Rated 3.9 out of 5 by 226
Rated 5.0 out of 5.0 by tpv1120 Great Stay
We stayed two nights and had a great experience. The breakfast was outstanding, and everyone was very friendly. At check in the staff made sure we knew where the Metro Link station was and the times to pick it up for the Rams game. Room was comfortable, and we are planning on staying in the spring when we come down to St. Louis again.
December 6, 2013
Rated 5.0 out of 5.0 by 2TXSTS Turkey weekend
Friendly staff, clean and efficient amenities. The elevator for the older part of the hotel was a little shabby, but overall it was a quiet and more than comfortable accomodation.
December 4, 2013
Rated 3.0 out of 5.0 by Andy684 Disappointing first visit
I reserved a room for my parents at the hotel because I was recommended to. I was hoping my parents would have a positive first time experience staying at the hotel. Unfortunately, they did not have good start after checking in because they had difficult time finding the orange level parking lot in the garage. The hotel staff did not inform them which level to park at. The room door was very difficult to open due to poor functioning card opener machine. It could not read the hotel card after several attempts. My parents ordered a cot for me so I could spend a few nights with them. The cot was very hard and lumpy which was uncomfortable for me to sleep on. My parents noticed the floor was not completely cleaned so they checked under the bed. They were shocked by how filthy it was under the bed with dust and bottles. They reported to the front desk and made a request having someone clean up under the bed. Unfortunately, the request was not met at the next night.
December 3, 2013
Rated 3.0 out of 5.0 by Heylaba ROOM AND FOOD
We were on the 3rd floor, they were tearing out the carpet in the hall and painting in rooms. It was a bit smelly at times. The owner visited with us at breakfast the morning we left, and said that we should not even have been on that floor. The food left a lot to be desired, over salty, toaster did not work properly, but the coffee and juice were good. The rooms were clean and the bedding was white, which I like, you can see the dirt if any. It is a very old hotel, but they are trying to fix it up. The valet service was the highlight of the stay. If we return to St. Louis, we may or may not stay there again, would have to look at the room first.
December 3, 2013
Rated 5.0 out of 5.0 by DStan Pool is lifesaver for family with children
We came to St. Louis for a vacation with two children. After a long day at the zoo and other attractions, it was nice to relax in the heated pool. The kids got a HUGE kick out of the fact that the pool has indoor and outdoor sections that are connected underwater. They enjoyed sticking their heads out in the cold winter air and then swimming back inside.
Continental breakfast was better than most, and the staff took care to ensure we were satisfied.
We got a good deal on this hotel, and will definitely check again for our next trip to St. Louis.
December 3, 2013
Rated 5.0 out of 5.0 by Sanderson Service Top Notch, Best Value Locally
I stayed at this hotel when I was in town for business in St. Louis. My company doesn't tell me where I have to stay but they do give me a travel allowance, so I typically shop around for rates that will allow me more room to spend on other things. When I was looking around, I will say that this hotel offered the best value with the included internet and breakfast. I landed at the STL airport and contacted the hotel for a shuttle. Less than 10 minutes later, I was picked up by a very friendly driver - I want to say his name was Vince(?) I checked into the hotel and had the pleasure of talking with Eric and Janice at the front desk and both were professional and conversational - what a welcoming feeling to arrive and find staff who are so engaged with their guests! The hotel was clean, the location couldn't be beat, and I was very surprised with the Wi-Fi! I travel 4 days out of the week and their internet is by far the fastest I have used so far - especially for FREE! Breakfast was good and I believe I even saw a member of management moving about the restaurant and greeting guests, which I thought was a very nice touch. This hotel will be my first choice when I'm in St. Louis and I look forward to returning.
December 2, 2013
Rated 1.0 out of 5.0 by Britty Terrible staff, will not stay again
The staff at this hotel all acted like they just don't want to be there. I asked one thing at check in and the woman acted like she could not be bothered. She didn't even speak to me at all except to mumble that she didn't know about my question.
This hotel has a terrible parking garage it shares with an office building (you will need to drag your bags up and down stairs in the garage because the level that connects to the hotel is always full. The staff is stingy with the parking passes that you have to give to the attendant every time you leave the garage. If you run out of the passes, you have to pay the regular rate for parking, but it should be covered if you stay at the hotel.
Hotel itself is old and very disjointed. The rooms are tacky and the halls are dark and creepy. The elevator is obviously VERY old and cramped...I felt like it could stop working at any time. I'll never go back here!
November 25, 2013
Rated 2.0 out of 5.0 by Jackie1122 Too noisy
My room was clean and the housekeeping staff was great. However there was a party in the ballroom above me. The music was so loud that the walls vibrated. I called the help desk and they said the party was scheduled to end at 11:30 this was at 9:30 so knowing I would have to listen to the loud noise for another two hours was no help. I called the help desk again at 11:45 since the music was still blaring. They said they had a number of complaints and had sent someone up to check to see when the party would be ending and could call me back and let me know. Again this was no help, they told me it would be over at 11:30 and it wasn't so them giving me another end time was useless. The music finally ended after midnight. I had family memebers staying at the same hotel and had ask if we could have rooms next door to each other or at least on the same floor. This did not happen. I was in the new section and they were on another floor in the older section which was at the other end of the hotel. I had asked for a wakeup call that never came fortunately I woke up on my own. I expressed my concerns when I checked out and they said they would take a portion off my bill. I stayed on November 2nd this is November 20th and it still has not shown up on my card. So over all I would say that my stay was not a good one and am not sure I would recomend it to any out of town guest
November 20, 2013