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Rated 3.9 out of 5 by 182 reviewers.
Rated 5.0 out of 5.0 Restaurant Breakfast was slow service. Banquet dinner was good. Front desk was friendly. October 16, 2013
Rated 5.0 out of 5.0 by customer service your customer service is the best we've experienced in a long time. we plan on staying at this hotel every time we come to this area. Restaurant/bar was very enjoyable; food was very very good. October 15, 2013
Rated 5.0 out of 5.0 by WEDDING PARTY GUEST The Hotel was Beautiful and very clean! All the staff was helpful and friendly, I would definetly stay there again! September 25, 2013
Rated 5.0 out of 5.0 by What a lovely hotel... We love this hotel, even though it is by a small airport, the who hotel is a world of it own. Finding swimming pool and hot tub indoors as well as a putting green, coy pond, bar and wonderful restaurant. The rooms are beautiful and we have stayed there a couple of times now. We will stay again when we are in the area and have recommended to many coming that way. Great staff too! September 21, 2013
Rated 2.0 out of 5.0 by Nice property but needs some help Parking: events should never fill the parking spaces for gusts. I had to park across the street. Productively: many come to this property for business. That means good quality internet acces is essential. This is never the case here. I always use my cellular connection over the properties due to near zero bandwidth. Not that should tell you about just how slow the net here is. Sound: the mark of a good hotel is isolation from neighbors and the common areas. When the opertunity comes for a remodel (and this property is soon to need it) a hard look at sound control needs to be taken. I should not hear my neighbors making calls or in bed at night, nor should I hear mine or my neighbors air conditioning units cycling all night. September 21, 2013
Rated 5.0 out of 5.0 by Very nice hotel We stay at this hotel every time we come to Concord. Quiet, very clean and nice accommodations I couldn't ask for more. Though right near an airport I have never heard a plane take off or land. Great rates. September 19, 2013
Rated 1.0 out of 5.0 by We will never stay in this hotel again. We were in the process of moving from California to Texas and needed a place to stay for a few days while finishing up employment in California before flying out to Texas to meet our moving van. Staying in this hotel was the worst hotel experience we've ever encountered. From dealing with a drunk women in the hallway who was smoking, to our room key not working, to the heater in the room being set at 80 degrees (in the middle of summer), to the alarm clock blaring upon entering our room, to no refrigerator, to a shower drain that didn't drain, to the sink drain that didn't drain to our room key not working a second and third day (after having the front desk correct it), to no wake up call (when we ordered one)...the list goes on. We will be traveling back to California from time to time and will NEVER stay at this hotel again. It was a really bad experience for us. September 14, 2013
Rated 4.0 out of 5.0 Walked to hotel from my parked airplane We requested a quiet room but the cesk clerk gave us a noisy room next to elevator and A/C machinery. But a man promptly came with a new room key after a call to the desk. Nice recovery! Hotel conveniently gives courtrsy rides to Bart, so we could go see the Americas Cup sailboat races. September 11, 2013
Rated 5.0 out of 5.0 by Fantastic Value and relaxing stay I received a great rate on a king room and was extremely surprised by the pleasantness of the lush atrium as you enter the courtyard and then doubly surprised by the comfort and quality of the room. My only regret was the lack of a microwave and refrigerator in the room for small snacks which I have come to consider standard in any room. I highly recommend this property if you are in the area and I know I will be giving them my business from now on. September 11, 2013
Rated 5.0 out of 5.0 by Great Experience We arrived mid afternoon and were tired from a long roadtrip. The check-in was fast and easy, The staff was extremely helpfull und friendly. The room was clean and comfortable. The bed felt so good and I never slept better. Will definetely use Crowne Plaza again. Thank you for providing a great hotel at a reasonable price. September 4, 2013
Rated 5.0 out of 5.0 by Great stay Excellent stay. Short stay, however the beds were super comfy and I enjoyed the sleep package. Will be back when on business. September 3, 2013
Rated 3.0 out of 5.0 by comfortable beds I was looking for a hotel Friday, close to DVC gym for my 12 year old son's Saturday early morning basketball game, since the Bay Bridge was closed over Labor Day. The room was small, smelled of disinfect and I dislike shower curtains. There was an ugly white refrigerator in an odd place in the room and not concealed in a cabinet. I called the front desk, they were very accommodating to switch our room and even brought the new keys to us. The second room was fine and the beds were comfortable. We all had a good nights rest. September 3, 2013
Rated 1.0 out of 5.0 by Concord...REALLY!!?? Gold elite member gets warm water & a Trick or Treat Granola bar for member perks...Really!!!! I'm just Sayin... August 28, 2013
Rated 4.0 out of 5.0 by Amazing service Lupita at the front desk showed amazing customer service to me. She took care of all my needs and wants. Hotel room was nice, clean, and comfortable. August 22, 2013
Rated 3.0 out of 5.0 by Poor Housekeeping and Service Stayed Friday and Saturday night. Housekeeping never showed on Saturday to clean the room. Called the front desk at 5:00 PM and asked that at a minimum new towels be brought. None were brought nor did any one call to check. When I checked out the next morning I asked to speak to the Manager. The clerk said there was a waiting list to see him. She apologized and offered me a coupon for a free cup of coffee. A free cup of coffee, realy! Poor, poor, poor! August 21, 2013
