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Rated 3.9 out of 5 by 201 reviewers.
Rated 2.0 out of 5.0 by Hotel it old, noisy and need a lot of updating Rooms were noise, air condition could not sleep with it on. We had to be move 3 times due to air condition not working, noise and the room smelling. July 28, 2014
Rated 3.0 out of 5.0 by Great Bed The beds are comfortable and the rooms clean. However, the cable was down so the tv's we not working for our entire stay. One of the reasons we went was just to get away, relax and watch TV. Also, the phone in our room did not work. We reported this to the front desk and nothing ever came of it. I know most prople have cell phones but that doe not excuse the phone not working in the room. Food just ok. July 23, 2014
Rated 3.0 out of 5.0 by Decent hotel This hotel is located near an auto mall and close to a lot of stores. It is right by the freeway and neighbors a golf course and behind the hotel is an airport. The hotel feels old and a little worn. It is a decent place to stay if the price is right July 23, 2014
Rated 5.0 out of 5.0 by Solid hotel, great atmosphere Comfortable and close to where I need to be. Perfectly located and very quiet. July 21, 2014
Rated 4.0 out of 5.0 by Nice room, helpfull staff, thin walls Great staff, very pretty hotel with modern fixtures and linens. Good loacatoion. Walls seemed thin and A?SC was hard to select fan for white noise. Overall I would recomend... July 20, 2014
Rated 5.0 out of 5.0 by Lovely hotel and courteous employees The only detriment to our stay was that the pillows were too soft. I need more support for my neck. Will return again, but will bring my own pillow. July 17, 2014
Rated 5.0 out of 5.0 by Great accomondation Once a year for the past few years that I have brought my son(s) down to Concord for the J.O. Swim Meet. This hotel is only about 3 miles away from the swimming pool, and its location is just perfect next to Sam's and Sports Authority shops. We had enjoyed its breakfast and the cleanness of the room. Will come back here again if its price stays reasonable next year.. Jack July 16, 2014
Rated 2.0 out of 5.0 by beautiful hotel that needs help This is a beautiful hotel that needs some improvement. The rooms are nice but be careful if you have neighbours. We had a party somewhere in our hallway but I couldn't figure out which room. When their doors were closed they slam and it woke me up. If you want a wake up call, don't count on it. We asked for two wake up calls and no one called to wake us up. The breakfast buffet is just ok. We only did it because we had a swim meet and had to be on deck at 7:00. I wanted to get the kids fed. July 16, 2014
Rated 4.0 out of 5.0 by Good hotel but no refrigerator or microwave in room.. I have stayed at this hotel several times but this last time there was no refrigerator or microwave in the room. Otherwise a good place to stay. July 16, 2014
Rated 1.0 out of 5.0 by Just about everything went wrong From the first moment we checked in we began to experience problems... Disappointing stay. July 15, 2014
Rated 3.0 out of 5.0 by Good Stay As usual , it was good staying at crown plaza property , the ambiance inside the hotel is really refreshing and cool . I enjoyed swimming pool and zKUZI :) July 14, 2014
Rated 3.0 out of 5.0 by Great Location Until... Location is great until you see that one side is next to a small municipal airport and that at night when the ballroom is overrun with partygoers there are no parking spaces for actual guests. July 14, 2014
Rated 5.0 out of 5.0 by Comfortable, clean rooms Clean, comfortable hotel with business-friendly conveniences. Will stay again when on business in bay area. July 14, 2014
Rated 5.0 out of 5.0 by Spacious comfortable rooms This is a beautiful property with a very friendly, helpful and professional staff. Lovely atrium area. Rooms are comfortable, spacious and well appointed. July 14, 2014
Rated 3.0 out of 5.0 by Tired Hotel is tired and the hotel need to be updated. People took the after party out to the parking lot and were loud and disruptive until 2:30 am. July 9, 2014
Rated 5.0 out of 5.0 by Crown in Walnut Creek The Crown Plaza is an awesome hotel for the price. You won't find anything else close in this price range. The rooms are clean, the staff is polite, and the atmosphere is that of a luxury hotel. July 8, 2014
Rated 4.0 out of 5.0 by Best place to stay in Concord I've stayed here a few times now and I am always glad that it is so centrally located. It's fun to watch the planes and helicopters land and take off as well. The property is very clean and the staff is just wonderful. I have not tried the restaurant, but it looks great. The price is a bit high though and for some reason you cannot book a double queen room on the online services, or at least I didn't find any. Overall great place to stay. July 7, 2014
Rated 3.0 out of 5.0 by Decent but not up to par The lobby was nice which would make you think the rooms were just as nice. However, you can tell the rooms need an upgrade. The staff were very nice. It's probably one of the better hotels in the area but not up to par to the Crowne Plaza chain. July 7, 2014
Rated 5.0 out of 5.0 by Unbeatable deal Booked last minute, undersold the room, amenities abundant July 6, 2014
