Crowne Plaza Chongqing Riverside

Hotel Front Desk: 86-23-86368888

Hotel Fax: 86-23-86370222

Hotel Email: cpcqr@ihg.com

Check In: 2:00 PM | Check Out: 12:00 AM | Local Time: 7:30 PM


Train
Chongqingbei Railway Station

- Distance from hotel: 6.21 MI/ 10 KM North

- Hotel, Nan Bin Road, Changjiang Bridge, Chongqingbei Railway Station

Subway

Nanping Station

- Distance from hotel: 0.62 MI/ 1 KM South

- Hotel, Wanda square.

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- Car Parking Available

- Complimentary Daily Self-Parking

- all vehicles are parked at the owners risk, and the hotel accepts no liability for damage or loss .

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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.1

based on 81 reviews
78%
Recommend This Property
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Ratings Breakdown

81reviews

  • 5 Stars
    39
  • 4 Stars
    26
  • 3 Stars
    7
  • 2 Stars
    3
  • 1 Stars
    6

服务一般,不像洲际旗下酒店标准

By

November 21, 2014

酒店进门是温泉,不像一个五星标准的酒店,而且服务比较差,大堂吧进去无人问津,坐了十多分钟,叫了服务员都半天不过来,点了单服务也跟不上。

Posted byHotelStaff
November 24, 2014
尊敬的客人,感谢您入住重庆滨江皇冠假日酒店并提出宝贵意见与建议。我们对于您所反应的关于大堂吧服务的问题,为您带来的不便感到十分抱歉!酒店已将您所提到的问题反馈至相关部门,并将继续监管、对员工进行相关培训以提供更优质水平的服务。感谢您的诚挚建议,我们衷心希望此次事件没有影响到您对酒店的印象,并期待您的再次下榻!
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Expected More

By

November 17, 2014

I do a lot of business travel in China and frequent many IHG hotels. This hotel was underwhelming for a Crowne Plaza. I did not get a warm welcome or any acknowledgement of my reward status. The entrance to the hotel is at street level, but reception is one floor above - with no signs or direction arrows to guide you. I arrived later in the evening, and there were no concierge or service staff to help. I had to wait at the reception counter for a few minutes before they realized I was there.
Elevators were extremely small, and had no signage as to what floor was for breakfast or check out.
The room was small but comfortable. It felt a bit outdated and due for a remodel.
Upon checkout, everything was ok with the bill, but sleeping employee should be moved to be back of the house, not at the reception desk. This shows lack of professionalism, and is not what I expect from a Crowne Plaza

Posted byHotelStaff
November 21, 2014
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Chongqing Riverside. We would like to take this opportunity to apologize for any convenience our service may have caused you. Your comment about the lack of professional service has been documented. We will enhance the staff training to improve our service quality for our guests. We look forward to hearing from you and to welcoming you back to see greater improvement in the future. Thank you!
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房间里有蟑螂,真闹心。。

By

November 17, 2014

platinumelite

很闹心的入住体验。1.没有酒廊,HH只能在大堂吧点。餐单上的很多东西没有,点了一点点东西,但是速度实在实在太慢了,差点误事。出门还要签字。。。2.极难打车。极难打车。3.最最重要的。房间里面居然有蟑螂!!!打开桌上点餐簿,一只拇指大的蟑螂窜了出来,逃到柜子下面了。。更难受的是,放在旁边的欢迎水果已经吃下去了。。致电前台,换了一间房间。。但是半夜2点回来以后,发现给的是一间吸烟房,立刻逃了出来。。难道看不见我预定的是无烟房吗?想到是半夜两点,不想再麻烦酒店,就和蟑螂同屋一晚。。4.退房两个多礼拜了,积分和房晚一直 不到。两次致电酒店,也没有解决。一会说系统里看不到我的会员号,一会说我是第一次住他们酒店,没有登记会员号。没有会员号,我能订到6折房?没有我的会员号,能给我酒廊的使用权?

Posted byHotelStaff
November 20, 2014
尊敬的客人,感谢入住重庆滨江皇冠假日酒店并给予酒店评论。我们对于您所反应的问题,以及入住期间为您带来的不便感到十分抱歉!关于您提到的打车难的问题,您可以在出行前,预先通知我们礼宾部的同事为您叫好出租车,我们很乐意为您服务,以方便您的出行。房间出现蟑螂的事情,我们感到很抱歉,在以后的工作中我们一定竭尽全力将入住环境变的更好,同时也请您放心,我们酒店的欢迎水果和其余餐饮都是新鲜选材,均经过餐饮部门严苛审查,您完全可以放心品尝。关于您的优悦会积分的事情,我们一定会让相关部门为您积极解决此事,如您有任何疑问,可随时拨打酒店服务热线:023 86368888或发送电子邮件cpcqr@ihg.com与我们进一步沟通。尊敬的客人,身为尊贵的优悦会会员,我们至诚期望在您出行的每时每刻,都能享受洲际酒店集团“每一餐、每一宿、每一步”的悉心照顾。衷心期待您的下次惠顾!
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适合商务出行。

By

November 12, 2014

club

公司统一预订的商务酒店。预订期间有点曲折,甚至有点不愉快。但是入住后的体验不错。酒店布局挺好,隔音不错,所以休息的很好。信价比在重庆一般,如果是洲际会员的话,可以选择这家出行。

Posted byHotelStaff
November 14, 2014
尊敬的客人,感谢您对此次入住进行点评。很高兴您在入住期间能感受到舒适安静的入住环境。对于订房期间为您造成的不愉快我们深表道歉。酒店一定会继续提高服务质量,让您享受更为优质的入住体验。再次感谢您的莅临,期待您下次继续入住重庆滨江皇冠假日酒店。
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