Rated 3.9 out of 5 by 148
Rated 3.0 out of 5.0 by Evstar Poor planning
I was in room 108 for a local hockey tournament. As you may or may not know, these games start early in the morning. We were charged $21/day for breakfast. On 08/31/2013 breakfast was prepackaged pastries, yougurt, fruit and bagels (no toaster). As we started eating at 8am, your staff came in to break down the foord service. They were told breakfast was from 5-7am. They were nice and let us finish our food.
09/01/2013: breakfast was a hot buffet and was good. Your hotel had a LARGE wedding which was nice to see. Unfortunately, your staff put a lot of our team on the first floor. The music from the wedding was so loud we were unable to sleep. I dont understand why you didn't put the wedding party near the reception hall and the hockey team on the upper floors away from the music. Not being able to sleep i went to your lobby bar where there were some VERY drunk guests (falling off stools, breaking glasses, rude behavior, etc#. They started a fight with one of the bridal parties staying in your hotel. The bartender was very slow and did nothing about these drunks. It got to the point where we left the bar and sat in the lobby. The bar fight spilled into the lobby and we watched the secruity guy #one man) try to defuse this situation. He did well for a one man show.
September 6, 2013
Rated 3.0 out of 5.0 by CGMA OK experience
We were allocated a room with a single bed. My profile mentions 2 double bed however. On checking with front desk, was told that the hotel was full & there was no other room available.
The room was clean, beds were good all of us had good nights rest.
I would say that Crowne Plaza should include breakfast available to guests or give the guest option of including bed & breakfast plan as part of reservations.
Rooms did not have refrigerator nor a microwave so if someone is planning to stay for more than 2 days should bear this in mind.
Overall good for the period of my stay but could have been better...
September 5, 2013
Rated 5.0 out of 5.0 by Hazeleyes77 Great service
I really liked staying at this hotel the only thing I didn't like was the extra holds they put on your card other then that was great.
August 29, 2013
Rated 1.0 out of 5.0 by Mackelroy Poor attitude and values on the part of the management(??)
I drove 6 hours that day, and after what I thought would be a decent night's sleep needed to drive the same the next. OK, so there was a wedding party that night. OK, so some people were staying on our floor, and getting really loud in the hallways. Is there really any reason why, after 11 p.m., folks cannot have enough decency to keep the sound down, or socialize inside rather than right outside our door?? So I called the front desk, only to ask if someone could please just ask the people to keep the noise down a bit, as their neighbors are trying to sleep. A fellow named Chris at the front desk replied that there's not much he could do, other than relocate us to another room (or floor I would hope). But of course, that would not have been fair to other of our family members who had fallen asleep in spite of the racket (those hard of hearing or just fell asleep before it started). If anyone selecting a floor for us had enough professional experience, they would have foreseen this problem, and placed us on a different floor to start up with. When I complained, the man eventually agreed to send someone from security up there, but I kind of have my doubts, since he also said the 'sales department wouldn't approve'. And, the noise didn't subside at all until after 1:00 a.m..
August 19, 2013
Rated 5.0 out of 5.0 by Foodguy Expectations Exceeded
Having managed hotels in my career, I had very high expectations for what I was told was "a slightly better Holiday Inn." I was completey and pleasantly surprised when I arrived at the hotel. The staff was very welcoming, the lobby was beautiful and very well maintained, the meeting space was abundant and sold propery, the food and beverage was much better than I expected... I can go on at great legths, but this property was wonderful. What a great value! I will definitely be back.
August 19, 2013
Rated 4.0 out of 5.0 by Eddie1000 Very nice room. Only complaints would be internet speed & No Fridge.
I had a really nice stay. Breakfast was excellent. Staff was freindly. Room was clean & comfortable. Not a big fan of Lodgnet. No fridge or microwave (for the rate?) I got faster internet speeds on my phone. The internet was almost unusable.
August 19, 2013
Rated 1.0 out of 5.0 by RJJ56 Confirmed room?
When I arrived for my "confirmed reservation" after a long day I was informed that they had no rooms. I was told they were oversold by 2 employees and that they had some rooms with mechanical issues by the night manager. Either way, no room at the inn. Not the way to treat a Platinum member. They did put me up at another hotel but it was not near were I needed to be the next morning.
I was allowed to stay there the next night and given some coupons for my trouble, too little, too late.
As most others have mentioned the internet service is still terrible. Remember the good old dial up days. Obviously all the negative comments about this mean nothing since the owners have failed to invest in an improvement. I stay a a lot of hotels and this was the slowest internet I have seen, including many foreign countries.
I suggest calling before your arrival to "confirm" your room. Better yet, stay somewhere else.
August 18, 2013
Rated 3.0 out of 5.0 by wvaughan Internet Speed
Overall the location, restaurant, and cleanliness was excellent.
The issues I encountered is the internet speed is like dial-up (super slow) and the television only has 60 channels (very limited).
