Rated 4.3 out of 5 by 161
Rated 3.0 out of 5.0 by kaya124 Beautiful Grounds
The hotel sits in beautiful grounds but unfortunately the hotel building itself spoils the atmosphere.
The rooms are of average comfort but clean. (need to get decent pillows- we needed to bring our own)
The Decor is really quite dated (very 80's) with the lobby being really ugly and totally out of context.
Breakfast was excellent with nice views (coffee awful)
Service was also good
August 16, 2013
Rated 4.0 out of 5.0 by Tam2013 Preparing for a wedding
I stayed at the Crowne Plaza for a few days before my wedding in the near by town of Woodstock. In terms of rooms, I booked into one of the large suites because we needed the space. The room was excellent especially the bed was very comfortable and the bathroom had a wet room type shower which I particular love. I had a number of family members stay in the crowne plaza as well and they were happy with their rooms. Included is access to the gym which has a very large pool perfect for a few laps. The setup however is very odd with the old (Heythrup) and new buildings intersecting. As we had some friends and family staying in both parts it did cause some confusion in navigating through the passages and levels. The other issue was the power kept cutting out, given the temperatures in late July this wasn't ideal as the air con would keep going on and off. One tip I would advise, is make sure you have the right postcode as the hotel isn't that easy to find if you're using satnav as the new postcode hadn't been updated on the hotel website. Aside from this the staff were very friendly and accommodating and overall it was a successful stay.
August 10, 2013
Rated 5.0 out of 5.0 by Simercier Wonderful night away
Lovely hotel food was excellent. Next time I will try the golf course.
August 7, 2013
Rated 4.0 out of 5.0 by brandysuperdog Good Stay
Breakfast and evening meals in bar were great (Breakfast a little pricey but in fairness a voucher was issued), all staff were very friendly and service was excellent. Rooms were spacious and clean and we enjoyed our stay very much
August 7, 2013
Rated 5.0 out of 5.0 by Crunchee1 One of the Best
My husband and I had a truly wonderful time in this Hotel. Nothing was too much trouble. The staff were so polite and helpful.
The food was extremely good and the servings were very generous.
The cleanliness was of a good standard.
We love walking and the grounds were extensive and well kept.
We sadly found some tiny unkempt areas behind the conference room and other hidden places in corners BUT that is because we love exploring.
Thank you for a really superb 3 days that we will never forget!
Chris and Catherine
August 6, 2013
Rated 4.0 out of 5.0 by sundays weekend aways
hotel fresh and clean, gardens well kept, but staff looked like they did not want to be there, service in bar very slow especially as bar downstairs closed made it very business like , more smiles needed
August 4, 2013
Rated 5.0 out of 5.0 by larhaz Senior Suite experience
We had a senior suite for a 2 night stay and had a great experience. everything in the room had clearly been thought through and well designed, everything you needed was there. Except a do not disturb sign which would have been useful as housekeeping knocked three times before 10am (and breakfast didn't finish until 11.30hrs). but other than that it was a great stay and the beds are incredibly comfortable and the little spray etc was a lovely touch which really did work to give you a very deep and comfortable sleep.
August 3, 2013
Rated 2.0 out of 5.0 by Gilly0 Sleepless nights!
We all lead busy lives and work/life balance always seem to tip the scales the wrong way! I am sure that some of you out there can relate to sleepless nights, stress and working excess hours. So when the man in you life treats you to a relaxing weekend away in the lovely Heythrop Park hotel to recoup and catch up on some well earned sleep, who can resist. However, 4am on Saturday morning a power cut kicked in and a generator started up that was so loud it sounded like and aeroplane starting up. This went on for nearly an hour by which time the stress levels were too high to resume sleep. Hey, we still had Sunday, nice lie in breakfast in bed - you know the routine! Well at 7.45 the power cut kicked in again and the generator started up equally as noisy - the sleep and moment lost. When checking out we were asked if everything was o.k, to which we responded about the deafening noise. The only reply we got was "Sorry about that but power cuts are out of our control". Stay here by all means, it is a lovely hotel and location but do not go for a balcony room (60) if you want to get a good nights sleep.
