Rated 3.9 out of 5 by 109
Rated 5.0 out of 5.0 by Garry Very nice stay
I enjoyed this hotel quite a bit. Staff was nice, room was clean and upscale, food was good in the restaurant. I would stay here again.
September 6, 2012
Rated 3.0 out of 5.0 by harry Property shows its age.
This property is seriously in need of upgrading. We are regular customers of Crowne Plaza and will continue to be but the Concord property looks tiired and out-of-date. We booked at the Executive rate and would have expected an upgraded bathroom.
August 11, 2012
Rated 5.0 out of 5.0 by Bella36 Great service, nice atmosphere and comfortable
Extremely comfortable coupled with very friendly service and great pricing made this a great stop over stay going into the Bay Area. For our purposes it was a convenient location going into the Bay Area. The beds were super comfortable with the added attraction of a non-smoking hotel.
August 11, 2012
Rated 1.0 out of 5.0 by m5857 Poor guest service
Beautiful interior but lacking the quailty service. My husband I arrived early Saturday morning at 1 am after a six hour drive at Crowne Plaza Hotel, after an exhaustive drive we were excited to finally arrive to our destination. I said "good morning" to the gentleman working the front desk and stated that we needed to check-in. He proceeded by saying that check-in was not until Saturday 3pm, he was correct with his information but we were booked for a check-in Friday but we were arriving late into Saturday morning. He was reluctant to help us check-in, not even acknowledging his quick judgment of the day of check-in. He asked if we were booked in the hotel. Basically, he did not create an inviting attitude of what the hotel should showcase to guest arriving to the hotel. The employees should model a more welcoming behavior when the guest arrive to the hotel no matter what time of day. He did not even inform us of the amenities offered or time of check-out or the best area to park our vehicle. There was no form in the room to give the hotel feedback, which gave the impression the hotel did not care about service. Upon checking out, the employees did not smile nor did they ask about our experience. First impressions are important, they should start with a name badge and a sense of urgency to help the guest. Crown Plaza should have some type of assessment of guest experience and implement what great service should look like in the future. Also, the employees should always ask if the guest is a Priority Club member or ask to sign-up, unfortunatley no one asked us. We usually book with Holiday Inn Express and we never have a bad experience, so I was surprised with their affiliation to Crown Plaza.
August 8, 2012
Rated 4.0 out of 5.0 by Tina689 Enjoyed our stay
The rooms have been recently redone and are very nice, good beds with nice linen. Would happily stay here again.
August 7, 2012
Rated 4.0 out of 5.0 by lorie comfortable bed and clean
it was recommended by my niece,and i don't feel sorry for staying there.They have a nice ambiance and the receptionist is so nice and one of the staff guide us to our room.
August 3, 2012
Rated 1.0 out of 5.0 by yimoro27 Not like Crowne Plaza
The staff wasn't help to our guest. He called numerous times to have coffee come to his room. They would put him on hold and he'd wait for an extended period of time and they'd never come back to him so he'd hang up and they never even called to check on him. I left a basket for him to receive and they never got it to him. When I went had one our team go to pick up the basket, she wasn't greeted and had to go to the counter after waiting to ask for someone to help her. Overall I was very disappointed. In general I love Crowne Plaza but the customer service for this particular visit was sub par. Not like Crowne Plaza at all. I recently stayed at the Anaheim Crowne Plaza and it was amazing. Concord not so much.
August 3, 2012
Rated 1.0 out of 5.0 by SuitcaseLiving Wow - not a Crowne Plaza I am used to....
If you are looking for a throw-back to circa 1985, this is the place for you! The hotel is laid out like a crazy maze orchestrated by a mad-man, complete with long, windey dark hallways, low ceilings and and half-baked improvements. The rooms are poor at best - here again efforts have been made to make some improvements but they fall short by doing only a few things to the rooms to update them. Aside from this, the rooms were not very clean and the front-desk employees were less than knowledgable or helpful. Next time I am in Concorde, I will certainly stay elsewhere regardless if my drive-time is extended.
July 31, 2012
Rated 4.0 out of 5.0 by Lili Great room and bed and coctail hour!
Front desk could have been more informative about the shuttle service they provide. A guest that was staying there informed me of this service when it was time for my departure the following day.
In addition, house keeping was very kind about directing me to my room and helping me with my luggage. I had several of them.
On the other hand, the front desk was not very informative at all. about shuttle service when I first called and informed them that I was coming from bart in Concord. They were not very friendly or concerned about how much luggage I had with me or offering assistance about taking my luggage up to the third floor.
This was the first time I have stayed at the Crown Hotel in Concord. I usually stay during my spring semesters at SFSU at the Holiday Inn Express in Walnut Creek. They always provide shuttle service to bart.
July 29, 2012
Rated 5.0 out of 5.0 by RichardT Very happy!
Exceeded our expectations. Excellent pool, spa, and atrium. Staff was very helpful and friendly.
July 28, 2012
Rated 4.0 out of 5.0 by reymm Did the job.
I booked this hotel via my Priority Club points. We traveled with my dogs and this hotel had a nice doggie area for them. Although it was under remodeling on our side of the hotel, we didn't have noise keeping us up or waking us up in the morning. Overall good experience for a few nights stay.
July 19, 2012