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Rated 3.9 out of 5 by 181 reviewers.
Rated 5.0 out of 5.0 by I Love This Place!! This is such a beautiful hotel with the friendliest staff I have met. I look forward to our next training or conference!! August 10, 2014
Rated 4.0 out of 5.0 by Helpful staff The staff at the front counter were extremely helpful in getting our room open and secured. They were also willing to help with all the questions regarding dining, reservations, and everything else. They are to be commended. August 8, 2014
Rated 5.0 out of 5.0 by FW Meet Excellent hotel, very close to the pool in which my daughters were swimming at a meet. I will stay here again.. Great location, near downtown Concord, restaurants and other amenities. August 8, 2014
Rated 4.0 out of 5.0 by Wonderful staff / very accommodating Both the staff and the manager were very friendly and flexible. They let me do early check in and late check out without extra charge. I highly recommend this hotel. The only thing that bother me was the walls in the hotel rooms. They seemed thin and could hear the people in the room next door at times. But overall, we enjoyed our stay there. P. s. The beds are very comfortable . August 6, 2014
Rated 2.0 out of 5.0 by Lobby Deceiving; Rooms Need a Face Lift For a two night stay, the hotel was sufficient for our needs. The main lobby of the hotel looked elegant, but I think more renovation needs to be focused on the actual rooms and hallway. The air conditioning in the room did not cool very effectively. It did get cold eventually, but only after a few hours. Also, the bath tub did not drain very well. At one point, the water was climbing over my ankles. I had to turn the water off to drain, then turn it back on to continue my shower. The elevator also automatically closes after (literally) a few seconds. My wife was struck once with the door after trying to exit the elevator. The hotel was sufficient for our short stay, but not sure we will come back to this particular Crowne Plaza Hotel. To end on a high note, we did not have any issues with the service and everyone we interacted with (upon check-in and check-out) were very friendly. August 6, 2014
Rated 1.0 out of 5.0 by Concord/Walnut Creek not up to Par I have high standards when it comes to the Crowne Plaza Hotel, and the Concord/Walnut Creek Crowne Plaza Hotel should be stripped of its name. August 5, 2014
Rated 5.0 out of 5.0 by Room was very nice. The hotel grounds are pleasant with the pool and fish pond. I have stayed here before and will do so again. August 5, 2014
Rated 2.0 out of 5.0 by Stay at Crowne Plaza Walnut Creek Reservation was incorrect at check in and was charged incorrectly-overcharged and two weeks later still not corrected August 5, 2014
Rated 5.0 out of 5.0 by Staff and Service I can always count on the Staff being so kind and friendly. They are courteous and helpful and alway, always greet me by my name! I look forward to seeing them when I travel. August 4, 2014
Rated 5.0 out of 5.0 by Excellent Hotel, Rooms, Food, and Staff!! Do yourself a favor and stay here!!! VERY comfortable beds, nice and spacious rooms, nice atmosphere, great staff, very clean property, good food, internet connection great as well. July 31, 2014
Rated 2.0 out of 5.0 by Hotel it old, noisy and need a lot of updating Rooms were noise, air condition could not sleep with it on. We had to be move 3 times due to air condition not working, noise and the room smelling. July 28, 2014
Rated 3.0 out of 5.0 by Great Bed The beds are comfortable and the rooms clean. However, the cable was down so the tv's we not working for our entire stay. One of the reasons we went was just to get away, relax and watch TV. Also, the phone in our room did not work. We reported this to the front desk and nothing ever came of it. I know most prople have cell phones but that doe not excuse the phone not working in the room. Food just ok. July 23, 2014
Rated 3.0 out of 5.0 by Decent hotel This hotel is located near an auto mall and close to a lot of stores. It is right by the freeway and neighbors a golf course and behind the hotel is an airport. The hotel feels old and a little worn. It is a decent place to stay if the price is right July 23, 2014
Rated 5.0 out of 5.0 by Solid hotel, great atmosphere Comfortable and close to where I need to be. Perfectly located and very quiet. July 21, 2014
