Rated 3.7 out of 5 by 69
Rated 3.0 out of 5.0 by mstrctrlprgm IHG Members - make sure you have your rewards card with you...
The Crowne Plaza is a nice hotel and we have used it numerous times in the past. Since our trip last year, I became a Platinum member however upon check-in they only had me in their system as a regular club member. I explained that I was Platinum and the desk person was apologetic and moved us to the club floor and gave us coupons for breakfast the next morning. So far, so good.
The room was good and we were very satisfied with the hotel, however the next morning is where I was a little put off - we went to breakfast, and on the way I stopped by the front desk to make sure I was now updated in their system for future trips. Not only did they not have me down as Platinum, they handed me an IHG brochure and told me to call IHG and get it worked out with them. I proceeded to explain their system was incorrect and they should call IHG and work it out.
So we left and went to breakfast. Halfway through breakfast, the front desk person showed up and explained to me that he called IHG, they now had me updated, and that IHG would be sending me a Platinum Rewards card for the future. I didn't bother explaining to him I already have the card, however have never had to show it at any IHG hotel.
So anyway, we were a little put out by that, but it didn't ruin our hotel experience and we'll still be coming back to the Crowne Plaza in the future, however we definitely won't come without our Rewards Card.
November 27, 2013
Rated 3.0 out of 5.0 by Cheri47 Not Worth the Money!
When making the reservation, I was given a room rate, along with a triple A discount. When I checked in around 4:30 p.m., the front desk clerk said he had my reservation, but couldn't find a clean room. He finally sent me to a room on the 2nd floor. The room was very, very average...not at all what I would expect of the rate I was quoted. Thinking they had made a mistake, I called to check with the front desk clerk to verify my rate. At first he said he thought the room was a lower rate than I was quoted, but upon checking my reservation, said that, in fact, he was wrong...it was the higher rate I had been quoted. So I paid a lot of money for a room that, in my opinion, was worth a lot less. I have to say this hotel is simply not worth the money they charge. I have stayed in very nice hotels for much less. The decor was drab, the room was unappealing, there was an ugly plastic film taped to the window, and I could hear very ordinary sounds (such as voices, tv's, etc.) from neighboring rooms. In addition, the staff did not seem a happy group, and certainly did nothing to support the impression that this is a nice hotel. I will definitely NOT stay there again. On the positive side, the bed was comfortable.
November 24, 2013
Rated 3.0 out of 5.0 by HCRivera clean property
We arrived on a Friday and stayed until Sunday. with a wedding group of about 200+...So we took up about 30-40 rooms, maybe even more.
as soon as we checked in and got to our room, there was kids next door screaming, and smelled funny. The front desk girl was VERY accommodating and moved us. Thanks goodness. Then we got a great high room which was very clean and smelled great. I did hear the man next door yelling at the TV; he was watching a sports game. We didn't care because it was WAY better than screaming kids running back and forth...Basically what I am saying is the walls are VERY very thin.
unfortunately our large group was spread out all over, I feel if they would have planned accordingly they could have out our group on three floors relatively together to not bother other groups.
The biggest complaint was the unfriendly bar tender. He had NO facial expression. I mean he looked unhappy the entire time. What was he so angry at ? He had a FULL bar with a bunch of Irish and Spanish patrons who will tip if you give them good service. Put someone in that position who actually deserves the tips and has a personality.
November 20, 2013