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Rated 4.3 out of 5 by 200 reviewers.
Rated 5.0 out of 5.0 by Best Property Downtown! The Crowne Plaza Downtown Columbus made my wedding weekend perfect! From the beginning of my stay to the end I can not think of one thing I could complain about. I received excellent care from the time I arrived to the time I left. Valet was extremely helpful with all my wedding luggage. Front desk greeted us with a smile and a welcome. My rooms were ready early. Housekeeping did an excellent job! The best thing about this hotel is that every staff member truly cares about their guests and goes out of their way to make you feel right at home! The sales staff was very easy to work with and went above and beyond to help me with my room block. I would recommend this hotel to anyone looking for a place to stay in the Downtown Columbus Area! We would like to give a BIG thanks to the whole team at the Crowne Plaza Downtown! July 2, 2014
Rated 5.0 out of 5.0 by All Around Great Experience On my most recent trip to Columbus for a long weekend, I selected the Crowne Plaza Columbus Downtown. I was very pleased with everything during my stay. This hotel would have to be one of the best hotels for IHG Rewards Elite Members as I was given multiple Elite Welcome Gifts and my status was recognized through my stay. I can not say enough about the staff. The staff went above and beyond in every aspect of my stay. Overall, this was a great experience! I wouldn't hesitate to recommend this hotel to anyone traveling through the Columbus, OH area. June 29, 2014
Rated 4.0 out of 5.0 by Outstanding Staff The staff at this Crown was amazingly friendly and helpful. Enjoyed my stay and look forward to my next visit. June 27, 2014
Rated 5.0 out of 5.0 by Great hotel and amazing service This hotel is amazing! The staff is beyond phenomenal and are so attentive to our needs! Everyone was extremely helpful and friendly and our stay was great! I definitely recommend staying here while you're in Columbus!! June 26, 2014
Rated 5.0 out of 5.0 by Very nice hotel This hotel exceeded my expectations. I have stayed at several Asian Crowne Plazas and found the American locations generally disappoint, but this property was very nice. The location is excellent. We were in town for a fencing tournament and it is connected to the Convention Center by a convenient skyway. The staff is very friendly and helpful, the room was clean and, after reading reviews, larger than I expected. Very comfortable beds. I did not hear noise that other reviews complained about. Nice lobby, didn't get a chance to try the lobby bar/restaurant, but nice ambiance. Convenient valet or self park. Great option for a shuttle with pick-up for Sunday brunch when parking at our chosen restaurant was not an option. My one observation is that the hotel could use new carpeting. We will be back in Columbus and will definitely consider this hotel. June 25, 2014
Rated 5.0 out of 5.0 by Friendly staff and great location Had a wonderful weekend stay! hope to be back soon. June 25, 2014
Rated 5.0 out of 5.0 by Friendly Staff at a comfortable hotel for a reasonable price. Friendly Staff at a comfortable hotel for a reasonable price.. Not much else to say but that! June 25, 2014
Rated 4.0 out of 5.0 by Nice location and staff This hotel staff is wonderful! We stay here every time we go to an event at Nationwide Arena. June 23, 2014
Rated 3.0 out of 5.0 by Dates Hotel is not crowne plaza quality - rooms, furnishings, bathroom were all dated. Internet was slow. Some plugs did not work. Toilet handle had to be held down to flush. On plus Side - fridge in room was nice and location was convenient. June 21, 2014
Rated 5.0 out of 5.0 by I always stay here when in Columbus ohio The beds are so comfortable. The rooms are clean. I like that Max and Ermas is part of the same building and provide room service if you want. The staff is always friendly and there to make sure your stay is comfortable. Love the Crowne! June 21, 2014
Rated 2.0 out of 5.0 Don't Trust Front Desk Staff! Was in town for a convention the weekend of June 13th, 2014. Had two boxes of costume props shipped to myself c/o the hotel. They were delivered to my room no problem. But we were leaving on a Sunday, and the USPS is closed. UPS or FedEx would charge way too much to ship these boxes back to my home (they were too big to be checked on the flight). I fretted about it until speaking with someone at the front desk on Saturday the 14th. He ASSURED me that there would be no problem with the hotel shipping the boxes back to me on Monday via USPS. "We ship out packages, lost & found, all the time." I made sure he understood these were fairly large boxes. He assured me there would be no problem. My mistake? Not getting this guy's name. Trusting that I would be told the truth. Guess what? Sunday afternoon we go to check out, try to hand over the boxes, staff looks at me like I'd grown two heads. No, no no no no. No way can we do this. And who did you talk to that told you we could...? Thank GOD a friend of ours in town was able to help us & ship them out for us. HUGE imposition on her, but we were stuck. We also allowed several hours before needing to leave for our flight. Without that time buffer, we'd have been screwed. DO NOT TRUST WHAT THE FRONT DESK PEOPLE TELL YOU. It changes depending on who you talk to. Very unpleasant end to a great convention. June 19, 2014
Rated 5.0 out of 5.0 by Great Place to Stay I make regular trips to Columbus and always stay at the Crowne Plaza. The rooms and staff are excellent. June 18, 2014
