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Rated 3.9 out of 5 by 181 reviewers.
Rated 5.0 out of 5.0 by Pleasant surprise I selected this hotel solely based on other's reviews and the price I was able to get it for. The room was great - comfortable bed, great tv and very clean. The drapes closed nicely and the room was quiet. It's a large hotel and a conference was going on - it was still quiet. There are many entrances and exits which I appreciated since the parking lot is large and spread out. June 30, 2014
Rated 1.0 out of 5.0 by Service Payed and reserved for a king size bed and ended up giving me a queen at the same price lady told me there was no other option in less words told me to take it or leave it.. I didn't have any other option but to stay no apology or anything June 27, 2014
Rated 1.0 out of 5.0 by Not a good choice If you get a discount under $100, it will be an OK place to sleep. Do not come here expecting Crowne Plaza level service as it is more of a run down old hotel with lackluster service. The food is not worth the money so stick with the basics. Starbucks is across the street, so you will have that option. Taco Bell is also next door and would have been better than one $50 meal I had. Coffee was cold at breakfast. Some of the staff are very nice and attentive so it is too bad the hotel is so mediocre in general. There is not much they can do about the elevator, but it represents the hotel. The elevator floor is grimy, the elevator is small and unpleasant. Housekeeping staff are good, communicate with each other very well and are very friendly. Whoever runs housekeeping should run the hotel. Restaurant staff is friendly, but the general planning is poor so the result is an expensive menu of average food, cold coffee, haphazard experiences. The room was clean and pleasant, bed great, but the number of unfixed maintenance issues made it a bit annoying. The trees in the atrium are great. The atrium layout is confusing and mostly wasted space. One of the spa jets works. June 26, 2014
Rated 4.0 out of 5.0 by Room Room was fine except for the bathroom. Way to small and outdated. Extensive water damage to inside bottom of bathroom door. Tile grout not clean. Lack of a free breakfast will make me look elsewhwere in the future. June 25, 2014
Rated 5.0 out of 5.0 by Crown Plaza at Concord Very nice and clean hospital. Staff was wonderful. Bar and Restaurant was very good and service was excellent. Only challenge was keys did not work on the outside door then new keys did not work on the room door. Front desk was very efficient in resolving as it happened a few times so they went used a different key maker. Beds were comfortable, Room smelled good and had a great view into the center of the hotel. Spa did not work which was disappointing. June 25, 2014
Rated 1.0 out of 5.0 by Never Return Traveling on business, got stuck booking this place. Cost is substantial overpriced for wht is provided. I travel frequently for work and have stayed at all sorts of hotels. This hotel would have been better classified and sold as a low-budget or economy hotel with high turnover, poor cleanliness. Bathroom was obviosuly not cleaned before my stay. Bathroom waste cans still had trash in them. Toilet had urine stains on it. Sink had coffee stains in it from someone pouring out their coffee. Bathroom did not provide hand soap/bar soap. My "executive" room was located directly under a stairwell, so I was abruptly disrupted all night by the slamming of the stairwell fire doors and the graceful strides and stomping of people ascending and decending the stair well all night. Bed Sheets were very wrinkled and appeared as if not changed from the prior guests. Given the cleanliness of the bathroom I chose to sleep above the sheets. Oh yeah, my room keys wouldn't work..... 4 times!!!! Good luck trying to park at this hotel, there is not enough parking and odds are you will have to tote your luggage across the enitire property. June 23, 2014
Rated 5.0 out of 5.0 by excellent time excellent time after staying over one month everybody was great. Johnny and Jeff in the bar are excellent will/ be back. June 22, 2014
Rated 5.0 out of 5.0 by Great Hotel Our room was very clean with comfortable beds and pillows. Hotel staff was fun and very nice. We had our puppy with us so we had to stay in to eat because we did not want to leave him alone. Room service was very accommodating, fast and the prices were very reasonable. I would recommend this hotel anytime! June 18, 2014
Rated 5.0 out of 5.0 by good, safe place to stay I always stay here when in the area; feel safe and comfortable; staff is very nice and attentive; the rooms are clean, nice and very comfortable. June 16, 2014
Rated 3.0 out of 5.0 by Hotel was great, restaurant within not so much This hotel is beautiful and has great atmosphere etc...but lukewarm coffee, tables left uncleaned, and slow response from the serving crew and manager of the restaurant make it less than stellar. Even the food was lukewarm. The restaurant was not very busy, maybe they were short handed. But sometimes the waitstaff disappeared and I couldn't figure out where they had gone. June 11, 2014
Rated 4.0 out of 5.0 by Breakfast Staff Most of our experience was good until we went for the complimentary breakfast. We arrived at the "Please wait to be seated sign" at the side entrance and we were told by a waiter after about 3 minutes I will be with you in a minute. Several more minutes went by and the waiter then told us to go around to the front entry several more minutes wen t by and we were finally seated, by the fairly rude Manger. The restaurant was not particularly crowded and seemed to be adequately staffed. The manager then bussed many tables himself throwing dishes and bumping his cart into most everything. We ordered off the menu food was average at best and took quite a while to get. All other staff member were cautious and helpful June 11, 2014
Rated 5.0 out of 5.0 by Outstanding Service The total experience was great at this hotel. If in the area this would certainly be an outstanding place to consider for your stay in the area.. June 10, 2014
