Rated 3.7 out of 5 by 115
Rated 5.0 out of 5.0 by raspberrykid Great Experience!
Everyone was kind and caring. The building floor was a bit inconvenient, but we adjusted easily.
August 22, 2013
Rated 2.0 out of 5.0 by lljjcc Not up to last year
We arrived around noon and we were told we were too early to check in and to come back around 4. The person at the desk was rather abrupt and not very friendly. We were told there was a large group that checked out that morning.
We came back at 4 and were told it would be another 40 minutes before we could check in! When I inquired about that being the only room available, I was told we could get one in "the basement" but they didn't recommend it. 40 minutes later "they were just finishing up the room" and we finally were able to get in.
The next day others from the convention could not check in until after 4 because "there was a large group that checked out that morning". We stayed there the same night as "the large group" and the hotel was mostly empty - the number of cars in the lot, stark... I do not know what large group they had had the night before. This hotel is HUGE and was far from full - I do not understand why check in was so late on either day. It was nearly five hours after arrival when we could get in. The same for others who arrived a day later.
We did not get coffee packets the second day, nor did others on their second morning. Clean towels were not brought up until well after 4 the second day, as we checked through out the afternoon. The beds were barely made - sheets hanging below the comforter.
Last year the staff and service was outstanding, and the room rate lower. I wish I could say the same this year.
August 22, 2013
Rated 1.0 out of 5.0 by columbus2013 Hotel shut off hot water
The morning after checking in, the hotel shut off the hot water for approximately 5 hours. When I called to inquire, the front desk did not seem to know about it and sent maintenance. Maintenance said it was only for the part of the hotel I was in (implying other parts of the hotel had hot water). When I called the front desk back (asking for a room with hot water to take a shower), they told me the entire hotel had no hot water.
August 22, 2013
Rated 1.0 out of 5.0 by badgelady Sorry, but
I can't give you a good review this time. I asked for a room with a microwave when I made the reservation. I asked again when I checked in. I asked a third time when my room was changed (loud party on patio). NO MICROWAVE WAS OFFERED AT ANY TIME. JUST A LOT OF I'M SORRIES. YET MOST OF THE PEOPLE IN MY GROUP HAD A MICROWAVE IN THEIR ROOMS. IS THIS DISCRIMINATION?
August 22, 2013
Rated 4.0 out of 5.0 by HappySad Great except for room service
Everyone at the hotel was super friendly and helpful! The room was great and taken care of.
One big problem for me...
Room service moved my bag from between a wall and bed and left the bag flat on the floor where it was either stepped or rolled on. I had a special drawing board inside the bag and it got crushed.
My one suggestion - don't have room service come in to straighten up if you're there for a couple or more days.
August 21, 2013
Rated 5.0 out of 5.0 by NHS58 clean and 'homey feeling'
close to interstate...handy to north Columbus and Worthington...
August 10, 2013
Rated 5.0 out of 5.0 by mary1203 clean and comfortable
Stayed here only one night. The room was clean and I slept comfortably. Located conveniently near major highway. I recommend this hotel to anyone.
August 8, 2013
Rated 4.0 out of 5.0 by Dennis61 Nice Hotel
Checked in around 9pm very fast and efficient. The staff went out of there way to make sure we got more oatmeal raisin cookies. Pool a little cold for us old people(61) but even my 3 yr old grand daughter thought is was cold all so. Towels were well keep in pool area thanks too housekeeping. Breakfast buffet a little high at $9.95, should be included for priority members. beds were comfortable, shower/tub clean and hotel fairly quite for a main floor room. Fast and easy check out. I have read where this hotel is hard to navigate, we did not find that to be true. All in all a very nicely operated Holiday Inn
August 7, 2013
Rated 4.0 out of 5.0 by suereview clean, comfortable
Hotel was clean and comfortable. Didn't get up in time for the 6 - 9 am breakfast but was able to get coffee at 10:30 and the person cleaning up was kind enough to get some hot water for my son to have a hot chocolate. Everyone friendly and helpful.