Rated 4.0 out of 5.0 by Nice room, helpfull staff, thin walls Great staff, very pretty hotel with modern fixtures and linens. Good loacatoion. Walls seemed thin and A?SC was hard to select fan for white noise. Overall I would recomend... July 20, 2014
Rated 5.0 out of 5.0 by Lovely hotel and courteous employees The only detriment to our stay was that the pillows were too soft. I need more support for my neck. Will return again, but will bring my own pillow. July 17, 2014
Rated 5.0 out of 5.0 by Great accomondation Once a year for the past few years that I have brought my son(s) down to Concord for the J.O. Swim Meet. This hotel is only about 3 miles away from the swimming pool, and its location is just perfect next to Sam's and Sports Authority shops. We had enjoyed its breakfast and the cleanness of the room. Will come back here again if its price stays reasonable next year.. Jack July 16, 2014
Rated 2.0 out of 5.0 by beautiful hotel that needs help This is a beautiful hotel that needs some improvement. The rooms are nice but be careful if you have neighbours. We had a party somewhere in our hallway but I couldn't figure out which room. When their doors were closed they slam and it woke me up. If you want a wake up call, don't count on it. We asked for two wake up calls and no one called to wake us up. The breakfast buffet is just ok. We only did it because we had a swim meet and had to be on deck at 7:00. I wanted to get the kids fed. July 16, 2014
Rated 4.0 out of 5.0 by Good hotel but no refrigerator or microwave in room.. I have stayed at this hotel several times but this last time there was no refrigerator or microwave in the room. Otherwise a good place to stay. July 16, 2014
Rated 1.0 out of 5.0 by Just about everything went wrong From the first moment we checked in we began to experience problems... Disappointing stay. July 15, 2014
Rated 3.0 out of 5.0 by Good Stay As usual , it was good staying at crown plaza property , the ambiance inside the hotel is really refreshing and cool . I enjoyed swimming pool and zKUZI :) July 14, 2014
Rated 3.0 out of 5.0 by Great Location Until... Location is great until you see that one side is next to a small municipal airport and that at night when the ballroom is overrun with partygoers there are no parking spaces for actual guests. July 14, 2014
Rated 5.0 out of 5.0 by Comfortable, clean rooms Clean, comfortable hotel with business-friendly conveniences. Will stay again when on business in bay area. July 14, 2014
Rated 5.0 out of 5.0 by Spacious comfortable rooms This is a beautiful property with a very friendly, helpful and professional staff. Lovely atrium area. Rooms are comfortable, spacious and well appointed. July 14, 2014
Rated 3.0 out of 5.0 by Tired Hotel is tired and the hotel need to be updated. People took the after party out to the parking lot and were loud and disruptive until 2:30 am. July 9, 2014
Rated 5.0 out of 5.0 by Crown in Walnut Creek The Crown Plaza is an awesome hotel for the price. You won't find anything else close in this price range. The rooms are clean, the staff is polite, and the atmosphere is that of a luxury hotel. July 8, 2014
Rated 4.0 out of 5.0 by Best place to stay in Concord I've stayed here a few times now and I am always glad that it is so centrally located. It's fun to watch the planes and helicopters land and take off as well. The property is very clean and the staff is just wonderful. I have not tried the restaurant, but it looks great. The price is a bit high though and for some reason you cannot book a double queen room on the online services, or at least I didn't find any. Overall great place to stay. July 7, 2014
Rated 3.0 out of 5.0 by Decent but not up to par The lobby was nice which would make you think the rooms were just as nice. However, you can tell the rooms need an upgrade. The staff were very nice. It's probably one of the better hotels in the area but not up to par to the Crowne Plaza chain. July 7, 2014
Rated 5.0 out of 5.0 by Unbeatable deal Booked last minute, undersold the room, amenities abundant July 6, 2014
Rated 5.0 out of 5.0 by Great Value and comfort A great location for the bay area. It was a good value. If in the area, will definitely look to stay at the hotel again. Staff was courteous and professional. Overall, wonderful experience. July 1, 2014
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