August 2, 2013
Rated 2.0 out of 5.0 by Trudy29 Good location and lovely grounds
We spent 3 nights at this hotel. The location, room, grounds and adjacent house was lovely but we had two horrendous nights sleep due to power cuts in the middle of the night. Our room was right next to the generator which when it went off at 3am and 4am sounded like a jet engine so we didn't sleep. On the third morning we left at 5.45am because we had enough and was so tired. The hotel did not charge us for two nights stay but it still spoiled our break. We would stay again but would not want rooms in that particular wing of the hotel unless they assured us the generator was somewhere else.
August 2, 2013
Rated 4.0 out of 5.0 by Kathryn35 Nice hotel
We stayed for one night in a family room, which was basically a twin room. Our air conditioning was not working we advised the front desk but this was not sorted during our stay. Slightly annoying. Good points were the grounds of the hotel, the service and dinner in the bar, and again the service at breakfast was very good. The bathroom in our Room was spacious with both a lovely shower and a bath. We swam in the pool which was nice.
August 2, 2013
Rated 5.0 out of 5.0 by snowy2 Best bed
Best Hotel bed i have slept in!! Loved the pillow spray.Breakfast and dinner needs more vegetarian options please.
August 1, 2013
Rated 5.0 out of 5.0 by Aimatay67 Hidden Gem
A wonderful last night stay in the UK. Lovely room with a great outlook. Very quiet and peaceful grounds and such an elegant hotel. Excellent front desk service and wonderful meal at the restaurant.
July 28, 2013
Rated 5.0 out of 5.0 by Davcarmel Fabulous
There's nothing about heythrop park I didn't like; 2 nights wasn't long enough. Room fantastic, large, decor beautiful, breakfast served until 11.30 am, set in a beautiful location; something for everyone young and old.
July 27, 2013
Rated 5.0 out of 5.0 by zo28 Amazing!!
Excellent service, great food, amazing breakfast, friendly staff, great atmosphere. Love the spa. I highly recommend for a weekend away. Actually my wife and I we are returning to the hotel joined by friends. Absolutely gorgeous!
July 27, 2013
Rated 5.0 out of 5.0 by RoyUK Great hotel
Having recently stayed here, I can highly recommend the hotel.
On arrival we were told the hotel was full on the first night, and, as IHG Platinum members they could not upgrade our room, not a problem, it is an offer not a right. However we were told they would do it for the second night.
The first room was very nice and comfortable, but the second night in a junior suite was excellent.
The staff, especially the concierge, check in and restaurant/bar were extremely efficient.
the rooms are well maintained clean and nicely furnished and decorated
The hotel is set in magnificent grounds, once being a stately home and an excellent base to explore the area.
If it has any disadvantages, you have to drive anywhere, the walk down the drive would take about thirty minutes
July 22, 2013
Rated 2.0 out of 5.0 by SJAS Why bother being loyal?
Upon arrival we were treated poorly. I was summarily advised that my booking was in error even though I had booked direct with the hotel and agreed everything upfront.
To find out my stay was a non qualifying visit is just the final kick you don't need. I could have booked using points and saved the cash!
Where is this new and wonderful IHG experience the marketing team keep assuring us of?
The hotel was fully booked and the manager let everyone know in no uncertain terms that this was the case. Sadly our room had a mirror with duck tape over a larger crack in it. The usual issue of two of everything for four people, an ice room that was broken, no bottle opener, and a badly stained carpet. Not quite what I had expected for the money paid.
Free WiFi was presented as something to be grateful for; as an Elite member a silver envelope was presented, with some information that could have been read in the room welcome pack!
The tennis courts have seen better days, so don't bother taking your rackets!
On a positive note: The staff in the Brassey restaurant were very professional and welcoming. The meals all excellent. The grounds are fantastic to walk around, and for golfers, the course looks challenging.
We would stay here again, but not without written confirmation from the hotel. Double check everything and don't expect anything.
I have paid much less within the IHG range and received much better for the monies paid, as well as being rewarded for my loyalty!
