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Rated 3.9 out of 5 by 185 reviewers.
Rated 5.0 out of 5.0 by Exceptional experience The Staff went out of their way to assist and make our stay enjoyable. Beautiful grounds, excellent service!! May 13, 2014
Rated 3.0 out of 5.0 by Outdated and Needs Refurbished Very nice staff, friendly and helpful but the hotel needs refurbished. There is a strong odor of cleaning and swimming pool that permeates the lobby, floors and rooms. Update it - it's in a great location with plenty of parking. April 26, 2014
Rated 5.0 out of 5.0 by Super nice staff Came up from Socal for two nites. Was very nice as usual. Have stayed here several times, location is good too. April 16, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Enjoyed my stay at this hotel. Flat screen TV with HD channels. Loved having a microwave & fridge at no additional charge. Staff very friendly . I will definitely be staying at this hotel again. April 16, 2014
Rated 4.0 out of 5.0 by Room Cleanliness The housekeeper cleaning my room during my recent stay and I believe my stay 30 days ago, did a fantastic job each time. I could see the difference in her version of cleanliness then those prior to the last two stays, in February and March. I typically do not write a comment unless it is deserved, whether it is a positive or negative comment, this housekeeper absolutely deserved a positive one! I wish I would have gotten her name but I was in room 316. Thank you for your attention to detail and your outstanding work ethic. March 31, 2014
Rated 5.0 out of 5.0 by Good Value, Great Restaurant Good value, comfortable bed. I have stayed several times over the years. Really pleased with how the quality of the restaurant has improved. Had two great meals during my most recent stay. March 26, 2014
Rated 2.0 out of 5.0 by Near airport, 10 feet away! Nice location for a hotel, nice location for an airport, just not both. Helicopter rotors turning at 730am, diesel fumes coming in window, lovely. March 11, 2014
Rated 1.0 out of 5.0 by Disapointment Food over cooked and cold. No hot water two nights in a row. Staff not responsive to customer complaints. Rooms over priced. March 2, 2014
Rated 5.0 out of 5.0 by Staff is amazing What makes this hotel stands out from the rest I would say it's the staff. From walking into the hotel you feel like your at home. There is always a big smile from every staff member and welcome back. As a regular guest at this hotel I can honestly I love staying there. February 27, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great breakfast Front desk staff Lupita is the best and very helpful! Excellent breakfast. Very accommodating February 24, 2014
Rated 5.0 out of 5.0 by An all around great hotel This was our second stay of at least one week at this hotel. We had only one problem on our second stay, and that was because our room was so far from the exercise room and indoor pool. When it was brought to the attention of the front desk after the first night, we were immediately moved to a room just down the hall from the exercise room and much closer to the pool and hot tub. It was perfect. We plan to stay at this hotel again as we have family living nearby. We highly recommend this hotel. January 6, 2014
Rated 4.0 out of 5.0 by Recent Stay I have stayed at this location many times and always feel that it is clean and comfortable. I like the spacious rooms and the beds. I also like that the two bed rooms were always queen beds. It seemed that this last visit, the beds might have been double size and were not comfortable. I was quite disappointed by this as this is something that, as a tall person, I always try to find when looking for a place to stay. I hope that this was a random occurrence and that all the beds have not been switched out. I will be back and do recommend this location. It is always my go to place. January 2, 2014
Rated 5.0 out of 5.0 by Birthday trip Great service staff and comfortable room. Thank you Maria (housekeeping) the room was so very clean and stocked approperitly. January 2, 2014
Rated 4.0 out of 5.0 by Comfortable bed, good breakfast Stayed for several days over the holidays. The first night a puppy in the room next door kept us awake. The next morning the staff moved us to an upgraded room. The breakfast offered was delicious. We tried to enjoy the pool and spa, but the pool was too cold and the spa too hot. Will stay again. January 1, 2014
Rated 3.0 out of 5.0 by Could Have Been Better Shower curtain was badly stained (disgusting). Water faucet leaked...I was told that "parts are on order." I was moved to another room but it was a pain because I had a lot of gifts and wrapping materials to move on top of my luggage. When calling the front desk, I was put on hold. The next thing I know, I'm connected to a person who was calling from the outside and had been put on hold (phone system incapable of handling call volume? I've stayed here before and the property has some good qualities but I'm not sure that the overall quality has not deteriorated over time. December 29, 2013
Rated 2.0 out of 5.0 by could be better. Room was not clean. Hair in the tub. Half the shower curtain was missing - could not keep water from going onto floor. Front desk staff not friendly or accommodating. Not greeted as Platinum Elite member. Not impressed. Probably should find other lodging. December 22, 2013
Rated 2.0 out of 5.0 by Tired and worn The hotel presents well at first glance. Unfortunately, it declines quickly as you leave the common areas. The carpets are old and wrinkle under your feet. It feels like walking on a light throw rug stapled to the base boards. The ventilation system runs like a jet engine throughout the day and night. Guests have no control over the fan and it keeps you awake all night. I do not recommend the hotel; the low price is not worth the quality or comfort. December 15, 2013
Rated 4.0 out of 5.0 by No Local News but the Front Desk staff ROCKS!! I Love the IHG Hotel Group - I only wish they offered a local TV network package....As a "Creature of Habit" I enjoy watching the News at Ten before going to sleep, the National Networks just don't cut it....The front desk staff AIM TO PLEASE and offer comparable alternatives and always have smiles on there faces!!! #Especially Ian and Lupeita!!!# Love You Guys!!! December 15, 2013