There were people hanging around outside the building smoking and I was disappointed that I couldn't leave the window open but relieved that I couldn't hear them once I closed the window.
August 5, 2013
Rated 1.0 out of 5.0 by RKCY Twice is enough
I stayed here last winter and between the dis-ease of getting around this older hotel (very long distances, and very indirect routes to get to the room), barely any healthy options of room service food, and disinterested staff, I vowed not to stay here again. I found myself in a bind recently of needing to get to Columbus at the last minute. I could not find a room at my preferred guest loyalty/reward hotel family, and since this HI was next to my meeting, I booked a room, on-line through Priority Club.
I called the hotel to see if I could check in early, only about 1.5 hours early. Everything went downhill from there. There was a problem with the reservation and the hotel agent spent 10 minutes just blaming Priority Club, not even listening to what I was trying to explain to him. He said he could not help me. I called PC; all they did was blame the hotel. Extremely unprofessional and not there to help me. I arrived at the hotel later and upon check-in, the agent did not even recognize me or greet me as a PC member. She was quite unfriendly, took my info, and gave me the keys; that was it to my welcome. My memories of last winter here were rushing back.
As soon as I entered my room, I could smell cigarette smoke, not strong then but it was definitely noticeable. I called the front desk about it, asking the man to check it out as it's a 100% nonsmoking property. I also told him I'd not pay the $250 penalty for smoking in the room just because my room smelled like smoke. He seemed put out and told me "oh, I'll check on that when I have time." I have respiratory allergies, and cigarette smoke really affects me. Nothing was done because the smoke was still there and I knew it was coming from the room right next door. The windows don't open at this property so I was uncomfortable. I should add that when I checked into the room, the security lock AND latch to that room were open. I told the front desk and he didn't seem too concerned about that either.
I left the room the next morning, leaving a bag of trash in clear view so it would be thrown out, and had spilled some granola beside the little table next to the totally outdated sofa with old leather seat, which had dirty smears of something on it. It was sticky!
I didn't get back to the room until 9:30 pm that night and upon opening the door, I immediately smelled very heavy, "fresh" cigarette smoke from right next door. My throat and eyes started burning, and I began coughing. It was coming right out of that room next door, as if there weren't even a barrier between our rooms. It was coming underneath the door, too. I also saw that the trash was still on the floor and the granola not swept up. The sheet had not be changed even though I'd had a cut start bleeding and there was clearly blood on the sheet. I was very tired, in a lot of pain from an injury and more than irritated by this whole situation.
I called the front desk and the clerk just said, "oh, that's too bad." After a few more complaints to him about the mess, smoke, etc. his offer was for a compped breakfast buffet #full of greasy, sugar laden foods, no thanks#. He did reveal that another guest had complained about the smoke from this room, TWO days prior. He did offer to move me, but it was very late, I had all my stuff around the room, I was in pain, and told him I shouldn't be the one put out by this. The fact that the man next door had been there at least 3 days, smoking up a chimney in spite of guests complaints is absurd. The clerk came to my room and told me to keep my door propped open for a few hours!! I was exhausted and wasn't going to keep my door open for anyone to come in for two hours! Total nonsense! He finally got the man to open his door and all the clerk did was tell the smoker he's being fined $250 for smoking in a nonsmoking property. The guy just shrugged, closed his door, and went back to puffing up. The clerk brought me a bottle of room deodorizer, which didn't do much. He told me that if the smoker continued, to let him know and he'd "throw the guy out of the hotel." Right; he didn't even know how to handle the situation. I asked the clerk who I should direct my complaints, i.e. letter, call, etc. and he told me who within IHG NOT to contact as they'd be no help! What a joke!
I spent the night with cold, wet washcloths over my nose and mouth. The smoke continued.
I left first thing in the morning, and I will NEVER stay at this property ever again. My experiences overall at IHG properties grew increasingly poor the last few years and I increased my stays at another hotel group. I'd only stay at a IHG property again if I were very desperate. Just way too many issues of all sorts at most of them, and the worst part is that the service I've encountered at most of them is lukewarm at best.