July 19, 2013
Rated 4.0 out of 5.0 by Qave Cotswold break
Excellent relaxing break, lovely grounds, would love to stay for a week. As it was, we booked in for 2 nights and then added an extra night!
July 14, 2013
Rated 5.0 out of 5.0 by Alex37 Another great stay
I had booked to stay in the hotel next door, but after a catalogue of problems there, the helpful manager decided to upgrade us to this Crowne Plaza.
The room was very good with lovely bed and linnens, large bathroom and beautiful furnishings.
We had a quick meal and drinks at the bar, the service was good and the food didn't take long.
The pool is very nice, it's just a shame they don't have a hot tub to complement the rest of the pool area as everything else is really great.
My mum and sister were staying with us, they loved the building and the beautiful grounds around the hotel.
July 14, 2013
Rated 5.0 out of 5.0 by Jim985 Wonderful location, great value
We stayed here for one night and found it to be great - good value for the room size and quality, and the hotel is very well laid out and spacious with great walks just on the doorstep. Restaurant was very good quality.
July 10, 2013
Rated 5.0 out of 5.0 by DawnT Wonderful stay
I stayed for two nights in this wonderful hotel with my partner in late June (for F1 Silverstone). The reception staff were very welcoming, booking in process was quick and easy. Room was beautiful, clean, large, light and airy. The bathroom was lovely, with both a bath and separate shower with a wonderful waterfall showerhead as well as complimentary toiletries. The seating area had a large flat screen tv as did the bedroom which also came with tea/coffee making facilities and biscuits!! We had a meal in the Brassey restaurant on our first night which was great, both the service and the food were excellent. The breakfasts were lovely too. On our second day there was a barbeque in the gardens which was great, there was loads of food with lots to choose from (however could use a few more outdoor tables and chairs!)
July 9, 2013
Rated 3.0 out of 5.0 by Mandy5499 Poor service
This hotel could be much better managed. Breakfast on most days was good but if it was busy it was a complete shambles. Bearing in mind that on booking the hotel was advised that one person is a wheelchair user, why on earth would the room be on the third floor with no shower and a bath that only an able bodied person would be able to use. Also one of the two lifts was out of order for the whole time we were there (five days). If the other lift had broken down where would that have left us. Health and safety spring to mind. The bedroom was light and airy and that's all I can say about - the wardrobe was so small that we had to take the ironing board out to get any clothes in and there was only one very small drawer. As we were there for five nights we had to live out of a suitcase. In the snug bar on two occasions we had to go in search of someone to serve us and the staff were found chatting in a corner behind the bar. One night there was a disco and the noise was unbearable. Duty manager said it would stop at 12 but it went on until 1 am. If they are going to have discos perhaps some sort of sound proofing would be better so that other paying guests are not disturbed. In the restaurant on 2 occasions the bill was wrong. When this was pointed out for the second time the girl in charge laughed. We were not amused. We will not be returning to this hotel.
July 5, 2013
Rated 1.0 out of 5.0 by laynie29 Heythrope Park
Hoped for a lovely weekend got the worst experience of my life.
When thing went badly wrong at hotel.Duty Manager was rude
and for them to take me seriously it took a week.They did not do
anything positive to resolve a situation not even a cup of free
coffee although this would not now be enough now.
June 29, 2013
Rated 4.0 out of 5.0 by Peterboy Very enjoyable stay
Facilities and grounds were very good, room clean and very comfortable, good value as we had food included which was very nice indeed, will go back.
June 29, 2013
Rated 5.0 out of 5.0 by Deanie123 By far the best hotel we have stayed at.
By far the best hotel we have stayed at.
The one and only fault was there were not enough signs in the hotel.
June 28, 2013
Rated 4.0 out of 5.0 by Lucy02 lovely stay :)
Room comfortable with good facilities and beautiful grounds. Service was good and food satisfactory. Food and drink expensive but lots of other nice places to eat nearby. Pool a bit on the small side but is fine if it's not too busy! Lovely place to stay and great location, staff helpful and attentive and would definitely recommend!