August 15, 2013
Rated 5.0 out of 5.0 by 1maverick Nice getaway
Have used this location before and look forward to returning for work and play
Breakfast buffet has always been a treat even when the normally adequate staff was caught short handed
August 10, 2013
Rated 5.0 out of 5.0 by Elevatorguy3512 Great and convenient location
Staff is friendly the food and service are good and reasonable.Rooms are clean. Great hotel brand.
August 8, 2013
Rated 2.0 out of 5.0 by NetworkGuy1969 WiFi is the weakest link
I have been staying at this hotel for a number of years and the WiFi and wired Internet access has always been the weakest link. You are barely able to use it during the middle of the night when no one else is awake. Forget about even using it if there is something going on in the meeting rooms. The WiFi/Internet access is totally usable for even standard web browsing. I work with computer networking and have called their support line to work with them to resolve the problem but they can only say it is up and are not willing to fix any other problems or work on the root cause of the performance issue.
Most of the rooms that I have stayed in are OK shape but most show wear is not stains on the carpet. The TV service is your standard LodgeNet service which is OK at best. They are 16:9 widescreen HD TVs but most of the channels are not HD.
This hotel really has no wow factor and any driving reason to keep me at the hotel.
Due to my need for good internet access for work, I plan on staying at another hotel on my next trip to DE.
August 5, 2013
Rated 5.0 out of 5.0 by Orose26 lovely room with great service
Lovely rooms with large comfortable beds. The bathroom neat and clean.
August 2, 2013
Rated 4.0 out of 5.0 by sistersoul Hospitality
One thing that will keep me coming back is good service and I am thankful for the service I received during my stay.
August 1, 2013
Rated 1.0 out of 5.0 by Ponzo My stay in CP Wilmington
here is the experience I have shared with the hotel GM, but heared completely no replay, neither was this addressed during my stay even when reported repatedly to front desk:
I am writing to you to share an experience I had in your hotel on the night of 7/11. Unfortunately I cannot say this would be the stay I would like to remember or recommend to anyone your hotel. The surrounding and overall hotel facility seemed good and well-kept (with the exclusion of the smell on the front door- very unpleasent), however there were few facts that made my stay less than expected:
first and foremost, internet didn't work form me all the time, I have called the front desk and asked for help. Technical engineer called back and after spending with him close to 30 minutes on the phone he was able to confirm the issue, but not resolve it, promised me to call back before 11 PM, that didn't happen. Next day internet still didn't work and I gave up deciding to check out earlier than planned and use Starbucks for few working stuff I needed to complete online. While checking out I was even more disgusted with whole situation when the check-out clerk decided to tell me this was my problem and that the internet didn't work only for me, no apologies,no acknowledgment, nothing. I again didn't want to spend time telling him that it didn't work for both my laptop and phone, that it worked @ starbucks earlier that day, that it worked at home depot next door to your hotel and that the tech engineer was able to confirm the issue exists.
second thing, was the fact that the executive lounge was closed, sure I got the breakfast coupon, but whats the point in purchasing the room which is at least $25 above lower category to get access to the lounge, just to get the breakfast at the restaurant on GF, which I could have had for $5 more than standard category room without breakfast? Also, no information on your website, no info from the FD on the fact lounge is/will be closed.
Fridge and hairdryer didn't work, this is disappointing and again I could have phoned for new hairdryer, but wanted to check-out as soon as possible and don't bother any longer.
As much as I am fond of Crown Plaza brand and the recent renovations that happened in many of the chain hotels, the most important factor of my stay is stress free, smooth accommodation with basic requirements, like working internet and comfortable bed. Unfortunately your hotel failed to deliver the basics.
July 17, 2013
Rated 4.0 out of 5.0 by Pagie Worked to fix a problem
We reserved a standard room which we believed was with 2 double beds. upon Arrival, there were only rooms with king size beds available. The porter quickly brought a roll away but we wanted our daughter to have a regular bed and were prepared to move onto another hotel in the area. The manager took control and offered us 2 rooms with a connecting door, for the same price. One of the rooms we were given had a wet rug from an air conditioner leak which was also cleaned up quickly. This was a very good experience and we would gladly stay here again.
July 13, 2013
Rated 4.0 out of 5.0 by Maria63 Clean and Quiet
We stayed here because it was a close proximity to our children so we didn't really take advantage of the facilities. The rooms were clean and comfortable and we were not disturbed by any noise even though there were several sports teams staying for the weekend. The breakfast buffet was typical. Our only complaint was when we arrived. We must have waited 2 or 3 minutes to be acknowledged, even though there were two people behind the counter. One was on the phone and never looked up and the other was walking back and forth but never acknowledged our presence or said he or she would be right with us.
However, the maintenance man at the counter was very sociable.
My overall feeling concerning Crowne Plaza North is above average.
July 6, 2013
Rated 5.0 out of 5.0 by Hockey23 Courteous and Helpful Staff
Clean rooms, comfortable beds, and great value! The staff was accommodating to our requests, and extremely helpful! The drinks in the lounge were way over-priced, but there was a breakfast buffet included in our stay! Definitely will go back if we're in the area!
