0 by NicBabs7 “Paradise”
My husband and I had a lovely long weekend (3 days) :-) :-) and I cannot fault on anything
The Staff were very attentive from the moment we had arrived (101% 1st class service)
They have very comfortable large bed and pillows, the room and the bathroom was very clean and the food was great and also the atmosphere
The hotel has been decorated beautifully and is also very clean to a very high standard that I would defiantly be back again
March 28, 2013
Rated 4.0 out of 5.0 by margmu hotel
Every thing was fine except for the food which was spoiled by the cooking which was awful and nearly cold
March 25, 2013
Rated 5.0 out of 5.0 Excellent hotel for a base in the Cotswolds
We had a lovely two night stay there and were very pleased that the cooperative and friendly Reception staff allowed us to change our allocated room on arrival to one with a better view (3027). Excellent room and an extremely good bathroom with superb walk in shower in addition to the bath.
Very good complimentary wifi service with good reception in the public areas.
Breakfast good quality and choice, although we have had better in similar graded hotels.
All staff very friendly and efficient. Take the 2 mile walk around the grounds, very pleasant.
The Health and Fitness centre with swimming pool is 5 minutes walk away outside, so subject to inclement weather. Not so convenient as when built in. However Reception did offer a buggy service if required.
A busy hotel with conventions etc but well worth a stay when holidaying in the Cotswolds, as ideally located.
March 24, 2013
Rated 5.0 out of 5.0 by diamond9347 Good sizes comfortable room, good pillows
A very pleasant experience despite us having awful weather, rain on saturday snow on sunday. A very tasty evening meal followed by a excellent breakfast, nice idea not checking out until noon and breakfast was going till 11.30am absolutely ideal.
Only one downfall having to go outside to the leisure facilities which in itself was good but having to drive took the edge off the pleasure. Hope to go again when weather improves and can get a full round of golf in on the very interesting and challenging course.
March 23, 2013
Rated 4.0 out of 5.0 by Julie56 Modern comfortable room
The room was well equipped, comfortable but a little on the small side. The staff were very pleasant & helpful but there was a slight let down in the restaurant whereby a window table had been requested at breakfast for our evening reservation & although the waitress took all the details, this was not passed on & we were unable to have a window table. Disappointing but did not impact the weekend stay overall. The Spa facilities were wonderful & we enjoyed our treatments very much.
March 22, 2013
Rated 5.0 out of 5.0 by Aultonb One night stay as a couple
We only had one night here but will def be back. The hotel is hidden away in lovely surroundings. The welcome was warm, great hotel and the room was amazing. The staff were super and the food was very nice,, although it could have been a little hotter that did not spoil our night. All in all a great stay in a lovely place, well done.
March 22, 2013
Rated 5.0 out of 5.0 by GeofftheChef Week-end Stay
Having read other reviews of this hotel we were expecting the best. We were not disappointed. From the moment we entered the building to the time we left the staff were friendly and very helpful e.g a light out in the bathroom was fixed immediately following a call to reception. The food and wine were great, both in the Brasserie and the Restaurant. Our room was extremely comfortable and quiet which meant my wife and I had a good night's sleep. I would recommend this Hotel to everyone.
March 19, 2013
Rated 5.0 out of 5.0 by Bandy1 Excellent Hotel to Stay
We arrived early and our room was ready, We are told that we could leave car outside hotel till luggage was put into hotel, the staff on duty were most helpful and could not do enough for us, the room was superb, nothing out of place, we had dinner in restraunt both nights and we could not fault the sevice or quality.
We will be back in May.
March 14, 2013