Rated 4.0 out of 5.0 by Very welcoming Our stay with you was a great! The rooms were clean and the beds were very comfortable. I would definatly stay there again. The indoor pool was a great hit with my daughter. The food at the restaurant was great also. The only thing that was kind of strange was that two of the nights that were there there were receptions being held in the lobby area. In order to get through to where our room was we had to walk through the receptions. Which made us feel a little unfomfortable. August 16, 2013
Rated 1.0 out of 5.0 Terrible bathroom The shower/tub drained VERY slowly. Also, it smelled like a sewer my entire stay. August 13, 2013
Rated 1.0 out of 5.0 by dated rooms, loud and dirty the bar is located in the atrium, so if you have a room facing the inside of the hotel, it might be very loud depending on how busy that bar is. my room was also right next to the elevator and main walkway, and you could hear every single person walking to and waiting for the elevator. ear plugs didn't help. the room was dirty. found an empty bottle cap under the desk, lots of dust on the carpet. the couch had a large oil stain on the head rest, and the desk chair was very uncomfortable. the bed however was very comfortable. staff was very friendly, very professional as you would expect from IHG. hotel is located right across from a trader joe's, which was extremely convenient. August 6, 2013
Rated 5.0 out of 5.0 by Great Experience! Thank you Crowne Plaza! Thank you to the entire staff for making our stay so wonderful. We enjoyed our conference. The hotel was beautiful! August 6, 2013
Rated 3.0 out of 5.0 by Nice room. Below average service. The rooms were nice and clean. Parking was easy. The back entrance is supposed to require a key card for the door to unlock but the door remained unlocked for nearly our entire trip. It didn't feel safe at all. Anyone could have walked into the hotel. We also requested for a microwave to be in our room upon check in. It wasn't. I called the front desk twice and asked directly at the front desk for one. Finally after an entire day at the hotel we were brought a microwave and a mini fridge. The room does not come with either unless requested. They also do not replenish the soap and shampoo in your room daily, which is irritating to minimalist travelers. It is doubtful we'd stay here again. The price is too high for the lack of service and safety. August 4, 2013
Rated 5.0 out of 5.0 by zanadeau We had a great time. Alvin is the best and makes sure we are taken care of each time we stay here. Thanks so much. August 1, 2013
Rated 4.0 out of 5.0 by Hotel stay experience My hotel stay overall is good. The room were clean except for the pistachio nut shells behind the night table between beds. We found these while looking for outlets to charge our phone. By the way, you should have more outlets in your rooms. There were no staff to greet us when we wanted to have dinner and we had to wait around ten to fifteen minutes for somebody to lead us to our seat. We even checked the hours to make sure they are still open. I was happy with the waiter though after we were seated because he was nice and very accommodating. I just wished there was somebody at the Vineyard to accommodate guests as they come in. Overall, I am still satisfied with our stay. July 28, 2013
Rated 5.0 out of 5.0 by Comfortable bed and perfect service and friendly people Always my stay in this hotel is a pleasure. The rooms are clean, the service is great and the hotel staffs so kind and helpful. In the area there is same stars hotel but nothing compare with the people of this hotel. I feel so friendly and comfortably during my stay. Crowne Plaza Hotel's people are far far better. July 25, 2013
Rated 4.0 out of 5.0 by Customer Service I asked for a refridgerator and a microwave when I reserved my room. I checked in around 10:30 am on 7/15 and the lady at the front desk who assisted me said that she would put my name on a list for requests. I called again at 12 pm and another guy answered and he said he would fulfill by request but no one came until I called at 1:30 pm. Nadia picked up and she was very friendly. She called housekeeping right away and within half an hour my request was fulfilled. She even called me back to make sure that the refridgerator and the microwave had arrived. You're lucky to have her on your team! July 22, 2013
Rated 5.0 out of 5.0 by Value and Pet Friendly We were looking for a central location in the Bay Area to have access to the Bay and Napa Valley, Crown Plaza was the perfect location with that was central to both locations. As for pricing and quality of the rooms were excellent. I know some have address the fact that the airport was right next door, however it did not interfere with our visit as the plane activity did not happen until after we got up. The best value was the fact that the hotel is pet friendly with a pet park availability. July 17, 2013
Rated 5.0 out of 5.0 by Never disappointed My regards to the General Manager and the entire staff for making my stay top notch. July 16, 2013
Rated 5.0 out of 5.0 by Best in the area The staff at this hotel is incredible! From the front desk team to housekeeping, you just can not find anything to match or even come close in the area! The Front Desk Manager is without a doubt one of the most fair and accommodating that I've experienced in my many years of frequent travel. The rooms are clean, neat and housekeeping does an outstanding job of keeping this place incredibly tidy. They recently repaved the rear parking lot and it gave this place one more touch of class. I not only recommend this property, but I applaud their efforts, attentiveness and most of all friendliness. July 14, 2013
Rated 5.0 out of 5.0 by Room for me even when sold out I was distressed to find out that he hotel was sold out on the night I arrived. You can imagine my relief when I found out that my confirmation was being honored. A special thanks to Johnny for great service in the restaurant. July 2, 2013
Rated 5.0 out of 5.0 by Recital My grandkids love to come and swim and eat! That makes my visits perfect. June 19, 2013
Rated 5.0 out of 5.0 by Best stay ever I would like to thank the General Manager and staff for my best stay at a hotel ever. I have spent hundreds and hundreds of nights on the road. This will now be my home away from home. I would especially like to that Jairo and Lina from the front-desk. They truly understand what exceptional service is all about. June 19, 2013
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