June 27, 2013
Rated 5.0 out of 5.0 by Tanya2013 Amazing from arrival to departure
My stay from amazing from start to finish. The staff were fantastic and met my every need and more. My room was beautiful and had many more extras than its competitors which made for a personal and thoughtful feel. The extra touches made a real impact. Comfy bed, superb shower and separate bath, good working space and beautiful views from the patio. My stay was predominantly for business but I wouldn't hesitate in booking for pleasure also.
June 24, 2013
Rated 4.0 out of 5.0 by BritishRVer First time I've stayed at a Crowne Plaza in the countryside
The long approach to this hotel through the grounds of the park is fabulous although on arriving at reception it does look a little like an office complex from the outside - until you look to the right and see that it is an 'add on' to the very grand old original building.
Lovely hotel inside and Platinum Ambassador status recognised with an upgrade to a lovely big and comfortable room.
Unfortunately the Movies service wasn't functional and to my surprise, the receptionist said it had been like that for a week.
I needed to work anyway but an hour after starting the WiFi was lost throughout the hotel - and no one knew how to fix it.
It was online at around 09.15 next morning when the person who knew about these things turned up - but that was way too late for my needs.
I had to move to a web enabled property to finish working on imprtnat business documentation prior to an afternoon meeting - not impressed at all with that!
The other issue was in respect of breakfast although this critique is directed not solely at this hotel but at IHG generally too.
There seems to be an increasing occurrence of being offered a full breakfast at up to £20 whereas all I require is a bowl of porridge. The ability to be selective and pay for a specific item in isolation seems like its disappearing.
IHG are endeavouring to force people into a standard selection at a fixed price and that doesn't 'fit' with the usual fairness and flexibility of the IHG group.
June 21, 2013
Rated 5.0 out of 5.0 by Rachel155 Rachel
We stayed in the Crowne Plaza for my husbands birthday with our two boys aged 7 and 4. The hotel is lovely, clean and modern. We had the inclusive package including breakfast and dinner and this proved to be very good value. The menu choices for both us and the children were excellent as was the breakfast buffet. The facilities at the hotel were very good and we enjoyed using the swimming pool. My only criticism is that the rooms were a bit small but that was only because we had 4 of us sharing the same room.
I would definitely stay here again.
June 10, 2013
Rated 4.0 out of 5.0 by rmb1981 One night Spa break for Birthday
Organised the His and Hers Luxury Spa package that includes spa treatment and a one night stay in the Crowne Plaza. The hotel and the facilities were excellent, the staff extremely attentive and the decor very stylish. The quality of the food for both the evening meal and breakfast was excellent and again the service extremely efficient. We were lucky enough to have a table over looking the wonderful grounds in front of the Crowne Plaza hotel. The lunch time menu is also extremely good and the portions surprisingly big for the quality of the food and the establishment. The hotel staff were also very helpful before and during the stay and made organising the surprise visit extremely easy.
I was able to get an upgrade for the room and we stayed in a Senior Suite room which was extremely luxurious and worth the upgrade. The room was very modern and comfortable and overlooked the grounds. The bathroom was large and included a separate bath and shower with a large 'rainfall' style overhead shower. The room included a comfortable queen size bed, a large dressing table and a lounge area with a sofa and TV that could be rotated so that it could be watched from the sofa or from the bed. It was a shame to only stay in this room for one night!
The Spa was a little disappointing as it is not connected to the Crowne Plaza hotel and involves a short walk outside and around the grounds. This is fine in good weather but unfortunately it was pouring with rain when we made our two trips to the Spa. For this reason, we did not use it as much as we could have. We were also disappointed that the swimming pool is open to general use as part of the health club and happened to be extremely busy. It is a shame that there is not a separate swimming pool exclusively for adults and for the Spa. A jacuzzi would also be a welcome addition. However, the Spa staff were extremely professional and we both enjoyed our treatments in the same room together.
June 9, 2013
Rated 5.0 out of 5.0 by Anka Wonderful, romantic getaway!
Me and my partner stayed for 3 nights as a birthday treat and we loved it! The rooms were comfy and stylish, everyone was so helpful and the whole estate amazing and so many things to do. We relaxed and had a lot of exercise at the same time. nice food and great service all together! Thank you!
June 9, 2013