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Rated 4.3 out of 5 by 151 reviewers.
Rated 4.0 out of 5.0 by Towel was in worse shape than my home towels... I wish I would have taken a picture, but the towels were in poor shape! The room was damp. There was no fan in the bathroom. It was conveniently located but i won't stay there again. February 27, 2014
Rated 5.0 out of 5.0 by Very good location My family and I were very pleased with out stay. The location was great for my daughters cheer comp at the convention center. We will stay here the next time we are in the Columbus area. February 26, 2014
Rated 5.0 out of 5.0 by Awesome staff The staff of the Crown Plaza in downtown Columbus goes out of their way to make guests feel welcome and valued. I would choose this property over the neighboring Hyatt Regency any day. From the moment you walk in the lobby, you are greeted and made to feel like you are a VIP. February 23, 2014
Rated 4.0 out of 5.0 by Great comfort and service Very nice hotel, with clean rooms and comfortable beds. Service was very friendly too. February 21, 2014
Rated 3.0 out of 5.0 by Clean rooms, not quiet Was ambivalent about stay. Room was clean. Towels nice and thick. Water pressure great. I thought the bed was hard, my mom loved it. Pillows were not comfortable. Internet connectivity easy and speed was great. Room service breakfast delivered at the outside of timeframe and food was lukewarm. We were surrounded by teens/young adults and at 2 am they were yelling and talking at the top of their voices. Walls must be paper thin because it sounded like they were in the room with us. Could hear every noise both inside and outside of hotel. Toilet made a horrible sound when flushed. February 17, 2014
Rated 4.0 out of 5.0 by 1/7/14 visit great valet. I booked the crown plaza on the recommendation of the Holywood casino web site. Upon arriving to the hotel I was told that there was no shuttle to the casino for several hours. I didn't realize, until after the $35 cab ride, how far the hotel is from the casino. I will say that the valet staff was exceptional in meeting my vehicle needs! The front desk staff lacked the same enthusiasm shown by the valet team. While efficient, the desk staff could not have seemed less interested in what they were doing or in helping with my bags. All in all my experience was good but not what I have come to expect from other hotel properties. February 14, 2014
Rated 5.0 out of 5.0 by Great room and convenient location For the second year I stayed at the Crowne Plaza while attending a convention at the Columbus Convention Center. The room again was very comfortable and this hotel in downtown Columbus is very convenient for attending sessions in the Convention Center and for easy access to as number of very fine restaurants in the area. The staff is very friendly, knowledgable and helpful in all areas. i will definitely that at this location again in the future. February 14, 2014
Rated 2.0 out of 5.0 by Not a great experience Room was nice and clean, but noisy. Room service was hit or miss. They didn't pick up my breakfast hang tags and for dinner, I ordered a hamburger with fries, however the fries were not delivered. Person was very nice and brought them, however it was 25 minutes later due to other deliveries. Valet line was horrific at both check in/out and they were short staffed. The valets also are the bellman, so allow extra time. The Cafe has good coffee and snacks, but they were short staffed too. The attendant did her best with a smile, so that helped to make my day. Lastly, on Saturday morning the hotel was without HOT water. It was repaired by the time I returned that evening, but by Monday it was luke warm. Needless to say, I checked out early. February 10, 2014
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