Rated 4.3 out of 5 by 131
Rated 2.0 out of 5.0 by NotHappyAtAll17 Expensive and paper thin walls
I'm one to inspect everything when I enter a hotel room. It smelled clean upon entering. The bathroom door was closed which I discoverd why...it smelled like raw sewage. The lotion, shampoo, and conditioner bottles we all half used and the caps were filled dried, crust. I'm guessing from being used... I pulled back the sheets and they were clean, no stains. I laid down to take a nap and right as I fell asleep the phone rang, it was the front desk asking how I was. Go figure. There is a shuttle that goes from the hotel to the Hollywood casino, which is nice, however, when I asked one of the guys at the front desk where to go for the shuttle he laughed and told me to ask around. That was not helpful... That night I could hear everything in the halls, even with my ear plugs. The next morning I went to call the valet and the phone in the room wouldn't call to the valet, the front desk, or any other button I tried. I had to call from my cell. If you want a pricey, terrible experience this is the place for you!
December 11, 2013
Rated 2.0 out of 5.0 by JRk1974 Dated and overpriced
At one time this was a great facility but is now dated.
The elevator seems to have a mind of its own.
Furniture old and desk outlets were inaccessible while the outlet in the lamp was loose and was not working properly.
Lobby, bar, exercise room and PC lounge nice but room and and elevator service are lousy - not worth the rates.
December 7, 2013
Rated 5.0 out of 5.0 by Southwest Friendly staff
Knowledgeable staff really helpful and great attitude with front desk member named Amber.
December 7, 2013
Rated 5.0 out of 5.0 by Beth308 Great Stay
Some friends and I stayed at Crowne Plaza for a weekend getaway. The hotel was conveniently located to Hollywood Casino, shopping, and restaurants. The staff was upper friendly and made us feel special. There is a lovely bar with a fireplace and great service. The rooms were updated and comfortable. We will return on our next trip to Columbus.
November 30, 2013
Rated 1.0 out of 5.0 by duffandmel2013 zero customer service at the front desk!!
Front desk need basic customer service training. First basic training for them would be: how to great the customers!!!! I found the front desk ladies and gentlemen very arrogant and unfriendly!!!
November 28, 2013
Rated 4.0 out of 5.0 by Danceman housekeeping staff needs more training
Arrived at room to find used lotion packets on the bed. Had to ask for the sofa bed to be made up for the 3rd person registered to stay in the room.
Next day, housekeeping removed bath mat & used towels of 3 people but replaced towels for only 2 people and did not provide a bath mat.
Other than those issues, the hotel was comfortable, appeared updated, and front desk & valet staff was very helpful and polite.
Also, the wait staff at Max & Erma's was extremely friendly and helpful.
Best feature was the closed-in connecting walkway to the Convention Center/Hyatt Hotel/Drury Hotel.
November 27, 2013
Rated 4.0 out of 5.0 Good
The desk staff was helpful and very friendly. It was hard to get coffee between certain hours since the coffee bar was closed mid day. Max and Ermas the only close by place to eat was crowded and food was flavorless and service rushed.The bar in the lobby had one server and seemed stressed . She was pouring drinking ,running across the court yard for food. Not good service.
The room was ok clean . the bathroom floor was sticky, the towels were hard and the bathe mat old and dirty looking. Fabric softner and Tilex would be a good investment.
Ok service ok clean ok food..so OK. I guess for the area it was good.
November 27, 2013
Rated 4.0 out of 5.0 by Teacherojsq Nice location but parking fee is not included
Great stay and the room was very nice. Just a warning to make sure to bring along enough funds for the parking. The valet is $23 and the adjacent lot is not a part of your room fee. Oh and there is a $30 fee for incidentals that is taken from your charge once your room is cleared.
November 25, 2013