Rated 4.0 out of 5.0 by I liked this Hotel This was a good Crowne Plaza. The public areas are well kept and peaceful (Koy pond and running water features). The room was very comfortable and the bed was excellent.The staff was friendly. Use caution at check in. The hotel borders the county airport. I was in the building that overlooks the run way (which I loved). If you don't like aircraft noise, request another wing or an internal courtyard room. The airport is only moderately busy during the day with several corporate jets, a few helicopters and private planes. I enjoyed the view. The only issue I had with the hotel is that the bathroom is tiny. To have such a nice size room and small closet for a bathroom, defies reason. I recommend the hotel let the door open out rather than it. It would be a great improvement when the hotel next remodels. June 7, 2014
Rated 5.0 out of 5.0 by Family Travel We travel a lot with the whole family which is normally a total of 15 people. This hotel accommodated all of us and then some. We all enjoyed it very much and our rooms were really nice. June 7, 2014
Rated 4.0 out of 5.0 by Great Restaurant Restaurant is top notch. Have had the lobster bolognese and also a perfectly cooked steak. Presentation compares to fine restaurants. Try the bread pudding with gelato topping. June 6, 2014
Rated 5.0 out of 5.0 by Great experience The covered patio with the koi fish ponds and swimming pool really made the hotel. My wife really liked the sleep packet in the room which contained two creams and a spray to help a guest sleep. The bed is very comfortable. I had a question concerning directions to a certain street and the staff was very helpful. One lady looked it up for me and printed me directions. The only negative thing I can say is that a continental breakfast did not come with the room price. I knew that when I booked the room so I was prepared. June 4, 2014
Rated 5.0 out of 5.0 by Great Bartender The bartender Johnny was top notched. There was slight confusion on the plates and flatware being picked up in the rooms. I had to leave a note with housekeeping to get it removed, despite leaving a tip daily. June 4, 2014
Rated 4.0 out of 5.0 by SF Giants Fans We wished that your TV selections allowed us to watch the SF Giants games and the 49 ers. We come up from SO CAL and can watch there games on Direct TV at home but come up to Concord and can't see the local teams at your hotel. We come up to the Bay Area often as we grew up here and have family and friends in the area. June 3, 2014
Rated 5.0 out of 5.0 Wonderful! I am very picky about where I stay, I am the type that strips the sheets off the bed and checks the mattress. This hotel was so clean and it met every single one of my expectations. If you go to the Restaurant ask for Jeff, he is very professional and will take care of you. June 2, 2014
Rated 5.0 out of 5.0 by nice stay for business Very nice hotel! Comfortable bed, and the aroma therapy is a nice touch. June 1, 2014
Rated 5.0 out of 5.0 by Great visit My family and I stayed one night at the Crowne Plaza and had a great stay. The front desk staff was friendly, room was comfortable and quiet and the pool was heated. We all slept great and breakfast was delicious with many options to choose from. May 29, 2014
Rated 4.0 out of 5.0 by Family Vacation We had a wonderful time staying at this hotel for a Memorial Weekend visit to S.F. The check-in process was smooth, the staff was friendly and the room was clean and comfortable. The comfort of the beds was a notch above your avg. 2-3 star motel/hotel. You occasionally hear a small plane take off from the nearby airport but overall noise in the hotel or from the airport was never an issue. We may have been lucky but we never heard noisy guests in the hallways or nearby rooms. We knew to leave early on Friday and left the hotel around 7:20 am and we exited the Bay Bridge and parked at Levi Plaza by 8:45 am or so. I think this hotel gives great value for its location and amenities overall. The lobby/atrium is nice and although the pool is not large it is adequate, especially at the price point. My interactions with other guests was pleasant. My wife and I enjoyed the late night happy hour in the bar and received very good service from the young man who waits on that area. It would be nice if the hotel bar stocked some nicer wines but I've found this to be pretty standard as many Americans drink beer or cocktails first. May 29, 2014
Rated 4.0 out of 5.0 by Quiet, clean, good service I had a good stay here, would recommend this to family and friends May 28, 2014
Rated 3.0 out of 5.0 by nice hotel but the center court music last till mid night The music from the court plaza last till mid night. Can't sleep until the music is done. Room is comfortable and facility is nice. Service staff is very professional. The coffee shop manager looked very upset and angry, had no manner. I don't think I will stay with this facility again. May 23, 2014
Rated 4.0 out of 5.0 by Good hotel,but bad room WIFI I like the hotel, but must change the room WIFI system, it's too slow to use the internet. May 17, 2014
Rated 5.0 out of 5.0 by Family stay over My family and I spent the night at Crowne Plaza Concord, IHG hotel and had a good experience. The room was very clean and well supplied. My wife really liked the shampoo. We ate at the restaurant downstairs, Vineyards, and were a little disappointed, meal was only barely warm, but tasted good. The indoor pool was really nice and clean and had a great time. As a whole we really enjoyed our stay and will be back. Thank you May 14, 2014
Rated 5.0 out of 5.0 by Exceptional experience The Staff went out of their way to assist and make our stay enjoyable. Beautiful grounds, excellent service!! May 13, 2014
Rated 3.0 out of 5.0 by Outdated and Needs Refurbished Very nice staff, friendly and helpful but the hotel needs refurbished. There is a strong odor of cleaning and swimming pool that permeates the lobby, floors and rooms. Update it - it's in a great location with plenty of parking. April 26, 2014
Rated 5.0 out of 5.0 by Super nice staff Came up from Socal for two nites. Was very nice as usual. Have stayed here several times, location is good too. April 16, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Enjoyed my stay at this hotel. Flat screen TV with HD channels. Loved having a microwave & fridge at no additional charge. Staff very friendly . I will definitely be staying at this hotel again. April 16, 2014
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