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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.1

based on 553 reviews
84%
Recommend This Property

Ratings Breakdown

553reviews

  • 5 Stars
    281
  • 4 Stars
    147
  • 3 Stars
    53
  • 2 Stars
    42
  • 1 Stars
    30

Just what we needed

By

April 24, 2016

Comfy cozy are we relaxing and updating business so we can have more of these

Posted byHotelStaff
April 27, 2016
Dear valued guest; We appreciate your recent review on our hotel. All guest feedback we received is very important to us and it’s what we use to move forward in improving our hotel each day. Thank you for recommending our hotel to others. We appreciate your business and look forward to welcoming you back. Nell Bilano / Asst. Front Office Manager / Crowne Plaza Concord
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Room Options

By

April 21, 2016

The staff was very helpful in finding the perfect room for me. Options include street view or atrium or airport.

I think the running water and koi pond would make the atrium view rooms most peaceful.

I like planes and was very happy with my room.

Posted byHotelStaff
April 26, 2016
Thank you for the great review and rating of our hotel. Our goal is service excellence and ensuring each stay you have with us is an enjoyable one. If there is anything we can improve on, please do not hesitate to let us know. We look forward towards your next visit with us. Sincerely, Nell Bilano / Asst. Front Office Manager / Crowne Plaza Concord
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comfortable and reasonable

By

April 20, 2016

club

very comfortable bed, nice room and reasonable rates

Posted byHotelStaff
April 23, 2016
Thank you for the great review and rating of our hotel. Our goal is service excellence and ensuring each stay you have with us is an enjoyable one. If there is anything we can improve on, please do not hesitate to let us know. We look forward towards your next visit with us. Sincerely, Justin Saylor /AGM / Crowne Plaza Concord
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Great place to sleep...

By

April 19, 2016

I enjoyed my stay at CP in Concord, CA. The staff let me know that if I checked in early (which they would allow since I'm a member) that the room would be quite a bit further away and on a higher level than I preferred. They accommodated my request to be on a ground floor and close to the front desk within a few minutes. Enjoyed my stay thanks to the helpful staff.

Posted byHotelStaff
April 21, 2016
Dear valued guest; We appreciate your recent review on our hotel. Feedback from our guests is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. Thank you for recommending our hotel to others. We appreciate your business and look forward to welcoming you back. Justin Saylor / Assistant General Manager / Crowne Plaza Concord
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Training stay

By

April 18, 2016

club

Great place to stay. Everyone was very friendly. FOod was great.ROom was great too.

Posted byHotelStaff
April 21, 2016
Greetings from the Crowne Plaza Concord Hotel. Thank you for your positive comments and for reviewing our property. Input from our guests is of great value to us, and we are grateful for you letting us know about your stay at the Crowne Plaza. Thank you for recommending our hotel to others as well. We appreciate your business and look forward to welcoming you back. Justin Saylor / Assistant General Manager / Crowne Plaza Concord
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Stay was good

By

April 18, 2016

club

Overall, my stay here was nice. There were a few minor issues, but the staff were helpful in remedying these issues.

Posted byHotelStaff
April 21, 2016
Thank you for the great review and rating of our hotel. Our goal is service excellence and ensuring each stay you have with us is an enjoyable one. If there is anything we can improve on, please do not hesitate to let us know. We look forward towards your next visit with us. Sincerely, Justin Saylor /AGM / Crowne Plaza Concord
Posted byHotelStaff
April 21, 2016
Thank you for the great review and rating of our hotel. Our goal is service excellence and ensuring each stay you have with us is an enjoyable one. If there is anything we can improve on, please do not hesitate to let us know. We look forward towards your next visit with us. Sincerely, Justin Saylor /AGM / Crowne Plaza Concord
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4/11

By

April 18, 2016

Iron in room was outdated.
Need some updates to rooms.

Posted byHotelStaff
April 21, 2016
Thank you for your recent review on our hotel. Customer feedback is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. I was glad to see you were satisfied with your stay overall. Please know your comment regarding the guest room iron has also been addressed.Thank you for recommending our hotel to others. We appreciate your business and look forward to welcoming you back. Justin Saylor / Assistant General Manager / Crowne Plaza Concord
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no internet

By

April 17, 2016

platinumelite

if you value connectivity while staying, this may not be your hotel.

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Great Ambiance

By

April 15, 2016

Love the atrium and restaurant area. Very relaxing after a long day.

Posted byHotelStaff
April 19, 2016
Dear valued guest; We appreciate your recent review on our hotel. Feedback from our guests is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. Thank you for recommending our hotel to others. We appreciate your business and look forward to welcoming you back. Justin Saylor / Assistant General Manager / Crowne Plaza Concord
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Bills ideas

By

April 14, 2016

club

Stop pets from being housed in with business class

Posted byHotelStaff
April 19, 2016
Thank you for your recent review on our hotel. Customer feedback is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. I was glad to see you were satisfied with your stay overall. Please know your comments on the pets have not gone unnoticed, but are being reviewed with the staff to be better addressed. Thank you for recommending our hotel to others. We appreciate your business and look forward to welcoming you back. Justin Saylor / Assistant General Manager / Crowne Plaza Concord
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Not at all what I expected from Crowne Plaza

By

April 14, 2016

- Poor housekeeping service or communication from the front desk to the house keeping.
- Room was not done first day we stayed. Blamed me for leaving after the cleaning crew passed my room since I had the DO NOT DISTURB sign, which I removed at 11am. Did not know I had to conform to the cleaning crew's schedule
- Complete disapointment for a hotel chain of this caliber. WILL NOT stay here ever.

Posted byHotelStaff
April 19, 2016
Thank you for your recent review on our property. Customer feedback is very important to us and we appreciate you taking the time to let us know about your experience with the Crowne Plaza Concord Hotel. Please accept my apologies for the issues you noted with the housekeeping service and overall experience you encountered which is by no means the typical standards by which we operate. I do encourage you to reach out to us directly to resolve any issues outstanding. Sincerely, Justin Saylor / Assistant General Manager / Crowne Plaza Concord
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Room was quiet

By

April 13, 2016

club

Even though the motel was quite full, the room was very quiet
Enjoyed the scenery
Customer service was very friendly

Posted byHotelStaff
April 19, 2016
Greetings from the Crowne Plaza Concord Hotel. Thank you for your positive comments and for reviewing our property. Input from our guests is of great value to us, and we are grateful for you letting us know about your stay at the Crowne Plaza. Thank you for recommending our hotel to others as well. We appreciate your business and look forward to welcoming you back. Justin Saylor / Assistant General Manager / Crowne Plaza Concord
Posted byHotelStaff
April 19, 2016
Greetings from the Crowne Plaza Concord Hotel. Thank you for your positive comments and for reviewing our property. Input from our guests is of great value to us, and we are grateful for you letting us know about your stay at the Crowne Plaza. Thank you for recommending our hotel to others as well. We appreciate your business and look forward to welcoming you back. Justin Saylor / Assistant General Manager / Crowne Plaza Concord
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