July 6, 2013
Rated 4.0 out of 5.0 by Karen130 Something to consider when staying at Crowne Plaza
The rooms were very clean and comfortable. However, there must have been a large wedding staying at the hotel. Apparently we were on the floor where the majority of wedding guests were staying because for the majority of the night it was one big party - in and out of the rooms, doors slamming, people whooping it up. We would have like to have been put on a floor away from all of the festivities. Did not get a good nights sleep. The staff should try to book people not affiliated with conventions, wedding on different floors away from the hoopla.
July 5, 2013
Rated 4.0 out of 5.0 by Syreeta Wonderful Stay!
I stayed at the Crowne Plaza, Wilmington, in June 2013. We really enjoyed our stay-- it was a clean environment, clean and comfy room, spacious room and overall great decor and ambiance. Our stay was for a Wedding/Bridal Party weekend and we were well taken care of. The only thing missing was a complimentary continental breakfast (:
Oh, and we needed a room change and Rachel handled it very quickly and professionally.
July 5, 2013
Rated 5.0 out of 5.0 by Jaws Great visit
Easy on off access to the freeway and just south of Phil. International. Enjoyed my stay and nice to be recognized as a Platinum member including a drink and buffet breakfast! Wish this was more consistanant with all Crowne Plazas.
July 3, 2013
Rated 3.0 out of 5.0 by JJJ3 nice hotel wa holiday inn, they are still upgrading
heavy traveler here, 300+ nights out a year,
This hotel looked good from outside and walking in.
check in was easy and no problem, no acknowledgement of plat status, No big deal.
Had to request fridge, site was quick to respond.
Rooms are bit noisy depending upon neighbors. Bar lounge nice
I would reccommend
July 1, 2013
Rated 5.0 out of 5.0 by Lendo Good Location
I stay at this facility about once per month. I like the location. It is very close to where our customers are located, and also there are many nice restaurants in the local area.
The staff is always very nice.
June 26, 2013
Rated 3.0 out of 5.0 by Bmjtm Room was never cleaned by housekeeping
I recently stayed at your location and this is my first visit since the re-brand to Crowne Plaza. The remodel is nice and makes the hotel much more attractive to stay at, however, I was disappointed to find my room uncleaned both days upon my return from work. When I called downstairs on the first day they offered to bring refreshed towels and take out trash and apologized for the inconvenience. Upon my call on the next evening, same was offered, but no explanation as to why housekeeping never made it to my room again to clean and make bed, etc.
There was not any credit of any kind offered in place for no housekeeping service.
June 25, 2013
Rated 5.0 out of 5.0 by Elevatorguy3512 Great property
Stayed at this property for business very friendy staff clean hotel and great location.
June 18, 2013
Rated 5.0 out of 5.0 by Mariellena Great Experience
This was the first visit to the hotel since it has been remodeled. The room was fantastic! The front desk staff couldn't have been more friendly and accommodating. The waitress in the lounge/restaurant was so pleasant we actually returned to the lounge both nights for nightcaps. Will definitely stay with them again. THANKS !
June 18, 2013
Rated 5.0 out of 5.0 by lisa27 worth the stay
Experience staff, very helpful, all were very pleasant.
June 16, 2013
Rated 3.0 out of 5.0 Not bad but not as clean
Hotel was nice. My room (112) has dead bugs in several of the corners of the room which in my opinion should be scene by the cleaning crew. Attention to the small things is crucial especially the cleanliness of the room which could be a lot better.
June 10, 2013
Rated 5.0 out of 5.0 by Onefaith Last Minute Reservation
This hotel was recommended due to our regular hotel was full. I am so glad it was mentioned. My Fiancé and I came back from a long drive and needed a place to rest overnight. This hotel was perfect. The Room itself was clean and spacious and the bed was very inviting. We where very happy with the stay! We will defiantly stay again .
June 8, 2013
Rated 5.0 out of 5.0 by PeterBT Super Samantha
It was Thursday night, my two colleagues and I arrived at 11:00pm after a long day of travel. We were tired and hungry and realized that we had probably missed dinner at the restaurant. Nonetheless we asked Samantha if the restaurant was open. She could have easily stayed behind the desk and said the kitchen was closed. Instead Samantha went into the kitchen and asked the cook to stay; he agreed. Since the waitress was gone for the night, Samantha took our orders and served our food, clearly not her job ( She did a great job as a waitress )
We were very impressed how far she went out of her way to make us feel at home.
When we got to our rooms they were clean and comfortable with nice touches. Definitely a "must return" hotel
May 16, 2013
Rated 4.0 out of 5.0 by kabowman Great Beds
The Beds where comfortable. The General Manager was great. The rest of the staff not so. Breakfast was confusing. Sat. morning it was free but Sun. was not. 13.99 for breakfast not worth it.
May 13, 2013