Rated 3.9 out of 5 by 194
Rated 5.0 out of 5.0 by Waggoner21 there for training
Being this was my first time flying out to California or at least west of the Mississippi River I was very confused on were I was going. Every time I called the hotel everyone was very accommodating from front desk all the way to Laura in sales for helping me with transportation from Oakland to Concord that was a big help. When I arrived to Concord I called the hotel and was picked up by Fernado the driver and he was outstanding. Being in the industry of hotels it takes a special person to work in this environment and he has it.
The next thing was the desk staff every encounter was a great one. When I checked in I was not feeling up to par and picked up some medicine to beat whatever I had and the lady working on 8/17 pm shift with glasses told me not to worry its on us. That was awesome. The AGM Jose greeted myself and 3 other classmates when we were sitting during happy hour and had a great conversation. That is a plus always seeing their GM, AGM, or the manager or Director of rooms the guy with the beard because it shows that they are more interested in guest's then the 9 to 5 routine.
The only things I would have to give bad feedback on would be one the bed when I checked in there were marks on all the sheets. Two would be the restaurant. Good food very good food but the service was just not up to what it should of been in my thoughts. One day when our group went to lunch we had 16 people and it took 45 minutes for our food and received our bill before our food.
All in all great stay and if I am back in the area I would definitely be staying at the Crowne Plaza in Concord, CA.
September 2, 2014
Rated 3.0 out of 5.0 by Sandy729 Issues
We requested repairs to the shower faucet several times, and it was not repaired. Very hard to open and close.
We asked that two extra bath towels be left in the room each day. They were not. We had to request the desk or the housekeeping staff each day for the extra towels. Never an issue at the Holiday Inns.
Happy Hour, as it was called, was a farce. One dollar off on a "well drink" is not a Happy Hour. Usually Happy Hours are 2-for-1, and there are always some chips, pretzels or snack items on the bar. There was no incentive to enjoy the bar or the Happy Hour.
Even the Holiday Inn Expresses have coffee and tea available in the lobby at all hours, at no charge. This hotel offered nothing!
For a high end hotel, they could sure learn a lot from the Holiday Inn group.
In the future, I would probably stay with the Holiday inn Expresses.
August 31, 2014
Rated 2.0 out of 5.0 by 9HandicapGolfer Not a Vacation Location
The location was chosen as a base for the places my family wanted to visit during our stay in California. The venue was chosen as we expected a high standard from a Crowne Plaza label.
We did not get it. The venue is geared to seminars and conferences, not vacation guests. It was very noisy due to a combination of extremely poor sound proofing and highly in considerate guests. I asked the night staff to put a notice up reminding people to keep noise to a minimum and to remember our guests. I was ignored.
The housekeeping fell short too. Dirty glasses left for 3 days, no clean ones despite 2 visits to the front desk. Dirty towels removed but no clean ones left which took another visit to the desk. Requested a sheet change – guess what – didn’t happen.
The only thing “Crowne Plaza” was the price. If I had just been passing through and just stopped at a road side motel I would have chalked it up to experience but I booked it from the UK.
I did get an early clue as to the professional standard. On arrival there was a written advice about a potential fire alarm test. It read “If you here the alarm”. Well generally I “hear”.
August 28, 2014