Rated 5.0 out of 5.0 by Excellent Property Great Mattresses, Clean bathroom, quiet a/c, great food selection at the Max and Erma attached restaurant. Friendly hotel staff and good value. June 17, 2014
Rated 5.0 out of 5.0 by Professional with personal touch Most of the staff at the hotel know what they're doing. They are quick when asking for action. Excellent with the service and information that they provide. It is immensly important in the hospitality busines as I travel a lot (least 180 days a year on the road). Rooms are quiet, clean and up to date on decor. Sleek and modern as it should. I recommend this hotel as it is located near many types of restaurants and near the center of downtown area. June 16, 2014
Rated 5.0 out of 5.0 by Great Stay The free shuttle service came in handy in traveling to and from a nearby wedding - especially for those of us who may have had a beverage or two. Thanks for keeping us safe! June 11, 2014
Rated 5.0 out of 5.0 by CP I was staying at the hotel to attend a wedding. The front desk staff were more than friendly and helpful and we were discounted because of the wedding host prearranged accomodations for out of town guests. A hotel shuttle was provided for us to attend the wedding too. The rooms were clean with updated interiors. The bathroom counter top area was a bit small. Definelty a great and convenient place to stay while visiting downtown Columbus! June 11, 2014
Rated 5.0 out of 5.0 by luxurious nights sleep From complementary robes in our closet to the spa toiletries in the room and downy soft pillows, this was the best nights sleep on our 7 day trip! Every staff member encountered was gracious and welcoming. Thank you for a wonderful intro to Columbus. Have already recommended this hotel to relatives who visit here frequently. June 5, 2014
Rated 4.0 out of 5.0 by Great place to stay I like staying at the Crowne Plaza, the staff is great and teh rooms are great for sleeping. The only negative i have to say is that the pool water is too cold for me to use and some of the fitness center equipement was unusable this trip. June 3, 2014
Rated 1.0 out of 5.0 by Ok, but value not worth the price Service was adequate but not great. Room was adequate but had many broken ammenities Decore was adequate but dated and worn This is admittedly a first-world problem. It met the basics of sleeping and showering. But it wasn't worth the premium price or the name. June 2, 2014
Rated 4.0 out of 5.0 by A great nights sleep The beds were very comfortable, the rooms were kept clean, and the staff were friendly, helpful. the indoor pool was like getting into ice water and the game room was outdated. I would give my overall experience a 4 out of 5. June 2, 2014
Rated 5.0 out of 5.0 by Great people, great place! I had read some of the reviews and was a bit leary to stay here, but I am certainly glad we did! The check-in and check-out process was quick and easy, valet was no wait at all...prompt and courteous staff overall! The bar is awesome and the bartenders were super personable and attentive (they make a mean dirty martini!) The room was trendy, quiet and clean...I slept great! I will definitely stay here again and would recommend the Crowne Plaza downtown Columbus to anyone! A+ all around! May 20, 2014
Rated 5.0 out of 5.0 by Great experience! Great service, beautiful corner room, and a comfortable bed! May 18, 2014
Rated 3.0 out of 5.0 by Good location, comfortable bed I was a 2 night stay and received no service at all. I left a note requesting coffee for 2nd one serviced coffee. Would have been great to enjoy coffee in room. May 14, 2014
Rated 5.0 out of 5.0 by Great location, everything is perfect Excellent hotel, great rooms and friendly employees. Wonderful location, I'd stay here again in a heartbeat. May 14, 2014
Rated 5.0 out of 5.0 by Short Notice with Great Service returned Thank you so much for Accomodating me and my family during OSU graduation. We were short notice in getting a room. The staff made it possible to have a room for us. It was great as expected by the Crowne Plaza name. The Valet parking was a nice touch as well. May 13, 2014
Rated 5.0 out of 5.0 by Always a great experience! I've stayed at this property on many occasions and have never been let down. The property is clean and comfortable, the staff is friendly and helpful and the experience has been great time and time again. May 12, 2014
Rated 1.0 out of 5.0 by Do not park your car here; Don't plan to take a shower The valet parking system is chaotic in the extreme. This is a busy conference hotel and the staff is not equipped to handle rush situations. We had to wait 45 minutes for our car. There is no convenient in/out self-parking alternative. The drain in our shower did not work at all and we could not use it. For a short one-night stay this hotel managed to be remarkably inadequate. I would not go back there and I am questioning whether I should visit other CP properties. May 9, 2014
Rated 5.0 out of 5.0 by Excellent Place to stay. It's always a pleasure coming here, as the professional and friendly staff make me feel very welcomed! May 9, 2014
Rated 3.0 out of 5.0 by Not worth the price I am convinced that if this hotel was not connected to the convention center, it would go out of business. The walls are paper thin, I heard the conversation in the next room, clear as day, making it difficult to get much sleep. Someone else's drink was left under the bed from a previous guest which makes me question cleanliness. Noisy prom kids were everywhere! It is the priciest hotel at the convention center but is the furthest away and offers the least amenities with the highest cost. It's not worth what I paid for our stay. We will not be back. May 7, 2014
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