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Rated 3.9 out of 5 by 148 reviewers.
Rated 5.0 out of 5.0 Crown in Walnut Creek The Crown Plaza is an awesome hotel for the price. You won't find anything else close in this price range. The rooms are clean, the staff is polite, and the atmosphere is that of a luxury hotel. July 8, 2014
Rated 4.0 out of 5.0 by Best place to stay in Concord I've stayed here a few times now and I am always glad that it is so centrally located. It's fun to watch the planes and helicopters land and take off as well. The property is very clean and the staff is just wonderful. I have not tried the restaurant, but it looks great. The price is a bit high though and for some reason you cannot book a double queen room on the online services, or at least I didn't find any. Overall great place to stay. July 7, 2014
Rated 3.0 out of 5.0 by Decent but not up to par The lobby was nice which would make you think the rooms were just as nice. However, you can tell the rooms need an upgrade. The staff were very nice. It's probably one of the better hotels in the area but not up to par to the Crowne Plaza chain. July 7, 2014
Rated 5.0 out of 5.0 by Unbeatable deal Booked last minute, undersold the room, amenities abundant July 6, 2014
Rated 5.0 out of 5.0 by Great Value and comfort A great location for the bay area. It was a good value. If in the area, will definitely look to stay at the hotel again. Staff was courteous and professional. Overall, wonderful experience. July 1, 2014
Rated 5.0 out of 5.0 by Pleasant surprise I selected this hotel solely based on other's reviews and the price I was able to get it for. The room was great - comfortable bed, great tv and very clean. The drapes closed nicely and the room was quiet. It's a large hotel and a conference was going on - it was still quiet. There are many entrances and exits which I appreciated since the parking lot is large and spread out. June 30, 2014
Rated 1.0 out of 5.0 by Service Payed and reserved for a king size bed and ended up giving me a queen at the same price lady told me there was no other option in less words told me to take it or leave it.. I didn't have any other option but to stay no apology or anything June 27, 2014
Rated 1.0 out of 5.0 by Not a good choice If you get a discount under $100, it will be an OK place to sleep. Do not come here expecting Crowne Plaza level service as it is more of a run down old hotel with lackluster service. The food is not worth the money so stick with the basics. Starbucks is across the street, so you will have that option. Taco Bell is also next door and would have been better than one $50 meal I had. Coffee was cold at breakfast. Some of the staff are very nice and attentive so it is too bad the hotel is so mediocre in general. There is not much they can do about the elevator, but it represents the hotel. The elevator floor is grimy, the elevator is small and unpleasant. Housekeeping staff are good, communicate with each other very well and are very friendly. Whoever runs housekeeping should run the hotel. Restaurant staff is friendly, but the general planning is poor so the result is an expensive menu of average food, cold coffee, haphazard experiences. The room was clean and pleasant, bed great, but the number of unfixed maintenance issues made it a bit annoying. The trees in the atrium are great. The atrium layout is confusing and mostly wasted space. One of the spa jets works. June 26, 2014
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