August 5, 2013
Rated 3.0 out of 5.0 by srll Stay in July
the lay out of this hotel is a bit confusing. While entering the hotel through the lobby, it is not clear this is the second floor. Hotel maps do not make this clear. A long hotel, there is only one set of elevators at the far end, away from the lobby. As an elderly person, I did not wish to haul luggage up the stairs to the third floor. As it turns out, this was only one flight. I might have been able to do it. Was very confused when I did try to come down from the third floor, using the stairs.
Restaurant on site has buffet that is free at other more economical hotel chains. Decided to splurge and order an omelet on the last day of my stay. Worst omelet I have ever had. There are restaurants in the mall, across the street that are much better!
Room was comfortable, light, clean.
July 28, 2013
Rated 4.0 out of 5.0 by NiniJudge52 Lovely room, wonderful people, but...
The front desk folks were great, in spite of the line of people waiting. Got me a room near my friends with handicap bathroom. The room was lovely and roomy and I slept well. But they need to find a new laundry service. The sheets showed marks where things had been spilled or whatever. Not a great feeling to wake up under a sheet with droplets clearly visible in the morning light. yech.
July 25, 2013
Rated 4.0 out of 5.0 by alyce39 Breakfast Buffet
The staff here was not very friendly or attentive. The food quality was not up to par, i.e. the biscuits were hard as a rock. I am used to better quality at other holiday inns.
July 24, 2013
Rated 4.0 out of 5.0 by LASOhio Visit for Conference
I must say the hotel staff and rooms were excellent. I did enjoy my stay at this hotel. However, the hallways were extremely hot and I wondered if they even had air conditioning in the hallways.
During the conference, I looked for a soda vending machine and could not find one. When I did find one, it was clear across the hotel. I would suggest making them a little closer to the front desk.
I would definitely return for another trip.
July 22, 2013
Rated 3.0 out of 5.0 by PrinceKIKI Disappointed only one elevator I never found
The bartender staff great! very nice....however the layout of this hotel is terrible...it is not handicap acccessible enough and found it frustrating to find my way around..it was like a puzzle...rooms very clean. breakfast too high in price... should have breakfast cheaper...
July 21, 2013
Rated 3.0 out of 5.0 by ITtravler Good stay, but...
Room was excellent and so was the pool. However, the breakfast at the resturant is terrible. I have stayed at many Holiday Inns with free breakfast that was better than the one we got for $9 each. Also, staff was friendly but made no effort to help out.
July 12, 2013
Rated 5.0 out of 5.0 by aafuel Great Service
Our waitress was outstanding and took care of our needs quickly.
July 9, 2013
Rated 5.0 out of 5.0 by Myrt clean room and great service
My stay at this Holiday Inn was very pleasurable. Ckeck in/out was very quick, staff was very helpful, room was very clean and spacious. I ate in the Connections Restaurant within this Holiday Inn and the steak was superb! My friend had a burger and said was delicious also. I would recommend this Holiday Inn and would not hesitate to stay here again.
July 4, 2013
Rated 3.0 out of 5.0 by Scott2013xx Charged Wrong Card for Room
Nice enough of a hotel.
Traveling using a Corporate Lodging Card, they charged my personal card instead. When I called they said they would credit my personal card, and bill the corporate card. Over a week later and still has not been done.
July 2, 2013
Rated 4.0 out of 5.0 by UCFJeff Great Location
I came to Columbus for my high school reunion and this was the closest hotel to the reunion site. It was clean and comfortable and the staff was very nice. Pool was out of service one day but back in service the next. Our bathroom light went out and they had it replaced immediately. Only issue I had was when a housekeeper walked into our room unannounced. This is the second time this has happened to us at a Holiday Inn. Overall nice place for the price and in a great location beside I-270.