Rated 5.0 out of 5.0 by Great Value and comfort A great location for the bay area. It was a good value. If in the area, will definitely look to stay at the hotel again. Staff was courteous and professional. Overall, wonderful experience. July 1, 2014
Rated 5.0 out of 5.0 by Pleasant surprise I selected this hotel solely based on other's reviews and the price I was able to get it for. The room was great - comfortable bed, great tv and very clean. The drapes closed nicely and the room was quiet. It's a large hotel and a conference was going on - it was still quiet. There are many entrances and exits which I appreciated since the parking lot is large and spread out. June 30, 2014
Rated 1.0 out of 5.0 by Service Payed and reserved for a king size bed and ended up giving me a queen at the same price lady told me there was no other option in less words told me to take it or leave it.. I didn't have any other option but to stay no apology or anything June 27, 2014
Rated 1.0 out of 5.0 by Not a good choice If you get a discount under $100, it will be an OK place to sleep. Do not come here expecting Crowne Plaza level service as it is more of a run down old hotel with lackluster service. The food is not worth the money so stick with the basics. Starbucks is across the street, so you will have that option. Taco Bell is also next door and would have been better than one $50 meal I had. Coffee was cold at breakfast. Some of the staff are very nice and attentive so it is too bad the hotel is so mediocre in general. There is not much they can do about the elevator, but it represents the hotel. The elevator floor is grimy, the elevator is small and unpleasant. Housekeeping staff are good, communicate with each other very well and are very friendly. Whoever runs housekeeping should run the hotel. Restaurant staff is friendly, but the general planning is poor so the result is an expensive menu of average food, cold coffee, haphazard experiences. The room was clean and pleasant, bed great, but the number of unfixed maintenance issues made it a bit annoying. The trees in the atrium are great. The atrium layout is confusing and mostly wasted space. One of the spa jets works. June 26, 2014
Rated 4.0 out of 5.0 by Room Room was fine except for the bathroom. Way to small and outdated. Extensive water damage to inside bottom of bathroom door. Tile grout not clean. Lack of a free breakfast will make me look elsewhwere in the future. June 25, 2014
Rated 5.0 out of 5.0 by Crown Plaza at Concord Very nice and clean hospital. Staff was wonderful. Bar and Restaurant was very good and service was excellent. Only challenge was keys did not work on the outside door then new keys did not work on the room door. Front desk was very efficient in resolving as it happened a few times so they went used a different key maker. Beds were comfortable, Room smelled good and had a great view into the center of the hotel. Spa did not work which was disappointing. June 25, 2014
Rated 1.0 out of 5.0 by Never Return Traveling on business, got stuck booking this place. Cost is substantial overpriced for wht is provided. I travel frequently for work and have stayed at all sorts of hotels. This hotel would have been better classified and sold as a low-budget or economy hotel with high turnover, poor cleanliness. Bathroom was obviosuly not cleaned before my stay. Bathroom waste cans still had trash in them. Toilet had urine stains on it. Sink had coffee stains in it from someone pouring out their coffee. Bathroom did not provide hand soap/bar soap. My "executive" room was located directly under a stairwell, so I was abruptly disrupted all night by the slamming of the stairwell fire doors and the graceful strides and stomping of people ascending and decending the stair well all night. Bed Sheets were very wrinkled and appeared as if not changed from the prior guests. Given the cleanliness of the bathroom I chose to sleep above the sheets. Oh yeah, my room keys wouldn't work..... 4 times!!!! Good luck trying to park at this hotel, there is not enough parking and odds are you will have to tote your luggage across the enitire property. June 23, 2014
Rated 5.0 out of 5.0 by excellent time excellent time after staying over one month everybody was great. Johnny and Jeff in the bar are excellent will/ be back. June 22, 2014
Rated 5.0 out of 5.0 by Great Hotel Our room was very clean with comfortable beds and pillows. Hotel staff was fun and very nice. We had our puppy with us so we had to stay in to eat because we did not want to leave him alone. Room service was very accommodating, fast and the prices were very reasonable. I would recommend this hotel anytime! June 18, 2014
Rated 5.0 out of 5.0 by good, safe place to stay I always stay here when in the area; feel safe and comfortable; staff is very nice and attentive; the rooms are clean, nice and very comfortable. June 16, 2014
Rated 3.0 out of 5.0 by Hotel was great, restaurant within not so much This hotel is beautiful and has great atmosphere etc...but lukewarm coffee, tables left uncleaned, and slow response from the serving crew and manager of the restaurant make it less than stellar. Even the food was lukewarm. The restaurant was not very busy, maybe they were short handed. But sometimes the waitstaff disappeared and I couldn't figure out where they had gone. June 11, 2014
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