Rated 4.0 out of 5.0 by overhere Easy to check in and out
The elevator was the fastest I've seen and rode on in many a year. When your in a hotel it gets you to your meetings on time every time. The meeting rooms could have had some more service as updating the water. In general the service providers were helpful and ready to serve. The Hotel was great to have a meeting at.
June 16, 2013
Rated 4.0 out of 5.0 by Clevegal42 Nice staff, nice rooms
I had two rooms during this visit. We needed a handicap accessible room and after rearranging the furniture the room was fine. It would have been better if the room was larger - it would have been easier with our equipment if we had a bit more space, but it wasn't terrible with the space we had. The other room was a regular room and was fine. We had to call maintenance for a broken toilet, but it was handled quickly and the guy was very nice. The sheer curtains in one room (I didn't really investigate the other ones# has this weird brown stuff on it - it almost looked like stains from formerly being in a smoking room or something. Probably something that could be helped with a little bleach, but we weren't overly concerned because everything else looked clean. The little shampoo bottle seemed used, but we brought our own so it wasn't a big deal to us. The geese that are all over came up to the door and probably would have come in for a snack if we let them. They weren't as mean as other geese I've run across and since I wasn't hanging out on the patio, I was amused and not bothered.
All the staff I dealt with was very nice and accommodating. We were there with a group and the two women from #I'm assuming# the banquet office knew about us and that we would need an accommodation for a wheelchair and handled it well and made sure we didn't have to miss out on anything. The housekeepers made sure we had plenty of towels both days and the front desk staff I spoke with was incredibly nice and helpful. I got a late checkout since I'm a member, which helped much on our last day.
We ate in the restaurant and the staff was great, and overall the food was good, not great, and overall mainly just a few steps above OK. The steak and fish for dinner was very good, the sandwiches at lunch were huge and good. The breakfast buffet was standard buffet food - nothing stood out as being great. The person working the omelet station on day 1 was clearly bothered by having to make omelets so I didn't want to bother him. I had an omelet on day 2 - different person - and it was OK. The prices were fairly steep, too, but since there's no restaurants we were aware of in walking distance, we were a captive audience so they could charge pretty much whatever they wanted #similar to gas stations and service plazas on the turnpike#. I would have preferred cheaper prices but they weren't so outrageous that I wanted to get up and leave like I have at other hotel restaurants. The breakfast buffet was outrageously priced for what it was, but we got a special price with the group we were with so we had it both days.
The conference facilities were adequate. The banquet dinner food was decent, but the steak wasn't cooked consistently and a few people had to send it back because it was still mooing. That will happen from time to time. Our group was provided codes for the wifi, but I don't know if everyone knew that - we weren't given them until we asked about why they charge so much for wifi. Again, it's something that if you are there for business you'll need the wifi so they can charge almost anything. I don't know that I fault them - they are just trying to make a buck. If I didn't get the codes it was no big deal to me, but I know it is more important for some.
As for the location - it is right against the freeway #I-71), but you have to get off at Rt. 161 and go back into the industrial park. Even though we had a "lovely" view of the freeway, we didn't hear it when we were trying to sleep. There are some restaurants on 161 and it is just a couple exits south from the Polaris mall in Columbus.
June 15, 2013
Rated 4.0 out of 5.0 by Ricklous Good stay
The air/heat unit had a mildew smell that needs addressing!
June 14, 2013
Rated 5.0 out of 5.0 by TVShamrocker Great service and great kitchen
I wanted to say how great Bill at the Lobby Bar was and his suggestions from the kitchen were spot on. My last night night there I had the Sirloin Au Poivre and it was the best ever. Looking forwad to returning to your property and starting off with a cold Blue Moon draft !!!
June 8, 2013
Rated 3.0 out of 5.0 by RUTH13 Extra ammenities
nice hotel but I feel it is lacking in the extra ammenities such as free coffee any time during the day and continental breakfast.
The breakfast price in your restaurant is quite steep. But food and service were good.
June 7, 2013
Rated 5.0 out of 5.0 by ellenh great stay and meeting
hospital association sponsored event and extremely well supported and staffed by hotel!
June 6, 2013
Rated 5.0 out of 5.0 by BridesParents Highly Recommend
We had our daughter's wedding reception in the Ballroom and stayed the night as well. The reception was beautiful. The Ballroom was sparkling from the chandelier to the centerpieces . The staff was courteous, efficient, and friendly. We have had no complaints from any of our guests. Everyone was very impressed and had a wonderful time.
Our room was just as clean and comfortable. The elevators, hallways, and bathrooms off the lobby all immaculate. The restaurant was lovely and the breakfast buffet was delicious.
I highly recommend The Crowne for events or an overnight stay.
May 29, 2013
Rated 3.0 out of 5.0 by slb28 Huge Disappointment!
I was staying at this hotel for a conference and the room that I was quoted over the phone and stayed in did not come with complimentary breakfast, nor did it come with free Wi-Fi or even a small refrigerator (which I thought was standard in most rooms these days)! The drains in the sink and shower were clogged and did not drain well either. All the conference rooms were freezing and the snack choices during the conference were somewhat poor. I also heard the food in the restaurant was not very good either. For the price of this room and the hotel name, I was highly disappointed and would not recommend this hotel for future.
May 28, 2013