June 30, 2013
Rated 3.0 out of 5.0 by wood41 Comfortable, but some glitches
This experience at the Holiday Inn Worthington wasn't as good as in the past. My issues: 1) Basically neglected at breakfast. Yes, they serve a buffet, but there should still be adequate service. I will say that, to her credit, the waitress didn't charge me for breakfast because of a mistake she'd made. 2) Printer in the business center was terrible and botched my boarding passes. Reported to the front desk (where I had asked about using the printer earlier) and was told, "Oh, yes, we've ordered a part for it." 3) My room wasn't serviced at all on a Sunday. The manager on duty made a call and assured me it would be, but also asked me when I was leaving and said, "We don't service rooms every day." I "borrowed" a styrofoam cup from the front desk. Later, a gruff man came by the room and ask for "towels." When I checked out, the desk clerk asked how my stay had been, and I mentioned these issues. He told me that they DO service rooms every day, and mine should have been done. Too late then. Bill paid. Less than satisfied. I can still recommend this property (with reservation) because of its location and facilities; hopefully, the service issues will be corrected.
June 29, 2013
Rated 3.0 out of 5.0 by Zootrip Good Zoo Package
Overall our experience was pretty good for what we needed. We purchased the Zoo Package which we were pleased with. Check in time should be earlier. The housekeeper knocked on our door well before checkout time.
June 29, 2013
Rated 5.0 out of 5.0 by RiverDawn Great service
Every need was met. Excellent front desk assistance. We asked for directions to a specific location and the desk clerk looked it up on line and printed us up the directions. We travel to Ohio annually and we will most definately stay with you again.
June 28, 2013
Rated 2.0 out of 5.0 by aaajc Disconnect
Stayed 2 nights. Pool not open both days (parts and routine maintenance). Clean and comfortable. Stayed with baseball organization, rate included breakfast buffet, vouchers given out at check in. Friday buffet was great, Saturday, hotel setup seperate room for baseball organizations. Seperate room buffet had about half the food/choices as resturant buffet. Treated baseball organizations like second class guests, back of the bus.
June 27, 2013
Rated 2.0 out of 5.0 by sportmom16 Horrible Cleaning Staff
After our 1st night we left our room till 3:45pm, came back to find our room had not been cleaned. They took the towels but left us with none, trash not emptied, beds not made, floor not vaccumed. I had to call the front desk to get our room cleaned. The next day a liittle better. This time not enough towels left.
Only Holiday Inn where as a piority member you recieved nothing.
Breakfast was ok, but you had a fee for it, not something I am used to with Holiday Inn.
The walls in this hotel are very thin could hear everything going on in the hallways.
Rooms/ pool/ breakfast area not easy to find.
June 25, 2013
Rated 2.0 out of 5.0 by Kade1209 Not Happy
I booked this hotel because it had a indoor pool. When we got ready to go to the pool There was a sign on the door that said it was closed. When we asked the front desk why they just said because they wasn't going to open it that day. There was no reason why they couldn't they just didn't feel like it. They offered for me to drive down the road to there other hotel to swim. This was to inconvenient for my family and my 16 month old son. I was not very happy that I paid so much to stay some where with a indoor pool and they couldn't even give me a good reason as to why it was not open.
June 24, 2013
Rated 4.0 out of 5.0 by grabby Location a plus!
Good location right off of the highways if you are staying in the Worthington/Columbus area. Very clean and comfortable.
June 21, 2013
Rated 5.0 out of 5.0 by chipstersmotorcycle HBO
The ONLY downside to our stay was the reception on the HBO movie was poor.
June 21, 2013
Rated 5.0 out of 5.0 by Patsy53 Spent a wonderful 40th wedding anniversary
From beginning to end we had a quality experience. Jason was helpful in planning our event. Michelle and Carl made sure everything ran smoothly. Our guests enjoyed their overnight stay and we enjoyed the buffet breakfast in the cafe. Can't remember the name of our server but she was wonderful! Thanks so much for making our special event go seamlessly.
June 21, 2013
Rated 5.0 out of 5.0 by paixgal Visits
We always enjoy our time at the Holiday Inn while we are in the area visiting family.
June 20, 2013