Rated 1.0 out of 5.0 by Hotel or Venue Thurs-Saturdays you are unable to tune out or even turn your tv volume over the sound coming from various venue locations within the hotel. When communicating with staff, they offer no resolution or even an apology. Parking on hotel grounds during these days is almost impossible due to these venues. The restaurant food is of poor quality and extremely over priced. The staff was mainly rude, and not helpful. The laundry facility on-site is excessively small in comparison to size/rooms; There are two very old washers/dryers that leak and do not function properly. December 13, 2013
Rated 4.0 out of 5.0 by Overall excellent, but... My room was spacious, clean and very comfortable. The hotel is quite appealing. My only negative experience was that the amplified "music" played at the party on Saturday evening was TOO LOUD. It was impossible to relax in my room, so I actually had to leave the building for a while. I strongly suggest that a classy place like Crowne Plaza dump the vulgar, amplified kid stuff at dinner parties, and instead hire musicians who perform REAL music. A solo piano, a classical string quartet, an acoustic jazz combo -- all these would be vast improvements over the ear-shattering, room-shaking noise that we guests were subjected to that Saturday evening. December 11, 2013
Rated 5.0 out of 5.0 by Clean hotel The place is very well kept, and the atrium had a very nostalgic smell, kind of like a theme park I went to as a child. December 11, 2013
Rated 1.0 out of 5.0 by Not a pleasant experience Room was dirty, dark and musty. Supposedly some rooms have been remodeled but not mine. Don't let the front desk and atrium areas fool you - this hotel is old. I could not even turn on my shower. December 1, 2013
Rated 4.0 out of 5.0 by bed was spacious and refreshing relaxing setting in the room and in the dinning, not to mention the staff was most helpful. November 23, 2013
Rated 5.0 out of 5.0 by Great sleeping on wonderful bed! It was a wonderful time at Crowne. I just wished the parking will be better situated and that the keys work better. Also, the gym should be inside the building and not adjacent where one has to go out and get rained on. November 22, 2013
Rated 3.0 out of 5.0 by Nice breakfast... Decent rooms, very nice breakfast. Most of the staff were quite helpful [we had a full-day meeting scheduled at the hotel], but one of the young women working the front desk seemed put out by every request made of her. I ended up just avoiding her, which is probably what she was aiming for. November 17, 2013
Rated 5.0 out of 5.0 by we had pleasant stay as a family trip to east bay area with my three little kids, we had great experience with this facility. Staff and the service was exceptional and room was clean and large enough for all of our family member. will come back! November 17, 2013
Rated 5.0 out of 5.0 by Very comfortable room and clean I was happily surprised by the cleanliness of the room after reading a few reviews online. The bed was perfectly clean with everything in white. I was happy the hotel does not use the nasty bedspreads that rarely get cleaned in so many other hotels. Thanks for the choice of pillows and the surprise of a refrigerator in the room (which I wish would have been advertised on the website to plan accordingly). I used the exercise room one night and was pleased to find it had the essentials. My only constructive comments were about the humidity in the atrium that carried into my room when I opened the window in my room. Also would be nice to have a stereo/clock radio with an auxiliary input to plug my mp3 player in. Both were minor issues that were easily overcome. I look forward to returning on my next trip to Concord next year. October 30, 2013
Rated 3.0 out of 5.0 by Business conference at hotel The hotel is functional for events. I found it somewhat tired in appearance and energy. Cleaning fluids used where quite chemical, the pool chlorine invaded the whole eating and general areas, my IHG points were not added to account even though on check in they promised this would be so. The final bill quoted at the end was changed by bill paying and said mistake was made. It was good to find a washmaching and easy to use the laundry room. There was a reasonable gym for work out which was nice early morning, the rooms were clean and well kept and sleeping quiet and good. the window in room opened which I liked. Food was not to my liking and the best meal all week was a salad at taco bell opposite. No recreation ground outside to smell the air - very functional, I guess good for business meeting if you have no other interest. October 25, 2013
Rated 2.0 out of 5.0 by Not what I was expecting I am a loyal Crowne Plaza Hotel customer.... Whenever I travel I try to stay at one of your hotels. So far, I had always had a positive experience until this last time. Whenever I travel to San Francisco, I usually stay at the Foster City Crowne Plaza, however, this time there was a conflict with the availability and therefore I decided to try the nearest Crowne Plaza which turned out to be in Concord, CA. I was not impressed with the room since there was a strong mildew smell and in comparing with the Foster City Crowne Plaza, this one was quite antiquated. This stay was not what I had experienced in the past with Crowne Plaza. I will have to re-think about where I will be staying next time I travel to San Franciso. October 24, 2013
Rated 5.0 out of 5.0 by The front desk staff were very helpful. I attended an I.O.B.G. function in the Grand Ballroom on the 19th Oct., The food was very good the staff were attentive. The room and especially the bed were both very comfortable, I think that a good nights sleep is very important and I was assured of that. The next morning we were impressed with the breakfast buffet and the bloody Mary's. October 23, 2013
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