Rated 4.3 out of 5 by 128
Rated 5.0 out of 5.0 by Beth308 Great Stay
Some friends and I stayed at Crowne Plaza for a weekend getaway. The hotel was conveniently located to Hollywood Casino, shopping, and restaurants. The staff was upper friendly and made us feel special. There is a lovely bar with a fireplace and great service. The rooms were updated and comfortable. We will return on our next trip to Columbus.
November 30, 2013
Rated 1.0 out of 5.0 by duffandmel2013 zero customer service at the front desk!!
Front desk need basic customer service training. First basic training for them would be: how to great the customers!!!! I found the front desk ladies and gentlemen very arrogant and unfriendly!!!
November 28, 2013
Rated 4.0 out of 5.0 by Danceman housekeeping staff needs more training
Arrived at room to find used lotion packets on the bed. Had to ask for the sofa bed to be made up for the 3rd person registered to stay in the room.
Next day, housekeeping removed bath mat & used towels of 3 people but replaced towels for only 2 people and did not provide a bath mat.
Other than those issues, the hotel was comfortable, appeared updated, and front desk & valet staff was very helpful and polite.
Also, the wait staff at Max & Erma's was extremely friendly and helpful.
Best feature was the closed-in connecting walkway to the Convention Center/Hyatt Hotel/Drury Hotel.
November 27, 2013
Rated 4.0 out of 5.0 Good
The desk staff was helpful and very friendly. It was hard to get coffee between certain hours since the coffee bar was closed mid day. Max and Ermas the only close by place to eat was crowded and food was flavorless and service rushed.The bar in the lobby had one server and seemed stressed . She was pouring drinking ,running across the court yard for food. Not good service.
The room was ok clean . the bathroom floor was sticky, the towels were hard and the bathe mat old and dirty looking. Fabric softner and Tilex would be a good investment.
Ok service ok clean ok food..so OK. I guess for the area it was good.
November 27, 2013
Rated 4.0 out of 5.0 by Teacherojsq Nice location but parking fee is not included
Great stay and the room was very nice. Just a warning to make sure to bring along enough funds for the parking. The valet is $23 and the adjacent lot is not a part of your room fee. Oh and there is a $30 fee for incidentals that is taken from your charge once your room is cleared.
November 25, 2013
Rated 4.0 out of 5.0 by missbluu Pretty Nice Place
Only stayed there one night, but it was a very nice experience. Room was nice, bed was comfortable although I would have like to have had softer pillows. ;-)
My only complaint is that the walls are paper thin. I heard the girls next door come home at 2:15 am. They turned on a blow dryer that sounded louder than it should.
Other than that, I would rate this experience as a good one.
November 21, 2013
Rated 3.0 out of 5.0 by gilkco noisiest room ever
Even though we were on the "executive"-level 12th floor, i've never been at a hotel with such thin walls. We could hear every word the women next door said, including when they came back at 4 a.m. and carried on until dawn. We called down to the front desk asking for help, which did seemingly make a difference ... eventually. The room was also in fair shape, but the shades and bathroom showed some serious wear and tear.
November 20, 2013
Rated 3.0 out of 5.0 by jabsr Not impressed
Affluent attitude. Snubbed me and my daughter perhaps because we weren't wearing designer clothes, but we do have designer pockets. You should treat all customers with respect and politeness. I also wasn't too pleased with not being told I would have to pay for parking in advance. All guests should be informed upon reservation.
Be careful who you snub.
November 19, 2013